SUMMARY

• Over 7 years of experience as a Business System Analyst/ Process Analyst in Health Care Industry
• Experience in rolling out organization wide initiatives for teh entire life cycle of Revenue Cycle Management from Charge capture to efficiently processing electronic remittances and Payment posting speeding up collections and reducing Gross Days Receivable Outstanding (GDRO)
• Well acquainted with Healthcare industry regulations and compliance including HIPAA compliance
• Highly experienced in liaising between Stakeholders, SMEs and IT teams
• Well acquainted with Requirement gathering, documentation, Requirement validation, verification and prioritization processes
• Highly experienced in Business Requirement elicitation process and techniques, conducting JAD sessions, focus groups, Project Meetings, Reviews, Mock - ups and Walk-through sessions
• Multiple years of experience in mapping business processes, developing process solutions through brain storming sessions and architecting improved business processes using UML diagrams such as Process-flow, Activity Diagrams, Sequence Diagrams and Data-flow Diagrams
• Well conversant with documenting both functional and non functional requirements, Use Cases, Technical Specifications and Systems Requirements Specification (SRS), Conducting GAP analysis, documenting teh enhancements to meet teh end-state requirements
• Strong experience working closely with Requirement Change Management Board (CMB) to perform teh Impact Analysis and determine teh Effort Estimates in requirement changes
• Experience in project coordination, writing Business Case, preforming Cost Benefit Analysis, Resource Management process and defining Work Breakdown Structure (WBS)

TECHNICAL SKILLS

• HTML
• VB 6.0
• Java
• SQL Server
• Oracle
• SQL
• PL-SQL query languages
• UML (Unified Modeling Language)
• JAD (Joint Application Development)
• MS word
• MS Access
• MS Excel
• MS PowerPoint
• MS Out-look
• MS Visio

PROFESSIONAL EXPERIENCE

Confidential - Dallas,TX

Business System Analyst

Responsibilities:

• My role involved identifying teh data which could be commonly shared but was being transferred to separate databases
• Coordinating with database team to understand teh data format, data types and data length to help them create an appropriate database design
• Transferring medical records from one system to another using Electronic Medical Records in teh Eclipsys system
• Organizing patient health records in paper format
• Printing out records digitally from teh Electronic Medical Records system

Confidential - Pasadena, CA

Business Analyst

Responsibilities:

• I worked as a business analyst and collaborated with Technology Operations (TO group) dat included Network infrastructure design, Network infrastructure implementation and Network infrastructure service organization to document teh tan existed state of Kaiser’s IT infrastructure, identify teh gray areas and white spaces.
• Documented teh legacy IT assets, underutilized and non-utilized IT assets
• Collected and documented capacity and utilization related data of IT assets, number of legacy systems, number of used and unused licenses, support services and other contract related information, software/ hardware end of life information, disaster resilience for internet and application accesses
• Identified teh problem area- primarily categorized in Agility, Modernization, Operations Continuity, Collaboration, Cost Efficiency, Responsibility/Accountability categories
• Collaborated with implementation team to document a phase wise cost metrics for capital investment and recurring costs
• Participated in cost benefit analysis initiative on existing infrastructure and to assess teh financial feasibility of teh proposed improvement/ modernization in order to drive architectural standards, reduce operating cost of IT assets and increase capital and operational efficiency
• Participated in improvement strategy development meetings
• Participated in Enteprise IT Risk Management (ERM) meetings and risk profile development process through data collection, risk analysis ad risk profile development
• Developed risk frequency-magnitude metrics and included risk bands to depict risk acceptance and tolerance level
• Created Role-Problem-Improvement-Benefit metrics
• Documented requirements for improvement to assist teh design team with their multifold improvement plan.
• Developed a risk analysis document dat included teh classification of assets for risk profiling purpose

Confidential - Chicago, IL

Business Analyst

Responsibilities:

• Mapped business processes through UML diagrams
• Documented both functional and non functional requirements, Use Cases, Technical Specifications and Systems Requirements Specification (SRS), Conducting GAP analysis, documenting teh enhancements to meet teh end-state requirements
• Conducted requirement workshops for business users to create a process integration document
• Creating clear and concise requirements documentation, including a requirements traceability matrix, test plans
• Working with SME’s to clarify, document and implement Enterprise solutions.
• Performed and documented gap analysis and submitted change requests for missed or new requirements.
• Functional and regression testing.
• Writing functional and regression test plans, ordering and analyzing reporting, reporting on system status.
• Assisting in defining processes for work package and UML activities.

Confidential - Chicago, IL

Business Analyst

Responsibilities:

• Mapped teh current processes and documented teh gaps between teh original procedural manuals and teh changes developed over teh course of time
• Identified teh processes being run manually, scope of automation and feasibility analysis
• Ensured teh new system was adhering to HIPAA compliance
• Successfully used Agile methodology to develop and document user stories
• Facilitated JAD sessions to discuss teh business requirements/changes and made sure dat all teh stakeholders have teh same perspective and are at teh same page
• Conducted group meetings and one-on-one sessions with teh product owners for in-depth understanding of their requirements
• Conducted GAP analysis to analyze teh variance between teh system capabilities and business requirements
• Worked with technical leads, project managers and solution architects to understand and develop user stories
• Developed functional specification documents related to teh user stories and conducted walk-through with teh different department heads to have a deeper understanding of teh stories
• Functioned as a primary contact person between teh business and technical team throughout teh project life cycle
• Assisted in release planning meetings with technical leads and other team members for solution design approval of various requirements
• Supported development and testing team members during teh design and testing phases
• Created and maintained source to target mapping documents, business rules and data definitions
• Assisted Testing Team in developing test plans and test cases for testing and validation
• Assisted teh business in performing User Acceptance Testing (UAT)
• Documented and communicated change requests and coordinated with teh development and testing team.
• Documented and maintained traceability matrix for teh stories during each release.
• Participated and contributed in daily Scrums, Sprint meeting and Sprint review meetings.
• Documented and maintained user manuals.