SUMMARY:

• 6+ years of diverse experience as BusinessAnalyst in Information Technology field with the ability to work independently and manage business expectations with a delivery focused approach to work.
• 4+ Experience as a Scrum Master.
• 4+ Years of experience with Sales force Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Experienced in working Scaled Agile framework.
• Highly proficient in working with Stakeholders, System Analysts and Senior Management to gather requirements analyze them and subsequently use design tools to model the requirements.
• Knowledge of ERP system.
• Conducted feasibility analysis by interacting with Development and QA team to understand software limitations.
• Highly efficient in communicating the business directives, goals and needs to the technical team and serving as clients interface managing user expectations and client satisfaction with creative thinking, problem solving and strong analytical skills.
• Thorough knowledge of Business Analysis and Iterative Software Development Life Cycle (SDLC) using Rational Unified Process (RUP), Waterfall and Agile methodologies. Proficient in applying RUP in all the four phases during software development, Inception, Elaboration, Construction and Transition.
• Extensive experience in design, development, implementation, customization and production support of ERP systems for manufacturing organizations.
• Demonstrated expertise in client/server systems, UML methodologies for business analysis, object oriented design, database analysis and application development
• Extensively used Microsoft Share Point for content and document management.
• Extensive experience with documenting Business Requirements document (BRD), Use Case Specifications and Functional Specifications, Systems Design Specification (SDS), Systems Requirements Specification (SRS), Workflows and Unified Modeling Language (UML) diagrams (use case, activity, sequence, data flow diagrams, process flow diagrams) and testing
• Extensive experience in transforming business requirements into functional specifications; focused on workflow analysis and design, business process reengineering, user interface design and process flow modeling.
• Experienced in R&D and manufacturing processes
• Experienced in interfacing and communicating with various Cross Functional Teams through analysis, design, development and testing phases of the project.
• Experience working with Enterprise Content Management (ECM) software content management.
• Experience working in iterative and Agile project environments
• Over 4 years of experience in writing Use Cases and User Stories
• Proficient in conducting Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with end - users, development and QA team for project meetings, walkthroughs and customer interviews
• Knowledge and Exposure about IOS and Android development.
• Proficient in MS Office.
• Exposure to SAAS.
• Worked in Linux, UNIX, Windows 7, 8, Server 2003 and Windows NT.
• Developed test plans, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Strong Analytical and Problem solving skills, excellent planning and multi-tasking abilities, with proven experience in utilizing people and process knowledge to help enterprises make critical decisions.
• Ability to work with the team of independently.
• Proficient in streamlining Business processes by recognizing and avoiding Bottlenecks, thereby reducing cycle time and improving system efficiency, employee productivity of the system.
• Highly motivated and able to set effective priorities to achieve immediate and long term goals to meet project deadlines.
• Extensive experience and knowledge of OOAD guideline for requirements gathering.
• Strong advocate for teamwork, performance excellence, interpersonal capabilities.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 98/NT/2000/2003/XP/2007/Vista/2010

Microsoft Office Suite: MS Visio, Microsoft Office- Project, Excel, Outlook, PowerPoint, Word, SharePoint.

Programming Languages: XML, HTML, C, C++, Java

ERP: SAP CRM/SD/MM/PP

Data Bases: MS Access, Oracle,DB2, Siebel, MS SQL, Teradata

Reporting tools: Business Objects, Crystal Reports

Testing Tools: Quality Center, Win Runner, QTP, MS Visual Studio

Processes/Technologies: Solution Delivery Framework, Rational Unified Process, Waterfall, Agile, RAD, Clear Case, Use Case, UML

Tools:: Rational Rose, Rational Clear care, Requisite Pro

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Scrum Master/Project Coordinator

Responsibilities:

