SUMMARY

• 8+ years of proactive IT experience as a Business Analyst in Property & Casualty and Healthcare Industry.
• Extensive experience in Life, Property and Casualty, Workers Compensations and Professional Liabilities dealing with Claims management, Settlements, Quote management and reporting systems.
• Extensive experience with different requirement gathering techniques like Brainstorming, JAD sessions, Reverse Engineering, Storyboarding, Document Analysis, Interview, Prototyping and Observation
• Gather requirements for building the external SharePoint site for information exchange between vendors.
• Strong experience in Developing and evaluating business RUP and SCRUM Business Modeling process and participating in all phases ofSDLCincluding requirements gathering, requirement analysis, functional specifications, product management, data modeling, prototyping, user acceptance testing, client implementation and product support.
• Experienced in Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Strong Experience on certain aspects of Guidewire BillingCenter 7.0 and ClaimCenter 7.0 integrations
• Strong Knowledge ofUML, Rational Suite including Rational Clear Quest and Requisite Pro including Class Diagram, Object Diagram, State Diagram, Sequence Diagram, and Activity Diagram. Proficient in developing Use Case Diagram.
• Experience asData Analystin performing data requirements analysis in partnership with business users producingData Requirements/Specificationsdocument to implement technical solution addressing specific business needs.
• Experienced in Data Modeling concepts - Conceptual, LogicalandPhysical Models usingErwin.
• General understanding of Database Management System and Data Warehouse including their functional and technical architecture and the design of Data Flow Diagram
• Efficient inMS Project/MS Excel for planning/status reporting/writing test scenarios.
• Excellent presentation and communication skills combined with a proficiency in problem abstraction, business modeling, interpersonal, leadership skills, and ability to work in a cross functional team
• Professional experience in business analysis, operations management and development, design, documentation and testing.
• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.

TECHNICAL SKILLS

• Lotus Notes
• HTML
• Excel
• Microsoft Visio
• Share Point
• Mega
• J2EE
• TestLink
• AcRES
• ERWIN
• QTP
• Quality Center
• Java
• Quick Test Pro
• XML
• XML Schema
• Erwin
• DTD
• Microsoft Office
• SQL Server
• DB2
• Rational Requisite Pro
• Clear Quest

PROFESSIONAL EXPERIENCE

Confidential, IL

Lead Business Analyst

Responsibilities:

• Served as a liaison between Customer Communication and business partners (Common Services) by building and maintaining strong relationships.
• Lead and facilitated the requirement gathering sessions with the business partners
• Interacted with the SMEs, technical and respective capabilities teams to define the business specifications.
• Partnered with the business architects, sponsors and project managers to understand how development center’s business and IT architect bridges with Customer Driven Evolution (CDE) objectives.
• Created the Systems Target Architecture document to get the funding for project from leadership
• Coordination with other analysts to ensure deliverables is completed by conducting weekly stand up meetings.
• Good experience to work with various business areas to understand the requirements and develop detailed specifications that the systems analyst can use to turn needs into delivered functionality.
• Engaged Line of Business (LOB) for collecting accurate information for each communication going through the development center.
• Part of the core team for Customer Centric Business Design (CCBD) for merging and Customer voice with the LOB’s priorities
• Integration of Guidewire with HP Extreme.
• Analyzed trends and statistical information, develop reports, and provides recommendations for improving workflow efficiencies and effectiveness within assigned area.
• Assisted and maintained vendor relationship for PLAID (Plain Language and Information Design) process ensuring accountability and leadership involvement when required.
• Worked closely with the Lines of Business (LOB) collecting weekly progress, providing solutions and making sure of smooth process.
• Assisted architects to ensure alignment of target architecture to execution work.
• Served as a primary point of contact for the project managers and guiding the development center core team for the project objectives and tackling critical issues.
• Involved in driving the work forward, resolving development center level issues and change controls.
• Created and monitored requirements strategy for the development center and its integration with architecture deliverables.
• Lead cross functional and cross departmental projects and initiatives providing solutions.
• Provided suggestions to management and key stakeholders in defining and identifying key measures and performance targets.
• Communicated information to various partners within the project structure and particular impacts to release work packages.
• Reviewed and authorized all deliverables as determined by program strategy.
• Documented Test Plan and Test cases and performed functional and regression testing to ensure product stability
• Involved in facilitating UAT and getting user signoff to ensure the release.

