SUMMARY:

• Demonstrated background in Enterprise Agile methods, Project Planning/ Scheduling, Project/ Program Management, Product Management, Change Management, Vendor/ Client Relationship Development and Software Developmentaccompanied with proactive coordination, multitasking, software architecture and problem solving skills
• Dedicated and results driven IT professional with executive background, certified Project Management Professional (PM) and Certified Scrum Master (CSM) with 20+ years in IT industry to include 15+ years in project management, program integration and operational management of organizations, engagements and programs. Passionate about empowering teams, groups and organizations to delivery quickly, doing it right the first time, while continuously improving. Effective and accountable in high profile roles and known to overcome complex project/ program/ organizational challenges within the Telecommunications OSS/BSS (Billing/ Mediation/ Rating/ EBPP, CRM, CMS, Customer Care/ Call Center, In - store, Point of Sale (POS)/ Retail), Finance, insurance, E-commerce (B2C, B2B/E/G) and BioMedical industries. Demonstrate s managing 130+ reports in 3 countries with values exceeding $18M in annual revenues across multiple programs achieving 1000% YoY growth. Expertly develop scalable solutions that dramatically improve efficiency, productivity and profitability, with a demonstrated ability to map and define scope, specifications, timelines, resources and budget requirements from point of planning through production, in both traditional and virtual business environments. Further possess strong project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure. Proven ability to lead, supervise, coach, design, plan, implement and identify strategic processes, organizational designs and tools to increase productivity and optimize profitability. Track record of bringing management, sponsors, managers, vendors and technical teams together harmoniously driving success. Therefore, poised to leverage and experience towards continuing a successful career with an organization seeking an articulate team player; committed to supporting overall objectives.
• Top performer with cumulative 20+ years delivering IT management expertise through effective Agile client engagement, Agile program management/ software development, coaching, talent / acquisition, IT consulting, data management—working closely with management (Enterprise Business Architecture, CXO, VP, Director, Group Managers, Enterprise PMO), Product Owners, clients, vendors, sponsors, stakeholders & other employees
• Agile Methods: Experienced and well versed in Agile, Enterprise SCRUM, Lean, KanBan/ ScrumBan, Extreme Programming, Scaled Agile Framework (SAFe), Rapid Application Development (RAD). Implemented Agile and XP methods from ground up and integrated Agile with modified-waterfall internal & external groups/ organizations.
• Project / Program/ Portfolio Management: Strong project management skills with ability to identify critical success factors and deliver required outcomes. Managed program/ portfolio budgets of over $15M+ YoY. Excellent proven cross-cultural inter-personal and leadership skills. Proven skills in Financial and Managerial Accounting, costing and budgeting enable running day-to-day projects’ finances, effectively and efficiently. Collaborative Management.
• Process Development & Management: Skilled at analyzing processes, business process flows, swim lanes, value stream mapping, Root Cause Analysis, project plans, resources utilization, budget, cost & performance management, KPI development, reporting, continuous improvement; develop, answer & present proposals (RFP/Q/B).
• Software Engineering: Possess deep knowledge of the full lifecycle of software development process (SDLC). Specialized expertise in establishing operational specifications, formulating/ analyzing technical requirements, Voice of the customer (VOC), Product Backlog development, Global Delivery Frameworks, Distributed Delivery Models, Large virtual team’s effectiveness, Change Management, Innovation Games, Management by Walking (MBW).
• Functional & Technical Domains: Strong understanding of Accounting, Costing, Finance, M&A&D and Life Insurance (10+ years), Telecommunications/ Wireless OSS/BSS (6+ years), and Biotechnology / Bioinformatics / Medical informatics, Pharmaceutical Research, Epidemiology, Pharmacy, Laboratory, Dentistry, Hospital & HealthCare Systems, (4+ years). Also worked with Space Research and Defense Systems. Strong understanding of n-tier enterprise systems architectures, SOA, CRM, POS, Mobile Solutions, e-commerce products, Data Warehouse / Business Intelligence, Information Retrieval / Big Data / Artificial Intelligence, Rich UI, Voice & IVR (VoiceXML), Virtual Reality, ERP, SaaS/Cloud and System Migrations, Networking & Information Security. Skilled at analyzing problems, developing creative solutions and methodologies.
• Project/ Program/ PMO Implementation
• Systems Development Methodologies & Best Practices
• Client Relationship Development
• Strategic Account/ Engagement
• Global Delivery Frameworks
• Agile Methods & Coaching
• Information Security
• Process Analysis & Redesign
• Data/ Solution Architecture
• Risk Management
• Project/Program Management
• Budget, Cost and P&L Management
• Crisis & Conflict Management
• Change Management
• Quality Assurance/ Control
• Team Leadership/ Management

