Summary of the Professional Skills:

• Talented and passionate Business Analyst with significant experience in identifying business requirements and defining strategic solutions for Telecommunication, Energy and Airlines Industries.
• Proven track record of defining system and/or software enhancements as well as process reengineering requirements and managing the end-to-end implementation process associated with these projects.
• Exceptional oral and written communication skills
• Results oriented, analytical IT professional with experience in Business Analysis, Application Design, Development, Testing, Maintenance, Re-engineering and Project Management.
• Strong knowledge in all aspects of System Development Life Cycle SDLC and Rational Unified Process RUP , Agile and SCRUM methodologies.
• Extensive experience in technical services with an emphasis on project and systems life-cycle process improvement, IT infrastructure, information management and software development.
• Effective partnering with executive management on programs which require comprehensive planning to successfully introduce major IT changes into business operations.
• Proven strengths in managing projects and requirements at both overall and detailed levels, breaking down complex processes into manageable pieces, in effective oral and written communication and creating synergies between business processes and systems functions.
• Adept in gathering and analyzing product business requirements from users and creating functional specifications.
• Proficient in Business Process Modeling, generating Business Use Cases and designing UML diagrams such as Use Cases, Activity Diagrams and Sequence Diagrams.
• Expert at working in fast-paced, high-energy, demanding environment with expert capacity in solving problems, dealing with crisis and consistently exceeding customer expectations

Summary of the Technical Skills:

Confidential

Business Data Analyst

The project I was working for Exception Handling / Production Support Tool Project. I was member of a team working on Online Access Management Systems for consumer accounts. It provides customer with capability of various online self-service functions, like bill checking, minutes/usages checking, pay bill, update profile, add rate plan, change rate plan, equipment upgrade and etc. The system interacts with various other billing and customer care applications.

Responsibilities:

• Worked with integrated environment of large scale Order Entry and/or Order Management systems that is part of a complex Service Oriented Architecture environment and is composed of several legacies OM systems.
• Worked closely with customer and Development team, lead architects and analysts to develop assessments and project phasing.
• Defined business process flows and work flows within network environment.
• Worked through approach, business requirement meetings to gather Requirements, plan Timeline, Work Plans, Design, Development, and Testing Cycle. Document, organize and distribute session outcomes, requirements, changes, issues, process, workflow
• Assessed development, test, and support impacts for Order Management OM system. As part of the assessment, coordinate and deliver approach and assessment details within the OM system and with external systems and organizations.
• Translated business needs into Functional/Technical Requirements and approaches, design documents, report mockups and define technical solutions for developers via EDI Electronic Data Interchange and various tools.
• Developed and maintain Requirement Tractability Matrices RTMs, and develop design documentation based on assessment, approach, and project RTM.
• Managed all requirement and technical approach aspects of projects through entire SDLC.
• Represented organization in multi-system approach definition meetings, document meeting outcomes, and coordinate all internal and external follow-ups to close issues in support of the project requirements and system approach.
• Communicated project status and issues across the organization and to external customers.
• Analyzed project request documentation and existing system documentation to develop detailed system flows, scenario flows, approach documents, and assessments including level of effort and system impacts, risks, and dependencies.
• Controlled project scope through change control. Supported and drove maintenance and change requests, and enhancements.
• Worked with system architect and development leads to document necessary software changes to meet the project requirements.
• Worked with Development/Engineering, QA and BA teams to complete testing and user acceptance at design, functional and UI levels.
• Supported multi system data mapping efforts to define OM impacts.
• Worked heavily with Data Mapping and BOD Business Object Document tools and documents.
• Supported full System Development Life Cycle SDLC with understanding of various technologies and platforms such SOA Service Oriented Architecture , ESB Enterprise Server Bus , BOD Business Object Document , web, client/server and mainframe, entity-relationship diagrams ERDs and relational database concepts, and object-oriented programming.
• Worked on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Make decisions/judgments within broadly defined practices, policies and rules for selecting methods, techniques, and evaluation criteria to reach goal and results. Identify strategies needed to fix problems. Use initiative/judgment to handle non-routine matters ambiguous issues.
• Used skills to support Software test, System integration, Quality Assurance, and delivery of technical solutions while focusing on business products and customer satisfaction.

