SUMMARY:

• An experienced, insightful, performance and results driven IT professional, leading the software development through Delivery/Program/Project management, portfolio oversight, client relationships, and business development for over 18 years. A strategic planner, who drives business outcomes and operational excellence for large, diversified IT services programs in the international and domestic markets with globally distributed teams. Utilize information systems in the development of business through innovative, thought leadership and management processes, consistently delivering key programs and projects by building highly motivated and dedicated teams.
• Led application development, support, maintenance, package implementations for complex programs with annual budget of ~USD 8M - 10M with global teams of 130+ developers.
• Conducted root cause analysis for declining customer satisfaction ratings (CSAT) implemented corrective actions resulted in increasing CSAT by 25% and the net promoter score (NPS) by over 100% followed by account growth.
• Identified areas of redundancies, authored standard operating procedures (SOP) through automation, scripting, created self-service modules, implemented corrective measures for recurring issues to increase productivity by 20%.
• Extensively used Agile methodologies (Scrum, Kanban, and XP), RUP/Iterative/Waterfall methodologies, ITIL framework, LEAN principles, TDD and DEVOPS/CICD practices.
• Liaised within the organization and leveraged existing knowledge management (KM), HRIS and ERP, DW/BI, IDAM and ESS, governance, risk and compliance (GRC) solutions in establishing matrixes for customers. The new adaptive technology platform resulted in greater acceptable and productive tools for customers’ internal organization.
• Hands on management and development experience across multiple technologies including J2EE, Microsoft stack, DW/BI, IDAM, PeopleSoft, Webservices and QA automation tools.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program & Delivery Manager

Responsibilities:

• Led global delivery for healthcare technology products development in a fast - paced environment. The platform includes Enterprise Patient Portal Empower, population health management solution Navigate . Executed concurrent software product development projects in Agile with globally distributed teams. Responsible for project/sprint planning and execution, sprint ceremonies, multiple agile teams, supporting product owners, backlog grooming/requirement gathering, program governance, stakeholder engagement, change management, QA Testing, Budgeting/P&L, SLAs.

Confidential

Senior Program & Delivery Manager

Responsibilities:

• Led a key program to enhance technology platform and solution integration for a leading financial product. Responsible for program setup, process standardization, stakeholder engagement, program governance, reviews, P&L, technical delivery from multiple tracks (Java, .Net, Mainframe, QA), vendor management, SLAs and people management.
• Led a critical program to implement Enterprise Security Framework platform for access entitlements and provisioning. Responsibilities including managing a global team of business analysts for requirements gathering and analysis, cloud factory developers and QA (including automation) and release management, stakeholder engagement, budgeting/P&Ls, program delivery, SLAs, project planning and using Agile/Scrum methodology for development.

Senior Program & Delivery Manager

Confidential

Responsibilities:

• Led a complex program for application development, integration, support, maintenance and QA of ~100 applications, product implementations and related infrastructure with globally distributed teams and technology skillsets spread across Identity & Access Management (Oracle OAM, OIM), Governance, Risk and Compliance, HRIS, Intranet Solutions
• Treasury, Profitability Analysis Systems (PAS) and Finance LOBs. Executed development projects in Agile/Scrum and RUP, gathered and analyzed business requirements, proposed and reviewed solution designs, code, test automation, test strategy, managed OIM and OAM upgrade to 11g, corporate directory and oracle database upgrade to 11g, delivered process improvements, RCA for identifying gaps and implemented corrective actions. Responsible for program & project planning, change management, SLAs, CSAT, stakeholder engagement, Financials (Budgets, P&L), transition management, metrics & reporting, program governance, people management and operations. Engaged in strategic planning, value added services, delivered business proposals (RFPs) and drove pre - sales for business growth.

Project Manager

Confidential

Responsibilities:

• Led a key and complex project for application development, maintenance and support for around 30 applications, products and related infrastructure spread across Identity Management (Oracle OAM, OIM), Enterprise Security, Governance, Risk and Compliance, Intranet Solutions and HRIS. Executed key development projects, product upgrades (PeopleSoft, Oracle & SQL Server) and migrations using RUP methodology. Migrated applications from Weblogic to Websphere, performed code refactoring, minimized customizations, re - written complex workflows, upgraded databases, managed SLAs, CSATs, operations, P&Ls, client relationships, engaged key stakeholders and involved in pre-sales.

Technical Project Manager

Confidential

Responsibilities:

• Led a project to implement a suite of HRIS applications including an automated workflow and integration with PeopleSoft HRMS via Integration Broker and Component Interfaces. Worked with business teams to gather requirements and prepared functional, technical specifications, came up with software architecture and design, driven the development, testing, delivery, and post-production support and maintenance. Designed database functionality, single sign-on functionality for authentication & authorization using OAM, integrations with PeopleSoft HRMS, IDM (OAM, Novell corporate directory).
• Migrated NetDynamics applications into a J2EE-compatible iPlanet environment with minimal change in functionality and user interface (UX). Developed technical specifications, code to in corporate new features, and implemented application UAT to production. Communicated with customer team to resolve issues, participated in reviews, and documented observations. Oversaw project delivery activities for team in order to ensure timely presentation. Developed, tested, and implemented test plan and test scripts using Silk Performer, Solaris, and iPlanet.
• Migrated a Java applets based Web application in the Mortgage domain to a J2EE compliant MVC version while enhancing the functionality. Coded JSPs, Javascript, Servlet API without impacting core business logic. Conducted code reviews, worked with customer team to clarify requirements, developed technical specifications, unit test cases and fixed defects, provided UAT support and documentation, performed integration testing and managed delivery from team.

Confidential

Module Lead

Responsibilities:

• This project is to develop a solution to encompass the entire life cycle of the claims processing business. Built an offshore team to execute the project and facilitated brainstorming sessions for solution & design. Worked as an onsite technical specialist during the inception and elaboration to gather business requirements and develop design documents with a proof of concept. Developed the functional prototype with Adobe Dreamweaver, including over 100 user screens.
• Provided solutions for global integrated supplier evaluation tool. Designed and delivered technical specifications, developed JSP, Java beans, servlets test cases and completed regression, integration testing. Developed proof of concept for dynamic graphic reports and implemented the reports package. Modified the look and feel of GE medical systems web application and enhanced existing websites with no impact to business functionality as part of PEERnext project. Provided UAT Support, documentation, conducted code reviews and analyzed, reviewed requirements with customer.