SUMMARY:

• Creative problem solver who thrives on identifying and implementing innovative solutions.
• Customer focusedprojectand programmanagerconsistently achieving client objectives.
• Collaborative leader known for building strong relationships throughout the organization, influencing without authority and motivating cross - functional teams.
• PMO andProjectleader - Key role in launchingProjectManagement Office, standards and tools.
• Designed and developed portfolio strategy, document templates, resource optimization and control plan.
• Manages adaption of PMO processes through mentoring, organize workshops.
• Validated, re-negotiated contract terms with vendors, contractors and IT partners to align with the organizations strategic directions
• Helped define governance aroundSOX(Sarbanes Oxley)complianceaudit and testing.
• Established repeatable and standard processes.
• Led the IT team to document work for internal and external auditors review.
• ComprehensiveProjectManagement Life Cycle Experience - Deliver requirements analysis, scope definition, estimating, risk definition,projectplan, projectschedule, cost and resource planning and management, metrics reporting, and milestone attainment. Ensure on-time completion while remaining within budget.
• ProcessDevelopment and Optimization - Implement new and streamline existing processes. Ensure adherence to enterprise standards. Expert in PMI andProjectManagement Office PMO BestPractices.
• Business and Financial Analysis - Provide forecast analysis, budget analysis, executive reporting, dashboards, variance tracking, remediation plans, and capital appropriation requests.
• RegulatoryCompliance - Ensure regulatory, Sarbanes Oxley (SOX Control Audits), for SEC and FDA compliance
• Program andProjectManagement - Manage teams delivering implementations, upgrades, services, and administrative and PMO Portfolio Management programs.
• Other Core Competencies - Risk Identification, Mitigation Management & Compliance, GRC Tool Selection and Implementation, Business Process Improvements & Best Practices

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager - Scrum Master

Responsibilities:

• Scrum Master for Engineering Department, developing the proprietary TAMP software and hardware ($1.7BB AUM)
• Coached and mentored Scrum Team in implementing best practices for Agile, SDLC, Continuous Delivery and TDD.
• Managed key vendor relationships and contractual components on behalf of the company
• Worked directly with the Compliance Officer to ensure the wealth management software platform adhered to Sarbanes Oxley 2002 SEC rules and regulations
• Guided team in balancing business requests with complex requirements to address potential FINRA or SEC compliance.
• Managed enterprise wide business critical projects: (for over 5,000 external/internal users)
• RingCentral.com to replace Phone.com
• Desk.com to replace Cerberus
• DocuSign to replace Sertifi ( corporate, brokers, clients)
• Other proprietary business critical initiatives, architectural infrastructure design for scaling projects, data analytics
• Technologies include: Microsoft Office Tools (Project, Visio, Excel, PowerPoint, Word, Sharepoint), Atlassian JIRA, Confluence, Amazon Web Services, Unfuddle, SalesForce, Webex, Join.me, Desk.com, RingCentral, Cerberus, Phone.com

Confidential

Senior Project Manager

Responsibilities:

• Initiated and led Infrastructure Projects (applications and systems integration development) with waterfall and Agile hybrid methods (nation-wide end-users for mobile devices, laptops, desktops via cloud servers)
• Coordinated project goals with Directors, PMO, technical leads, developers, system administrators, enterprise architects, network engineers, Operations and Support Services personnel, Senior Executive Team, business partners and third party vendors
• Projects included review of infrastructure architectural design (current state), with proposed (future state) with architects and key stakeholders for buy-in/sigh-off.
• Key tasks with dependencies on the migrations included data center migrations and closures, and migration from physical servers to VMware and HyperVware; included historical data migration from active to archived servers, upgrading OS on new servers, ensuring ETL set up/testing and compatibility with transfer of data from legacy servers, and conducting pre and post migration performance and bug tracking issues, then decommissioning legacy services as needed.
• Utilized both Scrum Project Management and Waterfall Software Development Life Cycle project management methodologies while ensuring IT project priorities align with the corporate vision approved by the Senior Leadership Team, that objectives and key deliverables stay within compliance with governing agencies such as the State Boards of Pharmacy, State Departments of Health, Medicare, Medicaid, ICD-10, SOX
• Supported IT best practices to support Security and Governance, Risk andCompliancestandards, and managed solutions to address information security risks.
• Created all appropriate project management artifacts and relevant documents in Share Point for tracking and audit purposes.
• Technologies include: Microsoft Office Tools (Visio, Excel, PowerPoint, Word, Sharepoint), RightFax, Business Change Request (Risk Assessment), TIMS, IVR, VOIP, Apatcha SQL Server, ETL, Oracle DB, Windows 10