Tools: & Technologies: Lotus Notes, Agile, Microsoft Office, HTML, Microsoft Visio, Share Point, Mega, XML schema, J2EE,TestLink, AcRES, Rally

Confidential, New York, NY

Sr. Business Analyst

Responsibilities:

• Gathered requirements for creating therating inputsscreen for thepolicy system.
• Worked withunderwriters,actuaryto determine the rating algorithms for TO BE system.
• Assigning Zone Code information perSentry standardsto the territory codes fromISO Net.
• Conducted requirements gathering usingJADandinterview sessions.
• As Scrum Master involved in Scrum Sprint Planning Sessions, Backlog Grooming, Sizing, Sprint Retrospectives & Reviews, Daily Standups, User Stories and Acceptance Criteria.
• As Scrum Master created and prioritized the Back Log in Rally, coordinated Planning Sessions and maintained User Stories and Acceptance Criteria.
• Elicited Business requirements and business needs as part of an Agile Scrum team.
• CreatedActivity diagrams, Use Case DiagramandDomain DiagramforPolicyQuote, Bind, Renew and Cancellation process.
• Documented requirements in form ofuser stories,UI documentsand process flow diagrams in MS SharePoint.
• Actively Involved in Discussing with Upper management regarding change in requirements and creating weekly Report.
• Worked closely withbusinesspartners, SMEsandproduct ownersto understand the process.
• Performed Data analysis and conducted back end testing by writing SQL Queries.
• Performed data analysis followed with the creation of the Data Mapping Documents, data flow description document and attribute description document for the development team’s simplicity.
• Involved with the data modelling team to develop the conceptual and logical data model
• Extensively involved in documenting the validation, enrichment and transformation requirements by facilitating several working sessions with the teams associated in the initiative.
• Walked the development and ETL teams through the Functional Requirements specifications as well as the various transformations and enrichment logics from business perspectives.
• Conducted Acceptance review with Product owners for the developed functionality.
• Participated in creating user manual and training users on the application software.
• Performed risk analysis of various features and managed risk registry for the project to avoid scope creep.
• Involved in creatingtest plans, test strategy and executing test casesfor rating used for premium calculation and Quality Center.
• Participated in creatingUATtest strategy, planning andUATtesting
• Responsible in managing and maintaining the defect tracking process.
• Analyzed user requirements, attendedchange requestmeeting to document changes and implemented procedures to test changes.
• Involved in the weekly status meeting to discuss theupcoming releasesand changes in the hardware requirements and other major issues.

Tools: & Technologies: Rally, HTML, Toad, Oracle, MS Office (Word, Excel, Access, Visio), Agile Scrum, Quality Center and Share Point, Erwin

Confidential, NJ

Business System Analyst

Responsibilities:

• Collaborated with project manager to define projectscope,risksand determined appropriate methodologies to apply based onScope/Vision documents, and developed project time lines for on time delivery based onSDLCmethodology
• Identified and documented businessneeds and created detailedUse CasesusingUML, and collaborated with production team to identify and map detailed existing processes, identify system gaps and developedfunctional requirements documentation (FRD)that supported overall strategy, goals and objectives.
• Assisted Project Managerin maintaining and monitoring project progress and status using MS Project,providing high level estimates of efforts for analysis, implementation and support of application, estimating delivery schedule and resource allocation.
• Gathered business requirements through user interviews, JAD sessions and analyzed the requirements which included life insurance quoting and claims processing.
• Successfully performed complex analysis and broke down to a simple requirements to be able to capture in the system
• Documented Functional Requirements for business level components, user interface, and system security.
• Developed and evaluated Use Cases, Activity Diagrams, Sequence Diagrams and UML.
• Designed and developed Quality Assurance standard and processes to all levels of project team.
• Reviewed Test plans, Test cases, Test case execution using specification documents and Rational Test Manager.
• Interacted with the SME’s and stakeholders to get a better understanding of client business processes and gather business requirements.
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specification.
• Performed Smoke Testing to ensure that the compiled software components of the Applications follow Project Standards, Performance Criteria and Functional specifications to ensure feasibility of testing effort.
• Conducted highly interactive JAD sessions with project’s stakeholders such as users, QA analysts, and project management team, identifying and resolving issues.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed and then verified via regression testing.
• Examined, analyzed and model Test plan, Use Case Model cases & Test procedures based on RUP methodology.
• Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships

Environment: JAD, UAT, UML, RUP, MS Project, Visual Basic, Visio, Quality Center, XML, MS Office, Rational Rose, Rational Requisite Pro

Confidential, Severna Park, MD

Business Analyst

Responsibilities:

• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Gathered requirements and modeled the data warehouse and the underlying transactional database
• Conducted user interviews and documented business and functional requirements.
• Analyzed the existing claims process and specific business rule logic will be applied in the ACP model. Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Involved in project management using MS Project. Worked with Claims, enrollment, eligibility verification for members and providers, benefits setup, and backend payment cycle in facets.
• Used Scrum Work Pro and Microsoft Office software to perform required job function. Conducted JAD sessions to resolve critical issues
• Designed new Business Intelligence (BI) system using Oracle Discoverer 10g to provide reporting under Oracle Applications.
• Involved in designing the end user web-based interface, which involved OLAP reporting system implemented in Business Objects to provide business intelligence capability to Asset Managers.
• Playing a lead role in identifying and documenting as-isbusinessprocesses and practices.
• Creatinguser case diagramsandprocess diagramsbased onbusinessrequirements
• Suggestedprocess change and re-engineeringas needed based on requirements gathered.
• Analyzed and documentedperformance/security/UserInterface Branding requirements for the application.
• Created and handled sales reports, activity reports, forecasting, referral summaries and other miscellaneous ad hoc reporting. Worked in all the different processes of Claims processing from Claim Online editing/processing/ Adjudication/Payments systems.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Prepared UAT Materials UAT Test Cases to include various steps involved for UAT and to have proper coverage of requirements. Reviewed test scripts and made sure that the Test scripts covered all scenarios of the requirements.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content. Used Rational Clear case for version control
• Designed and developed Project document templates based on SDLC methodology
• Served as conduit for managing system requirements between the business and the software development team. Queried database using SQL for backend testing.
• Used Rational clear quest for defect management

Tools: & Technologies: J2EE, MS Project, MS Office Suite, MS Visio, UML, SQL, FIXML and MS SQL

Confidential, Bloomfield, CT

Business Analyst

Responsibilities:

• PerformedSWOT andGapanalysisfor the new functionality requirements for the pharmacy processing system
• Worked withHIPAA rules and regulationsto draft business rules and claim processes.
• Interacted with the client and the Technical Team for requirement gathering and translation ofBusiness Requirements to Technical specifications.
• Facilitated numerousJAD(Joint Application Development) sessions utilized for the creation of design documents and system specifications for applications.
• Identified and documented the dependencies between the business processes.
• Worked on MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Involved in preparing project plans and identifying major milestones for each stage as per theSDLC model (RUP Methodology).
• Analyzed and optimized the process, prepared Business Requirement Document (BRD) and then converted the business requirements into Functional Requirements Specification and Technical Specification
• Conducted Requirement Validation through requirement reviews and use of prototyping and planned how requirements should be verified by establishing Acceptance tests.
• Developed business requirement specification documents as well as high-level project plan.
• Create and maintainUse Cases,visualmodels,includingactivity diagrams,logical Businessprocess models, andsequence diagramsusingUML.
• DocumentedRequirement Traceability MatrixinRequisite Profortraceability of requirements.
• Scheduled meetings with developers, system analyst's (SA) and testers to identify resource allocation and project completion using MS Project.

Tools: & Technologies: Rational Rose, Visio, MS Office, MS Visio, UML, MS Project, Visual Studio .NET, Oracle, SQL Server 2000

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Gathered a business requirement through user interviews, JAD sessions and analyzed the requirements which include health and business compliance regulations.
• Successfully performed complex analysis and broke down to a simple requirements to be able to capture in the system
• Rational unified process methodology was used as part of project development.
• Documented Functional Requirements for business level components, user interface, and system security.
• Designed Use cases,verbose as part of functional document specification.
• Developed and evaluated Use Cases, Activity Diagrams, Sequence Diagrams and UML.
• Performed risk analysis for each business and health compliance outcomes.
• Coordinated with the Project team on MS Share point to reduce redundancy across two systems.
• Coordinated with radiology system vendors for contracts. (SLA and Business uses for OLA) Annual maintenance contracts and purchase orders for jobs outside of contracts.
• Was part of performance analysis on existing initial and concurrent based review, peer to peer review, and peer to admin review and transferred the requirement to Facets for adjudication process.
• Participated in the analysis, design, testing and implementation of plan items, system enhancements, bug fixes and release coordination.
• Performed GAP Analysis while mapping the functional requirementsand in UAT.
• Performed Analysis on Facets requirements and part of facets development team for Gap identification and full filling the requirements to be captured for claims purposes
• EPICclarity, EPIC radiant, EPIC sun quest were web portals designed for physicians and providers to updated EMR records and store it in web server.

Tools: & Technologies: Rational Rose Enterprise, MS shares point, EPIC, MS Office, MS Visio, RUP, UML, SQL, Oracle

Confidential

Business Analyst

Responsibilities:

• Defined the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions.
• Successfully defined functional business requirements, analyzed client requirements, and generated workflow processes.
• Responsible for coordinating JAD sessions with business users to analyze, gather and define the key performance indicators, document and present the requirements specifications
• Prepared Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification (FRS).
• Analyzed to identify which system would utilize the least development time.
• Assisted in project management activities like planning, development, task allocation, project execution.
• Provided full projectlifecycle flowcharting,analysis and documentation.
• Interacted with business users and performed Gap Analysis of Client requirements.
• Worked extensively with MS- Visio to document requirements, create the AS-IS and TO-BE process flow diagrams.
• Interacted extensively with offshore development team to make sure that the developed system matches the client requirements.
• Involved in creating UI and preparing layout for the system.

Tools: & Technologies: Rational Rose Enterprise, MS shares point, MS Visio, Mercury testing tool, Business objects-data integrator, SQL server SQL server, Oracle, EPIC clarity System, EPIC sun quest.