Confidential

Business Analyst

• The router accepts all incoming traffic and applies a sophisticated set of rules to enable direct routing of short messages FDA . FDA Router System is a cost effective service which makes immediate delivery attempt for all traffic, bypassing the conventional Store Forward process except in cases of failed FDAs. The FDA Router System seamlessly integrates with existing network. Responsibilities:
• Developed and aligned requirements using project tools Business/ Functional, System, Design to drive IT development through the entire lifecycle. Primary evaluation criteria were the ability to meet SOX requirements, implementation risk and operational feasibility.
• Used Business Intelligence tools for extracting data and interpreting it as per requirement.
• Conducted detail Quality evaluation and provided results to ITPM after the requirements review. The assessment was based on measurable attributes of the project deliverables. The idea was to ensure at the end of a checkpoint that the business needs or quality criteria have been successfully met.
• Performed integrated Quality checks to verify standards compliance and provided the project quality report PQR , using Quality Management practices and tools.
• Provided forms and templates necessary to complete the ATLAS to-be transactions. Performed defect tracking, documentation and change requests using EDP.
• Gained understanding of the Business Objects and reporting enhancement exercise. The enhancement added new fields into the ATLAS reports in order to support the existing fields in NIM database.
• Executed Unit testing in various environments 9 different environments-as part of the Asset Tracking Solution and actively interacted with System, Load/ Performance testing groups through all cycles of validation. Performed analysis on various modules pertaining to the web application.
• Accountable for ongoing data analysis to support the project throughout design, development, user acceptance testing and deployment Involved in war room support and worked directly with the PMO, IT management and staff, and key business stakeholders.
• Identified potential gaps and overlaps as well as areas requiring further analysis. Worked closely with quality assurance and development teams to clarify and understand the functionality in order to resolve issues and provide feedback.
• Finalized master program plan and timeline. Developed team reports and identified key milestones and dependencies.
• Participated in the planning and execution of the User Acceptance Testing effort. Resolved issues related to requirements during system testing and UAT. Documented findings and made recommendations for enhancements.
• Identified and executed modifications to existing ATLAS system to support the necessary MOPs for UAT.
• Started a documentation library with information gathered to date for UAT and post-release issues and Enhancements. Identify application data models and inter-dependencies between applications and data to understand data flow and determine gaps and issues.
• Initiated and validated changes as well as facilitated new user training and ongoing training and support of project systems, upgrades and modifications in business rules.
• Started identifying the initial areas of concern facing the team with respect to the valuation and reconciliation effort of the inventoried assets to meet the SOX requirements and auditor approval. The objective was to define a consistent and rational methodology of assigning in-service dates and acquisition costs to the assets or asset groups in a fashion consistent with actual purchase patterns as part of requirement gathering.

Confidential

Business Analyst

I was on the project team developing the crew management system CMS application. The new CMS was an integral part of the program which was developing applications to replace the legacy mainframe flight operations system that has been in use for over 37 years. Working with the IT team, my focus was on the business unit stakeholders and users of the crew management system, specifically the flight attendant scheduling business processes.

Responsibilities:

• Researched, analyzed, and wrote specifications for complex application systems based on user needs.
• Worked closely with the Business stakeholders to ensure the application and the processes met their needs to support the CMS.
• Developed Business Process Flow diagrams, Activity diagrams. Sequence and Use case diagrams on MS VISIO.
• Managed the process of developing quality software solutions by identifying business problems, analyzing existing procedures, developing requirements.
• Worked with the development team on solutions to existing applications issues and new enhancements.
• Improved customer satisfaction and productivity by identifying, assessing and escalated as needed application system issues.
• Ensured product quality by testing system enhancements and new developments as required.
• Clarified customer requirements by preparing flow diagrams to assist in problem analysis and submitting of recommendations for solution.
• Ensured technical solutions met the overall business strategy and objectives.
• Worked with development teams to resolve software issues experienced.
• Communicated with senior management and internal customers on the implementation of minor enhancements and production bugs.
• Created a Requirements Traceability Matrix to link business requirements to test cases.
• Documented test cases for regression testing and new functionality for a large aircraft routing system.
• Provided suggestions to improve software testing practices including several methods to estimate test activities and several different methods of documenting test documentation.

