PROFESSIONAL EXPERIENCE

• Over 14 years of excellence in business, process and system analysis
• Skilled in business process modeling and process reengineering
• Experienced in web development and user experience
• Accomplished in JAD sessions and other requirement elicitation modes
• Knowledgeable of educational systems
• Possesses advanced skills in gap analysis, feasibility studies, business case analysis
• Effective in performing impact and stakeholder analysis
• Adept in building rapport and securing collaboration
• Thrives in fast paced, multi tasking environment
• Skilled in Quality Assurance test engineering and execution
• Experienced in creating and presenting training courses

Confidential

BUSINESS ANALYST

• Collaborated with project sponsor and SME's to formulate business cases to ensure project approval
• Gained domain knowledge within banking services, retail credit card services, Tridon content management, digital services and co - brand card functionality
• Developed scorecards, estimates and synopsis documents to aid decisioning councils
• Drove business requirements kickoff and elicitation sessions
• Conducted industry research concerning Spanish banking functionality, credit card collateral, banking services and specialized printing options
• Developed requirement document templates in collaboration with team members
• Researched agile methods and made recommendations for components to incorporate into the current processes
• Conceptualized a requirements reuse application which would not require rework
• Assisted in planning department meetings and special events
• Scheduled requirements meetings and compiled meeting minutes
• Created use case summaries, value statements, personas and diagrams to illustrate requirements

Software: Visio, Word, Excel, Powerpoint, Project, Sharepoint, Cognos, Meridian, Live Meeting

Confidential

BUSINESS ANALYST

• Elicited requirements for complex, multi-faceted online banking application
• Created and executed functional test scripts for pre and post implementation
• Functioned as a subject matter expert on multiple sectors of online banking application
• Documented functional requirements and use cases
• Diagrammed business and system flows

Software: Visio, Word, Excel, Powerpoint, Sharepoint, Live, Wiki

Confidential

PROCESS ANALYST

• Elicited current process knowledge from developers, architects, support and infrastructure personnel to diagram and create narratives of the current system overview and interactions for processing each ecommerce payment method. End-to-end diagrams created to capture: Purchase, Settlement Reconciliation
• Utilized observation and elicitation to diagram and create narratives of Cashflow processes from business and IT SME's. Identified opportunities for process design improvement
• Elicited current process knowledge from business and IT SME's to create a gannt chart template that identifies tasks, stakeholders and timelines for adding a new gateway or acquirer
• Created enterprise scale database schema diagrams for data warehouse, reporting view and ETL process.
• Conducted system and business analysis
• Designed Powerpoint presentation to provide overview of company's ecommerce processes for new hire audience.
• Collaborated with the business and developers to draft and update process flow diagrams for new purchase screens for each unique scenario and shopping cart.
• Created decision tree diagrams for identifying payment process options in adding new acquirers/gateways.
• Utilized IT wiki for research purposes
• Participated in scrum-like agile methodology and environment

Software: Visio, Word, Excel, Powerpoint, Project, OpenProj, Wiki, SQL open source viewer

Confidential

BUSINESS ANALYST

• Elicited requirements for customer facing educational web-based application platform and associated content management application
• Researched LMS's and LTI specifications in connection in gathering requirements for an online education portal
• Documented end to end business processes
• Served as technical liaison between business users and developers and designers
• Created technical documentation for users of the content management system
• Led requirements effort for state standards optimization project
• Gathered and tested requirements for mobile devices
• Drove requirements and assisted in managing scope for junior high interactive health course
• Documented functional requirements, derived requirements, UI requirements, business rules, use cases
• Utilized wiki for requirements versioning and documentation repository
• Researched existing application to extract features for inclusion in new application
• Interfaced with developers, architect, project manager, DBA, testers instructional designers, content managers and UI designers
• Participated in data mapping for content management system
• Created business, system and process diagrams
• Scheduled and conducted requirements meetings
• Maintained requirements in Jira for tracking and testing purposes
• Formulated test scripts and performed manual testing
• Familiarized with various digital formats, including flash, ebook

Software: Visio, Word, Excel, Powerpoint, Quality Center, Jira, Wiki, Outlook, Go-to-Meeting, in-house content management and application delivery applications

