PROFESSIONAL SUMMARY:

• Highly accomplished professional with almost 12 years of experience in varied roles for leading P&C Insurance carriers. Extensive experience in Business Analysis, Project Management, Consulting & Process Analysis. Expertise in handling multiple critical projects simultaneously. Deep knowledge of all P&C insurance processes & Guidewire products (PolicyCenter, Rating Management & GPA). Extensive experience working across Agile & Waterfall. Consistent focus to stay at the forefront of technology, best practices in the P&C insurance industry. MBA from a Top 5 Business School in India. Have a Green Card - Need no sponsorship to work in the USA
• Requirement Analysis; Business Process analysis; Requirement Gathering; Gap Analysis; Stakeholder Management; Root Cause Analysis; Facilitation and Elicitation Skills; Designing Use Cases; User Interface Designs; Report Specifications; Creating Change Request Documents; Creating Wireframes; Well-Versed in BABOK principles and methodologies
• Experienced in Agile and Waterfall SDLCs; Project Planning, Project Scoping; Project Execution; Project Monitoring and Control; Risk Management; Stakeholder management; Business planning; Quality procedures; Delivery excellence; Managing expectations; Customized Reporting; Knowledge Transfer Management

TECHNICAL SKILLS:

Programming Languages: C, C++, UNIX Shellscript, Mainframe, AS400, XML, GXXML

Databases: MS-SQL Server, DB2, IMS

Utilities and Tools: Microsoft Project, Excel, Visio, Word, PowerPoint, UML version 1.4 and 2.0, HP Quality center, JIRA,IBM RRC/RTC

Insurance IT products: Guidewire, OneShield, Genius, AgencyPort, EMC xPression

PROFESSIONAL EXPERIENCE:

Confidential

Lead Consultant

Responsibilities:

• Lead a team of BAs to perform necessary research to fully understand the business issues, develop possible solutions - Interact with the business product owner to elicit the requirements (features & epics) and translate them into requirements (user stories) for the development & QA teams
• Work alongside PolicyCenterarchitects, system integrator team, product owners, developers & quality analysts to intimately understand allUI/Configuration,Product Model&Data Modelchanges being done to PolicyCenter on top of the OOTB product. Ensure the portal is in complete sync with PolicyCenter
• Work very closely with the technical team to support development of innovative, cost effective solutions, and most viable business/technology for the portal
• Lead all the data mapping, integration activities - implement the different integration points - examples include PolicyCenter to Portal, PolicyCenter/Portal to UWRS & PolicyCenter/Portal to ODM
• In corporate agile methodology and scrum techniques to manage requirements and enhance the evolving applications
• Facilitate scrum planning & daily-stand up meetings
• Successfully implemented the first key CLT program milestone of achieving a “Submission Rating” for policy data passed from the portal to PolicyCenterfor the BOP (Business Owners Policy)pilot rollout within 3 months
• Assisted the team in creating a healthy backlog. Provided high level estimates, prioritized stories & release plans for the different sprints

Confidential

Sr. Manager

Responsibilities:

• Worked closely with the carrier and Confidential consultants to ensure thorough, complete & accurate documentation of all the insurance process flows
• Performed “Gap Analysis”, “Fitment Analysis” between the business process maps and the OneShield OOTB flow. Looked for automation scope/opportunities in the different process operations
• Created and obtained sign-off on different end-to-end insurance process flows & detailed process manuals for the cognizantBPS (business process services) operationsteam. These manuals will be usedin the “steady-state” delivery phase

Confidential

Manager

Responsibilities:

• Led a core team in supporting the ACE core Policy Admin IT systems including Genius and xPression across all insurance processes including Submission, Issuance, Policy Change(including Out-of-Sequence transactions), Renewal, Cancellation, Reinstatement, & Rewrite for multiple business lines
• Led detailed business requirement gathering for large projects/Business Units such as "Professional Liability(EO and DO)”, “Primary GL”, “Excess GL”, “Excess WC”, “Foreign Casualty”, “Kidnap & Ransom”, “Inland Marine”, “Medical Risk” and “Casualty Risk” etc.
• Created BRDs (functional & non-functional requirements), maintained requirement traceability while tracking requirement status throughout the project lifecycle
• Worked with the development team in solving user issues, production support problems as per defined SLAs
• Supervised/reviewed/performed test case creation, test log review; supervised and completed production day checkout testing
• Supported business users during SIT & UAT for the planned production releases
• Worked closely with different business units to understand essential business problems and solution - aligned with business units to prioritize development work and arrange appropriate resources for the upcoming production releases
• Responsible for sending customized periodic reports to different ACE Business Units including release day reports
• Responsible for project level IT planning, monitoring and reporting
• Identified & tracked change requests to closure
• Assessed risk and ensured quality across all deliverables
• Developed and delivered end-user /system demos
• Worked on “special” projects
• Successfully completed the forms automation project for the K&Ewhich had been tried several times earlier but could not be completed due to various reasons
• Played a key role in solving critical outstanding issues for the Professional Liability business which was impacting productivity and efficiency
• Worked with different business units to identify persistent issues and provided successful recommendations for resolving them
• Received numerous appreciations from ACE management for streamlining processes & proposing new ideas such as an ‘Enterprise form factory’

Confidential

Manager/Sr. Biz. Analyst

Responsibilities:

• As a part of Insurance- Business Solutions Group (Insurance Business focused group of HCL Technologies managed project delivery, provided internal and external consulting & handled pre-sales for Insurance clients
• Led large RFP teams (RFP value > $ 1mn) in drafting client specific solutions, taking to deal closure. Largest RFP handled was for $50 mn for a major fortune 100 insurance carrier. Own Complete RFP responses covering technical and functional approach, effort estimation, and pricing - Lead the solution creation effort from a holistic point of view
• Manage CXO level visits, Client Workshops and Seminars for key Insurance clients to enable HCL up the value chain and open up cross-sell opportunities between different verticals and horizontals
• Proactively identify insurance business trends and emerging opportunities and create propositions around them to be taken to the market
• Prepared business cases for rationalization of IT spend for key insurance clients

Confidential

Team Lead

Responsibilities:

• Managed a 6 member multi location team spread across USA and India in Project planning, execution & monitoring for the ADS(Automated Disbursement System) - the central financial application at Hartford
• Managed a 5 member multi location team spread across USA and India in identifying synergies and ‘best of breed’ solution architecture/approach for the integration effort between Metlife &General AmericanLife Insurance Company

Confidential

Programmer Analyst

Responsibilities:

• Worked in a 5 member multi location team spread across USA and India in performing enhancements and executing maintenance requests for Resident Account Maintenance Platform Account Processing module