SUMMARY:

• 10+ years of International Experience in Business Analysis,Project Management, Requirement Gathering, GAP Analysis using AGILE & WATERFALL Methodologies in Top 5 Consulting Experience with Top 5 Telecom, Banking & Finance Industries.
• Collaborated closely with Business Stakeholders to identify and analyze core requirements and key features of the ongoing telecom operations projects.
• Ensure excellent Quality of the deliverables and managing the challenge of changewithout affecting quality.
• Holds the merit of working with top IT companies such as, Oracle Financial Software Services Ltd., Tech Mahindra Tata Consultancy Services and Infosys Technologies Ltd.
• Excellent interpersonal, communication and organizational skills with demonstrated abilities in business analysis and customer relationship management
• Coordinated and facilitated extensive user interviews and workshops to gather and analyse requirements
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Provided comprehensive support to all end users and stakeholders through and documentation
• Meticulously analyzed incident data to recommend solutions to improve revenue per call and customer satisfaction/retention
• Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase operations efficiency
• Prepared monthlyStatus Reportsfor Change Requests to the project team that was used in efficient tracking and monitoring of open issues of the project.
• Created Product Backlog, Sprint Backlog and managed User stories.
• Led daily stand - up meetings.
• Worked on JIRA for defect tracking.
• Responsible for the coordination and execution of business analysis and establishing,Maintaining and implementing the tools, methods and procedures for the businessaalysis process.
• Solicited client requirements using walk-through, document analysis, storyboards, usecase scenarios, business analysis, task and workflow analysis
• Wrote clear and concise requirements ensuring that requirement statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable.Business Analysis Requirement Gathering Effective Communication Project Management Change Management

• Business Analysis
• Requirements gathering, Functional gap analysis, Requirement Tracking, Application design, configuration, module setup, test script generation; create functional
• Specifications, end users, and production support.
• Express requirements using User Stories, Business Rules, Story Boarding,
• Personas, ORD, Process Flow Diagrams, etc.
• Mapping requirements & providing client with best solutions involving evaluation & definition of scope of project and contributing in the finalization of project requirements
• Working on end to end solution, business analysis for IT projects
• Project Management
• Mapping requirements & providing client with best solutions involving evaluation & definition of scope of project and contributing in the finalization of project requirements
• Handling resource allocations and working on end to end solution, project & delivery management for IT projects

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst

Responsibilities:

• Created very effective User Stories, Use Cases, Synthesize current business intelligence or trend data to support recommendations for action.
• Acted as liaison between Business and IT Teams. Created Data Flow Diagrams for high level data flow definition. Successfully captured the requirements, Scheduled Business Requirements Review meetings, GAP Analysis Discussions, Attended Technical Review meetings with Architects.
• Managing Change Management activities for the entire project. Maintaining and ensuring compliance for entire project in Change Management
• Accountable for business analysis, approving releases of patches and new enhancements as change requests
• Manage timely flow of business intelligence information to users.
• Document specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs.
• Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
• Maintain library of model documents, templates, or other reusable knowledge assets.
• Successfully elicited, documented, prepared and managed business requirements package for stakeholder sign-off and delivery to technical teams
• Responsible for the coordination and execution of business analysis and establishing, maintaining and implementing the tools, methods and procedures for the business analysis process.
• Established meaningful traceability between related requirements
• Documented requirement artifacts which utilized industry standard diagram techniques to enhance the clarity of definition, including: process flows, context diagrams, use cases, wireframes, etc.
• Set requirement baselines upon obtaining requirements package sign-off and support requirements change management, analyzed impact and obtain change sign-off throughout Technology Delivery Life Cycle (TDLC) framework
• Ensured accuracy of functional requirements/specifications for handoff to development team.
• Interfaced with Business Partners, Technical resources (i.e. Solution Engineers, Systems Analysts, Test Leads), Architecture, and Quality Assurance to translate and simplify requirements, ensure requirements are met throughout entire TDLC framework, and verify that the implemented solution meets the requirements
• Acted as a liaison between the business and IT design & delivery teams
• Identified and articulated the need for requirements change and assessing the impact of the change

