SUMMARY

• Over 7 and half years of experience as a Business Analyst.
• Expert in Requirements gathering and management of documentation, and Software Analysis applications with strong understanding of software development life cycle.
• Extensive experience in the areas of writing Business Requirements Documents (BRD), Functional Requirement Documents (FRD), Functional Design Document (FDD), Requirements Traceability Matrix(RTM).
• Experience in Conducting Joint Application Development (JAD) sessions, Joint Requirements Planning Sessions (JRP), workshops, User interviews sessions with Subject Matter Experts (SMEs)/ end users/development group/Client, asking detailed functionality aspects of business process.
• Strong background in Software Development Life Cycle (SDLC) and Software Development Methodologies including Agile, Waterfall
• Experience in conducting and imparting pre and post implementation training, conducting GAP analysis, SWOT analysis.
• Involved in feasibility analysis and risk analysis of the project.
• Strong background defining Training Manuals, Test Procedures and analyzing Bugs.
• Strong competency in Integration testing, System testing, Regression testing, Functional testing and User Acceptance testing.
• Strong knowledge of business requirements transformation into UML diagrams using Rational Rose and MS Visio as well as managing and tracking those requirements along the course of the project.
• Experience in Prototyping and creating User Interfaces and Wireframes.
• Strong knowledge of MS Projects, Microsoft Excel, Microsoft Word, Microsoft Power Point, Microsoft Visio.
• Experience in working in collaboration with middle and back office teams.
• Excellent communication skills, proactive, driven and able to handle multiple assignments efficiently at the same time.

TECHNICAL SKILLS

Software Development Methodologies: Agile, Scrum, Waterfall

Business Modeling Tools: MS Visio, Rational Requisite Pro, Clear Case

Software: MS Office Suite, MS Project, MS Share Point

Databases: SQL Server, MS ACCESS, Oracle 8

Operating System: Windows 98/2000/XP/Vista/7/8

PROFESSIONAL EXPERIENCE

Confidential, Wilmington - De

Business System Analyst

Responsibilities:

• Involved in gathering requirements from Business Partners and SME’s
• Prepared Project Charters, Project Plans, Issues Logs, Status Reports, Executive Summary and Project documentation for both Agile and Waterfall methodologies.
• Documented Business Process Mappings, Current versus Future Scenarios
• Conducted JAD sessions to communicate with Stakeholders and Business Line Managers.
• Defined and documented Project Scopes, IT Business Requirements Specification Documents.
• Organized weekly meetings with Business Partners, Project Managers for Project statuses.
• Conducted system analysis and provided solutions for identified Business solutions.
• Utilized SharePoint for Document, Workflow processing, and approvals on a timely manner.
• Collaborated with the Development team to track our progress during IST testing for the POS 11.1 upgrade project.
• Created a Table Matrix to compare different vendors selling the DAM systems.
• Used Visio to create Diagrams depicting the forms processing and invoice processing for the Disney Magic Creators projects.
• Interacted with Developers to develop User Interfaces for the Disney Magic Creators project

Confidential

Business Analyst

Responsibilities:

• Conducted SME’s meetings for new requirements gathering and created functional specifications.
• Prepared and presented Business Requirements Documents (BRD) and Functional Requirements Documents(FRD)
• Performed GAP Analysis and SWOT analysis for FHEMS (Fair Hearing Evidence Management System) and EEPS ( Electronic Evidence Management System)
• Maintained a Requirement Traceability Matrix using MS Excel
• Designed and developed different Use Cases, Activity Diagrams, Sequence Diagrams
• Created new FHEMS Users Accounts
• Assisted MIS Developers during EEPS and FHEMS Testing periods
• Published monthly the “FHEMS News Letter”
• Utilized Use Cases in UML Diagrams and textual descriptions, documenting requirements in a requirements database to track development.
• Implemented change management strategies and conduct impact analysis as and when needed.
• Visited Rollout Sites to observe and assist staff at their locations
• Conducted Functional walkthrough of FHEMS and EEPS trainings for current and new end - users
• Generated “Magic Tickets” upon User’s request
• Employed Agile Development methods to promote development iterations, team work and process adaptability
• Maintained various version of the documents of the documents generated during the project using SharePoint

Confidential, Columbus-OH

System Analyst

Responsibilities:

• Conducted User Interviews, gathered requirements using Requisite Pro.
• Involved in evaluating benefits of new system with the management team to strategize solutions to the process of HIPAA compliance.
• Use prototyping as part of Business Elicitation to build the final product by gaining productive feedback from the client throughout the project.
• Conducted JAD sessions with all Project Directors and Stakeholders.
• During the Design phase, worked with the development team to ensure testability, reliability, usability, maintainability and performance of a web-enable client/server application.
• Worked with the Data Architect and analyzed the functional specifications.
• Converted business requirements into functional & technical specifications by writing Use Cases & Design Functional Specifications, drawing Activity Diagrams & Screen mockups using Office products.
• Utilized Use Cases in UML Diagrams and textual descriptions, documenting requirements in a requirements database to track development.

