SUMMARY

• An MBA in Supply Chain/Information Systems with 7 years of diverse progressive experience in Supply Chain, Insurance and Pharmaceutical domains as Business Systems Analyst, with emphasis on Automation, Business Process Design/Re - engineering/Modeling, Change Management, and experience in analyzing and designing end-to-end processes.
• Excellent with Business requirement gathering through Joint Application Development (JAD) sessions with Business User Groups/SMEs.
• Acted as liaison across business units primarily between functional team and technical team for clarifying program objectives and current operating procedures.
• Gathered, analyzed, and documented business requirements to support Gap Analysis in assessing the current situation and coming up with an optimized solution, with respect to supply chain initiatives.
• Strong knowledge in Data mining, Data Warehousing and Business Intelligence in supply chain domain for inventory tracking, forecasting, lead time calculation etc. along the supply chain.
• Contributed in conducting Impact Analysis, SWOT analysis, Cost Benefit Analysis to understand business and application implications to business requirements and change requests.
• Coordinated in Project Management Process, worked in MIS, BPM project environments.
• Proficient in writing Business Requirement Document and Functional Requirement Document for complex business process.
• Good understanding and extensively worked with SDLC, Agile method, RUP methodology.
• Extensively worked with business users to identify information needs, providing a solution to the requirements and initiating process changes.
• Prepare Use Cases documents and utilized MS Visio to create UML diagram including documenting use cases, activity diagram and wireframe diagrams.
• Adept in conducting User Acceptance Testing and verifying performance, reliability and fault tolerance issues. Also familiar with testing tools to design and develop test plans and test scripts.
• Proficient in writing Testing documents and user training manual.
• Highly motivated team player with excellent Interpersonal and Communication skills across partners, project team members and senior management.
• Organizational, Problem Solving, Analytical, and Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Operating System: Windows 7, Vista/XP, Windows 2008

MS-Office 2010: Word, Excel, Power Point and Outlook

Methodologies: SDLC, RUP, Waterfall, Agile, UML

BA tools: MS Visio, Rational Requisite Pro

Business Applications: Underwent Training in SAP with focus on SD module.

Database: MS SQL Server 2005

Content Management: Prototypes (using Visio and PowerPoint)

PROFESSIONAL EXPERIENCE

Confidential, TX

Sr. Business Analyst

Responsibilities:

• Interacted with the users, designers, developers and project manager to get a better understanding of the business processes and gathered requirements and documented it.
• Created metrics and reporting tools for production planning/scheduling processes improving information visibility and enhancing the ability to set, measure and track goals.
• Responsible for integration of processes through the supply chain to share and analyzed valuable information, including demand signals, forecasts, inventory, transportation, potential collaboration, etc. through Excel.
• Gathered, analyzed, and documented business requirements to support the design and development of technology with respect to business intelligence/warehousing and supply chain initiatives.
• Led cross-functional teams towards better quality, reducing costs and meeting delivery targets.
• Worked mainly on Just-In-time model for sourcing and production phases to reduce in-process inventory and associated carrying costs.
• Used Data mining to extract relevant data from their inventory data server into excel using SQL tools and created a dashboard to project valuable information to management and to suggested possible alternative solutions.
• Adopted Agile with emphasis on iterative and incremental development. Documented the artifacts throughout various phases of PLM. Conducted analyses of Business requirements and System specifications.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams, using Visio.
• Documented the existing system and verified it with follow-up meetings.
• Conducted JAD sessions with end-users/clients to gather business requirements and translated the same to the development teams.
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Successfully collaborated with the development, UI and testing teams to make sure that the deliverables met with the requirements provided.

Environment: Windows XP, SQL Server 2005, MS Visio 2008, MS Excel, SCOR, JIT

Confidential, NY

Sr. Business Analyst

Responsibilities:

• Interviewed Business Users (GE employees) to gather Requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and Technical Lead.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology driving projects from requirements to on-time, on-budget delivery.
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype, Use Cases, UML diagrams for overall system.
• Employed SDLC for the purpose of setting up and maintaining development and design standards.
• Employed Data Management techniques to retrieve process and resave the data back to server.
• Identified drivers of business results and recognize appropriate measures, and translate that information to business analyticsrequirements.
• Understood current billing processes through the process of Business Modeling. Explored Sandbox in conjunction with the Agent's workspace.
• Used MS Visio to create Use case diagrams and wireframes from the business requirements and also from the system requirements.
• Implemented Change Management for efficient and prompt handling of all changes in order to minimize the impact of any related incidents upon service.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the key changes, and participated in Stakeholder Management to communicate effectively with them.
• Also worked with Change Management in order to review and rectify the changes caused due to problems or externally imposed requirements.
• Lead the Quality Control team to ensure Industry Best Practices and Process Compliance in the team.
• Used Change Management tools for assessing the impact, cost, benefit and risk of proposed changes.

