SUMMARY:

• Over 10 years of experience in Business/ Business Systems, Process Analysis and Process Re - engineering,creating Business and functional requirements (BRDs and FRDs), process flows, and Use Case/ Stories’documentation in Auto-insurance, Un-Employment Benefits, Supply Chain Management, and Banking, usingIT Business Analytics, Modeling, and SDLC.
• Advise the business SMEs (Subject Matter Experts) on the most appropriate User Experience, keeping inmind the of the required functionalities for the full Project life cycle.
• Mentor and coach junior team members, to achieve project milestones in a timely and efficient manner.
• Experienced in BPM (Business Process Modeling), using BPMN (Business Process Modeling Notation), and
• UML (Unified Modeling Language) to design Use Cases/ Process Flows and Activity diagrams. Created FRS(Functional Requirement Specifications) thru whole SDLC (System Development Life Cycle) by requirementsgathering, analysis, Design, testing/ maintenance using RUP (Rational Unified Process), UML, and MS Visio.
• Work closely with the Business Units for Marketing,, CMS (Content Management System), online media, and operational teams, to define requirements, processes, data needs, and wire frames (for mockups).
• Advise the Program, Project, and Business Sponsor Teams on the impact of Change requests on existingfunctionalities, business processes to effectively manage the resistance to new ideas, technologies, wherebyexercising effective and efficient Change control.
• Proficient in coordinating with cross-functional Teams at enterprise level for developing strategic and tacticalplans to achieve organizational goals.
• Defect/ issues resolutions, during Systems Testing, White/ Black Box Testing, IST (Systems IntegrationTesting), (Functional/ RT (Regression Testing), and UAT (User Acceptance Testing)) during Release Phase.
• Advise the Project / Program Managers in analysis of the Project staying on-track for its critical activities,tasks, and budget constraints.
• Collaborate with the DB Team for Data Warehousing, Data Mining, Data Integration, and RDBMS (Relational
• Database Management System). Conducted SQL Queries in Oracle. And extensively collaborate with the QAteams for Test planning, test executions, and UAT, to ensure that the Use Cases and Business/ functionalrequirements are met by the solution.Review project documentation, including High Level Requirements Document (HLRD), High Level SystemDesign Documents (HLSD), to ensure quality, completeness, and alignment with Organizational Objectivesand standards.
• Analysed technical issues for Business SMEs/ management/ development teams to identify and evaluatetechnical solutions options including; collaborating with project teams to resolve technical hurdles, solutionproof-of-concept (POC), and evaluating Commercially Off-the-shelf third party products. Perform GAP Analysis and work with Stakeholders and end Users to create procedures, meeting SLAs (Service Level Agreements).
• Facilitate JAD (Joint Application Development) and JRD (Joint Requirements Development) sessions, with
• Project Sponsors and Development team.
• Knowledgeable of Six Sigma Business Process Models (DMAIC, DMADV).
• Outstanding Analytical, Leadership, Interpersonal, and communication skills.
• Ability to Adapt and learn New Tools, Techniques and Approaches.

TECHNICAL SKILLS:

Productivity Software: MS Project, MS Office including, Visio, Word, Excel, Access, Power Point, InternetExplorer, Outlook, Front Page

Operating Systems: Windows 95/98/NT/XP/Vista, UNIX

Web Technologies: Java, JSP, Servlet, J2EE, EJB, Struts, MVC, Hibernate, Springs, Distributed ComputingJSF, Web Sphere, RMI, CORBA

Utilities: Quality Center, Rational Clear Quest

Processes/ Technologies: Rational Unified Process (RUP), Uses Cases

PROFESSIONAL EXPERIENCE:

Sr.Business Analyst

Confidential

Responsibilities:

• Gather and manage Business requirements through the complete SDLC, using iterative project methodology.
• Capitalize on opportunities to maximize the benefits/ project outcomes by highlighting unexpressedrequirements.
• Document the as-is processes/ systems.
• Document the agreed upon requirements as Business requirements and functional requirements for the tobesystem.
• Analyzing the internal and external processes, dependencies, SOPs, interfaces, and, mapping them tospecific business needs, objectives and desired functionalities.
• Creating detailed and clear Documentation of desired enhancements to ensure accurate mapping andintegration with different dependent systems, both internal and external, to Business processes to achieve maximum efficiency to allow maximum automation and great user experience for both, external, as well as internal users.
• Accurately document the As-is business processes to facilitate analysis, comparison, and mapping withdesired to-be solutions, duly capturing the Gaps, by creating the to-be Process flow diagrams, data-flows andUse Cases.
• Analyze and document the existing systems’ architecture to facilitate an accurate assessment ofdependencies between different applications, databases, and impacted functionalities.
• Manage project documentation/ versioning using MS Sharepoint.
• Manage client Change requests in light of newly desired functionalities.

Environment: Java, JavaScript, MS Office, Oracle DB, SQL Server, HP Quality Center, External and Internal WebservicesMS Visio, MS Sharepoint

Sr. Business Analyst

Confidential

Responsibilities:

• Participate in daily meetings, to gather and document requirements from Technical and non-Technical SMEsfor REA/ RES Assessment (Re-Employment Eligibility Assessment/ Re-employment Services) for claimants exhausting Regular UI benefits, or EUC Tiers.
• Creating Use case flow diagrams using MS Visio, and sample correspondence as part of FRD.
• Support the UAT team in conducting various tests for internal and external facing web applications.
• Conducting impact analysis of related systems, and DB2 objects like, Claim, Claimant, Benefit Year,dependent etc. by coordinating with the technical team.
• Create and maintain the mapping of correspondence field, data, and paragraph values to DSD repository foreasy traceability and to support the dev team.
• Analyze and document the impact of different project functionalities with the BI team for Business Team'sreporting needs.
• Update the impacted Design documents for consumption by the dev team.
• Analyze and consult about the impact of changes on overlapping areas, like appeals, adjudications, paymentsprocessing, overpayments, and weekly s.

Environment: MS Office Suite, Java, Visio, DB2, Mainframe, Webservices, XML, Crystal Reports, Squirrel

Sr. Business Analyst

Confidential

Responsibilities:

• Involved in ecommerce Testing, Hybris Testing, Mobile Testing and User Acceptance Testing.Tracking and reporting bugs in JIRA.
• Releasing the User Stories/Bugs into UAT after performing Functional testing, Acceptance Testing, Ad-hoc testing, Browser Compatibility testing, GUI Testing, Regression testing and Smoke testing.
• Interview various stake holders and get their ideas as to how they envision their future web-presence.
• Ensure that this opportunity is used to maximize the benefit, and that all new Business requirements andfunctional requirements for both the portals are incorporated into the new system.
• Analyzing the internal and external processes, practices, interfaces, and SOPs, mapping those to the specificbusiness goals, needs and functionalities desired.
• Documenting the new enhancements toensure theirproper line-of-sight and integration with various internaland external processes to ensure maximum level of efficiency and automation for a smooth experience for both, external, as well as internal users.
• Compare, analyze and map the As-is business processes, to highlight and define the Gaps, and then createthe new Process flow diagrams, which would result into the desired data-flows and Use Cases.
• Document the As-is systems architecture to better understand the impact of the merger between the twosites.
• Reverse Engineer the existing Java Code to evaluate GAPS and recommend solutions in light of the newrequirements so that the solution supports the new SOA initiative

Environment: SiteCore, ASP.Net Storefront, MS Office, Clustered Data Bases, External and Internal, Hybris, Jira

Sr. Business Systems Analyst

Confidential

Responsibilities:

• Assist the Program/ Project Manager in defining, documenting, and implementing success milestones for theProject's critical path, and target-dates for the complete SDLC.
• Collaborate with the QA and UAT teams for SIT/ UAT, and RT with QA Team (during STLC (Software TestingLife Cycle), Solutions Architect, and the Developers to prioritize activities revolving around the Data Model
• Analyze and map the As-is business processes, compare them to the To-be state, thereby defining the Gap,and then create the new Process flow diagrams, which would result into the desired data-flow.
• In light of communications with the Product Owners/ Business SMEs, identify, documentand communicatewith the Project teams the functional and data requirements, and User Storiesas per theScrum framework.
• Gather requirements for, and create an enterprise-wide data mapping document, to facilitate the identificationand fixation of any mismatches in the desired data being sent to the target applications. Coordinate between teams to clarify GAPs, and find resolutions conflicting issues by investigating and highlighting the discrepancies.
• Coordinate with the dev team for sprint planning, and include/ exclude requirements from each sprint back log as per the priorities set by the Product Owner. Participate in daily scrum meetings and resolve any impediments in the of the desired dev targets.
• Identify, and coordinate with the stake-holders to verify that the mapping document depicted the desiredrequirements/ functionalities.
• Coordinate with the SMES to conduct requirement gathering sessions to gather/ review Process Flows,
• Requirement Timelines, and Component- Delivery Milestones, with emphasis on the ones that impact the Data
• Model. Update the sprint backlogs accordingly.
• Actively helped the UAT Business lead in conducting smooth and successful UAT. The process involved inwriting Use Cases (when needed) for the functionalities under test, in collaboration with the Business SMEs.
• Used these Use Cases documents to create UAT Test scenarios, UAT Test Scripts, and monitor the results.
• Assisted the UAT Business Lead in detailed coordination for identification of, and coordination with, the PMO/Project Managers, UAT resources, QA, DBA, and the development teams.
• Ensuring that the Business and IT teams are kept up-to-date/ informed about scope changes, as and whenapproved, analyzing the business impact on the initiative.
• Help identify, define, and implement user-roles and create user stories during the transition from waterfallto agile methodologies.
• Reverse Engineer the existing Java Code to evaluate GAPS and recommend solutions in light of the newrequirements so that the solution supports the new SOA initiativeInvolved in ecommerce Testing, Hybris Testing, Mobile Testing and User Acceptance Testing.
• Tracking and reporting bugs in JIRA. Releasing the User Stories/Bugs into UAT after performing Functional testing, Acceptance Testing, Ad-hoc testing, Browser Compatibility testing, GUI Testing, Regression testing and Smoke testing.

Environment: JIRA, Quality Center, MS Project, MS Office, Java, SQL, Oracle 11i, Hybris

Business Systems Analyst

Confidential

Responsibilities:

• Coordinate with Program/ Project Managers and their teams, keeping the business and IT team up-to-date/informed about scope changes, as and when approved, analyzing the business impact on the initiative
• Study the as-is processes for the ordermanagement, Learning Management Systems, and leverage theresultant information accurate application integrations for a seamless transition to the To-be processes.
• Conduct JAD sessions to gather/ review Process Flows, Requirement Timelines, and Component- DeliveryMilestones, with emphasis on the ones that impact the Data Model
• Draft high level conceptual, and logical data models, conduct walkthroughs, and seek/ secure sign offs frombusiness and IT teams
• Collaborate with UI development team the development of User Interfaces, and secure sign offs fromthe business team in light of the validated Business/ System Use Cases achieving the most intuitive User experience
• Create and maintain the physical Data Model, in corporate changes, analyze dependencies and impacts ofsuch changes
• Create, manage and execute Data Governance document to ensure that changes impacting the data Modelare accurately and smoothly documented and then implemented to carry out Data Governance in line with business/ IT needs and requirements
• Create/ modify Use cases for the assigned projects (Order Management/ Price quoting/ exception, LearningManagement System).Conduct analysis for change-requests, walkthrus, advise the concerned Project Managers, BSAs andtechnical teams on the impacts of the changes
• Facilitate virtual meetings utilizing GotoMeeting, and Intercall to validate requirements with the Developers,SMEs, and QA Team during the entire project

Environment: Quality Center, MS Project, Visio, SQL, Oracle 12g, Siebel, .Net Technologies, SFDC, Compass.

