SUMMARY:

• 8 years of experience as a Business Analyst with diverse experience in Pharma, Telecommunication and IT Industries.
• Extensive experience in creating artifacts like Business Requirements Documents (BRD), Functional Specification Document (FSD), Software Requirement Specifications (SRS) and creating Requirements Traceability Matrix (RTM).
• Extensive experience in Business Process Modeling using Visual modeling tools such as MS Visio, Axure.
• Professional experience of all the phases and methodologies of Software Development Life Cycle (SDLC) including Waterfall, V - model and Agile Methodologies.
• Skilled in working with teams in Agile environment, solid knowledge on Scrum concepts like Scrum Team, Product Backlog, Sprint Planning, User Stories, Daily Standup Meeting, Retrospective calls etc.
• Experience in conducting Joint Application Development (JAD) session with Stakeholders, SME's, Business Users and Tech Lead to obtain domain level information of project.
• Extensive experience in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Flow Diagrams and Collaboration\Communication Diagrams for better understanding of the functionality.
• Expertise creating databases and executing queries using SQL and knowledge of web services related concepts - XML and HTML.
• Expertise in coping up with Change Request (CR) and thoroughly analyzing the impact on the existing requirement.
• Proficient with GAP Analysis and Risk Analysis.
• Strong Experience in developing test plans, building Test Conditions and Test Cases, creating test data, analyzing bugs, and interacting with development team members to fix errors.
• Strong testing experience in Functional Testing, Smoke Testing, Regression Testing, Progression Testing and User Acceptance Testing (UAT) and Root Cause Analysis.
• High-level proficiency with QC and QTP toolsets; and strong knowledge of STLC, Entry-Exit criteria, Bug life cycle and Agile Methodology
• Excellent communication, problem-solving, critical thinking, conflict resolution, facilitation, and documentation skills along with good process management skills to gather requirements.
• Proven track record in producing high quality work under tight schedules and in multi-tasking to meet business goals.
• Excellent communication skills, time management and team management experience for handing multiple teams and delivering the output.
• Experienced of working with Project Manager and playing his role whenever so is needed.
• Flexible and Proactive in learning new technologies, taking new roles and challenges contributing high reliable resource to the organization.

TECHNICAL SKILLS:

Tools: Used: HP Quality Center ( HP QC ), JIRA AGILE, AIT (Accenture Intelligent Tool)

SDLC Models Used: V-model, Waterfall model and Agile methodology

Business Modeling Tools: MS Office, MS Visio, Axure

MSSuite: MS Office (Word, Excel, PowerPoint), MS Outlook

Operation Research Techniques: Impact analysis, Risk analysis and GAP analysis

Programming Language: SQL, XML, HTML, C#, Data structure

Systems: All Windows

Testing Methodologies: Black Box Testing and Grey Box Testing

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• This is an Implementation cum Roll out Project for takeover company (Onpharma) with global business process template.
• Involved in analysis of Sales and Distribution as per local business process and designed custom solutions to fulfill the requirements.
• Conducted extensive brainstorming sessions with business users to gather their requirements.
• Worked with the business stakeholders to rationalize and prioritize the business requirements.
• Gathering requirements from end users and consultants (Client) to understand the business process and develop new Applications & reports.
• Understanding the legacy system and working on the interoperability with Valeant ERP system.
• Prepared detailed Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) to capture the essential functionalities for the proposed system.
• Developed Use Cases, flow diagram, sequence diagram, communication diagram and Use state change diagram using UML diagrams in MS Visio.
• Reviewed test plan, test scenarios inventory and test cases to ensure that they meet the requirements.
• Assisted testers in developing a variety of possible test scenarios and cases to ensure that the system being built is resilient.
• Utilized strong SQL scripting skills to check the database and keep a track on development of application.
• Using sound knowledge on XML, used to check data flow between the systems.
• Interacted with PM on several occasions for prioritizing work.
• Monitored defects in the system using tools JIRA AGILE to ensure that the quality of the system meets the industry standards and business user’s requirements.
• Coordinated and Monitored User Acceptance Testing (UAT) with the business user and interfaced with the development and test team with regards to defect status and fixes on a regular basis.
• Coordinating resolution to migration issues with technical team.
• Coordinated walkthroughs and meetings with development team to discuss agent commission related issues.
• Responsible for onsite - offshore co-ordination and work allotment among the team members.

