Summary

10 plus years of professional experience in Property Casualty Insurance, of which majority is in Business Analysis, System Analysis, Quality Assurance, Consulting and Project Management

Major Strengths:

• Senior P C Insurance IT professional with extensive experience in the areas of Business Analysis, Business Consulting, Project Management with a strong Insurance domain background
• Proven background of Implementing Software products and solutions
• Competent in defining Requirement Strategy, Planning and Estimations
• Competent in Business Analysis activities like Requirements Elicitation, Analysis, Documentation, Stakeholder Analysis, Enterprise Analysis and Solution Assessment
• Experience of working in different delivery models like Waterfall, JAD and Agile with extensive Client site USA experience as well as Onsite-offshore model
• Involved in Business Development and Pre-Sales activities including researching trends, building collaterals and facilitating business partnerships with various vendors
• Senior Member and Mentor for the Business Analyst Competency Centre for the organization and responsible for effective development and mentoring of Business Analysts
• Key person involved in developing internal service offerings / products such as Underwriting Workbench AccuRUSI , Social Media and Mobile solutions with end-to-end contribution right from solution conceptualization, formulating strategies, creating business case, validation with industry analysts/experts and developing Go-To-Market strategies
• Experience of leading teams of Business Analysts on complex projects in areas such as Policy Admin, Claims, Billing, General Ledger, Reinsurance, Data Migration and Forms
• Exposure to Insurance products such as Insurity Policy Decisions and Guidewire Claim Center

Professional Memberships, Certifications Other Achievements:

• Associate of Insurance Institute of India
• Successfully completed the Certified Business Analysis Curriculum CBAPTM IIBA approved course along the lines of BABOK
• Member of IIBA - International Institute of Business Analysis
• Received MD's Merit Award for exceptional performance in 3i Infotech

Professional Experience:

Role: Lead Business Analyst

Forms Index Tool application development implementation for forms creation and maintenance for Insurity's Policy Decision

Project Description:

Replacing multiple desktop based and client facing Insurance Forms applications for Insurity with a HTML 5 web based application for internal and client users

Responsibilities:

• Defining Requirement Strategy and approach
• Defining Application scope, Requirement elicitation from stakeholders using different techniques such as JAD sessions, interviews, etc.
• Analysing Requirements using different tools like impact analysis, requirement traceability, etc.
• Documenting Requirements using Use Cases, process flow diagrams, prototypes, etc.
• Conducting Requirement walkthrough sessions and seeking sign-off from business stakeholders
• Creating Test Plan and Test cases
• Providing inputs to creating Design requirements
• Enabling User Acceptance Testing

Environment:

.Net, HTML5, TFS, HP PPM, MS Visio, MS Word, MS Excel

Confidential

Role: Lead Business Analyst

New Product implementation for MMC's Surety Business

Project Description:

Replacement of Surety Application for MMC with a new package product. The scope included Business Analysis Requirements Planning Strategy, Elicitation, Documentation, Analysis Estimation for the areas of Data Conversion, System Interfaces with Upstream and Downstream systems and Reporting.

Responsibilities:

• Defining Requirement Strategy and approach
• Defining Application scope, Requirement elicitation from stakeholders using different techniques such as JAD sessions, interviews, etc.
• Analysing Requirements using tools like functional decomposition, requirement traceability, etc.
• Documenting Requirements using Use Cases, process flow diagrams, prototypes, etc.
• Conducting Requirement walkthrough sessions and seeking sign-off from business stakeholders
• Analysing Data Migration with respect to defining scope, finalizing approach and methodology and determining testing plan
• Creating Test Plan and Test cases for reporting and Interfaces
• Providing inputs to creating Design requirements
• Working with the Design and Technical team on Estimations

Environment:

.Net, Business Objects, MS Visio, MS Word, MS Excel

Confidential

Role: Lead Business Analyst

Functional Capability Assessment of Insurity's Claims Decisions product with Guidewire's ClaimCenter

Project Description:

This was a pure consulting assignment that included assessing the functional capability of Insurity's claims product Claims Decisions against industry leader Guidewire's ClaimsCenter product. The scope included identifying strengths, gaps and providing future capability building roadmap.

Responsibilities:

• Functional mapping of the Claims Decisions with respect to Claims lifecycle listing all key features functions and assigning functional weightages
• Comparing these features functions with the ClaimsCenter features and functions and scoring on the basis of the assessment
• Determining weighted scores to strengths and weaknesses of Claims Decisions. Identifying gaps.
• Providing a future roadmap to build capability as per recommendations provided
• Environment:
• MS PowerPoint, MS Visio, MS Word, MS Excel, Claims Decisions, ClaimsCenter

Confidential

Role: Lead Business Analyst

Development of Underwriting Workbench Solution AccuRUSI

Project Description:

The project included conceptualization and development of underwriting workbench solution 'AccuRUSI' targeted at commercial underwriters. The solution included various modules like Case Management, Assessments Accounts Risk , Location Intelligence, Collaboration, etc.