Confidential, Kingston - NY

Business Analyst

Responsibilities:

• Worked closely with salesforce.com consultants while implementing the solutions needs for the organization
• Created reports for standard objects to give details of customer’s account, Renewal forecasts
• Prepared BRD (Business Requirements Documents), FRD (Functional Requirements Documents) and supporting documents containing essential business elements, detailed definitions and descriptions to analyze and document business data requirements.
• Checked regularly on Leads, Contacts, Activities (Open & Closed Tasks)and opportunities creation in Salesforce.com
• Created Sales Dashboards in Salesforce.com and customizing page layouts as per the user’s needs.
• Designed and developed project document templates based on SDLC methodologies.
• Redesigned the Product Pricing business process for flexible pricing of Mortgage Products.
• Comprehensively work with requirement gathering for Enterprise reporting system using Requisite
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Performed successful User Acceptance Testing (UAT).
• Helped in developing project plan and manage scope.

Confidential, Mooresville -NC

Business Analyst

Responsibilities:

• Worked closely with the Business Partner, Senior Product Owner (SPO), Associate Product Owner (APO), Visual Designers and Business Subject matter Expert(s) in order to define the objectives for the project, elicit documents, validate requirements and support team’s members through the remainder of the SDLC/AGILE lifecycle.
• Closely interacted with the Scrum Master (SM), Visual designer, front end developers (FEDs), back end developers (BEDs) and testers to help them understand “mylowe’s” functionality and navigational flow.
• Responsible for creating User Stories, functional and Back End Use Cases, Use Case Diagram, process flow diagram, Data flow diagram using Blueprint and MS Visio.
• Conducted Sprint Planning meetings before the intiation of every sprint to select the user stories for the new sprint backlog and conducted in a daily stand up meeting /daily scrum meeting.
• Conducted Story Review meeting twice a week for effective planning.
• Created Requirement Traceability Matrix
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Created Reports and Campaigns (Campaign Hierarchies)
• Created email templates and inbound emails for clients and customers.
• Performed a demo to Demo to Senior Product owner, Associate Product Owner and any relevant stakeholder to show what have been accomplished during each Sprint and facilitated Sprint Retrospection

Confidential, Chicago-IL

Business Analyst

Responsibilities:

• Lead and managed readiness activities related to quality and benefit testing supported by our PBM (CVS Caremark)
• Assisted in gathering Business Requirements, analyze data and workflows.
• Conducted JAD and JRP sessions with business stakeholders and technical units.
• Prepared Business Requirements Documents (BRD), Functional Requirements Documents (FRD) and supporting documents.
• Developed project document templates based on SDLC methodologies.
• Performed GAP Analysis based on the As-is /To-be processes.
• Designed Class Diagrams, Object Diagrams and Collaboration Diagrams to assist the Developers.
• Conducted functional walkthrough, Regression Testing, User Acceptance Testing (UAT) and supervised the development of User Manuals.
• Assisted the developers and QA teams during testing periods.

Confidential

Business Analyst

Responsibilities:

• Interacted with Subject Matter Experts to gather Business Requirements and identify enhancements.
• Performed Feasibility, Adaptability & Risk Analysis to identify business critical & high-risk areas of the application.
• Authored the Business Document as well as High-Level Project Plan on the Project Scope.
• Designed and developed Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using Rational Rose to define the Business Process and Data Process model.
• Facilitated Joint Requirement Planning (JRP) and Joint application development (JAD) sessions and walkthroughs between technical and regulatory teams for meeting requirements.
• Worked as a team with Developers and Process Analysts in preparing the requirements.
• Created workflows, process flows, Interacted with system developers to resolve questions and discrepancies in Business Requirement Documents.
• Involved with the QA team to determine and develop test strategies and methodologies for unit testing, integration & functional testing according to application complexity and test requirements.

Confidential

Business Analyst

Responsibilities:

• Gathered business requirements through interviews, surveys, prototyping and observations of account managers and UI (User Interface) of the existing Portal system.
• Prepared BRDs (Business Requirements Documents), FRDs (Functional Requirements Documents).
• Helped design, create and maintain web sites for end clients and internal users.
• Assisted marketing team to design and implement more efficient systems.
• Conducted data mapping for several applications in the services domain of the company.
• Created UML Diagrams like Use Case Diagrams, Sequence Diagrams, and Activity Diagrams and Process Flow diagrams to elaborate the new processes
• Conducted JAD sessions with management, SMEs (Subject Matter Experts), developers, users and other stakeholders for open and pending issues to develop specifications.
• Collaborated with Quality Assurance Analysts in Rational ClearQuest to track defects and Rational ClearCase to maintain consistency in the builds.
• Regular use of Quality Center for testing purposes including UAT testing.

Confidential

Business Analyst (Internship)

Responsibilities:

• Gathered business and system requirements from various departments like accounting, Fund Management, Legal and Human Resource through focus groups, surveys, interviews, and JAD sessions.
• Held meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Prepared Business Workflow models and process diagrams depicting how business processes are accomplished.
• Created detailed workflow diagrams, business flowcharts of existing and proposed systems.
• Gathered and documented business requirements in order to describe the business needs in terms of the main deliverables.
• Functioned effortlessly and efficiently, as a liaison between four work streams and its task leads, SMEs, development team, and management group. Actively participated in Joint Meetings with the various teams involved in the development process.