OBJECTIVE I am currently interested in Remote/Virtual/Telecommute Positions Part-time or Full-time

I am focused on acquiring a position where I will be able to utilize my project management and instructional design skills as well as my federal background to enhance the growth of an organization. I hold a Master's degree in Organizational Psychology and an MBA, as well as a project management certification from PMI. In addition, I have a v6 Curam certification from IBM. I offer over 9 years of successful management experience related to analyzing programs from both IT and training aspects. I am an effective leader with reputable competence in assessing procedures, projects and programs to identify areas of improvement and provide recommendations. I have an established reputation for conducting effective presentations, distributing critical information and providing reliable guidance and direction on specific subject matter. I have demonstrated proficiency in quickly learning new software and synthesizing information in a way that can be incorporated into a training plan and disseminated to target audiences.

STRENGTHS

• HealthCare Exchange HIX Java/ HTML Coding Curam Connecture ICD-10/CPT/ Medicaid
• Contact Center /CRM Training Instructional Design IT Project Management Federal State Govt

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/ Vista Developer

• Business Analyst/ Vista Developer for the Department of Veteran Affairs Benefit Enrollment Project Responsible for design documentation for the management of the VA Health Information Card VHIC Develops business requirement design documents, use cases and test cases for clinical Vista/MUMPS application
• Analyzes testing requirements and test cases for responsibility Maintains detailed documents for test results Performs data integrity testing and reconciliations Provides mock-ups and prototypes as required Validates user requirements provides written test plans, verifies product functionality and coordinates testing activities
• Disseminates technical concepts to non-technical audiences Translates business process requirements into technical requirements Produces business and/or technical documentation related to requirements, specifications, traceability matrices, design, process and data flow diagrams, data migration, testing and training

Confidential

Curam Training Consultant/ Instructional Designer

• Curam Training Consultant for the State of Arkansas Department of Human Services Eligibility Enrollment Framework EEF under the new MAGI rules Researched, prepared and designed classroom training on IBM Curam, a Java-based software application Developed training plan, strategized and made recommendations to Arkansas State Agency clients for effective use of Curam for enrollment, eligibility and case management Coordinated all aspects of training to include scheduling, registration, evaluation and curriculum development recommendations.
• Provided support to Arkansas DHS in training 1800 agency employees to include intake clerical workers, case workers and agency workers required to oversee the Medicaid program Developed visual aids, instructor and student desk guides, system user manuals and other tools to assist students with system navigation and troubleshooting Met regularly with Curam development team to stay abreast of updates in functionality.
• Identified effective tools to assist in the training and learning process Proficient in use of Articulate Storyline, Moodle and Adobe Captivate to support curriculum development and training evaluation Assessed user readiness and proficiency and provided recommendations to the Arkansas DHS client.

Confidential

Lead IT Business Analyst/ Trainer

• Lead BA/Trainer on the Connecture project team working to implement the DC Health Insurance Exchange per the Affordable Care Act Collaborated and coordinated with teams working on the Maryland and Minnesota Exchanges to leverage existing frameworks and ensure knowledge transfer Collaborated with the Curam development team Responsible for the implementation of 4 enrollment modules including Broker Management Individual Enrollment
• Led business analysis activities throughout the project life cycle Point of contact for on and off-shore development teams Performed requirements gathering, solution sessions, project planning, sprint reviews and demos to the client Conducted external client status meetings and weekly internal team status meetings Responsible for identification of project issues/risks, resolution and escalation, scope definition, change order creation and business process improvement Worked with partner vendors for integration with dependent application systems
• Subject matter expert on Connecture product knowledge Developed detailed functional requirements for client review and sign-off Worked with the Development Team to analyze technical specifications for adherence to client requirements and design specifications Completed QA actions including creating and executing test cases Facilitated the client acceptance testing process