Responsibilities:

• Analysing the existing pain areas in commercial underwriting discipline
• Conceptualizing the solution with respect to solution features, functions, benefits
• Presenting and getting the concept and fundamentals whetted by industry Subject Matter Experts and Analysts such as Celent, Novarica, Gartner
• Preparing conceptualization document, functionality document, use case documents and data mapping document
• Prototyping the TO BE system via MS VISIO screen mock-ups and HMTL wireframe. Helping build the business case for the solution development
• Helping technical team to come up with various functionality proof-of-concept and deciding the technology platform
• Participate in estimation and costing

Environment:

.Net, TFS, HTML 5, MS Visio, MS Word, MS Excel

Confidential

Role: Lead Business Analyst

Conceptualizing and creating solution accelerators in the area of Mobility and Social Media

Project Description:

The project included defining and analyzing requirements for a Social Media Mobility solution for P C insurance companies preparing working solution prototype and demonstrate to Prospects

Responsibilities:

• Identifying insurance functions where Social Media Mobility can be used to achieve desired outcomes enhanced productivity, customer retention, etc.
• Define Business Requirements and Scope
• Prototyping solutions and doing Feasibility and Cost/ Benefit analysis
• Prepare business case
• Conceptualization of the overall solutions and getting them wetted from SMEs both internal external
• Environment:
• HTML, MS Visio, MS Word, MS Excel, MS PowerPoint
• Organization: 3i Infotech Jan 2006 to April 2011

Confidential

Role: Lead Business Analyst

Implementation of 3i Infotech's packaged Insurance product 'Premia'

Project Description:

Implementation of 3i Infotech's packaged Insurance product 'Premia' at APIC in the line of business of Professional Liability Insurance. The modules that were implemented were Policy Admin, Claims Admin, Billing, Reinsurance, General Ledger, and Risk Management. In addition to this there was a project for Data Conversion and Agency and Customer portal.

Responsibilities:

• Defining Requirement Strategy and approach
• Defining Application scope, conducting Stakeholder Analysis
• Carrying out Business Process Study that included Eliciting Requirements using tools like interviews, group discussions, questionnaires and other BA techniques
• Documenting requirements Functional requirement Documents, Scenarios Use cases, etc.
• Acting as a link between the customer and the development team
• Preparing Test Cases for System testing, Lifecycle testing and UAT
• Conducting User training including preparing of training documentation
• Conducting user testing and UAT User Acceptance Test
• Working closely with customer on change management
• Designing, Planning and Executing the Data Migration activity for migrating data from the customer's legacy system into the new system

Environment:

Oracle, D2K, SQL Servers, .Net, MS Visio, MS Word, MS Excel, MS PowerPoint

Role: Project Manager

Responsibilities:

• Managing the overall project timelines and delivery schedules
• Presenting project reports progress, issues, milestones, etc. to Stakeholders
• Managing Change Control
• Managing Resources

Confidential

Role: Business Analyst

Implementation of 3i Infotech's packaged Insurance product 'Premia'

Project Description:

Implementation of 3i Infotech's packaged Insurance product 'Premia' at APIC in the area of Professional Liability and General Liability Insurance. The modules that were implemented were Policy Admin, Claims Admin, Billing, Reinsurance, General Ledger, and Risk Management.

Responsibilities:

• Defining Requirement Strategy and approach
• Defining Application scope, conducting Stakeholder Analysis
• Carrying out Business Process Study that included Eliciting Requirements using tools like interviews, group discussions, questionnaires and other BA techniques
• Documenting requirements Functional requirement Documents, Scenarios Use cases, etc.
• Acting as a link between the customer and the development team
• Preparing Test Cases for System testing, Lifecycle testing and UAT
• Conducting User training including preparing of training documentation
• Conducting user testing and UAT User Acceptance Test
• Working closely with customer on change management

Environment:

HTML, MS Visio, MS Word, MS Excel, MS PowerPoint

Confidential

Role: Relationship Manager

Responsibilities:

• Providing technical support to the marketing team
• Providing technical support for insurance needs of the clients both external and HSBC group companies for both underwriting and claims
• Preparing broking slips in line with the client's requirements
• Comparative analysis of quotations, negotiating with the insurance companies on behalf of the clients, making recommendations

Confidential

Role: Officer Technical Services

Responsibilities:

• Pivotal in rendering effective technical support to Underwriting, Engineering Risk Management teams
• Handling the commercial insurance renewal processes for the entire region
• Responsible for handling commercial auto insurance related issues for the region
• Overlooking the entire Policy processing for certain commercial insurances right from proposal stage to policy issuance stage

Confidential

Role: Management Trainee

Responsibilities:

• Handling sales of General Insurance products in Mumbai
• Providing underwriting technical support to Agents
• Servicing several top notch corporate clients and relationships
• Helping in developing easy to use calculators for various retail and commercial insurance products