Environment: MS office suite, Wireframes, MS Visio, Requisite Pro, Agile Methodology, XML, Excel, ETL, UML

Confidential, TX

Sr. Business Analyst

Responsibilities:

• Participated in Brain storming sessions with SME's in order to prepare the initial requirements draft (for Life Insurance business line's Agent's book of business), to be used in JAD session.
• Conducted JAD sessions with Customer Service Representatives, SME's, Selected Agents' Representatives to identify business rules and functional requirements of Agents' book of business.
• Gathered requirements from the Personal line Life Insurance Underwriters also for the Underwriter and Agent Collaboration module.
• Prepared Users Requirements document based on the requirements gathered.
• Performed requirements modeling and development analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, business process models and use-case realizations using RUP tools.
• Expansively created Wireframes for representing the As-Is' and To-Be' systems to ease the differentiability of To Be' for the developing team and for validation from the user group using MS Visio. Thus creating visually aiding artifacts for the development team and in keeping users satisfied about their to be' enhanced system.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Business process models, and creation of technical design (UI screen) using Microsoft Visio.
• Conducted Requirement walkthroughs with Developers and QA team to help them understand the requirements and identify feasibility issues, if any. Assisted Testing lead in creating Test Cases and participated in Manual Testing. Used HP Quality Center to report defects.
• Created Release Notes to support the monthly releases.

Environment: Agile, MS Visio, Enterprise Architect, MS Office, Excel, HP Quality Center.

Confidential, IL

Business Analyst

Responsibilities:

• Supported the Project Manager with creating detailed Project Plan and assisting in developing, scheduling and tracking project timelines
• Acted as liaison across business units primarily between the Project Manager, developers, Administrators and testers and the stakeholders.
• Facilitated JRP Sessions for communicating and managing expectations with the business user and led JAD sessions with a business and technical units for further detailing of requirements, understanding of workflow, as well as assigning priority levels to various requirements.
• Provided Key inputs in working with users in defining project and system requirements.
• Responsible for identifying and maintaining a clear and measurable software development process that is deployable throughout the enterprise using SDLC.
• Used the different artifacts of the RUP methodology to strategize the implementations in different phases of SDLC
• Assisted Project manager in setting realistic expectations and in evaluating the impact changes on the organization.
• Created and documented BRD, FRD and Use Cases
• Worked on the presentations for the workflow diagrams using Visio and Power Point
• Involved in back end testing using SQL Queries on Microsoft SQL Server 2005/2008
• Used HP quality center to keep track of business requirements, managing change control process, business process testing and defect management to ensure quality and timely delivery of the final product.
• Provided overall project management to multiple projects successfully completing them on schedule and within budget.

Environment: MS Visio 2007, SQL Server 2005, MS Office Suite, MS Outlook, Windows XP, UML, MS Excel, RUP, HP Quality Center.

Confidential

Business Analyst - Supply Chain

Responsibilities:

• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings.
• Collaborated with sales and Marketing teams, third-party technology distributors to facilitate communication for successful project launch.
• Conducted business analysis, project assessment and feasibility determination, analyses of data feed requirements for products
• Implemented numerous business optimization projects and reporting tools that improved efficiency, reduced expenses, labor costs, and maximized profit by automating outdated manual processes.
• Led department transition from a functional silo approach to a more cross-functional approach to achieve better decision-making across the firm as a whole.
• Gathered Business requirements and interacted with Project Manager (PM) and Subject Matter Expert (SME) to get better understanding of the business process
• Used Visio for creating use cases, workflows and sequence diagrams according to UML methodology thus defining the Data Process Models.
• Adopted RUP methodology with emphasis on its six best practices for iterative and incremental development. Documented the artifacts throughout various phases. Conducted analyses of Business requirements and System specifications
• Analyzed the data and summarized the data using pivot tables in MS Excel
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Successfully collaborated with the development, UI and testing teams to make sure that the deliverables met with the requirements provided.