Objective

Looking for a position as a Business Analyst where I can utilize my skills to the best to provide a value to the organization using the experience I incurred over the years. As an efficient, hardworking and good team member I believe to be able to make a difference with my presence in the organizations business that would increase its productivity in market.

Summary

• Over 6 years of experience as a Business Analyst in the Healthcare and Banking domain.
• A proactive high performer with proven ability to work with multi-discipline, cross-cultural teams and end users.
• Ability to handle multiple tasks and work independently as well as in a team.
• Strong proficiency in all phases of SDLC Software Development Life Cycle including requirements gathering, analysis, design, implementation, testing and deployment. Excellent understanding of the Waterfall and Agile methodologies.
• Experienced in customer/client interaction, deep understanding of business systems functionality and technicality.
• Partner with subject matter experts to gather and develop detailed business requirements for system implementations
• and service requests.
• Skills in developing Use Case diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams.
• Proficient in gathering business and technical requirements from both formal and informal sessions through interviews,
• NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
• Ability to clearly document business requirements BRD and functional requirements FRD , together with capturing the relevant Use Cases, UCDs Use Case Diagrams and Sequence diagrams.
• Experienced in creating Test Plans thorough hands on experience with designing test cases covering all test conditions and eliminating redundancy and duplications.
• Extensive experience in Functional, Integration, Regression, User Acceptance UAT , System, Load and Black Box Testing. Good Management, Execution and Documentation skills.
• Excellent knowledge of MS Office especially MS Excel, Power Point, Word etc

TECHNICAL SKILLS

• Operating Systems: Windows 95/98/2000/NT/XP/VISTA/7, UNIX/Linux
• Testing Tools/Utilities: Test Director 6.0, Load Runner.
• Defect Tracking Tools: HP Mercury Quality Center, Rational Clear Quest
• Microsoft Office Tools: Word, Excel, Visio, Access, Project, Power Point and Outlook
• Methodologies: Agile, RUP, Waterfall, Iterative, UML, CMM

Professional Experience

Confidential

Role : Business Analyst

Description:

• TD Prepaid Cards Services, formerly known as E-account is one of the leading providers of innovative corporate prepaid solutions across North America, EMEA APAC regions. They offer various programs ranging from Consumer Incentive, Sales Incentive, Payroll, Employee Rewards, Direct selling Wellness Incentives.
• One platform is TD's Prepaid Service secure web-based user interface that allows customers to effectively manage their prepaid account with features such as maintain online transactions, Manage profile and alerts, set up and manage withdrawals, perform ACH from prepaid account to bank accounts globally, manage direct deposits from employers and pay credit cards.

Responsibilities:

• Facilitated JAD Joint Application Design sessions and coordinated extensive communication networks interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e-mails, etc. to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Elicited and gathered user and business requirements through open ended discussions, brainstorming and storyboarding/storyboarding/prototyping.
• Recorded project plans, Business Requirement Document, Business Specification Document and data models for the iteration.
• Worked on commercial lending Acquisition and Permanent Loan Multi-Family, Mixed-Use, Industrial, Office and Retail Properties ,Streamlined Approval Processes , seasonal cash needs,receivables financing and short term cas flow.
• Interacted with the stakeholders, Business users, system architects, developers to understanding data model and structural data hierarchy. Translated business requirements into functional and Non-functional specifications to communicate with development team.
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity Diagrams and Sequence Diagrams using Rational Rose according to UML methodology.
• Recorded project changes on a weekly basis using change data to update the project plan and provide up-to-date information for project status reporting.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Formulated test plans, test scenarios and test cases for core subsystems.
• Interaction with SMEs, understand business needs and determine technical solutions. Identifying use cases, system documentation in the form of written narratives and flowcharts activity diagrams .
• Assisted in enhancement of training materials for new technology and process improvements.
• Identified and documented best practices for the product offering and provided analytical support and problem resolution for existing customers.
• Assisted quality assurance team in testing different releases and in designing test plans,VB scripts and test cases.
• Performed User Acceptance Testing UAT .
• Developed Project Status Metrics for weekly evaluation of Project Status and analyzed the impact of the open issues and Change Request on the Project Plan.

Environment: MS Office, Rational RequisitePro, Clear Quest, Microsoft Excel, MS Visio, commercial lending ,Crystal Reports,windows XP.

Confidential

Role: Business Analyst

• AIG Group and its affiliated companies have led the marketplace by introducing key innovations that make health care services more accessible and affordable for customers, improve the quality and coordination of health care services, and help individuals and their physicians make more informed health care decisions.
• United Claims System UCS is a web-based application that the providers can use to manage inpatient information and file claims electronically. There are five basic functionalities in the UCS namely Patient Access module, Forecast module, Electronic Medical Record EMR , Claims filing and Billing module to process claims through Electronic Data Interchange. The reporting tool is used to query, print and display tracking reports in compliance to HIPAA Act.

