PROFESSIONAL SUMMARY

• A Professional Business Analyst with 15 years of experience providing analytical and/or consulting services in Financial Services, State Government, Mortgage Industry, Insurance and Pharmaceuticals. Primary objective is to maintain the relationship between a business's operational needs and technology delivery in order to move an organization toward efficiency, productivity and profitability. Skilled at determining the business needs and data requirements of external and internal clients through interviews, consultations, document analysis, surveys, site visits, business process descriptions, and task and workflow analysis.
• Well-developed organizational, managerial, and interpersonal skills with proven ability to see the big picture and quickly isolate areas for improvement. Strong analytical and problem solving skills combined with a solid understanding of business concepts and the ability to communicate well with individuals at all levels of the organization.
• Detailed knowledge of the Software Development Life Cycle SDLC phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process through various methodologies such as Waterfall, Agile and Six Sigma/DMAIC.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

• Collaborate with Agile project team to ensure timely delivery and quality of all project deliverables
• Identify initial Business Case requirements other pre-project activities e.g., high-level requirements, project scope, and objectives
• Produce and review data/information models and preliminary system architecture
• Collaborate with the design and development teams to create Functional Specification FS documents to ensure adherence to business requirements and customer needs
• Produce and review data/information models and preliminary system architecture
• Resolve conflicting end-user requirements

Confidential

Business Analyst

• Worked on External Point of Entry system for Commercial Lending System
• Worked with development and analytic teams to provide reporting on software solutions
• Participated in Integration Testing, User Acceptance Testing UAT and Functionality Testing
• Gathered, created and documented Business, Technical and Functional requirement specifications
• Collected data used for data and field mapping
• Meet with Technical Design Analyst to discuss the system design and the necessary interfaces

Confidential

Product Owner/Business Analyst

• Lead Product Owner Council POC sessions for Agile Scrum Team.
• Performed daily stand ups with the Agile team
• Partnered with development and analytic teams to provide reporting on software solutions.
• Participated in Integration Testing, User Acceptance Testing UAT and Functionality Testing.
• Served as lead Product Owner for Vendor Management Project
• Lead Business Analyst for Member Migration- Blue Map Project

Confidential

Business Analyst

• Participate in Business and Technical Requirement sessions in an effort to gather information to create a statewide Health Benefit Exchange
• Attend meetings with various agencies CCIIO - CENTER FOR CONSUMER INFORMATION INSURANCE OVERSIGHT NAIC National Assoc. of Insurance Commissioners to share ideas for building a Health Benefit Exchange based on Federal guidelines.
• Met with Technical Design Analyst to discuss the system design and the necessary interfaces of the Exchange system with current systems within the Health and Human Services system.
• Helped to create an RFP Request for Proposal to present to potential vendors to build the Health Benefit Exchange

Confidential

Business Consultant

• Supported the analysis, planning, implementation and evaluation of Dealer Finance/Commercial Loans to new IBM DB2 Web-based AFS system.
• Work with Subject Matter Experts to gather, create and document Business Requirements as well as Technical and Functional specifications
• Worked with Dealer Finance through data modeling on Dealer Finance Department to determine best solution for maximizing business performance and reach project targets and expectations
• Mapped out Work Flow process for As Is process and the To Be using Microsoft Visio.

Confidential

Business Analyst

• Participated in Business Requirement and Technical Design Sessions for converting Commercial Loan's legacy systems to AFS.
• Reviewed and provided feedback on business requirements through JAD sessions with SME's.
• Used Microsoft Project to track project and implementation plans for system interface.
• Used Data modeling concept to define legacy applications and design interface plans with AFS
• Provided oversight and direction of project scope to outsourced vendors.
• Formed detailed UAT and QA test plans, managed system testing and preserved testing documentation.

Confidential

Independent Consultant

• Provided analysis for various clients' existing business practices.
• Made recommendations and provide reports on how to increase profits, efficiency and other operations.
• Assisted clients with review of new technologies and trends in their industry.
• Provide training material and support for FTE on new financial system SunGard .

Confidential

IT Business Analyst Lead / Process Optimization Services

• Studied, analyzed and documented as-Is business Work Flow using Six Sigma methodology.
• Reviewed technical and functional and recommend options to ensure success of the ERP system implementation for the company.
• Worked with subject matter experts SME for Hyperion Planning processes, strategy, data requirements, testing, etc. Leverage skills, experience, and Hyperion functional knowledge to work with various segments and functions to effectively execute project initiatives.
• Provided ongoing checkpoints to support new system implementations.
• Managed and administered project documentation using Microsoft Office SharePoint Application.

Confidential

Business Consultant Contractor Supply Chain IT

• Researched and analyzed production specifications submitted by business unit for Supply Chain Management SCM .
• Conducted feasibility studies to determine the capacity management of existing server.
• Worked with business partners to determine software for end to end capacity reporting.
• Performed a detailed gap analysis to determine the need for a new process.
• Used DB2 SQL Server to mine data and filter specific chemicals from biological database.
• Worked on traceability matrix, Use case analysis and developed Test scripts.
• Used standard UML for specifying, constructing, and documenting standard system functionality.

