Telecom Industry Leader Resume

SUMMARY:

Seasoned Certified ScrumMaster professional with over 20 years’ experience managing projects using Agile framework, waterfall and PMI methodology ranging from manufacturing, software development, testing, product development, pricing, sales gross margins validation and product field testing.
High performance leader with proven ability to direct and manage large/cross - functional teams, deliver results, collaborate with diverse stakeholders and build long term business relationships.
Proven track record to save the company or client millions of dollars through process improvements, automation and resource realignment using six sigma disciplined to eliminate defects.
Business Operations expertise in the areas of sales operations, sales force management, sales commissioning, financial performance management, customer acquisition/support, credit control, human resource management, quality/risk management, business continuity and vendor relations.
Demonstrated problem solver with ability to make decisions and troubleshoot problems based on analysis, experience and judgment.
Solid team player with exceptional people, communication, organizational, negotiation, team management, leadership, change management, facilitation, problem solving, analytical, interpersonal skills.
High Energy Level, Confident and Assertive.

PROFESSIONAL EXPERIENCE:

Confidential

Telecom Industry Leader

Responsibilities:

Working with sales, finance and legal teams on daily basis to structure deals (rate plan basis, build models for deals).
Preparation of RFP responses for sales bids.
Making sure Sales Team gets properly trained on sales force and CRM and nothing bypass the process.
Looking at the big picture and determine a product roadmap for the future.
Working with IT operations team to resolve customer issues, Salesforce launch and, CRM analysis, revenue leakage, pricing, GM validations & portal migration with IT and Operations team.

Confidential

Telecom Industry Leader

Responsibilities:

Hire and managed over 100 sales executives for sales team, operation, telemarketing, customer care and marketing managers etc.
Established collection process to collect debts.
Develop and implement an annual business plan for sales operations, customer care, and telemarketing team.
Create and managed overall budget for the whole B2B Sales operations
Created and implemented many operation process such as activation, device linking and tracking, etc.
Taken upon challenge to create and manage sales commission policy & process.
Created and implemented credit control policy for B2B customers with the help of the credit team to be align with market trends,
Proficiency in identifying emerging market trends and relationship building.
Launch telemarketing team and setup processes to target SOHO and SME customers.
Managed Vodafone Sales for sales and operation teams across Kingdom.
Help launch SFA within B2B with both Huawei first and then with Accenture using waterfall and agile process. Lead the team on how to use Agile/Scrum practices and values.
Meeting with the Project team and sales team many times a week to go over the processes and stories. Making sure the all concerns are answered and each agile cycle address all requirements. Making sure that the project team stay focus on plan on hand and don’t get distracted with new and unique requirements each day.

Confidential

Program Manager

Responsibilities:

Managed system level program of broad scope and complexity.
Responsible for the successful execution of an IIM FW, HWCOM, & MHUB project for SOF and phase.
Lead the local and offshore Validation and Verification teams in India to drive customer satisfaction, continuous improvement and life of the program quality testing by managing customer programs, contracts and business relationships.
Provided leadership and was primarily responsible for the development team. Had regular interaction with customers and Division team leaders; coordinationcovers multiple sites orcross divisions.Reports to a business team leader.

Confidential

Regional Senior Software Program Manager

Responsibilities:

Successfully launched 8 new products and derivatives in one year contributing to Latin America region being second-fastest growth region worldwide.
Outsourced Product translations to reduce cycle time resulting in cost saving of $1M in first two years.
Partnered with other teams to ensure best practices were shared and used globally.
Launched first CDMA product for Android Market to new Motorola carrier “Virgin Mobile.”