PROFESSIONAL SUMMARY:

• Project/Program Management(SDLC/Agile)
• Client Relationship & Escalation Management
• Managed Services Model (ITIL v3)
• Business Requirements Analysis
• Application Solutions Architecture & Design
• Production Support& Infrastructure Management
• Vendor Management
• Build & Release Management
• Dynamic Project Manager managing multiple projects/programs in diverse technologies with 16+ years of IT experience combined with functional knowledge in Insurance, Banking/Finance & Healthcare industry.
• Core Competencies:
• Expertise in People Management, Team - building, Co-ordination, Innovation and Techno-Functional skills.
• Functional experience in Insurance (Life, GI, Annuities); Banking (Capital Markets/Investments) and Healthcare/Pharmacy (Claims Processing/Benefits) domains.
• Well versed in various methodologies such as SDLC (Waterfall), Agile (Scrum) and Hybrid models.
• Experience in implementing a strategic program of centralized Production Management Organization involving 55+ global resources with a budget of $10M using Managed Services Delivery framework.
• Successfully delivered PMO activities in End-to-End program planning & prepared artifacts viz. Status reports & metrics, RFPs, Stakeholder Mgmt. & CAB Reports, RAID, Budget, Resource, etc. using Clarity PPM tool.
• Cohesively collaborated with outside vendors & diverse teams (AD,PM,Biz,QA,PTG & other technical teams).
• Ensured Optimum Resource Capacity Levels by proper Demand Forecasting & Resource Management.
• Managed Enterprise-wide Transformational/Migration Projects to improve Application Stability in Production by implementing End-to-End Support Model & Validation through Table Top testing techniques.
• Demonstrated successful application of Service Oriented Architecture (SOA) design principles by integrating enterprise-wide systems for seamless data exchange between internal/external applications.
• Expertise in Object Oriented Analysis & Design (OOAD) based on Unified Modeling Language (UML).
• Strong knowledge of Java/J2EE design patterns such as Session Facade, Singleton, Front Controller, Command, Business Delegate & Data Access Objects (DAO),Factory/Abstract Factory, Adapter,Decorator etc.
• Experience with Estimation techniques likes Use Case Estimation, Function Point & WBS Estimation.
• Involved in Process Optimization, LegacySystem -ReverseEngineering, Automation process & BCP activities.
• Experience in End-to-End test planning & execution which involves Smoke Testing, ST, SIT, UAT, and PT.

TECHNICAL SKILLS:

Project Management Methodologies: SDLC(Waterfall), Agile (Scrum)

Project Management Tools: MS Project 2013, Clarity PPM, VPMi(Cloud)

Web Technologies: Java EE 6 - JSP, Servlets, EJB, JDBC, Java Mail, XML, HTML5, JavaScript

Emerging Frameworks/ Tools: SOA, Webservices (SOAP/REST), Spring3.2, Struts1.2, Hibernate, MQ Series, JUnit, Ajax, ANT, Log4J,LDAP, Crystal Reports11.5, Remedy

Programming Languages & OS: Java(JDK 1.6), VC++, Visual Basic, Power Builder 6.5; Windows,UNIX/AIX

Web/Application Servers: IBM WebSphere6.1, Weblogic, MS IIS, Apache Tomcat

Database Tools: Oracle 11g, MSSQLServer 2008, UDB 9.1, MySQL

ETL/BI Tools: DataJunction - Integration Studio, Informatica - PowerCenter, Cognos

Use Case & Profiling Tools: MS Visio, Rational UML, ProfileSQL

Productivity & Collaborative Tools: MS Word, Excel,Power Point,OneNote,Outlook, SharePoint, VersionOne

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Efficiently led the entire Benefits team within PSO to perform the defined IMT (Issue Management) Process right from - Issues/Incidents Logging, Triaging, Task Assignment, Issue Resolution, Periodic Status update, Coordination with various teams, Fix Validation & documentation and Post Warranty Support.
• For the critical & financially impacted Incident Tickets, worked closely with the Service Reliability team and performed RCA (Root Cause Analysis), Remediation & Preventative measures by utilizing the RSAM - GRC (Governance, Risk & Compliance) Management tool.
• As part of Vendor Management activities, was responsible in the successful onboarding and transition of the AGL (Automated Group Load) - SWAT team support activities from IBM vendor to Cognizant resources.
• Additionally, performed PMO - Financial Management activities for the client which included Budgeting, Forecasting, TCO calculations, Resource Scorecard, etc. for all the resources within PSO.
• Managed the entire implementation, set-up & configuration of Clarity-PPM tool within PSO after successfully migrating from legacy tools like ARC, VPMi, etc.
• Interacted with Business Users & Product Owners and accordingly executed the periodic Application enhancement requirements for BA (Benefits Administrator) & CBM (Client Benefits Management) applications using Agile-Scrum Methodologies.
• Worked in a challenging environment where process and delivery structure had to be defined newly rather than inherit from previous vendors.
• Prepared Proposals, SOWs, and New Initiatives related decks/reports/dashboards for CREs, CIOs, etc.

