TECHNICAL SKILLS:

Versatile: career spans Telecom Engineering to Program Management (Masters )

Flexible: ability to deliver on assignments from the highly complex technical to peer

Efficient: critical business management and organizational skills

Positive attitude: exceptional people skills; able to negotiate win - win solutions in difficult situations

Applications: MS Access, MS Excel, MS Project, MS PowerPoint, MS Word, Doc-Share, Webcon, Livelink, SprintShare

EXPERIENCE:

Confidential

Technical Program Manager/Business Analyst

Responsibilities:

• Managed the Network Pipeline Process for the RAN Development team. Communicatedproject drops, captured and logged team Level of Effort (LOE) for 24 managers. Recorded
• LOEs in the ND Pipeline, PIP, and PRESTO tools. Monitored projects as they progressed through the project lifecycle working daily with Network and IT PMs.
• Led the Resource Management Process for RAN Development. Set up new user accountstrained new users, and maintained active user accounts in the START tool.
• Developed and presented executive Pipeline and Resource Management reporting. Reported n current projects worked by both full time employees (FTE) and contractors.
• Created and maintained team SharePoint sites.

Confidential

Technical Project Manager

Responsibilities:

• Managed the technical aspects of infrastructure projects including project schedulebudgeting, forecasting, reporting, requirements gathering, equipment procurement, resourcesnetwork monitoring, and issue resolution. Delivered 5 infrastructure projects ahead of schedule resulting in an estimated 13% cost saving.
• Managed project plan and day to day activities, determined the project approach andprotocols to ensure work was performed according to design and specifications
• Monitored setup and implementation of servers that were moving into production
• Collaborated with geographically dispersed teams to remove obstacles for project completion

Confidential

Technical Program Manager

Responsibilities:

• Organized and facilitated weekly Project Status Review sessions for executive lead team. Sessions enabled lead team to uncover system issues earlier within project lifecycles, producing an estimated 10% cost savings.
• Created and maintained Project Status Review database to track performance statistics which aided executives in reconciling project analysis.
• Developed and maintained the Project Status Review website which improved cross - functional communication by 18%.
• Produced a 27% increase in internal customer satisfaction by editing, publishing, and distributing the communications & bulletins and newsletters for the project management community.
• Created and maintained six pm/process related websites which averaged 925 monthly hits.
• Standardized the risk/issue management process by redeveloping and delivering for 250 project managers. closed 15 identified gaps.
• Instituted the After Action Review process and Lessons Learned databases which resulted in a 31% improvement in project quality.
• Immediately improved enterprise reporting by accelerating the restructuring and implementation of the project management tool online support system.
• Established and led the manager level process advocate meetings. Captured cross-functional issues and analyzed trends which brought about a bridging of business needs.
• Improved work flow by 12% with the development and delivery of process lifecycle

Process Consultant

Confidential

Responsibilities:

• Led the redevelopment and documentation of the network project management process which yielded a 15% increase in project efficiency.
• Streamlined and documented the network sub - processes to optimize productivity.
• Identified key cross-functional enterprise teams, revealed linkages and documented
• 34 actionable gaps.
• Provided Concept Assessment Form (CAF) technical support for 65 associates.
• Developed and delivered cross-functional process packages for 350 project managers and engineers improving customer satisfaction by 16%.
• Authored the measurement, analysis, and knowledge management section for the Technology Advanced Systems Development (TASD) Chairman s Quality submission. Received exemplary merit from CEO.
• Collected, analyzed, and distributed TASD estimations to Product Development reducing overall project cycle time by 10%.
• Planned, developed and managed the annual TASD capital and expense budget within plan.
• Budget managed utilizing the CAF Tool.
• Increased department efficiency by 22% through dual role. Designed and implemented, then followed up providing technical support for both the budget & estimation and project management tools.

Network Systems Engineer

Confidential

Responsibilities:

• Managed the installation of switches in the San Diego and Orange County markets. Resolved network capacity and fill - in issues by turning up switches
• 2 weeks ahead of schedule.
• Developed network infrastructure designs, generated cost estimates, issued purchase orders, produced work orders and project schedules.
• Facilitated weekly first market application conference calls with 20 cross-functional teams.
• Led switch teams in requirements gathering for the system requirements documents.

Network Associate Systems Engineer

Confidential

Responsibilities:

• Managed the network design and growth of the Las Vegas switch.
• Conducted site surveys, verified equipment bay locations, determined cable routingand verified all hardware assignments.
• Generated capacity plans, created hardware configuration standards and wrote procedural documentation.