SUMMARY:

• As a Sr. Program and Global Project Manager, Confidential has over 15 years of extensive and diversified service within Business and IT field, with managing, deploying and integration of Information Technology Projects. Managed and coordinated enterprise global projects for user base from about 4, 000, plus managing team of 12 Project Managers and overseeing a project team comprising for about 300 people.
• Recent Experience: The recent projects have been with global firm such as: Confidential, Ernst & Young, Thomson Reuters, Fujitsu, Staples, Confidential, Confidential, Bank of NY (Pershing LLC).The projects involved with services focused on migration and deploying of large IT infrastructure project such has Active Directory Migrations, Exchange Migrations (2010), Office 365, Desktop Migrations ( Windows 7), and Share Point Services. These were Global and complex projects covering regions - AMERS, EMEA, LATAM, and APAC with multimillion dollar budget.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Program Overview: Responsible for leading, managing and executing a large program for approximately $15 million dollars for the IT Integration of 105 offices onto a centralized supported platform. As the program manager, reported directly to the VP of Technology, assisted with establishment of Project Management Office and re-organization of IT division nationwide including Canada and LATAM region
• Project Types: Responsible for managing 5 large projects within the IT infrastructure division:
• Technical Integration of Office (105 offices): Integrated and migrated independent operated 105 offices onto the globally supported service platform. The scope includes the following:
• Network integration Project
• Active Directory Migration Project,
• Email Migration Project
• Desktop Migration ( Win7Migration) Project
• Datacenter Consolidation: Consolidated multiple Datacenters into 2 Regional Datacenter hubs
• IT Re-Org: Manage IT infrastructure re-organization project, and implemented ITIL standards across the IT infrastructure division for about 250 IT staff members
• Implemented ITIL framework such as Service Operations, Change Management, Incident Management, Problem Management, and Release Management
• Work closely with third party consulting firms who assisted with designing of the support model ePMO: Establishing the Enterprise Project Management office (PMO), and program governance framework, policy and procedures, Dashboard Executive Status Reporting, and project documentation. Implemented centralized document repository for PMO documents. Managed staff of 4 project managers and 2 Business Analyst.
• Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials (Budget) utilizing proprietary/internal tools and Excel reports.
• Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.
• Risk and Issues Management: Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.
• Resource Management: Responsible for managing project resources - Full Time and consultants through multiple vendors.

Confidential

Sr. Project Manager

Responsibilities:

• Project Overview: Sr. PM within the PMO Office, responsible for managing Exchange 2010 Cloud Migration Project for Americas, LATAM, Asia Pacific and EMEIA regions. Provided project leadership and management as the Senior Global Project Manager to a team of 150 project resources worldwide. As Senior Project Manager reporting directly into PMO and the Global Infrastructure Collaboration Director, 23,000 accounts, 120 sites, and 6 countries with $10 million budget. Migration from Exchange 2007 to Exchange 2010 Cloud Services, Mobile Device Management Solutions (IPad, IPhone, Android Devices and various other Tablets).
• Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials (Budget) utilizing proprietary/internal tools and Excel reports.
• Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.
• Project Types: Responsible for managing 5 different projects with the Collaboration Portfolio
• Exchange 2010 Cloud Migration: Migration of 23,000 accounts worldwide to Exchange 2010 public cloud
• Office 2010: Migration 16,000 users, 120 sites worldwide to Office 2010
• Mobile Device Management and BES 10 Implementation: Introducing the new BYOD policy and implementing a Mobile Device management solution for the entire company. Establishing an application catalogue, device management, and device wipe services. Established operation support procedures and new hire processes for MDM solution.
• Managed Migration from OCS to Lync: Responsible for managing the migration project from OCS to Lync Instant Messaging Services.
• Data Center Migrated: Migrated IT Infrastructure Services (Active Directory, Email and Lync) to third party hosted cloud platform
• Senior Global Project Manager, PMO Office: Working within the PMO Office, acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks for Americas, EMEIA and Asia-Pacific regions. Coordinated global steering committee meetings and team meeting with Senior Project Managers and Project Managers.
• Resource Management: Responsible for managing project resources - Full Time and consultants through multiple vendors.
• Vendor Management: Managed sourced contracts (vendors) and Consultants (T&M) such as Ceryx, Pro4ia, Dimension Data and AirWatch. Responsible for writing Statement of Work, commercial agreements, invoice processing and billings.
• Risk and Issues Management: Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.
• Technical SME: Served as technical SME for Project Management processes, Quality Assurance practices during implementation of the projects.
• ITIL standards for Integration Program: Implemented ITIL standards for activities across the project and related to Service Desk, Problem Management, Change Management and Release Management processes.
• Change Management Process: As a Global Project Manager represented project changes in the Change Management.
• Service Transition Process ( Handover Phase):
• Assisted in Designing Service Level requirements and Service Catalogue
• Implemented processes for Global Service Desk support processes.
• Assisted in implementation of Service Transition process for Collaboration Portfolio