Confidential

IT Business Consultant Contractor

• Actively involved in implementing an IBM DB2 Web-based MSP for Wachovia Mortgage.
• Worked with stakeholders and Senior Management to document the as-Is Process and Create a new To- Be Process.
• Reviewed Functional specifications with the business owners. Conducted system configuration, unit testing, integration testing, solution design and functional specification documentation.
• Created use cases, test cases, facilitated UAT and user's training documentation materials.
• Provided web-based and in person Technical support.

Confidential

Business Analyst Contractor - Operation Service Delivery

• Analyzed Business, Technical, and Functional requirements for execution of loan origination system LOS for the Mortgage Department.
• Primary point of contact between Lines of Business and IT responsible for evaluating potential solutions to processes, procedures and compliance guidelines for originating loans
• Transformed Business Requirements into Technical Specifications while adhering to strict company processes and standards.
• Critiqued preliminary designs for user interfaces, reports, and system procedures.
• Created test scripts and use cases for end user testing.

Confidential

Sr. Business Consultant Professional Services

• Contracted within Commercial Banking Industry to identify strategic Functional and Technical improvements
• Reviewed business processes and procedures focused on strategy and creating a new business structure
• Analyzed business, technical, and functional requirements for execution of loan system.
• Extracted data from company's current software ALS using SQL to build queries AFS Automated Financial Systems used primarily for commercial construction loans.
• Developed employee training programs

Confidential

Supervisor Loan Servicing

• Supervised, coached and trained 10 Commercial and Consumer loan associates on the Fidelity ALS system.
• Ensured compliance standards throughout merger/acquisition of CCB to SunTrust.
• assumptions and property releases on performing assets
• Managed workouts of non-performing loans and REO assets.

Confidential

Title Processor/Mortgage Closer

• Prepared commercial and consumer mortgage loan files to support refinancing or new home purchases.
• Responsible for processing borrower requests for lease approvals and property assumption.
• Managed workouts of non-performing loans and REO assets
• Performed due diligence on assets backed by commercial real estate.
• Facilitated loan closings and prepared the closing statements.

Confidential

Business Process Analyst

• Reduced cycle time for new hire training by 35 . Reviewed workflow processes and procedures for Consumer Credit Services and made recommendations that increased productivity and enhanced quality of work by 70 , while reducing expenses.
• Created web based training manual for new hires and continued education training for exempt and non-exempt resulting in an immediate 50K net savings.

Process Design Analyst

• Lead Subject Matter Expert and liaison for Nations Bank between Business teams and IT department through all mergers and acquisitions.
• Provided strategic and tactical analysis for system integrations within Consumer Resource Operations.
• Reviewed processes and procedures while gathering business and technical requirements.

Procurement Coordinator

• Managed the planning and design for office structure and set-up.
• Established vendor relationships to manage consistent workflow, control cost and savings ensured that purchase orders were accurate and released in a timely manner.
• Maintained bank safety program to comply with OSHA regulations. Piloted on-site business continuity plan.

Dealer Financial Analyst

• Conducted on-site analysis to review floor plans for Automobile and Recreational Vehicle Dealers Responsible for cost estimating, cost benefits analysis, and return on investments.
• Analyzed buying trends and monitored dealer's monthly inventory.
• Designed procedures for Inventory Accounting, Merchandising as well as Sales Reporting..

Confidential

Credit Collections Manager

• Directed credit investigations and collected delinquent commercial and consumer accounts.
• Responsible for cost estimating, cost benefits analysis, and return on investments.
• Redesigned new credit policies with 15 profit margin recommended portfolio acquisition of new clients.
• Produced over 10 million in gross revenue and 3.5 million in net profits.

SOFT SKILL SET:

• PROJECTS: Project Scope, Planning Development, Strategic and Tactical Development, Communication Liaison, Training Instructor/ Training Manual development, System Interface and Conversion, User Requirements, Data Mapping, Data Modeling, User Acceptance Testing, RAD/JAD Rapid Application Development Joint Application Development Sessions, Six Sigma DMAIC , .NET applications, ERP Enterprise Resource Planning
• BANKING: Consumer and Commercial Loans Accounts Payable/Accounts Receivable, Vendor Management, Office Design and Set-up, Credit Risk Management/ Asset Management, General Ledger, Collections Recovery, Point of Sales POS , E-commerce online banking , External Point of Entry
• BANKING APPLICATIONS: LOS Loan Origination Systems , ALS Advanced Loan Systems , AFS Automated Financial Systems , Hyperion, SunGard, CTS Collateral Tracking System , BOL Banking on Line , E-Commerce, LINX Locate Index Navigate Extract
• SOFTWARE: Microsoft Office, SharePoint, Windows, Lotus Notes, Web Meeting, PowerPoint, Access, Microsoft Excel, Project, Visio, Network Operations NetOp , WEB Meeting, SQL, UML, Metadata