SUMMARY

• Around 8 year’s expertise in Business Analysis/Systems Analysis, Quality Assurance and Testing.
• Extensive Experience wif GCX (Customer Experience), POS systems in Retail Domain.
• Strong knowledge of teh Software Development Life Cycle methodologies (phases and gates) like Agile and Waterfall models
• Experience wif Iterative Software Development Life Cycle Process like Agile Methodology (Worked as a Scrum Master), Rational Unified Process (RUP) - involved in inception, elaboration, construction & transition phases using rational tools like RequisitePro, Clear Case, Clear Quest during various phases of RUP and Waterfall methodology.
• Extensive experience in Business Requirements gathering and writing skills wif expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS) across teh deliverables of a project.
• Proficient in creating UML diagrams for Business Process Modeling: Use Case Diagrams (UCD), Activity Diagrams (AD), Sequence Diagrams (SD), Data Flow Diagrams (DFD), Flow Charts (FC) and Wireframe Prototypes.
• TEMPEffectively used Rational Requisite Pro to organize, track and change requirements of teh system.
• Proficient in gathering and converting User Requirements into Business Requirements and Functional Requirement Specifications (FRS) and use Modeling tools like Rational Rose and Microsoft Visio for requirements modeling.
• Expertise in Business Process Modeling, Business Process Re-design and in designing Process Architecture.
• Proficient in transforming business requirements into functional specifications, focusing on workflow analysis and design, business process reengineering, user interface design, portal design, and process flow modeling.
• Sound understanding of Gap Analysis, requirement management, risk analysis and project plans.
• Responsible to Track, Document, Capture, Manage and Communicate teh Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by teh teams across teh deliverables for a project
• Solid understanding of Rational Unified Process (RUP) using Rational Rose, Requisite Pro, Unified Modeling Language (UML), Object Modeling Technique (OMT), Extreme Programming (XP), and Object Oriented Analysis (OOA).
• Design and Development of end to end business process/ wolrkflows using BPM tools
• Participation in teh Credit Risk Analysis like Estimation of PD, LGD and EAD.
• Good functional knowledge of CRM created and maintained all deliverables related to Siebel.
• Excellent understanding of Data Models and Information Architecture and sound skills in SQL.
• Experience in Risk Management process and technology reengineering, Sarbanes Oxley implementation, valuation review process and technology, strategic sourcing, metrics and benchmarking
• Strong knowledge and experience in writing and executing SQL queries for database testing.
• Proficient in Manual Testing and well versed wif Automated Testing Tools such as ALM / Quality Center, QTP/UFT, Bugzilla.
• Experience in developing QA test cases, test scenario and leading towards UAT and Beta Testing for ensuring teh application’s successfulness.
• Experience in conducting Joint Application Development (JAD) sessions and White Board Sessions wif end-users, Subject Matter Expert (SMEs) team, Architects and design group development and QA team for project meetings, walkthroughs and customer interviews commensurate wif excellent communication skills.
• Creative and aggressive self-starter wif integrative thinking skills, capable of communicating creative ideas through graphical analysis charts and statistical data display.

TECHNICAL SKILLS

Programming Languages: C, C++, C#, VC++, VB, VB.NET, C#.NET, ASP.NET, Java, SQL, PLSQL

Operating Systems: UNIX, Windows 95/98/NT/2000/XP/7, Linux, LAMP.

Databases: MS-Access, MySQL, SQL Server (SSIS, SSRS), Oracle, Teradata, DB2, CICS, Sybase

Prototyping/Wireframe Tools: MS Visio

Application Server: IBM Web sphere, ATG Dynamo, BEA Web Logic.

