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Business Analyst Resume Profile

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Granby, Ct

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.TECHNICAL SKILLS

  • Oracle Mercury Test Suite Business Objects
  • SQL Access/Excel PeopleSoft XML Business Objects Hyperion

PROFESSIONAL EXPERIENCE

Confidential

Product Analyst

  • Business process documentation using Visio
  • Responsible for system analysis, testing and client training on AIM, AMS360, Policy Builder, and Sagitta commercial insurance software.
  • Requirements Gathering and Associated documentation
  • Liaison between user and programming staff to define correct software related issues.
  • Defect Team Lead for Lloyds, BB T, and Marsh elite clients.
  • Acted as the liaison to IT and upper management in order to provide feedback and recommendations on software flaws and necessary enhancements.
  • Responsible for Identifying emerging changes in the industry and evaluates how these changes will affect current and future research

Confidential

Business Analyst Consultant

  • Analyst responsible for specification writing and testing of a new customer service and collections system.
  • Perform requirement studies and respond to requests for information.
  • Specification writing
  • Requirements Gathering and Associated documentation
  • Automated testing using Mercury Test suite.

Confidential

Business Analyst

  • Responsible for reporting and fixing software related to online training issues.
  • Liaison between user and programming staff to define correct software related issues.
  • Perform requirement studies and respond to requests for information.
  • Responsible for all problems associated with material and equipment provided to Military bases for the purpose of Microsoft training..
  • Researched industry/product applications.
  • Performed presentations at Sales Expos and Military bases throughout the US
  • Requirements Gathering and Associated documentation
  • UAT testing and code delivery

Confidential

Business Analyst Consultant

Analyst responsible for research, analysis, testing, documentation and training of larger and more complex systems and/or Upgrades to various companies including ING and Fidelity. Utilized Access and Excel for complex reporting.

  • Responsible for development of Business Requirements and all other documentation relating to new business, Tax Reporting, Contract Change and Claims.
  • Served as the primary link between business area and programming staff.
  • Performed manual and automating testing using access and Winn runner
  • Created detailed training documentation for new hires using PeopleSoft
  • Confidential Senior Business Analyst
  • Analyst responsible for the design and Implementation of new software systems for Commercial Lines agency planning and Disability Claims.
  • GUI Interface programming and Testing.
  • Acted as a liaison between the client and Developers.
  • QA Coordinator for entire Testing phase of Project.
  • Designed and modified specialized queries and reports.
  • Responsible for creating test case standards for entire IT department.

Confidential

Senior Systems Analyst/ Database Administrator

  • Responsible for all Software Problems as well as systems analysis, and testing.
  • Perform Weekly/Monthly Database Maintenance.
  • Trouble shoots database errors and act as a liaison with Service Providers, programmers and on-site technical support with United Technology Corporation.
  • Initialized development and implementation of new software.
  • Implement and maintain project-tracking database, modified design, and create specialized queries and reports.
  • Responsible for month-end reporting which requires the utilization of Access, Outlook, Lotus Notes, and Excel including Macros and Excel Pivot Tables .
  • Assisted in the implementation of an Accounts Payable Software system Hyperion .

Confidential

Business Analyst/Software Support

  • Primary contact for system reported issues. Responsible for system analysis, testing and Client Consulting on the PolicyLink, LPS, RPS, and Vantage Software Systems.
  • Liaison between user and programming staff to define problems within existing insurance and annuity programs and initiated the design of new applications.
  • Perform requirement studies and respond to requests for information.
  • Responsible for all problems associated with the Illustration System. Problems included incorrect calculations and incorrect reserve amounts for Life Insurance products.
  • Researched industry/product applications.
  • Wrote business specifications and performed associated testing in a multiple system environment.
  • Project Lead on large Data Resource Warehousing assignments from clients.

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