SUMMARY:

• An innovative, ardent and detail - oriented Business Analyst with comprehensive knowledge and experience of Software Development Life Cycle (SDLC); effective in taking an holistic approach to rigorous and detailed Requirement Gathering and Analysis, Design, Development, Testing and Implementation phases.
• Proficient in managing stakeholders and documenting business requirements, while transforming them into functional requirements, and maintaining an effective cross-functional communication tool through designing data and business process models, using UML modeling tools- Business Use Case, Use Case Diagrams, Sequence, Activity, Context, and Data Flow Diagrams.
• Activity Diagram, Use case, Business process model
• Microsoft Office Professional suite 2003, 2007 & 2010
• Microsoft SharePoint
• HP Quality Center (Defect Management)
• Business Process evaluation, design and definition
• Requirements elicitation, analysis,
• Configuration & Change Management process definition and improvement
• Issue and Risk Management
• Vendor liaison and relationship management
• Offshore technology team liaison and relationship management

PROFESSIONAL EXPERIENCE:

BUSINESS ANALYST

Confidential

Responsibilities:

• Liaised with development team to identify the dependencies and interactions in the top business critical applications.
• Performed root cause analysis with application owners and team to identify gaps and area of improvement.
• Gathered and updated infrastructure health check requirements for application performance and functionality for issue management, identification and isolation.
• Part of application demo team to test out application performance as required for the monitoring of business operations.

BUSINESS ANALYST

Confidential - Atlanta, GA

Responsibilities:

• Served as conduit between end users and the support desk service delivery team.
• Gathered requirements around the service desk tools as it relates to the end users’ needs and requirements.
• Developed an improved and up to date process flow to reduce hand-offs while reducing bottlenecks at the service desk and accessing the ticketing system.
• Created activity diagrams mapping and analysing to standardize the on-going support required by agencies within similar systems groups.

BUSINESS ANALYST

Confidential

Responsibilities:

• Engaging client SMEs across Counterparty Risk, Legal, E-commerce, Operations, IT and Finance& Regulations Reporting to document process flows, key issues, working assumptions, root causes and collated suggested hypothesis for any high level solution/change options
• Supported a team of more than 30 business users to coordinate and manage User Acceptance Tests (UAT) during the implementation

BUSINESS ANALYST

Confidential

Responsibilities:

• Created test scenarios for delegates attending Software Testing sessions
• Developed test plans for delegates test practices which they translate into test cases
• Provided first line online technical support to delegates in identifying test plans from a requirement document.

BUSINESS ANALYST

Confidential

Responsibilities:

• Gathered business and functional requirements around the existing HR system (iHRaP) involving stakeholders, end users (HR Management team) and third party suppliers using diverse elicitation techniques
• Developed functional specification from the BR documents
• Reviewed functional specification against technical specification with the technical team to ensure completeness
• Performed gap analysis with stakeholder involvement on current process to identify areas of perceived inefficiencies
• Supported test workstreams to agree the UAT test strategy with the business team

BUSINESS ANALYST

Confidential

Responsibilities:

• Facilitated workshops for requirement elicitation involving relevant participants across various business functions
• Reviewed existing processes of a contact centre during a walk-through with end users to help define the customer journey
• Developed a ‘to be’ process from stakeholders’ viewpoint with which a consensus was reached for use of scenario construction with alternative pathway for insights
• Improved and centralised Interactive Voice Response (IVR) pathways
• Owned and managed User Acceptance Testing (UAT) on newly built system

BUSINESS ANALYST

Confidential

Responsibilities:

• Executed the requirement engineering process through elicitation, analysis and documentation of business requirements
• Designed the alignment of all customer contact points across the different groups in a logical manner; reconciling all customer data across the business so all customer communication are registered through the different channels
• Modelled systems and relational database using UML and entity relationship diagrams
• Documented business and systems changes while ensuring any changes are underpinned by the overall business and IT requirements

BUSINESS MANAGER

Confidential

Responsibilities:

• Gathered requirements in a workshop environment to identify needs from the current business system
• Stakeholder engagement and liaison, requirement capture& validation for various business applications in preparation for compatibility testing and eventual migration
• Worked with various strategic business units and end users to ascertain details of all applications and peripherals were accurately captured in the project master database
• Verified the need for all captured applications while highlighting obsolete ones