Confidential

BUSINESS ANALYST

• Collaborated with mainframe developers, local and remote business users to elicit, research and document requirements for actuarial and financial applications and file feeds
• Researched data and format questions concerning cobol and assembler based file copybooks
• Conducted system analysis
• Researched calculations for actuarial and accounting reports
• Conducted requirements documentation review meetings
• Performed testing and entered defects in Quality Center
• Researched and documented requirements for significant system defects
• Collaborated with project manager to manage scope
• Created process flow 'to-be' diagrams
• Elicited requirements from system subject matter experts to create extensive system access checklist for department business analysts
• Collaborated with business subject matter expert to create technical documentation for financial application processes.
• Created status reports and projections for requirements tasks

Software: Visio, Word, Excel, Lotus Notes, Lotus Quicker, Quality Center, Service Center, Mainframe: TSO, CICS, IDMS, VSAM, Changeman

Confidential

BUSINESS ANALYST

• Collaborated with team of business analysts to elicit and document requirements for extensive treasury pricing web-based application.
• Conducted high and low level requirements analysis, impact analysis and estimation.
• Collaborated with project managers to manage scope
• Designed HTML prototypes and Excel mockups of application screens
• Championed process improvement efforts for project.
• Served as a technical liaison between developers and business
• Assisted in coordinating testing efforts for business and IT testers.
• Facilitated discussions, requirement and defect resolutions between the business and development teams.
• Scheduled and conducted requirement sessions with subject matter experts at remote locations.
• Created process flow diagrams of current 'as-of' processes.
• Conducted QC testing of 'slices' of functionality.
• Assisted in updating project management documentation
• Participated in modified agile, scrum and waterfall methodology phases for project.

Software: Visio, Word, Excel, Outlook, Project, Powerpoint, Quality Center, Toad, Livelink, Sharepoint, Communicator

Confidential

BUSINESS ANALYST

• Drove elicitation of data retention requirements for pharmaceutical data warehouse reporting project.
• Scheduled and conducted requirement sessions and interviews with subject matter experts and the business.
• Participated in defining current 'as is' database structures and 'to be' data modeling sessions for proposed data warehouse and discussions around data mapping
• Performed impact analysis of systems and processes with application support group and business
• Engaged subject matter experts in legal, compliance, data storage, data warehouse and risk management arenas.
• Interfaced with architects, database administrators, developers, tester and data modeler as member of cross functional team.
• Served as technical liaison between business and developers
• Conducted system and business analysis
• Reviewed SQL code behind reports to determine current mappings.
• Explored business process design improvements with business team.
• Researched regulatory, data storage and data retention issues to gain full domain knowledge.
• Created context diagrams of 'as is' external and internal stakeholders.
• Conducted follow-up of action items, formation and distribution of meeting minutes and creation of status reports.
• Identified risks and uncovered missed discovery requirements.

Software: Visio, Word, Excel, Outlook, Cognos, Business Objects, Sharepoint, Elite DMS WMS

Confidential

BUSINESS ANALYST/TEST ENGINEER

• Drove requirements elicitation and documentation for concurrent, complex, high profile, customer facing projects involving multiple internal departments, external clients, vendors and banks.
• Researched and modeled complex business and technical 'as is' and 'to be' processes in varying levels of granularity/decomposition.
• Collaborated with technical team to perform impact analysis for current systems, processes and screens.
• Engaged external stakeholders and all levels of internal business representatives to review and refine requirements.
• Conducted system analysis
• Utilized observation, interviews and flow diagrams to step business unit thru process design
• Managed requirements for functional, business, vendor facing and user documentation.
• Collaborated closely with cross functional local and remote team members to hammer out design and implementation issues in a rapidly changing project environment.
• Designed test plans, strategy, test cases and test scripts for local and remote team members, which required several iterations due to requirement changes. Configured system test environments.
• Created estimates for requirements gathering and testing. Participated in scope definition.
• Conducted stakeholder analysis.
• Orchestrated the testing efforts of multiple remote team locations, external vendors, business users, testers and sectors of IT.
• Executed testing and tracked defects.
• Engaged remote team members and external vendor resources to push through technical testing issues and reach consensus on the process. Creatively navigated through numerous testing roadblocks.
• Scheduled and conducted meetings.
• Partnered with business unit to test and modify vendor web-based systems.
• Studied business processes, documentation and subject matter expert input to develop a well-rounded understanding of fund accounting, transfer agency processes and the numerous internal systems.
• Participated in the change management process.
• Reviewed stored SQL stored procedures and technical specifications, to uncover root causes.
• Conducted queries of SQL Server, MS Access and DB2 databases.
• Contributed to IT process standardization and process improvements.