Responsibilities:

• Interacted with stakeholders and end users in order to define the purpose and scope of application and gather User Requirements.
• Created Requirement Specification Documents after conducting Interviews with End Users, JAD Sessions and analyzed their current systems.
• Involved in Medicare, Medicaid and also in International Classification Disease ICD .
• Involved in gathering requirements that comply with HIPAA 5010, HL7 and ANSI X 12 format regulations to protect the privacy of the employee insured under any policy.
• Conducted and involved in functional requirement reviews and walkthrough with the designers, developers and stakeholders.
• Monitoring Defect Tracking using Rational Clear Quest to ensure that testing effort is progressing with the development team.
• Involved in GUI Design sessions with the Usability Team and testing Browser compatibility and navigation.
• Actively involved in analyzing the As-Is process and designing to-be process as a part of business process re-engineering module, using TQM as a tool to handle various problems encountered during the effort to improve the process continuously.
• Managed the change request and analyzed the impact of the change request on the application in regards to Project Plan, Project Scope and Project Schedule.
• Interacted with users using existing Mainframe system for better understanding of business flow and implementation.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Organized meetings to discuss outstanding issues with QA team and developers

Environment: HTML, SQL, Rational Clear Quest, Windows XP/2000, MS Project, MS Visio, MS Outlook and MS Office.

Confidential

Role: Business Analyst

Scottsdale Insurance is one of the largest insurance and financial service providers in the United States. The firm provides a range of services in the areas of property and casualty insurance, life and health insurance, asset management and banking. Designed and developed a client server application that is easy to use and provide the Nationwide Finance System NFS Retail Business Management group with sufficient information from the Entity Information File EIF database to maintain relationships with current clients and identify opportunities for new entity relationships.

Responsibilities:

• Involved in gathering business requirements by conducting a series of meetings and brain storming sessions with the business users.
• Gathered and translated business requirements into detailed, production-level technical specifications, new Features, and enhancements to existing technical business functionality.
• Involved in identifying the process flow, the workflow and data flows of the core systems.
• Utilized Rational Unified Process RUP to configure and develop process, standards, and procedures. Analyzed business requirements and segregated them into high level and low level use cases according to UML methodology.
• Derived Functional Requirement Specifications FRS based on User Requirement Specification URS .
• Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Interviewing Subject Matter experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Resolved or escalated business process issues, item management issues or technical issues.
• Conducted JAD's with the development team, testing team and business team to fasten the project definition process. Wrote test cases for the User Acceptance testing.
• Worked extensively on user requirements gathering and gap analysis.
• Responsible for requirements gathering and documenting design specifications.
• Designed LDM design using Erwin according to business requirements
• Involved in the creation and implementation of the physical database.
• ETL Process to load the data from different source systems.
• Scheduled DTS tools and services to run at different intervals in SQL server.
• Performance query tuning to improve the performance along with index maintenance.
• Worked on the reporting requirements for the data warehouse.
• working on cutting edge technology to support multiple versions of iOS/Android/Windows operating systems/Mac/unix
• Created support documentation and worked closely with production support and testing team

Environment: Rational suite, Requisite Pro, MS-Visio,ios/AndroidJava, JSP, SQL Server, XML, HTML, Windows 2000.

Confidential

Role: Business Analyst

Medicos Health Solutions Inc. is the nation's leading health benefits company serving the needs of approximately 35 million medical members nationwide. The project at was a data warehousing project which included the warehousing of data from ACES and NASCO source systems into the target data warehouse. I worked as a business analyst for the warehousing of ACES source system data.

Responsibilities:

• Studied existing business application and processes, current source system, collected end user requirements and suggested the improvised business process model.
• Analyzed the As is and To be system documents to show the current and proposed functionalities of the system using MS VISIO.
• Worked in PBM services.Splunk indexes involved on searchable data from any app, server or network device in real time including logs, config files, messages, alerts, scripts and metrics.
• Gap Analysis of client requirements, generated workflow process, flow charts and relevant artifacts.
• Involved in defining and documenting the vision and scope of the warehousing project.
• Worked with ACES claims data for claims subject area, Enrollment and billing data for membership subject area.
• Involved in the development of Business and Technical Requirements Document BTRD and Business System Design BSD document for the project.
• Involved in identifying and studying the ACES system data for the attribute mapping purpose
• Conducted and participated in the JAD session with the SME's and project team members.
• Worked as a liaison between the business and technical side to convey the business needs to the system architects.
• Participated in weekly status meetings to present status and incorporate any digressions from the original scope.
• Capture information from Centers for Medicare and Medicaid Services enrollment forms.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Review client business requirements to identify the gaps.
• Involved in cross-functional teams, developing new ways to boost efficiency and delivering results in a fast changing environment to achieve company goals.
• Participated in the walkthroughs and meetings specifically for Claims and Membership modules.

Environment: Windows XP, Unix, ACES,Rational Requisite Pro, MS Office, SQL, MS Visio, UML, COBOL, IBM classic event publisher, TeraData, DB2, IMS.