Confidential

Business Analyst

• AT T is a leading provider of fully integrated wireless communications services and has built the largest guaranteed all-digital wireless network in the country covering thousands of communities across the United States.
• A platform for enabling B2B Partners, CSI is a SOAP Complaint web services Implementation that provides a robust set of services intended to support the management of Cingular's wireless customers by Cingular's Business Partners. CSI provides XML based Web services to provide functionality to its clients, the interfaces to the CSI Web services are described using WSDL's Web Services Description Language along with supporting XSDs XML Schema Definitions .

Responsibilities:

• Developed on overall project plan and implementation schedule through consultations with project team, management, employees and external consultants.
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
• Documenting the objectives, constraints and scope of the system.
• Involved in Service Oriented Architecture SOA .
• Performed front end production support on rotation basis utilizing HEAT system.
• Performed analysis on enterprise data/report integration provided functional specification to development team to build Enterprise Reporting Systems.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Involved in design and development of Common Services Interfaces for B2B CRU Project by applying expertise in J2EE, SOAP, WebServices, XML, XSD, JMS, ESB, WebLogic Integration
• Designed and implemented XML-based reporting infrastructure for Web Application.
• Used different Webservice concepts like XML, WSDL and SOAP with SAX parser to transfer and transform data between applications.
• Involved in creating business processes and modeling diagrams using Rational Unified Process RUP .
• Responsible for generating HTML for customer requests and XML for B2B consumers.
• Prepared the Functional specifications, and tested the interfaces.
• Studied the application flow, data to be used for exercising the different functionality's and created Test cases for functionality, GUI, boundary and error testing. Test cases were documented and executed through Test director
• Performed Functional and GUI testing to ensure that the user acceptance criteria are met.
• Maintaining the Requirements Traceability Matrix RTM across the deliverables of a project
• Designed the process flow diagrams for flow of information and report creation process.
• Designs and develops the logical and physical data models to support the Data Marts and the Data Warehouse
• Involved in formatting data stores and generate UML diagrams of logical and physical data.
• Conducted Functional Walkthroughs, User Acceptance Testing UAT sessions, and assisted the development of User Manuals for customers
• Facilitated the User Acceptance Testing UAT of the application by working with users and documenting gaps in the beta version of the application.
• Proficient in discussing and defining project, Gap Analysis with the clients from both a business and technical perspective.
• Support the creation of user testing strategies, plans, scripts, etc. and participate in test execution planning.
• Identified/documented data sources and transformation rules required to populate and maintain data warehouse content.
• Performed database maintenance utilizing TOAD.
• Checked the schema of Oracle database manually or using TOAD after every upgrade.
• Created Pivot tables in Excel to manage accounts in conjunction with MS-Project.
• Worked on following applications Business Objects, Enterprise Architect, Toad, PlanView project management , Microsoft Suite Word, Excel, PowerPoint, Visio, Access, Project
• Involved in defect review meeting and wrote product documentation
• Involved in writing Test Cases, procedures, reports and approval of software release.
• Created test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and Black box testing.
• Involved in analysis of Test Plans and Test cases, detecting bugs in the system, preparing the Defect reports using Test Director and interacted with developers for Debugging.
• Wrote SQL statements to extract data from the Tables

Environment: Windows 2000/NT, MS Office, VBA, Macros, Unix, WinRunner, LoadRunner, Java/J2EE, Test Director, PL/SQL, SQL, VB, ASP, VB script, Java script, JIRA, HTML, XML, WSDL, XSD, SQL server, Oracle and RUP.