CHRISTINE M. STEVENS

Email: cmstevens06@yahoo.com

12102 Greenway Court #101; Fairfax, VA 22033

703 - 862-0617

Applicable Experience:

• Fifteen years of Business Analysis and Consulting Experience

Education / Certifications:

• B.A. (Journalism and Foreign Service), Baylor University, Waco, TX, May 1992
• Professional Certificate in Business Analysis, ESI International/George Washington University School of Business, December 2008
• Master’s Certificate in Business Analysis, ESI International/George Washington University School of Business, August 2014
• Logical Data / Use Case Modeling
• Process Modeling
• Systems Requirements Testing
• Strategic Enterprise Analysis
• Managing IT Projects
• Developing Agile Requirements
• Conference of State Bank Supervisors
  • IBM Rational/DOORS Next Generation
• SRA International, Inc.
• Requirements Engineering
• IBM Rational DOORS
• Peer Review
• • .

Ms. Stevens is a certified business analyst with a Bachelor of Arts degree in Journalism and Foreign Service. She has excellent skills in written and verbal business communication, requirements elicitation, analysis and testing. She is known for her business acumen and ability to establish rapport with all levels of management and staff, meet all deadlines, take on multiple tasks and perform fast, accurate work under pressure by utilizing her strong decision making, listening, communication, time management, and problem solving skills.

EXPERIENCE

Director, Business Analysis

Conference of State Bank Supervisors/State Regulatory Registry, Washington, DC (2013 - Present)

• Nationwide Multi-State Licensing System (NMLS) Development and Requirements Analysis
• Serve as product owner, electronic surety bonds management enhancement, account entitlements, payment processing, criminal background checks
• Manage upgrades and enhancements to the NMLS licensing system, including project planning, story grooming and prioritization, requirements analysis, and development management
• Supervise and coordinate with contractors and vendors providing development support to NMLS
• Requirements elicitation and analysis in support of major redesign for NMLS 2.0 to provide framework for an Request for Proposal
• Coordinate and lead presentations of enhancements and system changes to members and system users
• Implementing requirements management best practices using DOORS Next Generation and process improvement
• Requirements elicitation and analysis with disparate regulatory and industry user groups located in all 50 states and the US territories

Business Analyst

CRGT, Inc., Washington, DC (April – November 2013)

• Administrative Offices of the US Courts – Process and Reports Analysis, and Requirements Gathering
• Lead business analyst team developing Enterprise Data Warehouse and Reporting requirements for the Case Management/Electronic Case Filing system of the US Courts.
• Coordinating analysts in multiple branches not accustomed to developing systems in conjunction with other offices.
• Presenting requirements and design for politically sensitive systems to administrative supervisors, judges, and court staff.
• Establishing internal processes to trace requirements and design documents for situations in which the department is not the requirements owner.
• Managing work of junior analyst developing functional requirements and design documents.
• Developing designs and solutions with ETL developers, data architects, Business Objects developers, database analysts, and Java developers.

Business Analyst / Information Resource Management

SRA International, Washington, DC (2004 - 2013)

• Human Capital Management Systems - Process Analysis and Requirements Gathering
• Coordinating with Business Process Analyst to elicit processes and policies from users
• Acting as liaison between customers and developers.
• Overcoming historic skepticism and distrust between departments by facilitating clear and accurate communications and setting and managing clear, concise expectations.
• Facilitating requirements gathering sessions.
• Eliciting business requirements from customers and identifying business problems and opportunities to help the business achieve its goals.
• Evaluating and interpreting all applicable Department of Defense, Department of Homeland Security and US Coast Guard laws, regulations and policies to ensure business rules denied correctly apply those laws, regulations and policies
• Analyzing, decomposing and documenting business requirements.
• Using RuleSpeak™ (Business Rule Solutions, LLC) and decision tables to elicit, expand upon and validate business rules.
• Launched IT Department’s First Requirements Management Process
  • Leading analysis team charged with developing, documenting and communicating IT policies and procedures for requirements management.
  • Configuring and maintain IBM Rational DOORS for use by analysts, developers and managers.
  • Analyzing requirements in DOORS for quality and usage.
• Managed Successful Implementation of Retiree Self Service / Web-Based HR Application
  • Articulating and defining business processes for requirements elicitation and management.
  • Developing business procedure diagrams.
  • Identifying user business, functional and non-functional requirements and business rules and evaluating versus available solutions.
  • Providing decision support for process development and changes, and solution selection.
  • Preparing test scripts and assisting in system and user acceptance testing.
  • Leading User Acceptance Testing and regression testing including preliminary evaluation of test results.
  • Preparing and editing System Development Life Cycle documents and models.

Business Consultant, Computer Associates, Herndon, VA (2000 – 2004)

• • Documentation specialist working on site at the Federal Trade Commission.
  • Created, designed and maintained online and printed help systems for in-house developed software applications using RoboHelp Authoring Tool.
  • Documented legal and business process models for future software development.
  • Facilitated communication between lawyers and programmers.
  • Created and managed project plans for upgrades, lifecycle reviews and development projects using MS Project.
  • Facilitated development team meetings and tracked action items and progress.
  • Conducted system tests for new applications and advised client on software acquisitions.
  • Identified business requirements for software solutions.

Senior Court Clerk, Denton County Clerk Denton, TX (1997 – 2000)

• • Filed juvenile and criminal cases including preparing legal documents, issuing summons, subpoenas and writs.
  • Prepared daily cash deposits.
  • Maintained computer and paper files on all cases in assigned court.
  • Assisted in designing new specifications for new software development.
  • Established office policies and procedures to comply with legislative changes.
  • Established inter-agency processes and procedures to comply with legislative mandates.
  • Coordinated court docket mailing list and directed distribution of appearance notices.

Executive Field Director, Cross Timbers Girl Scout Council Denton, TX (1995 – 1996)

• • Supervised volunteer management teams of more than 100 volunteers.
  • Planned program-related Girl Scout events for groups of 10-100.
  • Secured funding for projects and events and wrote grant proposals.
  • Advised executive director on public relation issues.
  • Organized multi-agency events and trained adult volunteers.
  • Led annual recruitment campaigns.
  • Wrote Council event and public relations pamphlets.
  • Maintained and analyzed membership statistics.

Copy Editor, Denton Record-Chronicle, Denton, TX (1992 – 1995)

• • Accurately performed all work under tight, inflexible deadlines.
  • Supervised copy desk and backed up news editor.
  • Designed page one and inside news pages, assigned story placement and edited reporters’ copy.
  • Wrote headlines and coordinated business coverage for Business Section with the City Desk.
  • Supervised production in composing.

Copy Desk Chief/Night News Editor, Baylor University Newspaper "The Lariat” Waco, TX (1991 – 1992)

• • Supervised two paid workers and editing students.
  • Member of the editorial board.
  • Assigned story placement, edited copy, and wrote headlines, editorials and columns.
  • Coordinate night news staff and copy desk staff.
  • Responsible for final production of newspaper.

HARDWARE and SOFTWARE SKILLS

• IBM Rational DOORS/DOORS Next Generation, MS Office Suite, MS Visio, PeopleSoft Global Payroll and PeopleSoft HRMS, NMLS

AWARDS and PROFESSIONAL AFFILIATIONS

• Coast Guard Meritorious Team Commendation, May 2008
• International Institute of Business Analysis (IIBA)
• Lifetime Member of Girl Scouts of the USA