TECHNICAL SKILLS:

Languages: Python 2.3.x Perl C#.Net VB.Net Java/JEE C C++ COBOL T-SQL

Databases/ DBMS: FoxPro Dbase MySQL PostgreSQL SQL Server Oracle Terradata NoSQL

Frontend Tools: Visual Basic 5.0 & 6.0 VB.Net Developer 2000 ASP.Net AJAX PHP

Internet Technologies: D/HTML 4 / 5 Java script Frameworks JQuery, Groovy/Grails JSP Java Servlets XML Perl LDAP Single Sign-on LAN/WAN Web-services (SOAP and REST)

Application Servers: Apache Tomcat BEA Weblogic IIS X IBM WAS

Distributed Computing: XML Web Services SOAP REST UDDI WSDL SOA

Security: Microsoft Security Architecture Open SSL IT security and forensics basics

DOS Windows 3.x: 8, CE / Windows Server 2003 - 8 Unix, Linux IIS Apache

Tools: & Utilities/ Applications: VSS CVS SVN Tortoise IBM WCS-CMC IBM Sterling TIBCO Adobe LiveCycle Adobe CQ5 Visual Studio .NET 2003/2005 SQL Enterprise Manager SQL Server 7-2008 (SSIS, SSAS, SSRS) Cognos BusinessObjects dtSearch Dynamics CRM Cygwin MS Office MS Exchange Server Active Directory PhotoShop MS Publisher Sparx Enterprise Architect X.x / UML Turbine Framework DreamWeaver Fireworks MX FrontPage and Flash MX TASM (8086/8088) TOAD Golden32 Remedy R statistical package SPSS G-Parted Seagate DOS & Windows DBAN Disk Imaging

Software Engineering: Agile/ Extreme Programming (XP) SCRUM SAFe Lean TDD/ATDD CI/ CD KanBan PMI/PMBoK ITIL SDLC UML RUP CMMi

Compliance knowledge: PCI SOX State of Washington OCIO IT standards, policies and guidelines HIPAA, GMP, GLP, CLIA Vendor Shared Assessments (SIG/AUP)

Quality Assurance & Test: Test Director 8.0/ Quality Center/ QTP JUnit NUnit Visual Intercept Selenium

Telecommunications: Enterprise architecture POTS GSM CDMA/TDMA Wi-fi EDGE GPRS ISE Billing Systems (Amdocs Enabler/Ensemble) EBPP Enterprise Product & Offers Catalogs (Amdocs EPC & IBM WCS) Multi-channel Omni-channel Prepaid/ Postpaid/ MNVE/ MVNO revenue models OSS BSS

Native / Hybrid Mobile Applications: iOS, Android JQuery mobile Payment Gateway integration (PayPal/eBay, etc.)

Architecture: TOGAF, eTOM, Zachman Frameworks

Project/ Program/ Portfolio Management & Collaboration: Atlassian Suite (JIRA, FishEye, Crucible, Confluence) VersionOne TFS CA Clarity PPM (Project & Portfolio Management) MS Project Server 2007 MS Project SharePoint TeamSite NetMeeting WebEx MS Visio

PROFESSIONAL EXPERIENCE:

Advisor

Confidential

Responsibilities:

