SUMMARY:

• 15 years of demonstrated ability in providing innovative solutions to complex business problems and a certified Project Management Professional (PMP). Extensive experience identifying, nurturing and growing strategic business relationships with clients and partners to deliver the highest quality business - IT services, CXO level relationship management, IT Service delivery and people management. Introduced solutions/ideas to improve client business performance and ensured systematic and consistent delivery of services in multiple industry verticals. Capable of managing end to end RFI/RFP processes including financial/contract terms negotiations. Sold and delivered IT Services in application development/maintenance, Quality Assurance, Risk Management and product implementation/customization.
• Helped Collabera win their first IT Services project for a total of $7 Million in Wells Fargo and Freddie Mac
• Expanded a major account with Toys R Us from $1 million to $5 million within two years.
• Supervised the design of a major T-Mobile product to integrate multiple applications.
• Managed an international team of 150 staff on a $9 million/year account to roll out the first integrated application product in the airline catering service industry for Gate Gourmet.
• Augmented a single $1.3 million project with Halliburton to a 5 year, $60 million account.
• Utilized a global delivery methodology to turn an insolvent Citigroup project into a revenue generating venture.
• Designed a software product for Nielsen that gained wide success in the US retail industry.

TECHNICAL SKILLS:

Language/Platforms: Java/J2EE, .Net Framework, Web Services, XML, MVC, UML, Java Script, jQuery

Application Servers: JBOSS, WebSphere, Tomcatand Web logic

Tools: Clarity, Jira, MS-Project, Planview, VSS, CVS, Clear case, and SharePoint

Methodologies: Waterfall, Agile (SCRUM), OOAD, RUP and JAD

Database: SQL-Server, Oracle 8i, 9i, 10g, 11g

PROFESSIONAL EXPERIENCE:

Program Management Consultant

Confidential

Responsibilities:

• McGraw-Hill (MHE,) is one of the "big three" companies in domain. MHE has multiple reporting applications to deliver reports to different States.
• The services comprised off the shelf and customized assessment solutions with innovative delivery, reporting, scoring and data management services, such as summative, interim/benchmark, and formative assessments, psychometric and test security service; item, test, and model curriculum development.
• These solutions are for federal and state government, as well as commercial clients from analysis through development and reporting.

Program Manager

Confidential

Responsibilities:

• Managed complete scope/schedule/cost of all allocated product contracts with multiple Confidential ’s customers for a total contract worth of $45 million a year.
• Developed and maintained strategic relationships for the assigned portfolio of contracts
• Coordinated with both Sales and Technical Support teams to facilitate partner projects and requirements
• Organized and facilitated project planning meetings, program reviews, sprints, and release planning, demos and other project related meetings.
• Interfaced between business and project teams managing all stakeholder communication.
• Brillio is a fast growing, end-to-end information technology services and solutions provider, focused on leveraging emerging technologies for innovation and application modernization in the Banking & Finance, Utilities, CPG, retail, Technology, Media & Entertainment Industries.

Program Manager

Responsibilities:

• As part of the Utilities vertical, managed projects with Southern California Gas Company provided delivery oversight for teams based onsite/ offshore
• Led program review sessions in coordination with internal team members to discuss cost, schedule, and technical developments
• Ensured overall client satisfaction and conduct regular performance reviews
• Provided thoughtful and informed solutions to meet client needs, one was by implementing set of automated processes on-going basis to periodically support data retention following SOX audit policies.

Program Manager

Responsibilities:

• As part of the Banking and Financial vertical of Brillio, I was involved with two customers - Wells Fargo and Freddie Mac for the Opportunity Management Cycle (Prospect, Evaluate, Propose, and Close)
• Was involved in discussions for 2 large initiatives in Wells Fargo for future projects
• Got a POC built for Wholesale group of Wells Fargo extending the Commercial Electronic Office (CEO) portal to CEO mobile for incorporating some of the growing service offerings on mobile - ACH Payments approval and mobile treasury information reporting
• Held discussions with various stakeholders in Mortgage business unit around their core architecture for developing a center of excellence around IBM BPM for ensuring smooth and seamless integration of 175 applications of Wachovia with Wells Fargo after its merger.
• In Freddie Mac, was instrumental in winning a new SharePoint Document Management System for the Legal Division. The successful outcome of this project had a business opportunity of similar implementations with 7 other departments.
• Constructed plans for the account scope including relationships required follow up to be performed, revenue expected and risk identification/management.

Confidential

Engagement Manager

Responsibilities:

• Managed and controlled projects in three critical customer relationships in the media and publication domain: Wiley Publications and Confidential
• Ensured that the projects with the assigned accounts are performing in accordance to the requirements of the contract, cost, schedule and performance parameters

Confidential

Program Manager

Responsibilities:

• Directed product penetration and consulting services revenue in some strategic company projects with a portfolio size of $10M/year with T-Mobile, Toys ‘R’ Us and Kaplan (A professional company)
• The project with T-Mobile was to integrate multiple applications, making it platform independent, Warehouse Management System upgrade for Toys ‘R’ Us and automating testing for SaaS learning platforms in Kaplan.
• Implemented long-term program strategies (i.e. project delivery, customer satisfaction, financial metrics and operational excellence) to sustain the growth of existing relationships and projects
• Defined project specific communication plans/methodology using Agile Project Management
• Monitored the activity progress of teams to ensure customer’s expectations are successfully met within agreed schedule and budget

Program Manager

Confidential

Responsibilities:

• Developed the relationship with Gate Gourmet, the world’s largest airline catering services company for managing client engagement services and solution implementations
• Started with a small $150K project and grew it to an annual $9M account through providing innovative solutions
• Supervised the development of one of the first integrated application in the catering services industry for Gate Gourmet. The application was a central system to manage end to end aspects of all in-flight business processes
• Prioritized and managed multiple issues/projects for Gate Gourmet and communicated status and resolution effectively and timely
• Handled proposals and statements of work based upon requirements gained from client interaction for future business prospects
• Initiated a pilot oil and gas POC project worth $1.13 million; established project processes that ultimately led to obtaining a 5 year, $60 million development and enhancement contract
• Defined technical requirements, produced estimates, set project plan and milestones.
• Managed project delivery efforts during service engagements to ensure client communications plans were established, project plans were validated and change control mechanisms implemented
• Developed the Subscriber administration system establishing a high level link between the network elements and the Service Management System
• Planned and managed technology deployment and support

Business Analyst

Confidential

Responsibilities:

• Coordinated with a team of five associates for testing a desktop application for metered usage of software applications
• Identified and validated testing requirements and phasing strategies and enforced change control processes
• Developed and implemented a new proprietary telecom product called mediation systems for Nokia for providing a link between the telephone network and the downstream applications