• Participated in architectural design of project.
• Designing Data Access Layer.
• Expertise inMS Office Suite, MS Project for Project Plan, MS Visio, Rational Rose,Rational Requisite Pro,Rally, andHP Quality Center.
• Successfully coded Framework Layer, Data Access Layer, Business Logic Layer, Validation Layer and Presentation Layer.
• Meeting with the financial users and getting their requirements about the current business.
• Working knowledge on SAAS.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Worked on Data Mapping.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Mapped the data accordingly to the requirements.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects, defined lookup, master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects
• Provide routine production support through ERP business solutions.
• Enhanced project planning by conducting interviews, feasibility studies to identify and eliminate high risk areas of the application.
• Created physical design of the database.
• Nurture relationships with project sponsors as well as business and IT executives.
• Worked on MS Project 2013.
• Used MS Project 2013 for costing of the project.
• Used MS Project 2013 for scheduling and planning.
• Craft and disseminate a clear vision by linking projects to the company’s objectives and results
• Draft and distribute project objectives and tasks to the solutions team.
• Implemented Agile Software methodology.
• Maintained Daily Stand Up meetings.
• Written the user stories and managed it accordingly to the ranking and requirements.
• Working with SharePoint for team operations and comparison for future migration from Lotus/Domino to SharePoint
• Knowledge of Contact Center Operations.
• Good Communication Skills.
• Maintained the daily stand ups for update of a sprint.
• Used matrix analysis to prepare reports.
• Developed User stories accordingly to the business requirements.
• Created Use Case scenarios and work flow diagrams after requirements gathering.
• Developed business cases.
• Participated in daily meetings, documented minutes tracked and updated action items.
• Responsible for project scheduling, updating tasks, budget, itineraries, status reports, project library and calendars.
• Utilized SharePoint and SharePoint Designer to create and manage team site, templates and workflows.
• Customized work flow and PowerPoint slides; documenting step by step processes enhancingoperations.
• Ensured resource billing transactions and discrepancies were reconciled.
• Generated reports from external vendors and internal departments via daily data feeds.
• Designed ad hoc reports using SQL queries defining customer database searches for Programs and Campaigns which impacted roll outs to dealers and customers.
• As a data and business Analyst discussed and finalized business rules for data merging with business personnel and provided ongoing status reports. Use MS PROJECT to monitor and track tasks and resources. Use charts using VISIO and other means as part of the specification.
• Worked on Use Cases.
• Researched and designed the use case accordingly to the business requirements.
• Maintaining the standup meeting daily for sprint update.
• Update the User Stories accordingly to the business requirements.
• Worked on Manual and Automation testing.
• Maintained the defects record and make as a new bug for another sprint.
• Worked closely with the Project Manager and helped him in estimating project tasks.
• Worked on the data loads using SQL Server Integration Services (SSIS).
• Written stored procedures Triggers and jobs in SQLServer2005.
• Involved in preparing detailed risk assessment plan.
• Used MS Project to maintain the project schedule and track its status.
• Created Custom User Controls and Grid View control.
• Created an Email component with rich text formatting.
• Worked on configuration and web deployments into SIT, UAT and Production.
• Worked on Black-Box and White-Box testing.
• Implemented Unit Testing using VSTS.

Environment: Agile, SQLServer2000, IIS6.0, MS Project 2013. Share point, agile methodology, Rally, Unit testing, Windows 2003 Server, Quality Center, Visio, GAP and SAP.