Confidential

Senior Project Manager

Responsibilities:

• Successfully managed multiple Clarity Upgrade projects, Oracle Finance enhancements and releases simultaneously
• Directed full cycle implementations for Kronos Enterprise Time Keeping System for Retail boutiques
• Integrated Kronos ETK with PeopleSoft HRMS and Lawson Financial ERP, software (over 5,000 end-users nation-wide)
• Managed FTE and contract Agile Project Teams (on/off shore) 40+ computer professionals
• Coached and mentored Agile team members for collaboration,, orchestrating UAT scripts/sessions
• Presented to Executive Committees/Senior Management on projects’ status, forecasting, earned value and cost-benefit analysis
• Created and managed change control process and risk management procedures, metrics, reporting analytics
• Built project schedules including agile iterative life cycles, standard waterfall SDLC project tasks, and hybrid schedules
• Project Management Methodologies used: Agile Project Management and Waterfall Project Management tools
• Technologies include: IBM Lotus Notes, SalesForce, Kronos, Microsoft Office Tools (Visio, Excel, PowerPoint, Word, Sharepoint), Business Change Request (Risk Assessment) and Business Change Inventory tracking for system integration with Technical Operations Systems Division

Confidential

Senior Project Manager

Responsibilities:

• Managed cross organization cloud-based (SaaS) SEC Compliant social media broker software tool
• Performed detailed project due diligence, identifying stakeholders across the country, conducting interviews and building project artifacts; Developed cross-functional project plan for social media platform, RFP, vendor selection, pilot implementation and phased rollout
• Managing regular project meetings with project team members remotely across the United States, helping to refine RFP requirements; Coached Product Managers and Business Analysts build UAT scripts, scenarios, success metrics for business partners
• Conducted stakeholder meetings, prepared and disseminated team communication
• Provide team guidance in developing operational workflows, maximizing social media tool and adhering to FINRA requirements.
• Project Management Methodologies use: Agile Project Management and Waterfall Project Management tools
• Technologies include: IBM Lotus Notes, Wealth Management Broker Social Media Tool (SaaS), Microsoft Office Tools (Visio, Excel, PowerPoint, Word, Sharepoint), Business Change Request (Risk Assessment) and Business Change Inventory tracking for system integration with Technical Operations Systems Division

Confidential

Scrum Master - Senior Project Manager

Responsibilities:

• Project Summary: $4.3 MM front facing e-commerce project providing merchant managers flexibility in customer facing web presentation (over 10,000 application end-users nation-wide and international)
• Scrum Master: held daily standup meetings for 90+ resources, (FTE, on and off shore located across the U.S., Brazil, India and China).
• Facilitated process with architects to design infrastructure for project; team to create user stories, product back logs, story points, daily burn-up,/down charts, tracking team velocity
• High visibility front end and back end cross organizational impact project, required continuous integration of sprint deliverables in existing code base to validate end to end system integrity
• Project coding directly affects critical database systems used throughout the organization, third party merchants and vendors, and online retail customers world-wide, maximizes ETL data flow/validation, leverages existing back-end technology and front end applications, UI and customer facing web site
• Highly complex cross impact project which has been projected to yield over $10MM added retail revenue for holiday 2014
• Technologies include: MS Project/Visio/Power Point, MS Office tools 2012, Windows 7, Fuze, SQL Server 2010, Java, HTML, Saturn, Astra, Stella, ETL, SDP, NavApp, Oracle DB, Lotus Notes, Clarity PPM, Budget, Issue & Time Tracking Resource Management, Thoughtworks.com - Mingle; Atlassian, JIRA, Confluence

