PROFESSIONAL SUMMARY

• Business Analyst with more than 6 years of experience in the field of Business and System Analysis, Requirements Gathering, Project Management and Financial Analysis, using state-of-the-art approaches
• Vast experience and understanding of Software Development Life Cycle SDLC methodologies including Requirements, Analysis, Design, Development, Implementation and Testing
• Experienced working in power, e-commerce, healthcare and airline industries
• Extensive knowledge in healthcare administration processes such as prior authorizations, utilization management, PPO, HMO, EPO, provider data networks and relationship management

EXPERTISE

• Experienced in complete Software Life Cycle Development from gathering requirements, design, development, testing to project rollout
• Extensive qualifications in all facets of project life cycle, from initial feasibility analysis and conceptual design through documentation, implementation, user training and enhancement
• Sound understanding of solution delivery life cycle of enterprise solutions, business process analysis, requirement elicitation and analysis, requirements management and documentation, software and vendor selection, custom development and/or package implementation and testing and vendor management
• Experienced in UML Modeling, creating Use Cases, Class, Sequence and Activity Diagrams using tools such as Rational Rose and MS Visio
• Well versed in Agile and Waterfall methodologies
• Strong knowledge and experience in User Story Writing along with Story Mapping and Story Boarding
• Experienced in working with various business groups to develop and enhance existing business applications to improve process efficiency by creating As-Is and To-Be documents
• Experienced in GAP Analysis, Document Management and Project Management
• Well versed with SOX and HIPAA compliances
• Ability to be a critical thinker and problem solver in complex situations
• Experienced in working with off-shore teams
• Diplomatic professional who can bring different groups to consensus
• Excellent communication, presentation and inter-personal skills
• Willing and able to work in challenging and dynamic environments

CORE COMPETENCIES

SKILLS METHODOLOGIES

• Agile Software Development, Waterfall, Spiral, JAD, RAD, RUP, SDLC and UML.

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Analyst

• Initiated project kick off meetings with key Stakeholders and SME's
• Drafted and finalized project charter/scope document along with project plan
• Documented project constraints and assumptions.
• Conducted cost/benefit analysis and planned and directed highly complex program schedules and budget, monitoring project status in comparison to cost/time
• Worked with project sponsors and senior leadership for direction and resourcing of the project.
• Worked with business partners to develop technology concepts, requirements, design alternatives, project schedules, and costs for new systems initiatives.
• Reported weekly progress and status to higher management
• Organized and facilitated Joint Application Requirement JAR sessions 15 to 30 people with stakeholders
• Gathered the High Level Requirements HLR and Detailed Level Requirements DLR for various integration projects
• Created functional TO-BE solutions using a detailed requirements gathering process that involved studying project scope, JAR sessions with stakeholders, documenting their needs, studying the current AS-IS process and aligned them with the strategic plan and roadmap.
• Performed the GAP analysis for the data flow
• Created the Traceability Matrix to match the Detail Level Requirements DLR to Detail Level Design DLD and test cases
• Translated business requirements into Use Cases
• Closely worked with QA on organizing Test Plans and training rollout
• Managed a Change request CR
• Mentored new BA's on the team
• Worked with remote and off-shore teams

Confidential

Lead Business Analyst

• Reviewed and studied the current business and IT processes
• Worked closely with SME's to get firsthand knowledge of the current business practices and IT solutions
• Documented the As-Is processes in order make analysis easier
• Identified and involved all key stakeholders, contributors, business, operations and technical resources
• Developed and modified processes to resolve moderate to complex business issues by using IT solutions, including analysis of business and user needs
• Mentored and led a team of 2 BAs
• Worked with the stakeholders to define the scope of the project
• Documented business rules and created Business Requirement Documents BRDs while maintaining traceability between the them
• Functioned as the primary liaison between the business operations, and the technical areas throughout the project cycle
• Held iteration kick-off meetings with the business users, development and QA teams to document Product Backlog Items PBI
• Worked in parallel with the business users to prioritize Product Backlog Items PBI
• Created Mock up's and wire frames
• Led Daily Standups to develop User Stories, User Interface, and Functional Specifications
• Reviewed user stories with stakeholders to approve and gain agreement on direction of the technical solution
• Conducted SPRINT sessions with 2-week iterations
• Closely worked with QA on organizing Test Plans and training rollout
• Worked with the PMO to ensure that project management is applied consistently and effectively across all enterprise projects
• Leveraged and improved best practices in project management thereby increasing productivity, reducing cycle time, and ensuring quality in applications
• Helped prepare for and conducted UAT in collaboration with the business
• Captured any requirements as a result of testing and added them to the Product Backlog Items PBI

