SUMMARY

• Over 8 years of professional experience as a Business Analyst wif expertise in business process analysis, business process modeling, business requirements, database design, strategic planning, and business analysis in the field of Insurance.
• Highly experienced in all insurances such as Property and Casualty Insurance including Auto, Home, and Marine, Life insurance including Individual life, Group, Health and Pension funds.
• Functional noledge of various modules of insurance like channel management, policy servicing, claims management, underwriting, reinsurance and Finance.
• In depth noledge of Property - Casualty insurance, personal auto and homeowners insurance.
• Thorough understanding of insurance laws, regulations and company policies.
• Excellent noledge of various policy administration & industry standard tools such as ACORD standards
• Excellent understanding of manual testing, developing test plans and strategy.
• Strong business analysis skills and an understanding of the Software Development Life Cycle (SDLC) utilizing Rational Unified Process (RUP), Agile: XP, Scrum.
• Strong experience wif QA team in developing Test Scripts, Test Cases and Test Plan for User Acceptance testing.
• Ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software tools including rational tools.
• Excellent skills in writing Business Requirement Documents, Functional Requirement Documents, Systems Design Specification, Workflows and diagramming skills for drawing UML diagrams such as State diagrams and Class diagrams.
• Experienced in conducting requirement analysis, use case design, designing test plans and developed database schemas based on the logical models.
• Expert in requirement gathering and documenting the requirements in business requirement documents.
• Experience working on End-To-End implementation of Data warehouse
• Strong experience in designing the Design Documents for loading data into Data Warehouse and Data Mart tables.
• Developed data workflow, including legacy system profiling, mapping of data, documentation of business rule validations, and reconciliation of historical claims data for an enterprise integration of Guidewire ClaimCenter.
• Developed efficient business relationships wif various client teams in order to process and support requirements, develop tactical and strategic plans to implement technology solutions, and TEMPeffectively manage client expectations.
• Exposure to Change Request Management tools like Clear Quest.
• TEMPEffective in executing multiple tasks and assignments ahead of schedule. Reputation for dedicated teamwork, high energy, work ethics and commitment wif capability to handle new technologies and situations.
• Team player and self-starter wif excellent communication, coordination, documentation, project planning and interpersonal skills.

TECHNICAL SKILLS

Operating Systems: Windows XP and 2000/NT, UNIX, Solaris.

BA skills: UML, Use cases, activity diagram, data mapping, JAD session, Business Modeling process, functional diagram.

Web Applications: HTML, XML, Java Script and VB Script.

Databases: Oracle, MS SQL Server (2000 /7.0).

Data Connectivity: Networking, TCP/IP.

Design Tools: MS Visio, Rational Rose.

Testing tools: Rational site Load, Test Manager,Quality Center,Rational Clear Quest, Rational Clear case

Others: MS Office,MS Project.

Version Control: VCS, CVS

Requirement Gathering: CaliberRM, RequisitePro, UML, SnagIT

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Sr.Business Analyst

Responsibilities:

• Provided accurate and timely information to all external and internal stakeholders.
• Developed best-practice requirements deliverables such as use cases, system process flows and context diagrams.
• Collaborated closely wif IT developers and quality assurance staff to ensure that requirements are clearly defined and understood, and supported by solution outputs.
• Worked wif QA team in developing Test Scripts, Test Cases and Test Plan for User Acceptance testing.
• Utilized best practice requirements-gathering techniques to elicit, analyze and document requirements.
• Performed gap and impact analysis between current and desired state.
• Provided solution alternatives and recommendations.
• Ensured the requirements accurately and sufficiently describe business needs and have been translated to technically efficient and TEMPeffective requirements.
• Advised business partners on the technical implications of business requirements.
• Defined and applied standards and quality criteria to ensure consistency and a full audit trail of work.
• Worked wif team members to ensure business and functional requirements are well understood and documented.
• Reviewed and sign off on technical designs and their ability to meet business needs.

Environment: Rally, Agile, Windows 2000 / NT, UNIX, Oracle 8i, Java, HTML, JavaScript, MS Office, MS Visio, MS Project, Quality Center.

Confidential, Fairfield, OH

Sr.Business System Analyst

Responsibilities:

• Worked closely wifbusinesspartners, SMEsandproduct ownersto understand the process.
• Suggestedprocess change and re-engineeringas needed based on requirements gathered.
• Conducted requirements gathering usingJADandinterviews for creating therating inputsscreen for thepolicy system.
• Analyzed and documentedperformance/security/UserInterface Branding requirements for the application.
• Worked wifunderwriters,actuaryto determine the rating algorithms for TO BE system and assigned Zone Code information perOhio standardsto the territory codes fromISONet.
• Createduser stories, use case diagrams and process diagrams based on business requirements.
• Analyzed and documented requirements forQuotepossessesfor a Commercial Auto Policy
• Involved in the weekly status meeting to discuss theupcoming releasesand changes in the hardware requirements and other major issues.
• Involved in creatingtest plans, test strategy and executing test casesfor rating used for premium calculation
• Analyzed user requirements, attendedchange requestmeeting to document changes and implemented procedures to test changes.

Environment: HTML, Toad, Oracle, Rational Suite, Agile, Guidewire, Rally, Quality Center and Share Point.