Technical Platform: Microsoft Office 2013 (Word, Excel, PowerPoint, Visio, Projects, SharePoint) Oracle Discoverer Plus, MSSQL, Oracle 10g, UNIX, Agile Tools Rally, Jira, TOAD, SQL, UML

Confidential

Business System Analyst

Responsibilities:

• Worked as IT Business Analyst on enhancement projects. Accomplished successful requirement gathering for large and complex project with effective gap analysis.
• Publicized the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Understood the business problems / needs from business executives, product managers, operations managers and business users.
• Successfully obtained sign-off against the business requirements.
• Communicated business requirements to development and quality assurance staff, Ensured traceability between business and functional requirements
• Reviewed and approved all systems charts and programs prior to their implementation.
• Directed daily operations of department, analysing workflow, establishing priorities, developing standards and setting deadlines.
• Facilitated relationships and translated business needs into technology solutions
• Facilitated requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements
• Translated business requirements into functional requirements
• Applied thorough understanding of business processes and user needs to formulate and define system scope and objectives
• Analyzed business operations and processes to understand strengths and weaknesses and support the identification of opportunities for automation; proactively identifies opportunities for process automation and may lead any resulting process redesign efforts
• Created workflow diagrams to document current and future business environment
• Tracked progress of projects to ensure alignment to requirements; manages any deviations from requirements to ensure resolution
• Interacted with business, conduct analysis and document business processes, functions, capabilities, requirements, etc., enabled by IT
• Performed a liaison between the business and IT Services
• Identified and articulated the need for change and assessing the impact of the change
• Analyzed and interpreted business and user requirements into functional requirements and specifications that have an appropriate level of detail suitable for use by the development implementation teams.
• Solicited client requirements using walk-through, document analysis, storyboards, use case scenarios, business analysis, task and workflow analysis
• Wrote clear and concise requirements ensuring that requirement statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable.

Technical Platform:Microsoft Office (Word, Excel, PowerPoint, Visio), UNIX, Oracle 9, Windows XP, SQL, TOAD.

Confidential

Business System Analyst

Responsibilities:

• Supported project managers to ensure key deliverables are met in an accurate timely manner assisting in the troubleshooting of problems and issues; make recommendations and provide alternative solutions when it applies.
• Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats
• Performed ongoing hardware and software maintenance operations, including installing or upgrading hardware or software.
• Develop system engineering, software engineering, system integration, or distributed system architectures.
• Establish functional or system standards to ensure operational requirements, quality requirements, and design constraints are addressed.
• Research, test, or verify proper functioning of software patches and fixes.
• Direct the installation of operating systems, network or application software, or computer or network hardware.
• Monitor system operation to detect potential problems.

Technical Platform: Microsoft Office (Word, Excel, PowerPoint, Visio), UNIX, Oracle 9, Windows XP, SQL, TOAD.

Confidential

Software Engineer

Responsibilities:

• Worked in the back-end of Harvest and enhanced the functionality of Harvest by adding new scripts in the backend for validation, promotion or demotion of a package.
• Created Perl scripts for server health checks, enhanced the existing scripts for adding new business rules like adding new validations before promotion or demotion of a package
• Enhanced the password reset script in Unix Shell Scripting and coded SQL scripts to facilitate maintenance activities in Harvest.
• Managed UTP preparation, implementation plan preparation for QA, Prod.
• Served as a Developer and Module Lead and looked after requirement management, design and development of architectural enhancements

Technical Platform: UNIX, Windows XP, SQL, Perl Scripting

Confidential

Responsibilities:

• Accountable for adding a new feed between Upstream and Downstream systems while working in the backend of Unix
• Modified the configuration files and added new entries in template files using Emacs editor (The addition of new entries in template files helped in getting messages from input remote queue and putting messages in destination queue as well as putting test messages in input remote queue).
• Added new links so that start-up scripts could be invoked (Start-up scripts start services)
• Processed message inserting script in a custom made shell script for the specific workflow
• Tested the message passing in the workflow and set up the Schema for Testing

Technical Platform: UNIX Shell scripting, Windows XP, SQL, TOAD, Perl Scripting.