Confidential

Program Manager

Responsibilities:

• Instrumental in the gradual increase of the team-size & revenue for the account from 1 person to 55+ onsite/offshore resources with a recurring revenue of $10M annually.
• Helped both MetLife & Cognizant Senior Management to maintain an optimal ratio of 15/85 for Onshore/Offshore resources by suggesting ways to improve on Productivity/Efficiency through Lean Principles and also by implementing Process Standards & Automation, Operational Metrics/SLAs/OLAs, etc.
• Worked extensively with various MetLife Business Area Managers(viz. BrokerDealer, Claims Admin/ Processing, RetirementProducts, etc.) for implementing Production Mgmt. goals of offshoring all application maintenance by articulating the synergized IT/Biz operations, role of CSI, Value-adds & Cost benefit, etc.
• Managed all Technology/EIOB - Hardware & Software upgrade projects/programs (viz. Oracle, MSSQL, HSR Server Refresh, WMB, Websphere Application Server-WAS upgrades, etc.) for 231+ applications within PM.
• Prepared Program Management(PMO) artifacts(Charter, Project Plan, Governance Model, Stakeholders list, Financial Mgmt., RACI Matrix, Communications/Deployments/BCP/Disaster Recovery Plans, RAID Log, etc.)
• Implemented the Application Checkout Automation Process thru Topaz-BAC & QTP tools for 189 applications which reduced nearly 75% manual effort thereby resulted in significant cost savings to MetLife.
• As part of End of License (EOL) compliance for H/w & S/w components, worked with various external vendors of MetLife like IBM, Oracle, CA, etc.
• Executed ISLA cost reduction program for H/w & S/w infrastructure & thereby re-claimed $1.1M savings for MetLife through Server decommissions, Unused License Cost, Capacity Reduction & Virtualization, etc.
• Worked with Business, AD & EI groups to understand & finalize the project scope and testing requirements.
• Assisted the MetLife - Transition Management Office (TMO) in their roadmap for Resource Relocation Strategy to Raleigh,NC by facilitating various Knowledge Capture sessions, maintenance of application knowledge repository through EKM tool, Questionnaire/Check-list preparation/review, etc.
• Prioritization & Remediation of open Problems & drove it to closure by - Root-cause Analysis(RCA), Service Request Pattern analysis & Frequent Incident Abend Analysis; Preventive action plans to improve restoration of service time; tickets based on complexity & skill matrix; and refined the Ticket Dispatching process.
• Problem Management Governance and Oversight for Change & Release Management activities.
• Played vital role to identify & reduce the CPU utilization for the High CPU consuming jobs/transactions by setting up various strobe & performance capture tools and generate reports.
• Guided the team to analyze these reports and implemented various optimization techniques - viz. database SQL tuning, introducing/altering indexes, data caching, etc. and realized ISLA savings of $0.9M.
• Performed Problem Remediation tasks to prevent recurrence of incidents through completion of root cause analysis and by implementation of long-term & permanent solutions to resolve errors.
• Process Improvement - Contributed to the design & development of utility tools namely - PUT (Production Update Tool), DART, Workflow, etc. to make organized data changes in Production environment.
• Implemented Metrics based approach & accordingly prepared various Governance/OMM reports for Mgmt.
• Cohesively worked with other PM teams - viz. IM/SRPM/OS, etc. and AD, Business groups to mainly identify & analyze opportunities for improvements in their areas of functions and charted implementation roadmap.

Project Manager - IB Security & Entitlements

Confidential

Responsibilities:

• As a Project Manager was responsible to deliver the Project within the defined Scope, Schedule & cost.
• Preparation of all Project Management documents (Kick-off meeting presentation, WSR, Project Plan, Project Evaluation report, PMR, MOMs, Requirements Traceability, etc.) and the Communication Plan.
• Monitor project progress & performance and update the status to all the stake holders on regular basis.
• Designed & implemented the Data Masking techniques to store/transmit UserProfile Security Information.
• Gathered, analyzed and validated the requirements and prepared the Use Case specifications.
• Instrumental in the design of the core SOA - Web Services Architecture, its Workflow and UI Look & Feel.
• Prepared & presented the Demo of the application to Business Users and Partner application owners.
• Provided guidance to the team on all application related, Infrastructure related & other technical issues.
• Defined specifications for Encryption standards & Digital Signatures for Single Sign-On feature.
• Interfaced with QA team to assist in preparation of Test Plan/Strategy for Functional & Regression testing.
• Prepared & presented the coding standard, best practices & design standards.

Confidential

Project Lead

Responsibilities:

• As a Project Lead, was instrumental in the successful completion of Sales Program Modules through many phases of the project from Requirements gathering, Analysis, Design, Development and Testing.
• Involved the team completely to perform requirements analysis initiating extensive knowledge gathering about the existing legacy system.
• Actively participated in designing the complete Architecture of the project involving various multi-tiers & distributed technologies and prepared the Detailed Design document.
• Involved in Development and also provided technical guidance/assistance.
• Requirements Traceability - Use Case Vs Design Solutions Vs Test Case Mapping.

Confidential

Sr. Software Engineer

Responsibilities:

• Independently handled the entire conversion / migration process of the existing DMS data feed for PoC using DataJunction ETL Tool by performing a detailed System study & analysis of the existing system
• Using DataJunction - Map Designer utility performed the data transformation processes such as data scrubbing, filtering, enrichment and map definitions of fields in the tables
• Developed stored procedures & Java programs appropriately, for applying the required business logic during the transformation processes of the feed data by providing interfaces to execute from within the ETL Tool
• Created PalmOS 'C' based native APIs for gathering both S/w & H/w related device information from PALM Device. Coded COM components & wrapper classes in eVC++ to get data about MS-WinCE Pocket PC devices
• Used a new technique called ROMizing, for establishing interaction between the Device Manager's J2ME based classes and the native PalmOS 'C' APIs for retrieving & managing Device Information dynamically