Confidential, PA

Sr. Business Analyst

Responsibilities:

• Involved in developing the business model for expediting the claim settlement process
• Defined frameworks for the application development and analyzed the areas of improvement.
• Interacted wif the software development team and claim settlement experts to liaison the business requirement to ensure that the application under development confines to the business requirement.
• Involved in analysis/documentation of functional specifications, technical specifications, data mapping document and conceptual diagrams.
• Identified critical areas of business risk and modified the business process and analyzed the security implementation of the application wif respect to user’s perspective.
• Documented use Cases and Use Case Models using Rational Rose.
• Jointly responsible for monitoring the progress of development and QA team by preparing status report, charting out schedules, allocation and management of technical and human resources using MS Excel and MS Project
• Conducted walk-through wif development team and stakeholders and defined business metrics and base lined the QA process.
• Prepared test data for the functional test cases and evaluated test results and prepared test summary reports.
• Interacted wif developers & various members of my team to discuss and resolve defects and their priorities.
• Investigated the bugs and interfaced wif the developers to resolve technical issues
• Performed bug tracking using Clear Quest.
• Involved in documenting the UAT test plan and executing test cases wif Users to ensure user acceptance
• Facilitated training workshops and documented user manual

Environment: RUP, UNIX, Oracle 8i, Java, HTML, JavaScript, Rational Door, Rational Rose, Rational Clear Case, Rational Clear Quest, Quality Center Rational Enterprise Suite and Mercury Suite of Testing Tool

Confidential, Chicago, IL

Business System Analyst

Responsibilities:

• Created the enterprisedata strategyguidelines document used for defining data per Allstate standards.
• PerformedRequirement reviewswif SME’s,BusinessFunctional Ownersand Data Modelers.
• Acted as aliaisonbetween Users, SME’s and QA team at various stages of modeling.
• Decomposedhigh-levelrequirementsintodetails, abstract up low-level requirements intobusiness and technical requirements.
• ConductedJADsession wif Systems and Business SME and stakeholders to understand current data model.
• Answered questions frombusinessteam, technical team and testing team, research issues and support the project team at various stages in project.
• DefinedEnterprise Data Strategyfor the Enterprise Claims System project.
• Analyzed project impactsby performingGAPanalysis, identifying upstream and downstream dependencies.
• Createduse cases, process flow models, data flow diagrams and logical flow diagramsusingUMLfor various functionalities.
• Attended design,test strategy, test reviewsession from requirement standpoint.
• Worked closely wif testing team in creatingrequirement traceability, identifying critical data elements and test scenarios.
• Conductedmigration rules reviewsession wif SME’s and converted them into business language.
• CreatedQAandUATtest strategies, including regression and integration testing, wrote test scripts,end-to-end testing scenarios and test plans,managed testing,defectreporting andchange requests.
• Created excel Macros to expedite data element review process and loading them back into enterprise database.

Environment: HTML, Oracle, Lotus Notes, SQL, MS-Office, MS Project, Requisite Pro, Test Director, Visio, Windows 2000.

Confidential, Lansing, MI

Business Analyst

Responsibilities:

• Worked wif the management in creatingestimates, budgets, software selection, team building.
• PerformedGAPanalysis of AS-IS business rules, business system processes, user administration, and TO-BE system.
• Conductedrequirements elicitationsessions usingstoryboards,prototypesand meeting sessions wifbusinessusers, providers, underwriter’spharmacy program members and clients.
• Acted as aliaisonbetween Users, SME’s and QA team at various stages
• ConductedJADsession wif SME and stakeholders to understand current business process and rules. Updatingscrum workson daily work progress, attending scrum meeting as perAgilemethodology.
• Createduse cases, process flow models, data flow diagrams and logical flow diagramsusingUMLfor various integrations.
• WritingConfiguration requirements,PRD s, mapping systems wif ClaimCenter data dictionary, writing new rules and modifying existing ones.
• Updatedproject documentsandprocess documentsintoSharePoint.
• Configured check,claim transaction,claim details,financial, user profile, activity patterns and contact center screens as per business needs.
• Created and maintained admin data xls, loading it into ClaimCenter from Command prompt and through the system.
• CreatedQAandUATtest strategies,including regressionandintegrationtesting, wrote test scripts,end-to-end testingscenarios and test plans, managed testing, defect reporting and change requests.
• Trained the testers to on the testing methodology being followed and halped create test scripts to validate the requirements.
• Written Medco integration requirements per HIPAA rules and regulations. Performing testing of integration points on basis ofHIPPArules.
• Participated inquality managementreviews as outlined in the project work plan and in reviews of thedesigns, prototypes and otherproject work products to ensure they fulfill the requirements.

Environment: Rational Rose, SharePoint, SQL, Load Runner MS-Office, MS Project, Caliber, Test Director, MS Office, MS-Project, Windows 2000, Java, HTML.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Interacted wif client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
• Analyzed new Business Requirements and preparation of the Functional Design Specifications employing used case scenarios, sequence diagrams, ERD’s, DFD’s and class diagrams.
• Analyzed new requests specified by the end users for the future releases and discussion wif the functional and technical teams.
• Communicated changes to requirements promptly and precisely to all personnel involved.
• Identified and clearly defined functional issues and support IT development staff throughout the design, development, unit testing, and implementation phases of the software development life cycle.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
• Developed tables, queries and reports gathered from system models based on the functional requirements.
• Expertise in executing and analyzing the various queries and creating reports depending on the user.
• Created test cases to check the functionality of Application.
• Created timely reports using Test Manager, Rational Clear Quest and Log Viewer.
• Successfully implemented the change request and defect tracking Using Rational Clear Quest for utilization by the developers and the QA Team.

Environment: Proprietary multi-tiered client-server architecture for transaction processing called Stateless Architecture (SM), Java, Oracle, Unix Operating Systems, and Rational Test Suite