SUMMARY

• Around 9 years of diversified experience in areas like Business Analysis and Quality Assurance.
• Expertise in identifying, developing interface and process specifications, documenting them in Business Requirement Documents (BRD), creating Functional and Non Functional Requirements Specifications (FRS), System Requirement Specification document (SRS), and Change Request Specification (CRS).
• Experienced in all phases of Software Development Lifecycle (SDLC) using Waterfall, AGILE Scrum, and Rational Unified Process (RUP).
• Participated and contributed in daily stand up scrums, sprint meetings and sprint review meetings.
• Proficient in writing User stories, creating Use Cases, Use Case Diagrams, Data Flow Diagrams, Activity diagrams, Sequence Diagrams and Class Diagrams using MS Vision and Rational Rose.
• Experienced in Data warehousing and Business Intelligence in analysis, design, development, testing and implementation of reporting and ETL components.
• Expertise in Data analysis, Data research / mining from various data sources / data warehouse.
• Expertise in creating Data Mapping Documents and Source to Target Transformation document for ETL / Data Warehouse.
• Involved in analyzing and documenting reports, report models and end user report builder usage.
• Experienced in performing GAP Analysis, Business Process Modeling Notation (BPMN), AS - IS and TO-BE Analysis, Cost Benefit Analysis, Risk Analysis, Impact Analysis, and Root Cause Analysis (RCA).
• Organized and managed all phases of software testing process including planning, writing and executing tests and tracking defects using Quality Center.
• Assisted QA team in designing Test Plan and Test Cases for the User Acceptance testing (UAT) and validation.
• Experienced in preparing and documenting User Acceptance Test (UAT) plan and obtaining necessary signoffs from concerned business partner/ stakeholders.
• Highly organized with the ability to multitask and great time management skills to meet deadlines.
• Solid business communications, capable of communicating with highly technical engineering teams and presentation skills adept at creating and coordinating extensive communication networks (facilitation of joint application design (JAD) sessions and interviews, written correspondence, reports, project status reports, oral presentations, e-mails, etc.)
• Excellent Business Analysis, planning, documentation, problem solving, oral and written communication skills with a keen sense for detail

TECHNICAL SKILLS

Operating System: Win 95/98/NT/2000/XP/2010, UNIX

Languages: C, C++, SQL, HTML

Software/Database: Oracle PL/SQL, ASP.NET, SQL Server

Web technologies: HTML, XML, Macromedia Dream Weaver, MS-Front Page

MS Office Suite: MS Word, MS Excel, MS PowerPoint, MS-Access

Web protocols: HTTP, TCP/IP, FTP

Modeling tools: MS-Visio, Rational Rose, Erwin 4.1.2

Project Management Tools: MS-Project, MS SharePoint, Lotus Notes

Methodologies: SDLC, Object Oriented Analysis and Design (OOAD), Rational Unified Process (RUP), Unified Modeling Language (UML), Rapid Application Development (RAD), Joint Application Development (JAD)

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Business System Analyst

Responsibilities:

• Involved in all phases of software development life cycle (SDLC) in AGILE framework (from requirements gathering to implementation phase) focusing Strictly on Agile Scrum Methodology
• Developed the requirements in the form of use case diagrams, activity diagrams using UML and mapped any Change Request Specification (CRS) through user interviews
• Participated and contributed in daily stand up scrums, sprint meetings and sprint review meetings.
• Authored User stories, creating Use Cases, and Use Case Diagrams
• Written Business Use case in Wireframe using MS Visio for the GUI functional Testing of the Application.
• Created Data Flow Diagrams, Activity diagrams, Sequence Diagrams and Class Diagrams using MS Vision and Rational Rose
• Facilitation and participation in joint application design (JAD) sessions, meetings, brainstorming sessions and interviews
• Worked on very tight deadlines and aggressively for the completion of the Project
• Performing GAP Analysis, Business Process Modeling Notation (BPMN), AS-IS and TO-BE Analysis, Cost Benefit Analysis, Risk Analysis and Impact Analysis
• Created Sequence Diagrams, Class Diagrams and Data Flow Diagrams, Entity Relationship Diagrams, and Flow Charts using MS Visio
• Created Data Mapping Documents and Source to Target Transformation document for ETL / Data Warehouse
• Interact with Data teams and documentation of various data processes
• Created quality dashboards, Master detail reports using Queries, Pivot table, Metrics, graphs and charts
• Made presentations of project results and reports to the managers, directors and sponsors
• Generated routine, daily, weekly, monthly and Ad-hoc reports, Metrics reports and Trend Analysis and monitored data statics
• Used QC bug tracking System to submit reports and to monitor their resolution status
• Mock up screens and write detailed requirements/stories with clear acceptance criteria to guide development throughout the product development phase to ensure the right product gets built
• Worked with QA and DEV for Unit testing, Smoke testing, Unit, Regression testing for User Acceptance Testing and loaded in different BA, and Dev environment
• Involved in training of end users and documenting Training and Knowledge Transfer manual. Trained users on Cognos user tools.

Environment: MS SharePoint 2010, Lotus Notes, SDLC, AGILE, MS office suite 2010, MS Access 2010, MS PowerPoint 2010, MS Visio 2010, HP Service Manager, Cognos 8.2 BI (Framework Manager, Report Studio), MS Outlook 2010, MS Lync/Communicator, HP Quality Center, Rational Rose 8.1

Confidential, White Plains, NY

Sr. Business Analyst/Project Manager

Responsibilities:

• Involved in all phases of software development life cycle (SDLC) in AGILE framework.
• Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
• Extensively interacted with both user group and development team.
• Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.
• Documented the server farm requirements and requirements related to security within Share Point and using Windows Active Directory.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Incorporated the best practice methodologies as advocated by the Rational Unified Process.
• Designed and analyzed Business Process Model, Use Case model and test procedures based on AGILE methodology.
• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews.
• Involved in Call handling, Monitoring processes and CRS work force management processes
• Worked extensively with MS Project for resource management and allocation
• Worked with MS Power Point for presentations
• Used Rational Clear Quest and Clear Case for Change Management and Configuration Management.
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint, and MS Project for data migration in to the CI System Knowledge Data Base in MS Share Point.
• Involved in Quality Assurance maintaining Software quality standards and Software quality Matrices
• Designed and developed project templates based on AGILE Methodology
• Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Developed modules in the HR department for educating and training the user about the new system.
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis.
• Performed end-to-end ETL process including data Extraction, Transformation and Loading from source systems using Informatica
• Participated in designing and creating architecture of data warehousing star schema logical database model using Erwin.
• Generated Physical data model and logical data models with Erwin

Environment: Oracle 8x/9i, Asp. Net, MS Project, Cognos 8.2 BI (Framework Manager, Report Studio), Share Point 2007, MS Office Suite 2007, AGILE, UML, Clear Case 2002, Rational Clear Quest 2002, Informatica 8.0, MS Visio 2003.

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Designed and developed project document templates based on SDLC methodology
• Assisted with project team in the whole project lifecycle phases including scope analyzing, requirements gatherings, developments and quality assurance
• Conducted interviews with various business users, fund managers, financial advisors and technical team members to collect requirement and business process information using MS Visio, Requisite pro
• Interacted with Fixed Income business heads to finalize the Business Requirements for the application.
• Wrote SQL statements to extract data from the Tables
• Documented existing and proposed process flow, analyzed current and target system, and conducted GAP analysis.
• Developed and communicated Search Engine Optimization (SEO) strategy and best practices for the Internet sales teams, HTML developers, copywriters and others as needed.
• Identified, analyzed, defined and documented business processes and Use Case Scenarios
• Designed and developed all Use Cases and UML models using Rational Rose and Visio
• Assisted in preparing Functional Specification Document (FSD), developed non-functional requirements, and documented Business Requirements Document (BRD).
• Prepared detailed design documents to translate business process effectively for developers and product managers using MS Visio.
• Developed user documentation for all the application modules. Also responsible for writing test plan documents and unit testing for the application modules.
• Using Shared Containers and creating reusable components for local and shared use in the ETL process.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions
• Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification.
• Assisted in system and User Acceptance Testing, performed client presentations.
• Participated in entering and tracking system defects in Rational ClearQuest.
• Worked with developers and designers of BPM System to make sure development understands business process and detailed technical requirements.