Confidential

Sr. Project Manager and Workstream Program Manager

Responsibilities:

• Project Overview: Responsible for managing GCL5 upgrade project for Ernst & Young for Americas, LATAM, Asia Pacific and EMEIA regions. Provided project leadership and management as the Senior Global Project Manager to a team of 300 project resources worldwide and 12 workstream Senior Project Managers across the globe while reporting to the Global Program Director,. 150, 000 users, 21,000 applications, 130 countries. $30 million budget. Migration from Windows XP to Windows 7 and Lotus Notes 8.0 to Outlook 2010
• Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials (Budget) utilizing proprietary/internal tools and Excel reports.
• Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.
• Program Scope: Responsible for managing 6 different projects for the transformation program:
• Loadset Migration to Windows 7: Migration of 150,000 users worldwide to Windows 7 platform from Windows XP
• Application Remediation: Discovery, assessment, testing and remediation of approximately 21,000 applications across the organization.
• Application Packaging: Microsoft Application Virtualization Technology( App V and Med V) were used to virtualize majority of the applications. Wise technology was use to package desktop critical applications.
• Lotus Notes to Outlook 2010: As part of the Messaging and Communications workstream, migration of 150,000 users worldwide from Lotus Notes to Outlook 2010
• Data Center Consolidation: Consolidation of 12 Data Center into 3 Regional Data Center
• Output and Peripheral Services: Assessment and analysis of existing peripheral compatibility with the new core loadset.
• Procurement Management: Responsible for management of procurement workstreams, procurement scope of work for all the hardware requirements in addition to budgets and monitoring and control of the procurement processes.
• Managed Migration from Sametime to OCS: Responsible for managing the migration project from Sametime Instant Messaging Services to Office Communicator Services.
• Senior Global Project Manager: Acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks for Americas, EMEIA and Asia-Pacific regions. Coordinated global steering committee meetings and team meeting with Senior Project Managers and Project Managers.
• Technical SME: Served as technical SME for Project Management processes, Quality Assurance practices during implementation of the projects.
• Risk and Issues Management: Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.
• Resource Management: Responsible for managing project resources - Full Time and consultants through multiple vendors.
• Vendor Management: Managed sourced contracts (vendors) and Consultants (T&M) such as Dell, TechonoPark, Hexaware, Flexera and App DNA . Responsible for writing Statement of Work, commercial agreements, invoice processing and billings.
• ITIL standards for Integration Program: Implemented ITIL standards for activities across the project and related to Service Desk, Problem Management, Change Management and Release Management processes.
• Change Management Process: As a Global Project Manager represented project changes in the Change Management.
• Service Transition Process ( Handover Phase):
• Assisted in Designing Service Level requirements and Service Catalog
• Implemented processes for Global Service Desk support processes.
• Assisted in implementation of Service Transition process for Transformation Program

Confidential

Senior Program Manager

Responsibilities:

• Project Scope: Sr. program manager within the PMO Office, responsible for managing Integration project between Thomson Financials and Reuters for 3 regions, Americas, Canada and South America (Project Budget of $25 million pounds). Provided project leadership and management to the integration program - as sr. Transformation Program Manager for the Thomson Reuters integration program
• Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials (Budget) utilizing excel reports.
• Relationship Management: Maintained good interrelationship with different business divisions, liaisons and the stakeholders of the project in a matrix organization model.
• Program Scope: Responsible for managing 6 different projects for the Thomson Reuters integration program:
• Desktop Migration/ Hardware Refresh of Workstations from Thomson Financial Domain to Reuters Domain for 5000 users
• Network Integration: The scope of the project included network integration of 44 sites
• Active Directory Integration: The scope of the Project was to migrated users from Thomson Financial Active Directory to Reuters Active Directory Windows 2003.
• Output Services: Managed hardware deployment project for the integration of output services
• Site/ office Integration: Managed project for integration of sites and office locations
• Procurement Management: Responsible for management of procurement workstreams, procurement scope of work for all the hardware requirements in addition to budgets and monitoring and control of the procurement processes.
• Program Regional Head, Americas, PMO Office: Working within the PMO Office, acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks. Coordinated Steering Committee Meetings with executive staff of staples.
• Resource Management: Responsible for managing project resources - Full Time and Consultants through multiple vendors
• Risk and Issues Management: Responsible for managing day to day risk and issues. Acted as an escalation point of contact for PM related issues and risks. Responsible for reporting risk and issues to senior management team.
• Delivered Project Documentation: Project Charter, Budget Forecast, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided management team with Project Status reporting, score cards, risk and issues.
• Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.
• Technical SME: Served as technical SME for PM process and for the implementation of the project.
• Implemented ITIL standards for Integration Program: for activities related to Service Desk, Problem Management, Change Management and Release Management processes.
• Change Management Process: As a senior project manager represented project changes in the Change Management and board meetings.
• Assisted in Designing Service Level requirements and Service Catalog
• Implemented processes for Global Service Desk support processes.
• Assisted in implementation of Service Transition process for Transformation Program

Confidential

Senior Project Manager (Americas Region)

Responsibilities:

• Project Scope: Sr. PM within the PMO Office, responsible for managing Integration project between Staples and Corporate Express for two regions, Americas and Canada. (160 sites, 650 Servers and Project Budget of $10 million). Provided project leadership and management to the integration program - as sr. project manager for the Staples integration program
• Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials ( Budget) utilizing excel reports.
• Relationship Management: Maintained good inter-relationship with different business divisions, liaisons and the stakeholders of the project in a matrix organization model.
• Project Types: Responsible for managing 5 different projects for the Staples integration program:
• Managed Desktop Migration of Workstations from Corporate Express Domain to Staples Domain for 6000 users
• Managed Email Migration project that migrated 6000 users from Corporate Express Data Center (Exchange 2003) to Staples Data Center - Microsoft Exchange 2003.
• Managed Active Directory Project that migrated users from Corporate Express Active Directory to Staples Active Directory Windows 2003.
• Stabilization project: Managed deployment of Antivirus and Patching Tools on Servers and Workstations
• Virtualization of Domain Controllers
• Implementation of ITIL process for Integration Program:
• Assisted in implementation of Service Strategy and Service design process for IT integration program
• Assisted in Designing Service Level requirements and Service Catalog
• Implemented processes for Global Service Desk support processes.
• Played a vital role in implementation of Change Management process and configuration Management systems for integration program
• Assisted in implementation of Global Release Management processes.
• Assisted in implementation of Service Transition process for Integration Program
• Senior Global Project Manager, PMO Office: Working within the PMO Office, acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks for Americas, EMEIA and Asia-Pacific regions. Coordinated global steering committee meetings and team meeting with Senior Project Managers and Project Managers.
• Focal Point of Contact: Acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks.
• Coordinated Steering Committee Meetings with executive staff of staples.
• Technical SME: Served as SME for PM process and for the implementation of the project.
• Risk and Issues Management: Responsible for managing day to day risk and issues. Acted as an escalation point of contact for PM related issues and risks. Responsible for reporting risk and issues to senior management team.
• Delivered Project Documentation: Project Charter, Budget Forecast, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided management team with Project Status reporting, score cards, risk and issues.
• Manage project activities: Kick off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.
• Resource Management: Responsible for managing project resources - Full Time and Consultants.
• Vendor Management: Managed sourced contracts (vendors) and Consultants ( T&M). Responsible for writing Statement of Work, invoice processing and billings.
• Implemented ITIL standards for activities related to Service Desk, Problem Management, Change Management and IT service continuity.
• Migration Tools: Quest Migration Software, Big Fix Software and Marimba.
• Change Management Process: As a senior project manager represented project changes in the Change Management meeting.