Business Analyst

Confidential

Responsibilities:

• Drafting/ development of BRD, SRS and CRs as per business need.
• Conduct JAD sessions to gather/ review domain models, process flows, requirement timelines, andcomponent delivery milestones. Coordinate target-dates for SIT/ UAT, and RT with QA Team during STLC(Software Testing Life Cycle), Systems Architect, and the developers.
• Draft work flow diagrams, Use Cases, Data Flow and Cross-Functional Diagrams to represent Business andSystem requirements.
• Used Agile (SCRUM) methodology and manage project components through inception, elaboration,construction and transition phases of SDLC for lending team, while managing the estimations and USERSTORIES in each Product backlog thru the decided iterations and SPRINTS.
• Facilitate virtual project meetings utilizing Saba Centra Sessions and MS Net Meeting to validate requirements with the concerned SMEs and IT Team during the entire project.
• Coordinate with business partners to review the status of the project thru IST, UAT Functional, UATRegression, Soft Code Freeze, Hard Code Freeze, and Implementation phase.
• Carry out SQL queries to analyze the data in collaboration with DB team during data mapping, warehousing,normalization, and meta-data analysis for Loan Origination Process, integrating it with Service Oriented
• Architecture traceability matrix from the main business requirements.
• Assist the PM in organizing meetings with Developers, QAs to discuss business requirements, test planningsessions, resource allocation, project sizing, business approvals and release dates
• Scheduled Defect Resolution Topic Call after daily IST, UAT Release calls.
• Collaborated with the off-shore IST Test Team in India and in-house UAT Team utilizing Quality Center tomanage requirements

Environment: Clear Quest, Flex, Quality Center, Microsoft Project, Visio, SQL, Oracle 11g, .Net TechnologiesWCF, WPF, SharePoint

Business Analyst

Confidential

Responsibilities:

• Facilitated joint requirements planning sessions the business unit to gather requirements and conductrequirements sign-offs.
• Followed Agile methodology where the requirements in shape of User Stories were prioritized thru analysisf Project-critical milestones, and then developed as per the agreed iterations and SPRINT backlogs, in collaboration with Cross-functional teams.
• Held meetings with the Program Management, developers, SMEs, and testers for the entire project to ensurethorough understanding/ implementation of critical success factors.
• Involved with Tech. Team to design and deploy Web Services/ Service Oriented Architecture forcommunication between application servers to save cost, and maintain reusability of the code components
• Extracted data thru SQL queries and created extractsto XLS format to determine plan code exposures, agef majority and business rules
• Collaborate with DB team in data mapping, field mapping, data integration, data warehousing, and metadataanalysis
• Collaborate with the QA team in the development of Test Cases for UAT, SIT, and system testing for creatingthe Test Plan and evaluate Acceptance Criteria thru consultations with SMEs.
• Create a traceability matrix from business requirements of a 3rd party vendor.
• Collaborate with the Business/ Development/ QA team during Bug tracking/ fixing.

Environment: MS Office, MS Project, Visio

Business Systems Analyst

Confidential

Responsibilities:

• Assist the BA team in presentations to top management on e-commerce business solutions for inclusion inverall business plan
• Carried out queries from customer data base using SQL, data mapping, field mapping, data integration andsorted extracts as per insurance application status, age, gender, time services, demographics, lead aggregator sources, agent IDs, and call-center division to help design an effective, efficient and theme oriented online quoting engine.
• Understand and articulate business requirements thru user interviews, JAD Sessions and convert theminto Technical Specifications. Conducted joint requirements planning sessions as a facilitator to gather requirements from the business area.
• Create Use Cases for requirements documentation and deployment.
• Analyze and integrate processing with database systems for Underwriting, Actuary, Insurance Agents andCustomer Service deploying Web Services and Service Oriented Architecture
• Work with Fiserv and testing tools to detect defects in the application.
• Consult with consultants/project managers to streamline the lead aggregation and lead delegation processto boost firms' conversion rate
• Facilitate JAD Sessions with the system architects, developers, database developers, QA team thru SDLCfor defects' resolution
• Coordinate with the Release Manager in defining scope/planning releases.
• Analyze Business Requirements and create Use Cases, high and low level Activity/ Sequence/ State ChartDiagrams
• Collaborate with the User Experience / UI Development team to in designing applications for effective andefficient production of front end data-intake interfaces (User Interfaces), Customer Profiling, Lead GeneratioReports, Conversion Rate Reports, for Executive Committee, and Board Meetings, to forecast quarterly analysis.Participate in meetings with Developers, PMs and QAs to discuss BRs, test planning, resource utilization,and defect tracking
• Work closely with the UI team to model the screens, as per BRD's usability requirements
• Coordinate model office cycle runs in different test regions before implementing them into the live production
• Develop user manuals, presentations and manuals as per project specifications and timelines.