Software: Visio, Word, Excel, Project, Access, PowerPoint, Lotus Notes, Actuate, DB2, SQL Query, specialized text editors, Sharepoint, SunGard mainframe-3270, mid-range, Asset Arena-web-based, Internal systems, web-based systems, internal testing software

Confidential

BUSINESS ANALYST

• Drove requirements elicitation and documentation for multiple, concurrent, enterprise level application development projects, utilizing scrum, modified waterfall and agile methodologies.
• Facilitated joint application design sessions, brainstorming, subject matter expert interviews, and surveys in addition to conducting research of competitor products and current system document analysis, in order to uncover requirements.
• Collaborated with system architects, developers, data warehouse architects, IVR technicians and user experience designers, to resolve system requirements issues and discuss alternative solutions, resulting in the prevention of costly rework.
• Led data mapping discussions between data warehouse developers/architects and developers/architects of interfacing systems.
• Performed gap analysis of current and proposed systems and impact analysis for existing system changes.
• Collaborated with user experience designer on wireframe mockups and report layouts.
• Analyzed impact of enhancement initiatives on web-based systems and screens.
• Participated in data mapping discussions and sessions for centralized application
• Created requirements and data mapping for file feed to centrailized application
• Captured functional requirements with use cases, user stories, user scenarios, use case diagrams and end-to-ends. Identified range of non-functional requirements.
• Interfaced with actuaries, investment professionals and accounting department to clarify financial issues and processes.
• Conducted stakeholder analysis.
• Collaborated with business in mocking up web forms and screenelements.
• Diagrammed business and system as-is and to-be processes, using UML 2.0 and Visio.
• Utilized a variety of analysis models and validation techniques, including peer reviews.
• Maintained document revisions and collaborative efforts with Sharepoint document repository.
• Performed gap analysis of current and proposed systems.
• Developed and maintained rapport with Project Sponsor and business representatives.
• Participated in project scoping, risk assessment, change management, issue resolution and functional testing.
• Scheduled meetings, compiled meeting minutes/status reports, communicated outcomes, managed expectations and conducted follow-up tasks.
• Created estimates for requirement efforts and analyzed impact of rework. Decomposed requirement 'slices' into tasks.
• Developed domain knowledge of insurance processes and products, annuities, mutual funds, loans, financial statements, fee structures and fund house processes.
• Interfaced and collaborated with full range of project development team and business subject matter experts.
• Led analysis and requirements for enhancements and defect solutions.

Software: Clarity, Visio, Word, Excel, Powerpoint, Adobe Acrobat, XPlanner, Sharepoint, XP, Project, Oracle, Oracle Forms, Lotus Notes, Mercury Test Director, web-based in-house systems

Confidential

ANALYST

Analytical, testing and support services

• Provided technical implementation analysis and support for state-wide, enterprise level, customized web-based vendor application.
• Elicited and documented feedback, enhancement requests and defect reports from users.
• Conducted process analysis and documented findings.
• Gained an understanding of business rules and processes through observation of process workflows and subject matter expert interviews.
• Collaborated with architects, developers, DBA's and infrastructure to resolve functional/data issues and efficiently distributed updates to users.
• Functioned as a liaison for external health and medical clients, including hospitals, coroners, mid-wives, nursing homes, university medical departments, private physicians and funeral homes.
• Performed functional and defect testing. Documented results.
• Created job aids, diagrams and other documentation for system users. Provided limited virtual training.
• Provided one-on-one application training to external users.
• Designed SQL queries to mine data, created reports and identified trends in data.

