SUMMARY:

• 15+ years of Government Agencies, IT Consulting, Telecommunications and Financial industries experience.
• 10+ years of Program/Project Management experience including some years of agile practice.
• 8 years of IT Service Management experience.
• 8 years of IT Infrastructure Management experience.
• Proficient user of Project Management tools like; SAP, Business Object, MS Project, MS Visio, etc.
• Good knowledge of Microsoft Windows Operating Systems like Windows XP, 7, 8, 10, Server 2003, etc.
• An excellent user of Microsoft office suite, MS SharePoint and Office 365.
• Sound understanding of ERP applications, Cloud computing (SaaS, PaaS, IaaS, etc.) and IoT.
• Knowledge of Citrix enterprise solutions.
• My skills include; Leadership, Management and Technical skills.
• I also have great Emotional Intelligence skills, Excellent Problem Solving skills and Good Business Solution sense.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Coordination and management of Telecommunication infrastructure projects across multiple locations.
• Works with various SMEs and project team members to define scope, develop Work Orders, Change Orders and create Purchase Orders.
• Ensuring projects are carried using appropriate project management methodology.
• Identifies and Collaborates with various stakeholders to ensure successful project delivery.
• Using qualitative and quantitative analyses methods to analyze risks and make mitigation plans.
• Analyze roadblocks that might impact project scope/timely delivery and proffer work - around solutions.
• Effective stakeholders’ management by giving stakeholders required update on project progress.
• Ensures that sites are tested and accepted as defined in the scope before projects are closed.
• Coaching, advising, and teaching Junior Project Managers as required on project management methodologies and use of appropriate tools and techniques.
• Advises the PMO on necessary reviews of project management processes to ensure that the PMO aligns with best framework that deliver projects effectively.
• Collaborate with vendors to ensure top cooperation in service delivery so that deadlines for projects are met.
• Coordinates and provides required system access to vendor for effective operation during the Life Cycles of all contracted works of Projects from the PMO.
• Uses financial tools on SAP (PS & BI) to manage budgets and Actuals vs. Planned values (Earned Value Management).
• Reports project status update weekly to the Program Manager using, SAP, SRM, MS SharePoint and other tools as required.
• Initiated and implemented project management processes that enhanced the PMO teams’ operation.
• Reviewed troubled projects and developed effective project management methodologies for their successful implementation.
• Successfully managed over $2.0M projects quarterly using funds to deliver project within scope, on time and within budget.
• Implemented billing server projects in two provinces to enhance billing processes and improve efficiency of customers’ billing.
• Designed framework to successfully implement product development project to replace existing Audio conferencing platform for Telus and its customers using hybrid (waterfall & Agile) methodology.
• Provided Project Management support in Wireline and Wireless programs that increased network capacity and improved customers’ experience.
• Successfully completed stock out (DSLAM) projects that provided telecom/Internet/TV services to homes and business locations.
• Successful upgrade of ERA (remote) sites and COs (Central Offices) to increase capacity and efficiency.
• Successfully carried out analysis of stock out projects that enhanced review of cost, improved scheduling and effective budgeting.

Confidential

Project Manager

Responsibilities:

• Identified and selected staff to manage various works of project (Implementing Office 365 for clients).
• Involved in strategic planning, formulation and implementation of processes at organizational level.
• Conducted meetings and shared the company’s vision and mission to ensure all team members are carried along for of the corporate goal.
• Initiated and applied best project management processes that ensured successful project delivery.
• Identified risks and proactively designed effective Risk Management Plan.
• Measured project performances and also performed quality assurance to ensure that work is being performed according to the required quality standards.
• Conducted effective vendor management to ensure top cooperation in service delivery so that deadline for project was met.
• Liaised with relevant authorities to ensure that all administrative and legal documentation required for the success of the project were in place.
• Initiated business solution for small and medium enterprises (Conducted business analysis and introduced IS infrastructure to manage business processes).
• Planned infrastructure implementation, coordinated team members and managed a cost effective project for efficient business transactions between business partners in different office locations. (Implemented Office 365 for office productivity).
• Successful upgrade of hardware and coordination of network team for installation of communication equipment (radio, routers, switches, etc.).
• Successful Installation and configuration of PCs & other devices; project was completed by testing the application.
• Provided technical support by provision of and job aids to users of the new business application.