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Implemented a structured system development methodology with emphasis on SDLC that dramatically improved productivity and reduced errors
• Worked extensively with the team involved in Home Affordable Modified Process, Mortgage Default and Credit Default Swap.
• Coordinated in operational step-by-step workflows of components in the system using UML activity diagram.
• Worked on MS Project 2013 to maintain the whole process.
• Utilized SharePoint and SharePoint Designer to create and manage team site, templates and workflows.
• Very successful in the integration of SAP ERP within a business and in the integration of the SAP modules with each other.
• Worked on MS Project to make planning and scheduling.
• Implemented AGILE software methodology.
• Supporting the Project Manager and make sure about all the risk and assessments in this project.
• Made User Manual for new tools.
• Made test scripts on QTP and executing them.
• Design of an ERP solution for version management.
• Experienced in creating documentation for development projects, including technical specs for SharePoint development team.
• Used MS Project for managing the project.
• Worked closely with Project Managers in project tracking, configuration management leading to “versioning” and risk management and setting up Traceability Matrices and Dashboards.
• Good Communication and writing skills.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and OOD using UML.
• Coordinated JAD sessions to understand the user requirements and also their system’s implementation
• Submitted detailed Reports to Managers, Team and SME’s using Reporting Tools
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements
• Performed testing using automation testing tools, documented User Manuals and held walkthroughs for educating business community in use of content management software for publishing website content.
• Performed Risk analysis of the requirements to identify the key business risks areas for the project and prioritized the application development and testing.
• Partner with application support teams to create test cases / plan out build scenarios and move applications
• Involved in analysis of Requirement Specifications and planning by formulating Test Strategies and Test Cases in Test Director 8.0 for the Functional, Integration, Security and smoke testing.

Environment: - Windows, Oracle, Microsoft Office suite, JIRA, Rally, Microsoft Visio, MS Visual Studio, Rational Unified Process (RUP), IBM - ECM, UML and SAP.

Confidential

Business Analyst/Team Lead

Responsibilities:

• Created Use Case scenarios and work flow diagrams after requirements gathering.
• Brainstormed on new functionality for current systems.
• Assisted the project manager in creating detailed project plans, scheduling and tracking project timelines.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Implemented List views by giving access to only certain public groups.
• Worked on role hierarchy & sharing rules to configure visibility.
• Worked on workflow rules & approval processes.
• Customized the Messages & Alerts on the Home page.
• Created new Reports & Dashboards.
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Involved in business process reviews.
• Complete root causes analyses of persistent errors, evaluate their risks and impact, and assess possible alternatives.
• Deep understanding of information architecture, taxonomy, content types and their respective applicability to sites, site collections and SharePoint solutions.
• Prior experience with risk analysis, auditing and error checking.
• Knowledge of finance industry including risk management, compliance, accounting workflows and processes.
• Documented and ranked user stories.
• Prioritized requirements and made sure project stays on the critical path.
• Followed Agile Methodologies with a two week iteration process.
• Participated in daily stand up meetings and weekly meetings to discuss project and team status updates.(Daily SCRUM and JAD)
• Assisted project manager in analyzing risks and assessing their impact on the project.
• Gathered User and Business level Requirements from SMEs from various departments like accounting, Finance and Information Systems and designed the business requirement collection approach based on the project scope using Agile.
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams) in Rational Rose.
• Managed all the requirements in Visual Studio, making requirements available to all team members.
• Enhanced project planning by conducting interviews, feasibility studies to identify and eliminate high risk areas of the application.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Prepared User Manuals and participated in demonstrations and conducted UAT for end user acceptance

Environment: MS Office, SharePoint, JIRA, Scrum (Agile) implementation, Visual Studio ALM, SharePoint, Rally Software, Oracle, SQL and Micro Strategy.

Confidential

Business Analyst/Project Manager

Responsibilities:

• Participated in requirement and solution meetings and Detailed Design meetings to come up with the scenarios.Create master test plan, test procedures, test scripts for the web applications.
• Brainstormed on new functionality for current systems.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and OOD using UML.
• Exposure and experienced in manufacturing processes.
• Documented workflow according to RUP specifications and adhering to UML standards.
• Prioritized requirements and made sure project stays on the critical path.
• Assisted project manager in analyzing risks and assessing their impact on the project.
• Interacted with the SME’s and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams) in Rational Rose.
• Managed all the requirements in Rational RequisitePro, making requirements available to all team members.
• Demonstrated knowledge of SharePoint 2013 components; master pages; experience with SharePoint Designer and Visual Studio.
• Conducted qualitative analysis of existing SharePoint or other intranet implementations and provide thoughtful, strategic improvement recommendations.
• Performed Ad hoc testing between the testing cycles and before the deployment to double check the functionality and to suggest enhancements
• Test all work request (WR) that includes defects tracked outside of the release or project in test and production environment.Extensive usage of SQL to fetch the records and check the database updating.