Confidential

Senior Portfolio Project Manager/ Lead Business Analyst

• Senior Portfolio Analyst for the Military Sealift Command MSC Supported the ongoing improvement of the Portfolio Management process to enable effective selection, control and evaluation of IT investments Supported all phases of the CPIC process: Pre-Select, Select, Control and Evaluate Ensured IT investment and acquisition compliance with Federal laws, OMB guidelines and DoD directives
• Reviewed and approved business cases prior to submission to internal decision panels and DoD agencies for authorization Provided CPIC administration and process support to the CPIC working groups, integrated project teams and decision panels Provided feedback and guidance to IT Investment project teams to improve the quality and performance of their IT Investments and associated business cases
• Provided support and guidance to IT Project Managers in accordance with the clients IT policies, procedures, and IT governance framework Collaborated with Enterprise Architecture, IT Asset Management, Human Capital and Budget Execution teams to ensure process integration Supported the Mission Support client by providing recommendations on how to improve all processes related to IT Investment Management Provided periodic briefings and status updates to executive management

Confidential

Enterprise Project Manager/ Business Analyst

• Simultaneously provided PMO support for 9 mid-sized IT projects within the CIO PMO ranging from 300K to 12 million for global USAID deployment Provided PMO Support in a matrix environment Supported project teams through all aspects of the enterprise project life cycle to include concept, project initiation planning, execution control and sustainment
• Responsible for requirements gathering and identification of business needs Developed and maintained project concept artifacts such as business needs statements, market research, alternative analysis, and ROI Developed project templates compliant with IT Governance standards to include change management, communication management and risk management plans Designed and implemented process flow documents for project concept intake, project approval, execution and close-out Met with project teams regularly to discuss gap analysis, scope, cost and schedule changes and EVM
• Provided recommendations for supporting project documentation to include cost/schedule baselines, funding and acquisition plans, project schedules and cost benefit analysis Assisted government program managers in assessing project status and readiness for project transition into each new phase of the project life cycle development process

Confidential

Portfolio Project Manager/ Exhibit 300 Business Analyst

• Responsible for 3 enterprise-wide Agile projects within the TMO Enterprise Investment Portfolio focused on the transition of Census field rep technology devices Project values ranged from 300K to 30 million Led the development of the TMO Exhibit 300 business case and supporting documentation Prepared acquisition plans, project schedules, cost benefit analysis, risk analysis, program plans, charters and policy documents Provided recommendations on portfolio strategy
• Executed all CPIC activities in compliance with OMB Monitored portfolio investment to ensure alignment with strategic goals Supported the development and submission of baseline change requests, schedule updates and variance analysis reports Performed EVM analysis Defined project activities, estimated resources and made recommendations Tracked monthly cost and schedule data and developed analytical reports such as Monthly Performance Reports, Program Schedules and Baseline Plans
• Provided contract management support to the COR for 3 IT contracts Monitored contractor work progress, tracked deliverables and maintained contract files Conducted contractor monthly status meetings, reviewed invoices and provided feedback to COR regarding program concerns Managed contract changes and developed Statements of Work and business case analyses

Confidential

IT Program Manager/ Technical Trainer

• IT Program Manager for Otrak, IT oversight java-based tracking system used to store and analyze grantee findings for each FTA review/audit, valued at 700K Managed the contract team in correcting defects and developing enhancements in releases and builds Met with Development Team weekly to provide requirements
• Provided both internal and external training on Otrak existing functionality and future enhancements Conducted classroom, seminar and web-based training sessions to Otrak end users and agency stakeholders Met monthly with stakeholders to gather requirements for future software needs Developed training materials and user manuals for Otrak end users Conducted Otrak UAT to assess functionality and usability
• Webmaster for the Office of Program Management Managed all content for the agency intranet and internet pages regarding upcoming program reviews, events and policy applicable to FTA stakeholders and grantees and implemented updates using OpenText CMS and SharePoint Designer
• COR of the State Management Review Program SMR Provided oversight of FTA federal funding of State DOTs Facilitated 8 FTA SMR Training Workshops across the US responsible for approving materials, registration package, evaluation, location COR for the FTA Conference Event Planning contract Planned and facilitated the FTA Annual Oversight Conference with 200 attendees from 10 regions of the US Managed the logistical support team in terms of conference site selection and reservation, attendee registration and food and beverage accommodations Coordinated all speaker requests to present at each conference main event and breakout session Provided analysis of each after action report