Environment: Java, J2EE, MS SQL, XML, ERP (JD Edwards), Salesforce, Visio, MS Office, Jira Agile

Confidential

Sr. Business Analyst

Responsibilities:

• Conducted Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME's.
• Gathered Business Requirements, created Functional Requirements Document (FRD) and analyzed data/ workflows, defined the scope, progressed from Problem Statement to well-documented designs.
• Extensively used MS SharePoint to store and communicate documentations with various stakeholders Used MS Word & Visio to document data flow of the AS IS process and TO BE process.
• Used MS Outlook / WebEx to schedule and coordinate meetings with all process
• Used agile methodology to develop the product.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, UML and Business Process Modeling for the project using Visio.
• Documented requirements associated change requests with requirements and connected requirements with Use cases in Requisite Pro and created different traceability views.
• Used MS Visio to document data flow of the AS IS process and TO BE process.
• Worked as an Interface between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• Experience in the documentation of system and business requirements and specifications, design and development of use and test-case scenario.
• Performed GAP analysis to identify the gap between the optimized allocation and integration of the inputs, and the current level of allocation.
• Performed Data Analysis and Data validation by writing basic SQL queries on the database.
• Involved in creating the Data Mapping Documents and worked with business to write transformation rules.
• Assisted quality assurance team in testing different releases and in designing test plans and test cases.
• Performed User Acceptance Testing (UAT) and System Integration Testing (SIT).
• Documented Meeting Minutes of various meetings and Brainstorming Sessions.

Environment: Java, J2EE, Oracle, SQL, UML, MS Visio, MS Office, Jira Agile

Confidential

Senior Business Analyst

Responsibilities:

• Meeting with the client to finalize the project scope.
• Aided the PM for developing project plans as well as managed changes to the project scope.
• Acted as the primary Intermediary between the business user and technical SME’s to identify the business needs, Business Rules, Business Processes & Interface Specifications for the improvement of the account management system upgrade and then documented them in Vision and Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs).
• Conducted user interviews, gathered and analyzed requirements with daily calls with Business user.
• Conducted grooming sessions with Business user and cross-functional teams to make requirements and development clear.
• Identified internal and external system requirements, design and configuration set-up; accordingly produced User Documentation and lead sessions.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Assisted and guided software architects and developers during the design and development phase.
• Assisted Testing teams to build test plans and involved in Progression testing and Regression testing. Approved test cases for requirement verification and to check the functionality of the application
• Lead User Acceptance Testing (UAT).
• Extracted XML’s from database to verify Data flow within the cross-functional teams.
• Used SQL quires to check the data in Database.
• Acted as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Assisted the PM in performing Risk Assessment, Management and Mitigation.

Environment: Quality Center, XML, SQL, iOS App, Axure

Confidential

Business Analyst

Responsibilities:

• Identified the key areas of data gathering and created data maps.
• Worked with Scrum Master. Implemented the Agile methodology of software development to developed User Stories and Dashboard for the system.
• Facilitated in Daily Stand-Up meetings to gather team’s progress on the project.
• Facilitated in Release Planning (backlog grooming), Sprint Review Meeting and Sprint Retrospective Meeting.
• Facilitated JAD sessions for the requirement analysis.
• Performed GAP Analysis to discover new functionality requirements, prioritized them on the basis of actual business needs.
• Conducted meetings with business users and SMEs to identify and gather various Functional and Non-Functional requirements
• Created BRD, use cases and Unified Modeling Diagrams (UML) like Activity Diagrams, Sequence Diagram, State Diagram, and Communication Diagram, Process flow diagrams to facilitate requirements gathering process and ensuring documentation compliance process.
• Used Jira Agile to create User stories and Sprints.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Managed change requests with thorough impact and cost analysis while prioritizing and mitigating changes.
• Documented and represented requirements via Requirements Traceability Matrix (RTM).
• Assisted in design review meetings to make sure all the requirements are covered in the development project scope.
• Worked with the project manager to organize project activities and to communicate with other business center managers and stakeholders of the project.
• Extensive documentation in MS Office Suite during various phases of the SDLC with version control and approval.
• Involved in User Acceptance Testing (UAT) for successful implementation of requirements and generation of reports. Used HP QC for defect tracking, facilitating and monitoring the process.

Environment: Siebel, Quality Center, Jira Agile, XML, SQL, C#

Confidential

Business Analyst/Quality Analyst

Responsibilities:

• Conducted interviews and brainstorming sessions with the key stake holders during the process of requirement gathering.
• Performed feasibility studies to check the compatibility of new system with various interfaces.
• Documented BRD and FRD using MS Word and stored project artifacts using MS SharePoint.
• Analyzed business needs and played a key role in planning and implementing web based database for storing important pharmaceutical data and user files of the organization.
• Planned and documented procedures for data processing and prepared data flow diagrams for the new web based database.
• Designed and developed Use cases and activity diagrams using MS Visio to analyze and translate business requirements into system specifications.
• Used Waterfall Methodology.
• Documented test cases, test scripts and user manuals for the new application.
• Performed all phases of end-to-end testing which includes Functionality testing, GUI testing, negative testing, Integration testing, system testing, confidence testing and User Acceptance testing of the Application. Excel in Black box testing.
• Performed Regression testing after bugs have been fixed to validate product fixes conducted cross browser testing on the application.
• Identified several bugs, Logged and tracked the defects using Quality Center and interacted with the developers to resolve the defects.
• Created Traceability between Requirements and Test Cases using Quality Center.
• Performed extensive manual testing before automating a test.

Environment: .NET, JAVA, C#, Quality Center, HTML, XML, SharePoint