• Provided strategic direction and operational leadership on multiple Agile SCRUM, ScrumBan and KanBan initiatives growing the program YoY from $2M to over $18M in 3 years (Project TVE: ~$30M+). Grew from 3 SCRUM teams to over 14 teams (SCRUM & KanBan) plus other contributors. Total distributed program size of over 125 resources.
• Lead proposals for Distributed-Agile delivery of M&A&D EIT capability solutions (T-Mobile, AT&T, Metro PCS).
• Initiated and supported C & V level executives to develop a Web 3.0 Center of Excellence (CoE), Tiger teams, and Agile driven National Account Team structure leading to better customer experience and efficiencies.
• Actively engaged in the Project & Program Management Office (PMO), Global Delivery Framework (GDF).
• Worked closely with Accounting and Finance/ CFO’s office and clients through internal and third party accounting systems and processes rollouts (Revenue, Cost, Leads & commissions, Payroll, P&L, and Reporting). Progressively elaborated requirements, reengineered business processes, tested and provided feedback. Resulting in improved client experience and over 50% reduction in billing, revenue and payroll cycles. Scope included US, India and Argentina organizations, subsidiaries and acquisitions.
• Developed distributed Agile practice structure for Oracle suite to include Oracle Fusion Middleware, Oracle Identity Management (OIM), Oracle Identity Federation (OIF) and Oracle Business Intelligence Enterprise Edition (OBIEE).
• Contributed to SAP practice expansion in USA and India. Trained on SAP, ABAP and ERP. ABC Consulting a ProKarma company (abcconsulting.com.ar) is one of the largest SAP solutions provider in South America.

Sr. Project Manager

Confidential

Responsibilities:

• Acted as a ScrumMaster & Agile coach leading cross-functional SCRUM teams and Test Driven Development (TDD) for a suite of scientific systems of Merck-MPRI and corresponding modifications to the scientific systems across multiple enterprises: Merck, COVANCE and CryoGene Lab per aggressive and hard M&A&D deadlines, enabling on-schedule closure of Merck’s site and allowing CGL to intake new customers. Systems Development methodologies used in overall initiative include: Agile, Iterative & Waterfall. End-to-end Integrated Test planning & execution to include simulated LIMS runs were an integral part of the effort.
• Nature of externalization assets/ applications ranged from Scientific Project & Portfolio Management, Tracking & Reporting systems; Large secure restricted confidential data transmission, management & disposition; Bio-Specimen Management & Logistics; Scientific supercomputing; Genomic data store and analytics; etc. Architectures include n-tier, loosely-coupled SOA SOAP & REST Services based; logic & business rules heavy; data & network heavy; to highly threaded super computable R, MATLAB & SPSS applications. Proactively identified gaps and successfully drove to resolution a suite of scientific systems to manage pre-clinical & clinical experiment specimen.
• Developed detailed Inter-enterprise Integrated Release Plans & Schedules. Conducted Release Conferences and dry-runs. Successfully managed multiple complex Releases from short to long intervals & ad-hoc.
• Maintained an auditory control to ensure projects met Information Security (software, hardware, and networking), Risk Management, Quality Assurance & Control (QA/QC), GMP, CLIA, GLP and HIPAA regulation requirements.
• Business units externalized include Gene Expression Laboratory (post acquisition, COVANCE Genomic Laboratories - CGL); Rosetta Biosoftware (its various scientific platforms to include Resolver, Syllego and Elucidator; acquired by Microsoft the scientific systems were integrated with Microsoft Amalga - HealthVault suite); The Sage Bionetworks a not-for-profit medical research organization with vision to provide open access to vast highly consistent disease biology data was formed. MPRI’s groups relocated to Boston, MA; Rahway, NJ; and North Wales, PA.
• Actively engaged in Change Management and Business Process Re-engineering to comply with best practices based on Service Level Agreements, Operational Level Agreements, and the Key Performance Indicators necessary to continually monitor and measure performance of scientific experiments and projects.

