Operations Analyst Resume Profile Reston, VA - Hire IT People

EXPERIENCE SUMMARY

Seeking a business analyst position at a reputed company where I can demonstrate excellent leadership, business, and team work skills to produce effective results. Strongbusiness and economics background. Proficient in Microsoft Office. skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

COMPUTER SKILLS

Proficient in: MS Windows, MS Word, MS Excel, MS PowerPoint, Unified Financial Management System UFMS and Asset Management Systems AMS

PROFESSIONAL EXPERIENCE

Operations Analyst

Confidential

Analyzing and reviewing reports to determine appropriate cap utilization and adjustments.
Processing of servicer transfer activities and data quality review to ensure accuracy of reporting.
Generate monthly metric and team performance reports for management.
Perform loan level research on escalated issues/concerns received.
Complete root cause analysis to identify cap scenarios and recommend process enhancement/improvements.

Confidential

Proprietary System Analyst 2

Manipulating large volumes of data with proficiency in Excel and PowerPoint and creating pivot tables
Preparingand issuing instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management
Extracting existing data to manipulate/calculate/format into reports, charts, and graphs
Eliciting, documenting, and analyzing reporting needs and requirements
Performing ad hoc analytical requests and researching projects for Management
Providing email support to VIPs and general users in the areas of financial systems support, system anomalies, email, UFMS, Momentum applications and applications developed or deployed under this contractor or predecessors
Serving as the first point of contact for troubleshooting and resolving issues in UFMS and AMS to include Maximo and Momentum
Managing open trouble tickets in HP Service Manager and escalating tickets as appropriate from incident until resolution unless ticket must be escalated to out of scope

Confidential

Systems Analyst 1

Providing Policy Analysis Support Specialist to the Office of Acquisition Relocation Management
Tracked all work related training done by contracting officers at DEA
Assisted with the maintenance of DEA purchase card program
Worked in UFMS Assisted purchase card holders in reconciling transactions bought with JP Morgan purchase card
Used remedy ticketing system to help DEA hotline with purchase card related issues
Worked with JP Morgan and DEA card-holders in issuing new cards, preventing fraud, and adjusting credit card limits
Assisted with the small business and contract programs
Updated and issued Contracting Officers' warrants and FAC certifications
Created quick reference guides for doing business with HUB Zone and serviceddisabled veteran owned small businesses

Student Ambassador

Confidential

Provided information and services to the traveling public at Dulles International Airport
Welcomed and directed passengers to the appropriate security-screening lanes
Provided passengers with pre-security information: location of gates and airlines.
Provided assistance to the TSA screeners