Confidential

Senior Project Manager

Responsibilities:

• Provide project leadership and management to the integration program - as sr. project manager for the Confidential Business Services (Talecris) integration program.
• Act as mentor/coach for PMs within the program. Served as SME for PM process and for the implementation of the project.
• Act as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks.
• Act as an escalation point of contact for PM related issues and risks.
• Activities: Kick off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover
• Project Status: agenda, minutes, presentations - stakeholders, customer, executive management.
• Project Documentation: Project Charter, Budget Forecast, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Provided implementation of ITIL standards for activities related to Service Desk, Problem Management, Change Management and IT service continuity.
• Managed implementation of Microsoft SharePoint Server 2007 (Gather requirement, plan, design/build, test and deploy).
• Document detail Microsoft Office SharePoint Server 2007 requirements. Determine permission and access needs. Review/detail content management requirements. Determine Microsoft Office SharePoint Server 2007 storage requirements. Determine Microsoft Office SharePoint Server 2007 Roles.

Confidential

Regional Senior Project Manager

Responsibilities:

• Project Types: 6 Global projects: Active Directory, SharePoint (2007), Email, Altirs (Client & Core), Anti virus and Forest Trust and Data Center migration with the budget of 14 mil Euros
• Scope: 65 countries and consists of 40,000 users.
• Active Directory project scope - standardize directory services to Microsoft 2003 Global Active Directory.
• Email Migration project scope - migrate users from Lotus Notes mail to a standardize common platform - Microsoft Exchange.
• Altiris client and Altiris Core project scope - standardize managed desktop utilizing Altiris Patch Management and Software Distribution service.
• Methodology: Prince2 project management was used as guidelines to manage the project across all regions.
• Project Team: Global, domestic, remote, offshore, local
• Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials ( Budget) utilizing excel reports.
• Migration Tools: Transcend conversion Software and Ex-Merge Utility
• Implementation of ITIL process for Integration Program:
• Assisted in implementation of Service Strategy and Service design process for IT integration program
• Assisted in Designing Service Level requirements and Service Catalog
• Implemented processes for Global Service Desk support processes.
• Played a vital role in implementation of Change Management process and configuration Management systems for integration program
• Assisted in implementation of Global Release Management processes.

• Focal Point of Contact: Act as mentor/coach for PMs within the program. Served as SME for PM process and for the implementation of the program.Act as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks.
• Risk and Issues Management: Responsible for managing day to day risk and issues. Acted as an escalation point of contact for PM related issues and risks. Responsible for reporting risk and issues to senior management team.
• Manage Project Activities: Kick off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.
• Project Reporting: Provided management team with Project Status reporting, score cards, risk and issues.
• Project Documentation: Project Charter, Budget Forecast, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Provided implementation of ITIL standards for activities related to Service Desk, Problem Management, Change Management and IT service continuity.
• Resource Management: Responsible for managing project resources - Full Time and Consultants.
• Vendor Management: Managed sourced contracts (vendors) and Consultants ( T&M). Responsible for writing Statement of Work, invoice processing and billings.
• Change Management Process: As a senior project manager represented project changes in the Change Management meeting.
• Technical SME Developed Implementation Process for SharePoint Services. Managed implementation of SharePoint services globally. Gather requirements, plan, worked with technical teams for designing and building of SharePoint services, testing and deployment.
• Determine permission and access needs. Review/detail content management requirements. Determine Microsoft Office SharePoint Server 2007 storage requirements. Determine Microsoft Office SharePoint Server 2007 Roles. Determine Plan for regional requirements (languages).