SUMMARY

• Over 7 years of experience as a Business System Analyst/ Process Analyst in Health Care Industry
• Experience in rolling out organization wide initiatives for the entire life cycle of Revenue Cycle Management from Charge capture to efficiently processing electronic remittances and Payment posting speeding up collections and reducing Gross Days Receivable Outstanding (GDRO)
• Well acquainted wif Healthcare industry regulations and compliance including HIPAA compliance
• Highly experienced in liaising between Stakeholders, SMEs and IT teams
• Well acquainted wif Requirement gathering, documentation, Requirement validation, verification and prioritization processes
• Highly experienced in Business Requirement elicitation process and techniques, conducting JAD sessions, focus groups, Project Meetings, Reviews, Mock - ups and Walk-through sessions
• Multiple years of experience in mapping business processes, developing process solutions through brain storming sessions and architecting improved business processes using UML diagrams such as Process-flow, Activity Diagrams, Sequence Diagrams and Data-flow Diagrams
• Well conversant wif documenting both functional and non functional requirements, Use Cases, Technical Specifications and Systems Requirements Specification (SRS), Conducting GAP analysis, documenting the enhancements to meet the end-state requirements
• Strong experience working closely wif Requirement Change Management Board (CMB) to perform the Impact Analysis and determine the Effort Estimates in requirement changes
• Experience in project coordination, writing Business Case, preforming Cost Benefit Analysis, Resource Management process and defining Work Breakdown Structure (WBS)

TECHNICAL SKILLS

• HTML
• VB 6.0
• Java
• SQL Server
• Oracle
• SQL
• PL-SQL query languages
• UML (Unified Modeling Language)
• JAD (Joint Application Development)
• MS word
• MS Access
• MS Excel
• MS PowerPoint
• MS Out-look
• MS Visio

PROFESSIONAL EXPERIENCE

Confidential - Dallas,TX

Business System Analyst

Responsibilities:

• My role involved identifying the data which could be commonly shared but was being transferred to separate databases
• Coordinating wif database team to understand the data format, data types and data length to help them create an appropriate database design
• Transferring medical records from one system to another using Electronic Medical Records in the Eclipsys system
• Organizing patient health records in paper format
• Printing out records digitally from the Electronic Medical Records system

Confidential - Pasadena, CA

Business Analyst

Responsibilities:

• me worked as a business analyst and collaborated wif Technology Operations (TO group) that included Network infrastructure design, Network infrastructure implementation and Network infrastructure service organization to document the tan existed state of Kaiser’s IT infrastructure, identify the gray areas and white spaces.
• Documented the legacy IT assets, underutilized and non-utilized IT assets
• Collected and documented capacity and utilization related data of IT assets, number of legacy systems, number of used and unused licenses, support services and other contract related information, software/ hardware end of life information, disaster resilience for internet and application accesses
• Identified the problem area- primarily categorized in Agility, Modernization, Operations Continuity, Collaboration, Cost Efficiency, Responsibility/Accountability categories
• Collaborated wif implementation team to document a phase wise cost metrics for capital investment and recurring costs
• Participated in cost benefit analysis initiative on existing infrastructure and to assess the financial feasibility of the proposed improvement/ modernization in order to drive architectural standards, reduce operating cost of IT assets and increase capital and operational efficiency
• Participated in improvement strategy development meetings
• Participated in Enteprise IT Risk Management (ERM) meetings and risk profile development process through data collection, risk analysis ad risk profile development
• Developed risk frequency-magnitude metrics and included risk bands to depict risk acceptance and tolerance level
• Created Role-Problem-Improvement-Benefit metrics
• Documented requirements for improvement to assist the design team wif their multifold improvement plan.
• Developed a risk analysis document that included the classification of assets for risk profiling purpose

Confidential - Chicago, IL

Business Analyst

Responsibilities:

• Mapped business processes through UML diagrams
• Documented both functional and non functional requirements, Use Cases, Technical Specifications and Systems Requirements Specification (SRS), Conducting GAP analysis, documenting the enhancements to meet the end-state requirements
• Conducted requirement workshops for business users to create a process integration document
• Creating clear and concise requirements documentation, including a requirements traceability matrix, test plans
• Working wif SME’s to clarify, document and implement Enterprise solutions.
• Performed and documented gap analysis and submitted change requests for missed or new requirements.
• Functional and regression testing.
• Writing functional and regression test plans, ordering and analyzing reporting, reporting on system status.
• Assisting in defining processes for work package and UML activities.

Confidential - Chicago, IL

Business Analyst

Responsibilities:

• Mapped the current processes and documented the gaps between the original procedural manuals and the changes developed over the course of time
• Identified the processes being run manually, scope of automation and feasibility analysis
• Ensured the new system was adhering to HIPAA compliance
• Successfully used Agile methodology to develop and document user stories
• Facilitated JAD sessions to discuss the business requirements/changes and made sure that all the stakeholders has the same perspective and are at the same page
• Conducted group meetings and one-on-one sessions wif the product owners for in-depth understanding of their requirements
• Conducted GAP analysis to analyze the variance between the system capabilities and business requirements
• Worked wif technical leads, project managers and solution architects to understand and develop user stories
• Developed functional specification documents related to the user stories and conducted walk-through wif the different department heads to has a deeper understanding of the stories
• Functioned as a primary contact person between the business and technical team throughout the project life cycle
• Assisted in release planning meetings wif technical leads and other team members for solution design approval of various requirements
• Supported development and testing team members during the design and testing phases
• Created and maintained source to target mapping documents, business rules and data definitions
• Assisted Testing Team in developing test plans and test cases for testing and validation
• Assisted the business in performing User Acceptance Testing (UAT)
• Documented and communicated change requests and coordinated wif the development and testing team.
• Documented and maintained traceability matrix for the stories during each release.
• Participated and contributed in daily Scrums, Sprint meeting and Sprint review meetings.
• Documented and maintained user manuals.