Confidential

Project Manager (Information Technology)

Responsibilities:

• Coordinated IT-related implementations and project deployments across the region, spanning 37 branches and over 130 ATM locations.
• Risk assessment, analysis and management of IT projects across the region.
• Efficiently managed Data Center & Data Recovery Centre of the bank.
• Planned, reviewed and evaluated regional IT budget to cater for hardware, network, personnel, and software needs on yearly basis.
• Supervised Twenty-two (22) IT support personnel providing technical solution to various branches across the region.
• Implementation and compliance monitoring of IT security policy across the region.
• Ensured link uptime of at least 95% on a monthly basis - using monitoring tools like - What’s up Gold and Netsupport.
• Ensured systems/network availability to adequately support running of the banking applications, users’ applications and e-banking services including ATMs.
• Management of limited IT resources across the region in such a way that will not affect service delivery to customers.
• Ensured daily backup of all transactions in branches to ensure business continuity.
• Recorded and analyzed all users’ complaints and systems’ error reports from users/IT personnel.
• Documentation of all IT issues, reports and Service requests to ensure solutions are provided and all issues closed.
• Ensured that SLAs between the bank and the contractors are followed and reviewed when required.
• Prepared weekly report of activities, challenges and plans on IT expansion and improvement to the Executive head of the region and Head of IT Group at the head office.
• Planned infrastructure implementation, coordinated vendors and managed a budget of over $3.0M in the timely setup of IT infrastructure such as communication link, hardware, software, inverters, generators and other resources for 15 new branch locations across the city.
• Successful implementation of autoreg application for Vehicle License and registration across the bank to simplify registration processes.
• Successful Installation and configuration of branch servers (IBM x206, x3400 & x3800) across 9 cities for go-live implementation new banking application (flexcube, finnone, business object, autoreg, etc.).
• Successfully implemented Office 356 including Web Outlook and other MS office tools on PCs in the region
• Successful upgrade of Service Pack 1 to Service Pack 2 on all PCs (IBM/Lenovo) in branches across the city.
• Efficiently coordinated the installation of 42 teller machines (WINCOR & NCR) and over 120 POS machines in 28 locations across the city to expand presence of e-banking services and boost branding of the bank.
• Asset Management of IT infrastructure across 37 branches the bank that led to effective and quality service delivery whereby service request were attended to promptly from remote locations reducing cost and resources of service management to about 18%.
• Implemented a central helpdesk to cater for timely attention to service requests from 37 branches across the city. The project was successfully implemented and this improved service delivery from about 75% to 95% and led to ing the region with best service unit consistently for 2 financial years.
• Designed job aids, developed methodology and conducted for IT support staff and end-users which reduced helpdesk service requests by 15%.
• Successfully deployed MS Forefront Client Security on all PCs and all teller machines in branches and other locations across the city thereby saving cost of licensing for a third party application by about $30,000.

Confidential

System Administrator

Responsibilities:

• Provided hardware and application support for all branches, sectors and the regional offices.
• Installed and configured Oracle Database 10g and core banking applications (flexcube) on servers.
• Provided technical support services to users on desktop machines which included 1st and 2nd Level troubleshooting, issues diagnosis and repair of malfunctioning PCs.
• Designed and deployed job aids to users on how to resolve or identify systems and network issues.
• Logged all users’ complaints through IT service desk to ensure that issues are sent to incident owners to resolve.
• Performed quarterly routine maintenance on all PCs, Servers, printers and other hardware devices to ensure optimal performance for over 300 users at the Head office; also performed Inventory management of all IT assets.

Confidential

Project Engineer (Telecommunication)

Responsibilities:

• Surveyed sites and ensured that a good communication link is achieved for radio equipment installation.
• Planned and prepared cost analysis of required logistics to achieve radio equipment installations.
• Configured and installed Data Broadcast Receiver (DBR).
• Maintained and repaired microwave equipment in NAN offices/clients’ offices such as VSAT, radio equipment, antennas, power generating set, etc.
• Logged clients’ complaints and resolve or escalate if necessary until issues are resolved.
• Prepare periodical report on all projects executed and design schedules for upcoming projects.

Confidential

Telecommunication Engineer

Responsibilities:

• Designed VSAT of various sizes.
• Computed and plotted parabolic length of VSAT on meter long graphs.
• Worked with welders to caste VSAT frames.
• Installed VSATs for homes and businesses to view Ku-Band and C-Band Signals from TV satellites.
• Provided after sales support to customers.

Confidential

Telecommunication Engineer

Responsibilities:

• Maintained and monitored trunk routes (microwave links).
• Measured and analyzed microwave signal strength using digital spectrum analyzer.
• Established microwave link between base stations.

Confidential

Systems Engineer

Responsibilities:

• Systems maintenance and repairs.
• User support, Application installation and configuration.