Web Technologies: HTML, XML, XSD, XSLT, VB Script, ASP, JavaScript, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational Clear Case, Rational RequisitePro, Documentum

Bug Tracking Tools: Mercury Test Director, Rational Clear Quest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS), Cognos

Data warehousing Tools: Informatica, Business Objects, Cognos, Erwin

Testing Tools: HPQC 10.0, Quick Test Pro (QTP), Test Director, Win Runner, Load Runner

PROFESSIONAL EXPERIENCE

Confidential, Edgewater Park, NJ

Sr. Business Analyst

Responsibilities:

• Acted as teh liaison between teh Business users and teh Technical development teams, by TEMPeffectively translating teh business needs into specific software requirements.
• Documented and analyzed teh information gathered from teh various teams and recommended solution approaches.
• Translated Business Requirements into a formal Business Requirement Document (BRD) wif scope statements, business requirements, use cases, business process flows, and implementation needs to support teh desired end-state.
• Facilitated BRD reviews wif teh IT team and revised teh BRD as needed based on scope, timelines and technical feasibility feedback.
• Conducted JAD sessions and worked closely across multiple user groups during requirements definition and analysis of business and process flows.
• Worked closely wif teh various business user groups for detailed requirements gathering, understanding teh current (as-is) and to-be process maps.
• Created a Knowledge Base document for teh current AS-IS process for teh front end and back end systems including vendor escalation procedures.
• Track and maintain Stakeholder requested enhancements and changes by providing required post production support
• Process flow modelling and simulation using BPA tools
• Coordinated UAT training and testing for teh functionality wif teh Business.
• Worked closely wif vendors, other business analysts and teh IT team to ensure that enhancements and configurations are implemented in a timely manner and achieve quality standards
• Prepared status reports, documented process flows, policies & procedures & developed training materials.
• Assist in project user acceptance test, including reporting and documenting defects, and conducting complex root cause analysis. Documentation of root cause and communicating wif senior management.
• Documented teh user requirements, analyzed and prioritized them and converted them as system requirements
• Worked wif audit teams to ensure that processes followed were in line wif PCI compliance
• Performed data analysis to come up wif changes that has to be made to teh databases to conform to teh new PCI compliance standards.
• Created Templates for standardizing teh Structure of Corporate Documents

Environment: Media Chase, PIM, JIRA/Confluence, BPM Suite, SharePoint, Service Now, Kount, .NET, SQL Server, MS Project, Agile/Scrum, Test Director, MS Excel, Word, Power Point and Visio.

Confidential, Salt lake city, UT

Business Systems Analyst

Responsibilities:

• Implemented Agile Methodology, performed extensive requirements analysis and requirement gathering including data analysis.
• Met wif various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition Stage.
• Gathered requirements, developed Process Model and detailed Business Policies.
• Involved in business analysis and project management, coordinating between teh team members according to teh business requirements.
• Organized and facilitated meetings wif teh management and teh development team, conducting requirements gathering sessions wif teh purpose of defining teh functional business and system requirements.
• Acted as teh primary liaison between teh business stakeholders and technical teams to make communication and development efforts more TEMPeffective.
• Involved in backlog meetings and implemented Agile methodology.
• Verified teh functional aspect as per teh business process and validated teh interfaces wif teh other systems and data conversion from teh legacy systems.
• Conducted walkthroughs and meetings wif development team to discuss solution designs, requirements clarifications and defect resolutions.
• Actively involved in scoping, identifying teh risk, and prioritizing teh project.
• Perform GAP analysis between teh current system and future system to make sure all teh data elements to perform teh business has been taken care of.
• Update and create/develop Use Cases based on Project impact.
• Update and create process flow diagrams and sync up those diagrams wif IT team for accuracy and maintain for future references
• Supporting and development of Functional Requirement and system design to ensure that they meet defined business and project objectives.
• Support change controls of projects that comes in during and/or after teh project being implemented.

Environment: Siebel 8.1, Agent Desktop, CAT, CSI, JIRA, Windows 2000, Oracle, SQL server (SSIS, SSRS), DB2, UML, MS Project, Agile/Scrum, SharePoint, Test Director, MS Excel, Word, Power Point and Visio.

Confidential, Milwaukee, WI

Sr. Business Systems Analyst

Responsibilities:

• Performed usability analysis and testing including user interface design throughout teh development life cycle, provided Client meetings.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Tested teh final application for Usability testing to verify whether all teh User Requirements were catered to by teh application.
• Used Test Director and Mercury Quality Center for updating teh status of all teh Test Cases & Test Scripts that are executed during testing process.
• Rational ClearCase was used to manage all teh changes and change requests in teh projects. Worked wif QA team wif teh aid of ClearQuest for teh bug tracking and Mercury Test Director for Test Case Management.
• Articulated teh business Usability as per teh business needs and made sure that all teh functional and business requirements were met.
• Utilized corporation developed Waterfall/ Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Developed reporting specifications by identifying business needs, prototyping sample reports and mapping data elements from reports to data models.
• Utilized Agile/ SCRUM and PMI methodologies to monitor steer and develop project objectives.
• Wrote Use cases to TEMPeffectively meet teh usability standards and also tested teh system on teh same lines.
• Provided Business Requirement Documentation (BRD) for teh customers after thorough market and technology research and by analyzing current market trends.
• Worked on designing teh screens and developing screen shows, and prototyping of teh user interface and usability testing.
• Created wireframes and prototypes of teh new web interfaces to communicate teh ideas to teh business users and teh management teams.
• Prepared User Interface Document (UID), wireframes and prototypes to help design user interfaces.
• Establish documentation for Agile methodology for implementation wif a very water-fall-centric development team.
• Coordinated usability workgroups for teh re-designed site prototypes, conducted feasibility study and performed impact analysis for proposed enhancements.
• Created Data Stage jobs to extract, transform and load data into data warehouses from various sources like relational databases, application systems, temp tables, flat files etc.
• Involved in teh story board discussion of portal design and usability
• Created Mock-up forms in MS word for better visualization and understanding of teh software solution.
• Worked on designing teh screens and developing screen shows, and prototyping of teh user interface and usability testing using Snag It.
• Developed estimates, project plans (Microsoft project), training material, BI reports using Micro strategy
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Managed workload, schedules and coordinated status review meetings wif project managers, business managers and team members.

Environment: Infor Workbrain, SnagIt, MS Project, MS Access, SharePoint, XML, XSD, XLST, Open Workbench, Java, JavaScript, Java2EE technology, .NET, ASP.NET, SQL Server (SSIS, SSRS), DB2, UNIX / Oracle Platform, NIKU, MS Visio, MS Outlook, MS project, MS Dynamics, Rational Rose, Rational Clear Quest, Rational ClearCase, Rational requisite pro

Confidential, Charlotte, NC

Sr. Business Analyst

Responsibilities:

• Interviewed teh Business team to gather relevant business requirements, wants/ needs concerning teh project and documented teh requirements using BRD’s and FSD’s
• Conducted JAD Sessions wif SMEs, end users to resolve what data should be shown in teh initial phase.
• Involved in teh SDLC including requirements gathering, designing, developing, testing, and release to teh working environment. Developed and maintained Requirement Traceability Matrix (RTM).
• Performed thorough GAP Analysis to check teh compatibility of teh existing software functionalities wif teh new business requirements.
• Generate stored procedures, macros and triggers to improve processing time.
• Generate daily/weekly/monthly dashboards and reports from various BI sources for readouts and reporting to teh Business and IT Leadership.
• Drive and facilitate key discussions wif respectivebusinessareas and leads to navigate discovery of scope and assess/architect resolution options
• Performed business process mapping for change requests and new requirements.
• Performed gap analysis between teh current state and future data warehouse environment identifying data gaps and quality issues plus recommends potential solutions.
• Worked closely wif teh data warehouse development team to ensure user requirements and issues are being addressed while controlling scope.
• Understanding ETL processing methods, underlying data warehouse data models, security, and capabilities of teh front-end delivery products.
• Attended meetings wif teh SMEs and technical lead to discuss teh enhancement issues and bridge teh gap for future design modifications.
• Responsible for gathering requirements (BRD), writing functional specifications (FSD) and use cases for teh application.
• Analyzed, documented and managed requirements as well as changes to requirements using Rational Requisite Pro.
• Developed use case diagrams, use case models and class diagrams based on UML methodology.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures.
• Prepared teh Regression Test list for teh QA Team.
• Conducted UAT in teh final phase of software development process to check teh functionality of teh Designed and implemented basic SQL queries for QA testing and report / data validation software.
• Compiled, tabulated and coded statistical reports using pivot tables to produce spreadsheets, graphs and databases

Environment: Windows XP/2000, Oracle, SQL, MS-Project, MS-Office Suite, MS Visio, MS Visual Source Safe, Quality Center, Data Warehouse, SQL Server Services (SSRS, SSIS, SSAS), Visual Studio, Reports, Quick Test Pro (QTP)