Confidential

Training Outreach Project Manager/ Business Analyst

• Training Outreach Project Manager for the Grants.gov website PMO Designed and developed Gants.gov Find and Apply course curriculum and presentation materials in both paper and electronic format Conducted training for Grants.gov outreach events Provided both classroom and virtual training sessions Presented at over 50 grant events in including Senate and Congressional hosted workshops with up to 250 attendees Conducted over 100 WebEx training sessions Responsible for Grants.gov web content management and outreach events Provided direction for updates to the Grants.gov website to include review and approval of mock-ups and proposed enhancements of website content
• Business Analyst for the Grants.gov Website PMO Executed all CPIC activities for the Grants.gov Enterprise Investment Portfolio based on OMB requirements Performed Earned Value Management to monitor and track investment cost schedule performance Developed the Exhibit 300 and Exhibit 53 business case Provided White Paper recommendations to executive management on new and existing technologies such as Cloud Computing
• Managed all acquisition and procurement actions for PMO operations Knowledge of FAR, pre-award, post-award and contract administration Developed Statements of Work, Performance Work Statements and Independent Government Cost Estimates Conducted market research on IT products/services and analyzed vendor quotes to ensure effective vendor selection

Confidential

Contact Center Project Manager/ Training Support

• Project Manager for the ONE-DHHS Contact Center, providing support for 3 HHS programs: Grants.gov, E-Travel/Govtrip and UFMS, valued at 3.5M Led a team of 80 personnel Presented performance metrics to the external client on a weekly basis Attended all relevant stakeholder meetings Developed performance goals and objectives, measuring actual result variance against established goals
• Provided training and curriculum development support to the Training Team Designed and developed the CSC Style Guide and curriculum design standards Worked with training team to establish goals and consistency in training strategies Developed blended learning solution standards Designed and developed course material on the ticketing system, website navigation and project specific policy to educate agents on the Grants.gov, GovTrip and UFMS projects Created SOPs, call flow scripts, job aids, FAQs and instructor/student desk guides Managed curriculum timelines and course implementation process Developed a Training Communication Plan to keep agents abreast of new legislation, rules, regulations and other project specific updates through use of periodic refresher courses
• Conducted job fairs to recruit and select new contact center employees Created position descriptions and conducted applicant interviews Ensured initiation of CSR security clearance OPM eQIP process Conducted bi-weekly performance reviews with CSRs and provided coaching and developmental feedback Performed quality assurance monitoring on CSR calls to ensure achievement of performance metrics Established CSR Incentive plan to boost employee morale and enhance performance

Confidential

Contact Center Training PM Support

• Provided training support to the TSA Contact Center Researched and developed agent responses for customer inquiries regarding TSA travel regulations and tsa.gov website navigation Prepared scripts, training guides and FAQs Developed standard summaries for the customer service knowledge base Reviewed and updated knowledge base on an ongoing basis and established job aids
• Developed detailed training guides to assist agents with TSA website navigation TSA Hazmat regulations for CDL drivers Provided agent regulatory scripts to support the TSA Traveler Identity Verification Program Implemented an on the job training program to prepare new hires to handle live calls Ensured that agents followed proper protocol in providing the public with updates regarding the national threat level and any subsequent regulation changes.
• Provided PM support in monitoring daily contact center operations to ensure compliance with client requirements Conducted presentations to upper management on project performance Developed monthly QA reports identifying mitigation strategies for performance concerns Maintained collaborative relationships with airline managers, Office of Civil Rights, Federal Aviation Administration and TSA Managed process for filing and transferring claims to the Office of Civil Rights for alleged TSA violations

SKILLS

• Microsoft Office Tools: Word, Excel, Powerpoint, Access, Outlook, Project, Visio, Sharepoint Prezi
• Instructional Design Tools: Adobe Captivate, Articulate Storyline, Moodle, WebEx, GoToMeeting, Adobe Connect, SnagIt Camtasia
• Development/Programming: Java, HTML, PHP Joomla/Wordpress , C , Eclipse, Python, SQL
• Web Design/CMS/CRM: Adobe PhotoShop, OpenText CMS, Salesforce.com
• Requirements/Ticketing Tools: JIRA, SpiraTeam, IBM Rational Team Concert, Siebel, Oracle Prosight