Environment: Quality Center, UML, MS Project, J2EE, EJB, JSP, Servlets, HTML, SQL, Dreamweaver, Data warehousing, Mainframe System, Cobol.

Business Analyst

Confidential

Responsibilities:

• Meet with Business group to determine user requirements and goals.
• Contribute to the recommendations on integrating sophisticated e-commerce sales model to launch webdistribution channels, strengthen corporate image and product positioning.
• Create Need Analysis Documents from the requirements gathered through JAD and individual elicitationsessions
• Apply Porters 5 forces, SWOT analysis, TOWS Matrix, BCG Industry Attractiveness Matrix to assess risksand opportunity associated with the product life cycle
• Conduct Value Chain analysis to speculate on Critical Success Factors (CSF).
• Analyze business requirements into high level and low level UseCases, Activity Diagrams/ StatechartDiagrams using Rational Rose following UML methodology.
• Involve in analyzing the key data for the data warehouse design as per the information gathered from SMEsto generate key reports as per the new, re-engineereduser interface.
• Collaborate with Data Analyst to create Data structure and Data model diagrams.
• Create applications' wire frames for creation of intuitive and easy-to-use applications.
• Participate in Conference Room Pilot (CRP) sessions, to identify software gapworkarounds, refineconfiguration of the software in light of organizational policy requirements to achieve the vision of improved business processes.
• Provide the Program/ Project management with the proof-of-concept, with a complete analysis on keyperformance indexmetrics, reports and schedules. Participate in the design walkthroughs' meetings using MSProject.
• Coordinate with development team to track and resolve system defects in Clear Quest.
• Conduct review/ sessions for users with the new system and obtain deliverable sign-offs.
• Review and in corporate enhancements to current functional testing scripts.
• Create traceability matrix in light of BRD.
• Assist the PM in management of project plans/ schedules/ issues/ conflict resolution
• Attend meetings to discuss the status of project and draft future strategies.
• Set up definitions and processes for test phases, including SIT, UAT.
• Train the end users group and document the functional instruction/ user guidelines for the application.

Environment: MS Project, MS Office, Test Director, UML, Use Cases, MS Visio, SQL, Power Point, J2EETomcat, SQL Server, JSP, Servlets, Dream Weaver, Load Runner.

Business System Analyst

Confidential

Responsibilities:

• Involved in the initial phase to help prepare the SOW and participate in negotiations with external as wellinternal service providers
• Assisted in preparing FRD, and BRD explaining all aspects of CLM reporting project.
• Gather requirements/ information needed for business processes during inception phase, documented anddelivered functional specification documents, and assisted in architecture analysis and design using UML
• Participated in defining strategy, using Closed Loop marketing data as well as synchronization data to helpand provide users with drill down capabilities
• Prepare gap analysis ensuring the business maintains SOX compliance
• Facilitated meetings with different business-units WHC (Women HealthCare), Therapeutics, and Hematology,to identify requirements/ various adhoc reporting requirements, and provided input in translating them intoBRDs
• Serve in the BA team to introduce CLM Reports to other business units to gather their input for it
• Create strategy and design diagrams, explaining the high level Business Specifications for the process ofpreparing/integrating CLM data into EDW
• Performed data analysis, suggest data fixes, using reverse engineering
• Train and familiarize users with different reports
• Assist the DB team thorough documentation describing CLM Data Mart reports
• Provide input in defining exception handling strategy and validation rules
• Follow and implement SDLC methodology for all aspects of the Project

Environment: Java, MS Office Suite, Excel, Power Point, RUP, Quality Center, UML, .Net, MS Visio.