SUMMARY:

• PMP/ITIL certified IT program manager with demonstrated success in building and managing global teams to deliver multiple projects and programs on schedule and within budget. Excel at delivering value with multicultural, diverse and cross functional teams. Excellent interpersonal and communication skills. Expertise in methodology, delivery models, developing efficient processes and delivering IT/Business solutions.
• Industries include Insurance, finance, banking, healthcare, telephony.
• Description of varied healthcare industry experience: set up and manage medical practice, insurance billing and reporting software, medical technologist Cleveland Clinic / University hospitals, B.S. Biology/Chemistry, and partial Masters in Immunobiology.
• Strategic Planning
• Organization skills
• Presentation and Communication
• Software Development Life Cycles
• Mentoring / Coaching /
• Project Management Office
• Relationship/ negotiation management
• Regulatory/legal compliance
• Portfolio management
• Operational Efficiency

TECHNICAL SKILLS:

Environment: s/ tools/ technology: Distributed systems, Oracle, SQL Server, .Net technology, Client Server technology, Main frame, Siebel, data warehouse, HP3000, HP8000, Honeywell, Security Class Environment; Hogan banking applications; Microsoft - Access, Excel, PowerPoint, Word, OneNote, SharePoint, Visio, MS Project, InfoPath, Oracle data warehouse, Clear case, Clear quest, Requisite pro, QTP, HP Service center, Lotus notes, Remedy, PVCS tracker, Work bench, WordPerfect;

PROFESSIONAL EXPERIENCE:

Confidential

Portfolio Manager / Quality/testing Manager

Responsibilities:

• Leadership and team building: Built the global professional team of 24 within short time in a dynamic, continually changing organization; required intense coordination with internal and external clients. Established disciplined processes to deliver successful projects. Effectively managed people, processes, tools and projects.
• Program management: Employed project mgmt. processes to successfully deliver multiple infrastructure /development programs size ranging from $30K to $10M while managing scope, requirements, quality, risk, reporting, conflicts, testing and compliance and resources. Practiced SDLC or iterative/modified Rup processes depending on the projects.
• Project Management Office: Developed, implemented and standardized: project development and management tools, project delivery processes, templates and deliverables for distributed development, quality, testing, release and security measures (QTM); executive reporting structures; SDLC methodology.
• Product Management: Customer Liaison for multiple software products.
• Operational Efficiency:
• Attained project delivery with a 99% deployment success rate and 100% user acceptance by scope controls, rigorous and early risk detection processes, mitigation, and diligent transparent communication with client.
• Reduced post production errors and support cost 30% by implementing rigorous release process and quality measures as part of PMO. Reduced costs resulted from decreased rework, emergency fixes and need for unplanned resources.
• Strategic Planning: Introduced iterative maturity approach to the support model, Business analytics and Intelligence reporting, knowledge and support dashboard for incidents, changes, product knowledge, metrics, and “real time” snapshot of applications’ health.
• Organizational change management: Integrated projects, people, processes and tools for 14 applications and 24 people from NCB to PNC. Maintained ‘business as usual’ during merger. Inspired team spirit and high morale by maintaining calm and focused attitude during uncertain merger phase; engaged in dialogue to bring positive change.
• Risk/Quality/Test management: Delivered Risk/security / quality, testing, change/release activities for 2 enterprise portfolios with 35 resources and $10M budget for mission critical products delivery on varied technical platforms. Met “go-live” date and 100% user acceptance. These processes improved detection and mitigation of errors resulting in reduction of operational and business risk.(1st 18 months)
• Innovation: Developed and implemented off shore (global) development delivery model and efficient release process for successful deployment. Model contributed to lower costs, faster development / delivery and 24/7 seamless support.
• Fostered ITIL principles and processes leading to mature and efficient processes for incident, problem, change management and reporting, for better user experience; for service level management for predictive and quality service.

Confidential

Product / Program Manager

Responsibilities:

• Managed multiple software products for customer liaison, design and ongoing product support.
• Managed multiple large projects each with $1M budget. Met “go-live” dates, budgets and 100% user acceptance.
• Developed cost and risk reduction strategy with timely delivery of the releases. Led the effort to shape the architectural and budget direction for the future projects.
• Followed rigorous software development life cycle starting with initiation, approvals, execution, and risk management, monitoring and closing. Managed and exceeded customer expectation.
• Delivered multiple projects on time and within budget, developed project and resource plan, execution and status reporting, risk resolution, scope containment, requirements management, testing plan, quality measures, and user acceptance while adhering to the project delivery methodology. Closed each project with lessons learned and archiving the project documentation.
• Followed project management best practices for development and execution of project plan, budget allocation, resource allocation, quality standards, and change control management.
• Was responsible for project and data security/access governance as well as compliance with SOX and other security related policies.

Confidential

Senior Consultant

Responsibilities:

• Exceeded target business objective of reducing turnaround time for loan approvals by 33%. Adopted and trained team in scrum-Agile methodology to achieve critical results in very short timeline.
• Disciplined and comprehensive approach to identifying, analyzing and documenting the as-is processes, pain points and pain point resolution, cost and risk reduction.
• Developed and implemented To-be processes. Analyzed, designed, developed, implemented and trained the business users. Turned this process development in the benchmark and best practices.