Sr. Project Manager

Confidential

Responsibilities:

• Worked across the Product Development, Operations, Quality Assurance and Implementation groups, PMO and existing clients to ensure cultural challenges inherent in Agile adoption as well as new product vendor introduction were addressed. Established a continuous improvement cycle.
• Led & established a Sales Engineers & program that resulted in an expanded force of high performing Sales Engineers, increased growth opportunities and work satisfaction among engineering staff.
• Successfully trained/mentored a Project Manager and a Data Architect through a high visibility implementation project while also holding both those roles on multiple concurrent projects.
• Project mix included new implementations, upgrades, maintenance, proof of concept, Telecom Usage Analytics, Reporting, Self-Care & EBPP (Electronic Bill Presentment & Payment) ETL Data Warehouse/ Businss Intelligence (DW/BI) and Big Data n-tier COTS SaaS/Cloud and Enterprise solutions for Tier-1, 2 & 3 Telecoms such as: T-Mobile, SunCom (T-Mobile), Qwest, Level3, Dobson (Cellular-One now AT&T), GCI (Largest telecom of Alaska), nTelos, WCI, Bell Canada, Aliant (Canada), SaskTel (Canada), Telecom New Zealand (New Zealand), TelstraClear (New Zealand), AAPT (Australia), du (Dubai, UAE). Feeding billing systems included Amdocs, Convergys, Keenan, Comverse, etc.

Sr./Lead Business Systems Analyst/ PO & Project Manager/Coordinator

Confidential

Responsibilities:

• Projects: 2Year Contracts - Handset Upgrades/Contract Renewals Phase 1 & 2; 2Year Contracts - Non CAM/iCAM (National Retailers - Online & In-store); Charge for Ground Shipping & Handling - EBITDA Phase 1/2 & 3.
• Conducted IT Impact Assessments and provided SME support for multiple custom and COTS solutions and projects: Streamline, HSO, CAM, iCAM, POS applications: Knowlagent Upgrade to R8; Special Account Web Self Help; EDGE Datasets for EMA; Entity Reorganization; Expand Handset Upgrades Initiative; Account Activation & Service Platform (AASP) - Phase 3 Wal-Mart-Handset Upgrades Enhancement; Unlicensed Mobile Access (UMA)/ TMO @ Home; Customer Callbacks. Extensively investigated: Permanent fix for Rate Plan Tenure reset; Enterprise wide Dealer Code mapping; PCI implementation; SOX audit support; Tax calculations for Handset Upgrades & Exchanges.

Technical Project & Product Manager, Architect, Lead DA/BSA & Sr. SDE

Confidential

Responsibilities:

• Designed and prototyped HIPAA compliant remote Dentists Collaboration System, Aivea Dental Web, and extension for Physicians with taxonomy integration. (Tech: C#, VB, MySQL, SQL Server, Win2K3/CE)
• Supported pre/sales efforts to win multiple outsourcing contracts to include Daverci Solutions for a PDA & multi-interfaced healthcare Pharmacy-prescription management system development. (Tech: C#, VB, SQL Server, Win2K3/CE); and Patent Proposal & Case Management System for Affymetrix
• Outsourced all IT operations of Prospects Northwest, Inc. Implemented enhancement on live site, hotnames.com, a 24/7 proprietary online Leads Management System (LMS). Performed onsite database, web server, exchange server & active directory migration & administration (Tech: PostgreSQL, PHP, MS Exchange, Active directory).
• Lead and managed multiple successful e-commerce portal development projects from initial engagement/pre-sales, RFP/Q, solution architecture and negotiations to release and code productization into SOA based Enterprise level shopping catalogue and cart e-business COTS solutions (on the lines of ATG Commerce) of Aivea eShop (rebranded to Aivea Commerce Server) and Aivea eShip Shipping Manager. Executed custom B2B, B2C/ E implementations. Solutions included integration with client or 3rd party systems, feature and data migration, from starch catalogue development, business processes automation and implementation and change management.
• Performed SalesForce CRM and SAP CRM integrations for various Commerce Server implementations to manage incentive/ commissions/ compensation management; inventory tracking and fulfilment functions.
• Integrated with various payment gateways such as PayPal/eBay and developed a secure Virtual Terminal for VHobbies.com, LLC similar to Authorize.net supporting individual, batch, recurring & phone/CS transactions.
• Clients include: Intel Press, Sharp Microelectronics, Advisicon, Affymetrix, goodhomecookbook.com, Daverci Solutions, Jaccard, The Fruit Company, Collectors Press, Yarn Country, Hydro Farm, hotnames.com, Concierge Extraordinaire, GearBeat.com, VCoins.com, Herbalife, VHobbie.com.