Environment: MS Office XP, Visio, Win Runner, Java, Servlets, Java Script, HTML, XML, C, Oracle 8i, SQL Server 2000, Win NT, QTP, Load Runner

Confidential

Business Analyst/Salesforce Administrator

Responsibilities:

• Responsible for supporting .Net Technologies.
• Responsible for making SRS reports.
• Responsible for Prepare, read, write and understand program specification
• Responsible for updating the OS of handhelds.
• Responsible for making MSP script for handhelds.
• Responsible for making project plan.
• Exposure to SAP HR and ABAP.
• Knowledge about SAP ECC.
• Responsible for making Wireframes documents.
• Analyzed the business needs of clients and stakeholders to help identify business problems and propose solutions.
• Responsible for gathering the requirements by using Elicitation Techniques.
• Worked as Technical Analyst to understand the requirements and explain it to the developer’s team.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Followed the ways to optimize the queries of database.
• Organize the status meetings and send the Status Report (Daily, Weekly etc.) to the Client.
• Understand the business requirements and made Business Requirement Documents, Functional Requirement Documents on Waterfall methodology.
• Knowledge of Project Management Tools.
• Responsible for making UML diagrams (ERD, Flow Chart, and Activity Diagram) on Microsoft Visio.
• Responsible for making DFD diagrams and Presentation to Stake Holders.
• Performing UAT testing with Senior Test Members.
• Implementing agile methodology.
• Scheduled weekly calls with clients and based on prepared Meeting Minutes.
• Involved in Daily Scrum Meetings and Sprint Planning.
• Responsible for working on Win-forms with C#
• Responsible for taking the requirement from the client and implementing it in the project.
• Made Technical Reports, User Manual, Supporting Documents and ERDS by using MS SQL 2008.
• Deal with the Database Team, maintaining the database time to time.
• Lead the project as a developer
• Used data grid view to view and modify manipulate data.
• Used Ado.net objects such as Data Reader, Data Set and Data Adapter.
• Involved in drawing process flow diagrams and work flow diagrams in all phases of the SDLC.
• Assisted Project Teams in preparing Software Requirement Specifications (SRS), User Interface Design, designing of Application Architecture & Database Modeling.
• Evaluating the Design Quality (Physical design checks, Normalization, Standards, Security)
• Interacting with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Used SDLC Development Cycle with the .Net Frame Work 2.0.

Environment: MS Office Suite, MS Visio, Windows, Linux, Ubuntu, SQL Developer,.NET 2.0 and 4.0, SAP ECC, ASP.NET, SQL Scripts, Visual Studio 2008 and 2012, MSSQL 2005 and 2008

Confidential

Business Analyst

Responsibilities:

• Gathered business and technical requirements for the project
• Analyzed the requirements and created the requirements document
• Conducted Requirement Gap analysis by comparing the current and future system functionalities and understanding the rules and rates for the particular state in consideration.
• Interaction with Subject Matter Experts to get clarifications on the product
• Created functional specifications from the Business Requirements Document.
• Co-ordinate between the various project teams (Data Acquisition, Data, ERP team and Reporting teams) for a smooth data flow process.
• Presented an agile methodology and implemented it accordingly to the business requirements and targets.
• Involved in transmitting the code across different environments like development, testing and production.
• Provided clear and concise documentation regarding requirements management plans, functional requirements, supplemental requirements, test plans and test cases.
• Created and Executed User Acceptance Test scripts & Test plans.
• Involved in providing the support for the Application.