SUMMARY:

• Seasonedconsultant and system implementerfor multiple IT Service and Asset Management Platforms including ServiceNow, BMC Remedy, and the HPServiceManager/Asset Manager. The role involvesrequirements development, process design,technical architecture /design, development, extensive integrationand transition.
• Developmentand Process Tailoring(over 5Years’ Experience) - Incident, Problem, Change, ServiceCatalog,Orchestration,CMDB,Asset,Project,Discovery,Web Services,Integration, Domain Separation
• Expertknowledge of Web Technologies -XML, HTML, JAVAScript, AJAX, CSS, HTTP/S
• Expert with scripting languages JavaScript, Perl, UNIX shell scripts
• ServiceNow Discovery
• • Team player and natural leader with lead by example leadership style

  • Ability to clearly identify problems and innovative solutions for the short and long-term well-being of an organization.

  • Excellent communication and people skills

  • Energetic; able to motivate others

  • Future-oriented

  • Self-confident

  • Decisive

  •Logical, rational and flexible

• Neebula ServiceWatch - Service Mapping
• BMC Remedy UpgradeExpert, Implementation and Development (over 5 Years Experience) Incident, Problem, Change, Atrium, BMC Service Request Management, Remedy ITSM Process Designer
• HPService Manager 9.31, HP Asset ManagerUpgradeExpert, Implementation and Development(8 Years Experience)Incident, Problem, Change, Request,Service Catalog, SLM - Connect.It, Web Services Integration, UCMDB, DDMA, DDMI
• HP PPM 9.13 (Project and Portfolio Management)Implementation (5 Years Experience) Demand, Portfolio, Resource, Release Deployment and implementation ofthe newBusiness Objectsfunctionality
• Process frameworksand methodology:
• ITIL v.3, Sig Sigma,COBIT, IAITAM, SCRUM

TECHNICAL SKILLS:

• SCRUM, BMC Remedy, Atrium,Asset Manager,Asset Management, Project Manager

  ITSM Architect, HP, Peregrine,DDM, UCMDB, DDMI, DDMA, HP SM

  HP AM, "Service Now", S - N, Service-Now, Service Now, Remedy ARS, Cherwell

  ITIL, ITSM, ITAM, ISO 2000, Run Book Automation, RAD,Jython, CMS, Web Services

PROFESSIONAL EXPERIENCE:

Senior Technical Consultant

Confidential

Responsibilities:

• Lead project development team to interface and work with all groups within client companies including relationships with other system owners and end - users. Insure that all appropriate, documentation, design requirements and designspecifications are in place before system development. Manage tasks and milestones foron goingsystem support and upgrade of ERP system utilizing Microsoft Project. Manage account profitability, day to day tasks and changes toproject scope.
• Developed statements of work, RFP responses and defining project requirements. Engaged in pre-sales consultations and meetings, reviewed and re-engineered business processes, and recommended best practices.
• Implementation ofAssetCenteron MS SQL Server, Sybase and Oracle

Senior Technical Consultant

Confidential

Responsibilities:

• Technical systems developer responsible for Statements of Work, Technical Services Schedules, defining requirements, estimating project costs, revenues and duration. Reviewed and re - engineered business processes, and recommended best practices.
• Extensive process automation through workflow and wizard development
• Extensive database customization

Senior Technical Consultant/Team Lead

Confidential

Responsibilities:

• Responsible for installation and customization of asset management and business processes utilizing HP (Peregrine Systems)AssetCentersoftware. Lead project development team to interface and work competently with all groups within Fujitsu and client companies including sales, account management, and programmanagers.
• Insure that all appropriate documentation, design requirements and design specifications are in place before system development. Development ofStatements of Work, Technical Services Schedules, and responses to RFPs, defining requirements, estimating project costs, revenues and duration. Reviewed and re - engineered business processes, and recommended best practices.

Senior Consultant

Confidential

Responsibilities:

• Lead project development team to interface and work competently with all groups within client companies including sales, account management, and program managers. Insure that all appropriate documentation, design requirements and design specifications are in place before system development. Provide internal technical support for implementations. Communicate and negotiate to coordinate and drive a project to successful outcome. Designed, created and implement MSP database and processes. Designed, created and implement end - user/admin and support. Designed and created software
• Product Demo package for sales support. InternalAssetCentertrainer on Implementation processes.

Technology Asset Management Analyst

Confidential

Responsibilities:

• Responsibility foron siteinstallation and customization ofAssetCentersoftware application to include end - user and system admin .Provide internal technical support for implementations. Communicate and negotiate to coordinate and drive a project to successful outcome. Interface and work competently with all groups internal and external including sales, account management, and program managers. Insure that all appropriate documentation, design requirements and design specifications are in place before system development.