SUMMARY:

• Hands - on Senior Business Analyst and Project Manager with over fifteen years IT experience in all phases of the requirements lifecycle, including elicitation, documentation, traceability, verification and validation. I have a solid track record of customer-focused, high-quality, innovative and business-aligned results, and am a self-motivated and results-focused team leader and mentor. Creative but practical, with a proven ability to analyze and communicate solutions for difficult and complex business problems. Consistently obtained high staff performance and quality results through collaborative leadership and cohesive team-building. Expertise includes:
• Business Analysis (BA)
• Requirements Management and Lifecycle
• Communication and Planning
• Customer Service and Relationship Management
• User Acceptance Testing (UAT) and Coordination
• Project Management (PM)
• Software Development Lifecycle (SDLC)
• Business Process Management (BPM)
• Business Intelligence and Analytics (BI)
• Report Development and Management

TECHNICAL SKILLS:

• MS Office applications (MS Project, Excel, Access, Visio, Word, PowerPoint, VBA), Jira, Rally (agile requirements management software), SQL, Crystal Reports, Pencil (UI mock-ups)

PROFESSIONAL EXPERIENCE:

Confidential

Agile Business Analyst (contractor)

Responsibilities:

• Support Iphis system for USDA client, including development of close working relationship with the Product Owner and SMEs including process improvement and “solutioning” suggestions, full requirement lifecycle management using Rally, mock-up development using Pencil, definition of test cases mapped to user story acceptance criteria, functional quality testing, and defect lifecycle management
• Support functional enhancements to existing system, component replacement using open-source tools, and development of a mobile application for use in the field

Confidential

Senior Senior Business Analyst

Responsibilities:

• Lead team to develop new regulation-driven (FMCSA) reports for complex commercial driver transaction messaging system that is being integrated with non-commercial driver systems.
• Responsible for detailed knowledge on all current driver system reports; gathering, analyzing and documenting detailed technical requirements for new reports, development of report mock-ups, tracking progress and consulting through the report development lifecycle, analysis of data, generation and secured distribution of reports to federal and local government employees nation-wide.

Confidential

Senior Business Analyst (contractor)

Responsibilities:

• NASS Project: Sr. BA and Scrum Master National Application Scheduler System (NASS) gathered and refined requirements for an web services-based centralized appointment scheduling application (Java with an Oracle back-end) to be used by DHS USCIS government staff nation-wide using agile-scrum project management methodology. The centralized scheduling application will replace several independent legacy system scheduling applications and components. Rally software is used to manage and track stories, tasks and associated metrics. eCISCOR Project Requirements and administrative project-related responsibilities for multi-phase, multi-year Informatica-Oracle project to create of consolidated Data Warehouse and Data Marts for Citizenship and Immigration Services (CIS) federal government client in a CMMI level 3 agile project development environment.
• Pursuing ITIL v.3 foundation, CBAP and SCM s

Confidential

Project Manager and Senior Business Analyst

Responsibilities:

• Provided senior level business analyst expertise and guidance on high-complexity insurance policy transaction management system projects spanning all phases of requirements lifecycle
• Elicited, documented and managed requirements for several mission-critical projects, including Unified System project, Directors and Officers rating engine, complex all-lines by month retention report for executive management, numerous reports requiring expert-level experience
• Led or played senior BA, BI or BPM role on cross-functional teams tasked with requirements definition, conversion, data modeling, user interface design, end-to-end system testing and performance tuning during successful Real Estate E&O insurance policy management system rewrite and implementation
• Integrated new staff and skillfully balanced deployment of BA resources to effectively support legacy systems while keeping multi-million dollar, multi-year system rewrite projects on track
• Key participant on teams that: developed a single, unified company-wide insurance policy management workflow; development and validation of company-wide unified system requirements
• Managed vendor-outsourced premium accounting system replacement project, including requirements management and data conversion/cleansing, resulting in implementation and integration of new accounting system, vast simplification of supporting decision tables, and risk mitigation of continued reliance on legacy platform no longer supported by vendor
• Gathered and analyzed requirements for Data Warehouse implementation
• Computer User Group and Change Control Board (CCB) - member of senior staff committee whose function was to vet requests for IT resources, prioritize the IT task backlog, allocate technical support resources, and approve changes to existing projects.

Business Analyst

Confidential

Responsibilities:

• Initiated, developed and implemented staff development program to close knowledge gaps and develop skills necessary to enhance the business analyst job function, optimize resources and expand service capabilities
• Developed or led teams that gathered requirements for and developed MS office and reporting applications resulting in enhanced speed to market, operational efficiency and associated cost reductions, as well as substantial improvements to data quality and consolidated reporting; projects included employment practices rating engine, health care program policy lifecycle management system, key broker retention system for annual bonus calculation, small firm rating engine
• Co-led and senior business analyst on cross-functional team that developed multi-year policy lifecycle system processes for construction industry line of business, resulting in estimated 40% transactional processing cost savings; at its peak there was approximately $75M in multi-year accounts using the process; this project won the company’s annual quality
• Led team that initiated, developed and implemented comprehensive analysis of and improvement strategy for the SLDC from requirements through post implementation, including an assessment of the requirements lifecycle; Results: an estimated 50% reduction in rework, improvements to software cutover quality and implementation speed
• Managed requirements for and developed Excel-based Dashboards providing senior management with monthly centralized, consistent view of key performance indicators (KPIs) across all operating units of the company; required expert knowledge of reporting tools and a variety of databases
• Developed reports validation guidelines resulting in optimization of and enhanced flexibility in deployment of department resources, reduced rework, enhanced data quality, and improved consistency of decision-support services
• Participant or consultant to teams winning every quality during “Quest for Quality” initiative