Software: Citrix, Terminal Server, Active Directory, Sharepoint, Geodocs, Word, Adobe Acrobat, Vista, XP, MAC, QS vendor database, HelpStar, Excel, in-house systems

Confidential

ANALYST

Analytical, data/asset management and testing services

• Elicited requirements via subject matter interviews, process observation, and documentation research.
• Decomposed business processes to identify issues and range of possible solutions.
• Documented requirements and utilized UML 2.0 to diagram business and system processes.
• Utilized a variety of analysis models to articulate requirements.
• Performed gap analysis and data schema analysis for proposed change management system.
• Facilitated and scheduled change management meetings. Analyzed test plans, assessed risks, rollback options, revision control and training requirements
• Participated in process mapping/improvement sessions with team, documenting content of meetings.
• Performed process analysis to determine feasibility of process re-engineering for asset management procedures.
• Collaborated with architects, infrastructure, developers, in addition to supply chain and procurement representatives to clarify requirements.
• Tracked progress, compiled and distributed reports. Provided follow-up and notification functions.
• Created and manually executed scripted testing
• Participated in data mapping discussions related to database system upgraded and integration.
• Utilized Altiris, SMS and Asset Center to conduct data interrogations and manage assets
• Collaborated with business and system engineers to consolidate master data for supply chain and IT.
• Performed system administration and system customization for several resource tracking applications.
• Supported technology needs for purchasing and accounting departments
• Evaluated bio-metric, encryption, RFID and software package installation products.
• Updated database schema diagrams and system interaction diagrams.
• Developed SQL queries and corresponding reports.

Software: SQL Server 2000, Lotus Notes, Altiris, Active Directory, Asset Center Peregrine, MS Office, VMWare, Project, Sharepoint, Ghost server, Safeguard encryption, Visio, Websphere, SMS, XML, InstallShield, Wise Installer, SMS Installer, Adobe Acrobat and PhotoShop

Confidential

ANALYST

Analytical, testing and training services

• Developed training class design and materials for cross-continent, enterprise-level, web-based application development system. Adjusted presentation based on audience's needs, technical level, role and culture.
• Elicited defect reports, enhancement and change requests from end users.
• Performed scripted functional, regression, stress and defect testing. Recorded and track results in Mercury Test Director.
• Participated in change management, risk assessment, and issue log resolution.
• Participated as a team member in process mapping/improvement sessions to identify and resolve root causes. Created efficiency recommendations.
• Collaborated with developers, infrastructure and the architect to resolve defects and performance issues, pre and post implementation.
• Tracked progress and produced weekly statistical reports.
• Developed domain knowledge and business rule catalog via current system research, subject matter expert interviews and documentation analysis.
• Formulated online FAQ's, quick reference and troubleshooting guides and online help content.
• Collaborated with remote and offshore team members and end-users.
• Participated in Telecomm software and hardware testing.

Software: MS LiveOffice, Mercury Test Director, Powerpoint, Excel, Word, RoboHelp, Adobe Acrobat

Confidential

ANALYST

Analytical, testing, project management, user experience, development and training services.

• Participated in roll-out of Documentum, which involved extensive follow-up assistance to users
• Engaged as team member in cutting edge project to build a gas fired powerplant
• Supported information technology needs for transmission, distribution and power generation departments
• Engaged in pilot and analysis of Peoplesoft HR initiative
• Assisted in implementation and followup tasks of Peoplesoft projects
• Engaged in implementation and support of Oracle upgrades and Oracle based applications
• Assessed and supported technology needs of tax attorneys

Project management/Project Coordination

• Concurrently managed multiple, complex, small, web-based, database and platform migration projects, which realized impressive cost savings, due to research, analysis and innovative methods.
• Coordinated simultaneous hardware and OS migration projects for multiple departments across a 5 state region.
• Shared coordination of Y2k application and hardware testing initiative.
• Orchestrated product rollouts, upgrades, migrations and pilot projects.

Business Analyst

• Researched and formulated business cases.
• Conducted feasibility studies and participated in proof of concept creation.
• Elicited and documented requirements via individual and group subject matter expert interviews, brainstorming, surveys, document analysis, process observation and participation.
• Led the requirements process for multiple, small projects concurrently, utilizing a waterfall-agile hybrid methodology, which involved prototyping and early testing.
• Engaged stakeholders and managed expectations.
• Conducted analysis and requirements elicitation for mainframe application consolidation project.
• Performed on-site process improvement evaluations.
• Utilized modified use cases and other artifacts to capture functional requirements.
• Diagrammed business and system processes utilizing Visio.
• Utilized a variety of analysis models to uncover missing or hidden requirements and reveal inconsistencies.
• Interfaced with accounting, legal, finance departments and traders to refine and clarify requirements.
• Performed fit and gap analysis.
• Designed and executed User Acceptance Testing.