Confidential

Lead Business Analyst

• Worked with the Project Manager to help identify SME's to get an understanding of current business processes and their related IT solutions
• Setup group and 1 on 1 meetings with SME's to get an understanding of the current processes and challenges being faced
• Documented the As-Is processes and created Visio flows to understand the current business processes
• Documented the findings and presented them to a team of stakeholders in order to drive requirement gathering sessions
• Led and managed a team of 4 BA's
• Organized and facilitated large size JAD sessions 15 to 20 people with stakeholders
• Documented their needs and aligned them with the strategic plan and roadmap
• Conducted additional 1 on 1 interviews with stakeholders and SME's to capture requirements
• Understood and articulated business requirements through workshops and then convert requirements into technical specifications
• Worked as a liaison between the users and the different business and IT teams
• Conducted one on one interviews with the Portfolio Manager to understand the Revenue Management system
• Worked closely with the rebate/compensation management team to gather specific business requirements
• Reported status at steering committee meetings to update on weekly progress
• Provided analytical support in the Design, Development and Implementation of the rebate/compensation system
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio
• Worked closely with Project Managers to develop the project plan and help report to the upper management
• Worked closely with offshore IT teams to ensure requirements are met
• Worked with the QA teams to ensure that test cases and test scripts are developed for all requirements
• Helped prepare for and conducted User Acceptance Testing UAT

Confidential

Business Analyst

• Participated in initial scope meetings to plan out the project
• Worked with project sponsors and senior leadership for direction and resourcing of the project
• Gathered high level stakeholder requests
• Provided key input in working with users in defining project and system requirements
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Documented project constraints and assumptions
• Worked in close co-ordination with business SME's to gather requirements
• Evaluated, improved and designed business process in conjunction with the team
• Facilitated JAD sessions to communicate with all Project directors, stakeholders and external vendors
• Conducted in-person consultations to capture the needs and wants of the business users who would analyze and summarize the requirements for the decision makers
• Worked with vendor to partner on technical/process solutions and business requirements related to applicable activities for the migration program
• Created workflow models, business rule models and object models during the analysis phase of the project
• Developed use cases using UML for new product functionality after conducting requirements elaboration sessions with client teams
• Performed gap analysis and helped designed a single automated user interface for the new system
• Developed project plans and managed scope
• Played a key role in the planning of User Accepted Testing, and implementation of system enhancements and conversions
• Performed User Acceptance Testing
• Implemented Traceability Matrix and User Requirement Specification Document URS verified the functionality coverage
• Created extensive documentation and user guides for business operations and training support staff

Confidential

Business Analyst

• Worked with the business SMEs, project owner and business stakeholders in order to translate the Business Requirements into Functional requirements and to analyze impacts/issues/risks
• Worked with the application and application owner to develop business process change
• Developed proof of concept that authenticated against Active Directory Federation Services using a custom attribute store that could read from a text file, web service etc.
• Validated data and application results using data from mapped requirements to ensure authenticity of work
• Developed use cases, business flows and functional specifications from requirements functionality requests
• Defined User Access and Control system in consultation with the Stakeholders, to ensure fool-proof security and compliance for the application
• Identified project risks and provided risk mitigation strategies and escalated to leadership as required
• Worked with clients to develop use cases and UAT test cases
• Developed best practice strategy for implementation
• Created Training material for new users.
• Managed requirements change requests and performed impact analysis of changes
• Performed User Acceptance Testing UAT and worked with the QA and development teams for the resolution of issues
• Developed documentation for applications before turning them over to Information Risk Management IRM at completion of implementation
• Managed HPSD tickets for 90 days after Go Live, to make sure client is satisfied with the project