Confidential

Senior Project Manager, Scrum Coach

Responsibilities:

• Website Digital Design Project and Production System Management and Audit directly reporting to APCO/Executive Officer
• Worked directly with the Senior Compliance Officer, President, ITO, and key senior team members to ensure Complianceand Policy Management of internal IT controls.
• Supported team members’ audits and reporting of IT controls assessments, and remediation ofcompliancegaps.
• Managed website and Production System teams in full SDLC for website rebuild and integration of online permitting system, managed architectural design to verify data flow and efficiency of ETL
• Wrote executed Website Redesign and Rebuild RFP; Coordinated and conducted bidder’s conference for prospective bidders
• Established/managed coordination of vendor evaluation panel which consisted of key Division Directors, DAPCO and external partner;
• Directed requirements gathering meetings with stakeholders, produced resulting inventory tracking sheets
• Developed project plans, requirements/user stories, including application prototype and wireframe tasks and dependencies
• Conducted comprehensive Production System audit for the APCO, researching existing artifacts and interviewing key stakeholders
• Coached ITO and team on scrum/agile process, burn-up/down charts, velocity tracking, testing and user validation
• Interviewed numerous technical resources for Developers, QA Developers for the Production Team
• Facilitated contractor’s contract terms, task orders, requirements, for agency and recruiting firms
• Project Methodologies used: Waterfall, Agile, Scrum
• Technologies include: Microsoft Share Point, MS Project Web Server, Java, HTML, SharePoint Team Foundation Server and Issue Tracking System, Oracle DB, ESB, ETL Processes, SQL Server 2006, Windows 7, Microsoft Office, Site core Content Management System.

Confidential

Senior Project Manager

Responsibilities:

• Microsoft Project Deployment Planner and Expert
• Provided leadership, scheduling expertise and direction to Project Managers and Project Control Analysts
• Validated project PM schedules ensures alignment with current processes, procedures, and guidelines.
• Performed schedule and resource analysis, responds to ad-hoc data requests and creates reports and/or information presentations.
• Supported project compliance with Sarbanes-Oxley (SOX) requirements, audit coordination, process improvement
• Processed and delegated requests for changes to schedule templates, reports, OLAP cubes, SharePoint lists, libraries, workspaces
• Created and conducted for MS Project 2007 and MS Project Server 2007 that includes creating and maintaining project schedules, resource loading, resource planning and forecasting, variance analysis, critical path analysis, earned value, issue tracking, risk management.
• Audited and enhanced QA processes and procedures within Area of responsibility to guarantee accuracy of software deliverables
• Project Methodology used: Waterfall
• Technologies include: Microsoft Share Point, MS Project Web Server, Java, HTML, BMC Remedy Issue Tracking System v.7 Time Tracker, Oracle DB, SQL Server 2005, Windows 7, Microsoft Office, Primavera P6 Enterprise Project Portfolio Management Software.

Confidential

Scrum Master - Senior Project Manager

Responsibilities:

• Managed and implemented 30 platform specific software projects for company’s largest client, focus on billing and print business
• Ensured high quality deliverables, on time, within budget from requirement definition through testing and deployment
• Performed project planning and sizing activities, identified resource requirements, and built team
• Coordinated process of validating technical architecture and specifications based on input from client and team
• Coached Product Managers and Business Analysts on building UAT scripts, scenarios, success metrics for business partners
• Managed project execution by multiple resources in different locations, including offshore development
• Created project management processes that improved project management and documentation efficiency, accuracy and reliability
• Project Methodologies used: Agile, Scrum and Waterfall
• Technologies include: Microsoft Share Point, MS Project Web Server, Java, HTML, CSS, ASP.NET, FogBugz and FootPrints Issue Tracking System, Time Tracker, Oracle DB, ESB/SOAP Architecture, ETL Data Warehouse Processes, SQL Server 2005, Windows 7, Microsoft Office