System Analysis

• Researched and evaluated COTS products, product integration candidates and options for in-house development. Application architecture and system design provided significant cost savings.
• Performed 'reverse-engineering' of dysfunctional application, resulting in evidence of defective system design. Negotiations produced application rewrite and fulfillment of vendor's contract obligations.
• Assessed requirements for migration of vendor environmental application from MS Access to SQL Server 6.0 platform. Assisted with data mapping strategies.
• Formulated system proposal request based on process analysis and research. Resulting system became standard application for all departments.
• Performed product software and hardware evaluations.

Developer/User Experience

• Utilized Visual Basic 5.0/6.0, VBscript, Javascript and HTML to design and develop web-based applications.
• Designed mockups, wireframes and prototypes of proposed system screens and functionality.
• Developed database schemas, interfaces, reports and forms for new applications, utilizing MS Access.
• Designed SQL queries, triggers and stored procedures for SQL Server 6.0 databases.
• Developed Frontpage website for multiple dept usage.
• Performed light administration of SQL Server 6.0 databases.

Tester

• Assessed testing needs and developed test plans, test cases and scripts for manual functional testing.
• Collaborated with IT Security and developers for security testing requirements.
• Performed unit, system, regression and stress testing, as developer of the application.
• Assisted with testing for numerous mainframe application projects.

Trainer/Technical Writer

• Designed and presented specialized training for 'shrinkwrap' applications, in-house development applications and operating system training.
• Maintained on-site and mobile wireless training classrooms and e-learning resource.
• Produced a range of technical documentation for a variety of audiences. Documentation includes: user manuals, decision trees, installation instructions, FAQ's, product evaluations, quick reference guides and release notes.

Software:

• OS/Networking: Novell Netware, NT Server, Windows 2000 Server, Banyan Vines, OS2, DOS, Win 3.1, 95, 98, CE, Millenium, 2000, XP Linux, Mainframe CICS, TSO, MVS, ROSCOE
• Servers: Terminal Server, Internet Information Server, SNA Server, Exchange, Domino
• Databases/Vendor systems: Oracle, SQL 6.0, DB2, Essbase, MS Access, Enable, PeopleSoft, Siebel, Lotus Notes, Foxpro, Powerbuilder, Paradox, Sybase Anywhere
• Office Productivity: MS Office, WordPerfect, Lotus Smartsuite, Visio, Publisher, Acrobat, Open Office, Project, Project Workbench, OfficeVision, Time and Place, Outlook
• Workflow: Documentum, PC Docs
• Utilities: Partition Magic, Mcafee, Epo Orchestrator, Ghost, Drive Image, BlackICE, Nortion Utilities, Landesk, Remedy, ActiveSync, Trend Micro
• Connectivity: Citrix, Attachmate, Nortel VPN, Host-on-Demand, Advantis
• Miscellaneous: Indus Passport, Cognos, FIMS, Business Objects, Crystal Reports, Endeavor, Design One, Active Directory, CAD, MicroStation, Redline, Power Plant, Filenet, SmallWorld, OnTrack, Erwin, SOAPP, Toad, Virtual Agent, Lexis-Nexis, Visual Interdev, FrontPage, Dreamweaver, Active Directory, WinHelp, X-Windows, Hummingbird, PGP

ADDITIONAL TECHNICAL SKILLS

• Understanding of Six Sigma processes and diagrams
• Knowledgeable of SOA architecture and Web 2.0
• Familiarity with Rational Requisite Pro
• Rose, Requisite Pro
• Misc not listed above: Rumba, Sambo, MS Works, Corel Wordperfect Suite, Firewalls, Rational
• OS: Linux Red Hat, Fedora Xandros, Windows Vista, Solaris
• Programming: Visual Basic, VBA, Lotus Script, VB Script, HTML, JavaScript, RPG, SQL, XML, CSS
• Domain Knowledge: .Net

Hardware: Desktops, Laptops, Servers, Manufacturing PC's, Printers, Scanners, Digital Senders, Handhelds Blackberry, Visors, Treos, Palm Pilots, Pocket PC's, Handheld scanners bar codes RFID's, SecurID cards, Nic Ethernet token ring, Hubs, Routers, Wireless setup, SmartBoards, cabling, biometrics