SUMMARY:

• 18+ Years of Solution Development & Technology Leadership Experience
• Deep Insight Into Business Impact of Optimizing IT Systems, Services & Applications
• Expertise in Program Transformation & PMO Framework Implementation
• MBA with Lean Six Sigma, ITIL, PMP & Scrum Master s
• Adaptive leadership style with the discernment to identify and come alongside those that need ongoing development and support while offering the autonomy for trusted resources to apply their creative ingenuity to solve business challenges. Committed to equipping teams with /tools for growth and advancement.
• Solution Delivery with Value - Based Business-Centric Focus
• Proven history simplifying the complex and cutting through the clutter to drive initiatives that bring business value. Adept at clearly articulating big-picture ideas and translating them into actionable strategies that foster buy-in and directly align with shareholder objectives.

TECHNICAL SKILLS:

Select IT Tools: Microsoft Project, Project Web Server, VersionOne, Visio, SharePoint, HP Service Manager, Java, REST, API s, .NET, SQL Server, Software as a Service (SaaS), WebLogic, Business Intelligence, SAS Enterprise Platform, SAP, ERP/CRM, Cognos, Informatica, DB2, Oracle, Sybase, WordPress

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Manager & Project Manager

Responsibilities:

• Transformed performance of Informatica development team that could not deliver projects on time/budget.
• Shepherded development team in transition from Waterfall to Agile Scrum, remedying long delivery cycle times and improving overall product quality and user experience.
• Completed 2 major projects in expedited 4-month span, meeting tight budget requirements.
• Enabled exponential user base growth of SAS Enterprise BI solution through deployment and upgrade of key applications, including SAS Stat, Enterprise Miner, LSF Scheduler, APM, and AMO.
• Defined corporate standard for Business Intelligence projects through collaboration with Service Department in planning and execution of BI Dashboard Project.
• Consolidated Logistics & Transportation: Merged 2 distinct transportation companies with 5 legal entities into cohesive business by creating and executing a multi-year project plan to deploy unified technology systems and processes. Oversaw sourcing, selection, and integration of transportation management system with finance, accounting, billing, and reporting platform. Led digitization of paper-based document solution.

Confidential

Information Technology Director

Responsibilities:

• Strategic Program Management: Led a series of high-profile initiatives impacting technology performance.
• Directed enterprise-wide upgrade of more than 8K workstations on time and within $8.5M capital budget.
• Spearheaded delivery of key project 5 months ahead of schedule and within $1.3M budget to deploy laptops, Citrix remote services, and mobile WAN to 500 remote sales representatives.
• Improved accounting of $20M in IT assets by deploying physical asset management system and mapping detailed asset acquisition, implementation, and disposition processes.
• Earned approval of executive team to overhaul campus-wide printer presence, reducing footprint by 50% during equipment refresh while improving quality and support services.
• Continuous Process Improvement: Drove automation/streamlining of hundreds of manual processes and functions, including core NOC monitoring and alerts.
• Optimized core metrics (KPIs/SLAs) to improve IT operations support services, increasing first-call resolution (FCR) from 72% to 92% while eliminating half of calls escalated to Tier II technicians.

Application Development Manager

Responsibilities:

• Team Building & Leadership: Recruited, assembled, and coached application development team, growing it quickly to 15 top-notch resources capable of meeting a wide array of business needs.
• Application Portfolio Transformation: Managed a portfolio of mission-critical business applications, Loan Servicing call center systems, and financial data exchange solutions.
• Took on challenge of managing core applications that grew from 26 to 50+ in just 2 years.
• Developed strategies to standardize and enhance highly fragmented collection of home-grown, vendor, and commercial off-the-shelf (COTS) solutions into unified application stack.

IT PMO Manager

Responsibilities:

• PMO Launch: Selected to strategic team that developed and established formal Project Management Office (PMO).
• Defined PMO processes/governance structure for project reviews, change control, and external project oversight.
• Business Opportunity Expansion: Spearheaded turnaround of PHH strategic initiative to expand into new lines of business.
• Led 40-person technical team in successful solution design and delivery of $2.1M project.
• Transformed entrenched attitudes to reverse course, achieving success after legacy of failure by other teams.

Confidential

Application Development Manager | IT PMO Manager

Responsibilities:

• Led 18 project managers and business analysts in application development programs.
• Standardized development/PM methodologies as well as executive communications and reporting template.
• Authored proposal detailing IT infrastructure solution for annual Joint Exercise costing $2M.
• Recognized by Leadership Command for solution innovation, and led deployment for just $400K.