Confidential

Senior Project Manager

Responsibilities:

• Managed multiple database performance and software implementations to expand global web B2C e-commerce site
• Managing over 50 reporting projects that provide business critical metrics for senior management Created program level risk management templates, comprehensive traceability matrix, and automated PM document template tool, adopted by PMO.
• Projects included:
• Implementation of Quick Look on website (result: 18% increase customer use and 11% conversion rate since release)
• Moving legacy server Vanity image processor to new server
• Database performance improvement project, and third party logistics software improvement project which provides for significant improved web site functionality and ease of use for consumer
• 40 Reporting projects to build and improve corporate-wide reports to build, manage and grow business
• Project Methodologies used: Agile and Waterfall
• Technologies include: e-commerce, customer facing self-service web interface for shopping, Omniture CRR, Bazaar voice, Java, Javascript, HTML, ETL, BMC Remedy ITSM/Bug Tracking System v.7, CA Clarity PPM, Budget, Time and Issue Tracking v.12, Rally Software Partner - Planview, Oracle DB, SQL Server 2005, Windows 2007, Microsoft Office

Confidential

Program Manager - Senior Project Manager

Responsibilities:

• Directed enterprise-wide program changing corporate name from CSAA to NCNU while undergoing major changes in corporate infrastructure Budget: $2.7 MM
• Waterfall Project Management Methodology
• Technologies include: e-commerce, customer facing self-service web interface, .Net 2.0, PeopleSoft 9.0 HRMS and Financials, AS 400,Policy Net, SalesX, Net Positive, Auto Legacy (ADES), Homeowners Legacy (HDES), Member Point Auto, Insurance Architecture, ETL Data Warehouse Processes, Exstream Application, ProSight PMS, Oracle DB, SQL server 2005, Primavera Portfolio Management Software Windows 2007, Microsoft Office, MS Project 2007, MS Project Server 2007, BMC Remedy ITSM.

Confidential

Senior Project Manager

Responsibilities:

• Project managed implementation of web-based enterprise medical software systems for non-profit healthcare organization
• Implemented following software: e-clinical works: an electronic health records system for front office, billing, and reporting
• Dentrix: a system for dental diagnostic records and billing
• Waterfall Project Management Methodology
• Technologies include: MS Project 2007, MS Office, Next Gen, e-Clinicalworks, Dentrix, Cisco Real VPN, Misys, MY SQL, SQL Server, Windows OS 2003, ETL, VOIP Budget: $1.2 MM

Confidential

Project Manager

Responsibilities:

• PeopleSoft Technical Programming & Experience, People tools, People Code
• PeopleSoft Financial Functional & Experience: 8.4+ GL, AR, AP
• Directed teams of analysts and programmers in the design, configuration and testing of ERP systems implementations
• Competency Area Leader - Directed team in developing comprehensive/scalable Software Development Life Cycle tools/templates database
• Built and executed technical and functional PeopleSoft software implementations, upgrades and testing plans,
• Worked with Finance Departments to build customized financial reports using Crystal & Hyperion Reporting tools
• Researched and prepared technical support documentation, policies and procedures for ERP systems implementations
• Wrote and managed project scope, plans and schedules using MS Project and NIKU project management software
• Waterfall Project Management Methodology
• Technologies used: PeopleSoft Financial ERP, Crystal & Hyperion Reporting, IBM Rational Robot, Test Director
• Operating Systems and Platforms: Windows 98, 2000, 2007, NT, XP, Vista, Oracle, SQL Server, UNIX, NVision.