Environment: Windows, Oracle, MS SQL Server, MS Visio, HTML, MS Access, UML, Quality Center, WebLogic, Requisite pro, SQL, Rational Clear Quest

Confidential, Virginia Beach, VA

Business Analyst

Responsibilities:

• Facilitated process movement to standards and procedures that involved implementation of MASC codec for IVR systems.
• Familiarized with Computer Telephony Integration
• The process involved in gathering information from the stake holders about their existing IVR based system, and then implementing the compression speech technology to enhance storage and quality of speech.
• Followed the guidelines of AGILE methodology
• Worked extensively with MS Office applications including MS Project, Power point, and MS excel
• Maintained effective vendor relationship using specific tools such as ACT, to maintain customer conversations and action items.
• Analyzed trends and design phases in the industry and applied the knowledge gained to creating comparisons, and tradeoff summaries.
• Held several JAD and JAR sessions to facilitate interaction with Business Users.
• Modeled the detail design of the system using Use case diagrams.
• Provided Business Requirement Documentation (BRD) for the customers after thorough market and technology research and by analyzing current market trends.
• Conducted GAP Analysis between the legacy reports and the New Built report to in corporate all the necessary information in the new report.
• Used Iterative Software Process for the development of the Reports.
• Interacted and conducted meetings with the Marketing Team to discuss pricing initiatives.
• Involved Requirement management.
• Created a Traceability Matrix to maintain the Traceability of the requirements.
• Used MS Project Gantt charts create the different modules of the project.
• Stored stake holder conversations as part of CRM Activities in detail using ACT 5.0.
• As part of CRM Activities, gathered client data, managed, tracked and analyzed this data to improve customer relationships and targeted marketing campaigns and pricing along with Marketing Team.
• Designed workflows and allocated permissions within SharePoint.
• Performed regression and user acceptance testing during various stages of the development.
• Held weekly meetings with developers and QA/testers to ensure project deadlines were being met.

Environment: Windows XP, MS Office, MS Project, MS SharePoint, SQL, Visio, AGILE, DNS, ViaVoice, PSM, MATLAB, Adobe Audition, ACT, .NET, NIST ScLite, Citrix

Confidential, Deerfield, IL

Business Analyst/Systems Analyst

Responsibilities:

• Performed the requirement analysis and documented the requirements using Rational Requisite Pro.
• Used the requirement attributes (priority, effort, and risk) as the basis for negotiating the inclusion of the requirement, to manage the scope of the system efficiently.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Involved with the QA team to Conceptualize, determine and develop test approaches and methods for Unit testing, Integration and Functional testing,
• Implemented Data Modeling standards, including element-naming conventions.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Experience in EDI automated first-pass claim adjudication, requiring thorough understanding of claim processing, both front and backend operations.
• Prepared and documented System Requirements and workflows for the Content Management Application tool.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set.
• Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes management (BPM).
• Performed GAP Analysis and Business Process Modeling Notation (BPMN)
• Performed Unit Testing and User Acceptance Testing and documented detailed defects.
• Wrote Procedure Manuals and was responsible for continuity preparedness.
• Used the DataStage Designer to develop processes for extracting, cleansing, transforms, integrating and loading data into data warehouse database.
• Managed various tests, stored test information, reviewed and analyzed test results.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Helped in writing Training manuals and helped business with the Training on a one to one sessions.
• Employed Rational Clear Quest for effective Change Management (Requirements Creep) and bug tracking during the testing lifecycle.

Environment: Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Windows XP, NT/2000, HTML, Vignette Content management Tool, J2EE (JSP1.2), XML, XSL, XSLT, HTML, Oracle 9i.