Research Intern & Software Developer

Confidential

Responsibilities:

• Developed a multilingual Data Warehousing & Information Retrieval system with UMLS medical thesaurus integration for Data Mining on Taxonomic medical data and Epidemiology applications. Designed clustered high-availability version integrating into R, MATLAB and SPSS applications.
• Prototyped a HIPAA compliant Voice & DTS Telephony system for Medical surveys to be used by physicians with dementia patients. Technologies: VoiceXML 2.0, Java, Oracle/MySQL.
• Conceptualized, designed and conducted usability studies, talks & interviews to determine requirements and design User Oriented Medical and Biological Information Systems. Rough prototyped Un-conventional UI solutions (hand writing tracking and Voice - VoiceXML 2.0 /SALT 1.0) for Medical & Biological LIMS facing usability problems.
• Independently managed the onsite medical records, archival & departmental information flow.
• Initiated, designed & facilitated development of a simple, cost effective and agile Departmental Medical Records Management System using MS Office, VBA.
• Designed and proposed a HIPAA compliant HP-iPAQ based patient records, pharmacy & prescription management system. Conduct user interviews, JAD sessions, User group sessions, etc. Comparison study with Win CE solutions.
• Optical Characterization Lab: Performed software/hardware system upgrades & enhancements to semiconductors materials research systems such as energy controls optimization with Fourier transform (National Instruments & McPherson).
• In a multi-role environment planned, lead, analysed, developed, tested and deployed custom and extended OTF solutions for internal needs and clients. Managed a team of 5 Developers / testers.
• Developed cost-efficient hardware/software solutions through creative sourcing satisfying client needs & minimal productivity disruptions. Performed multiple business processes automation implementations.

Systems Executive

Confidential

Responsibilities:

• Established business analysis methodology, analysed current processes, suggested changes resulting in improved productivity, organizational & reporting structure. Introduced JAD, user group sessions, interviews, UML & white boarding.
• Participated in large scale LAN setups of over 200 client/server systems at IGNOU world’s largest University, and at All Indian Institute of Medical Science (AIIMS) hospital (A leading public sector medical organization of India).
• Enhanced algorithm implementation for proprietary aviation system (Indian Space Research Organization-ISRO)
• Conducted initial study & prototype implementation of proprietary scheduling systems (Dept. of Defence).

Business Agent & IT Projects Liaison

Confidential

Responsibilities:

• ed Millennium 2000 Achiever for outstanding business development. Presented sales strategies to executives.
• Technical liaison between a technology averse Business Agents body and IT vendors for development and implementation of India’s first Life Insurance Agent’s Plans & Account Management System (client/server).

Audit & Systems Assistant 

Confidential

Responsibilities:

• Conducted statutory & internal audits of Public and Private sector organizations. Findings of irregularities unearthed were reported & tabled in the Parliament of India, and submitted to the President of India and Comptroller General.
• Authored User & Functional Requirements, developed standalone & client-server Accounting & Finance Systems for firms and clients with data file import synchronization. (FoxPro, Dbase, C, DOS, Visual Basic, SQL Server, Windows X)
• Developed and maintained in-house platform independent Information Systems. Recognized as team player. Gained and experience on cutting-edge technologies including WAP, WML & Nokia Toolkit.
• Involved in IT & business strategy, operations, financial management, fund raising, collaboration negotiations & marketing. Managed projects from RFP to closure while coding, testing & administrating systems.
• Conducted international currency analysis, risk hedging, and basket management estimated around US$2550 million.
• Performed analysis of existing and available currency analysis and trading systems & tools suggesting improvements in process, system configurations and modules, increasing efficiency and overall profits.
• Administered and developed software and hardware systems. Developed, maintained and performed upgrades adhering to business and legal requirements.