SUMMARY:

• I have over 10 years cross - functional experience in documenting business processes using Six Sigma tools and methodology and also working in asset and project management roles. With strong analytical and product management skills
• I have a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

WORK EXPERIENCE:

Confidential

Business Process Analyst

Responsibilities:

• Delivered precise functionalspecifications to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff
• Responsible for direct interactionwith clients including, but not limited to, eliciting comprehensivebusiness requirements and use cases and recommending appropriate solutions.
• Gathered requirements and helped buildand document specifications for development and also participated in Organizational change analysis and development.
• Conducted gap analysis betweenapplication and stated customer requirements and collaborated with Account Managers and Developers to estimate project impact
• Worked with Development, QA, andProduction Support teams to communicate, verify, and test the desired functionality changes
• Worked with the Account Managers todemonstrate the changes to the customer to ensure all relevant business needs are addressed
• Delivered client presentations, facilitate Joint Application Design sessions, and assist in the completion of required deliverables
• Applied process improvement and re-engineering methodologies and principals to conduct process modernization projects.
• Provided group facilitation, interviewing,, and additional forms of knowledge transfer.

Confidential

Business Process Analyst

Responsibilities:

• Conferred with business and production units to assess (and document) current operating procedures in large and very complex operating environments. Reviewed various unit's operating procedures regarding assessment of the unit's productivity and relative efficiency.
• Leveraged structured methodologies and statistics to perform end to end analysis of processes, developed and implemented sustainable solutions, in line with the corporate goal of increased operational efficiency and of key financial targets.
• Defined improvement projects aligned with business strategies. Analyzed improvement programs and potential results. Facilitated and coached improvement teams. Established and maintained performance metrics to measure program success. Installed process excellence supports for program governance, project reviews, communications,, s and rewards.
• Defined improvement projects aligned with business strategies to change business operations, processes and functions to maximize corporate efficiency.
• Facilitated development and implementation of sustainable process improvement solutions involving teams of functional experts reporting to project sponsors and supporting units.
• Worked with partners, such as HR, Finance, and Communications, to ensure alignment of solutions and consistent message. Reported project status to management, and alerted the Integration team of functional dependencies as they relate to strategic initiatives.

Confidential

Business Process Analyst

Responsibilities:

• Designed and implemented programs for clients and enhanced applications and processes. I also participated in determining assignment objectives and ensured its successful attainment.
• Coordinated service level agreements for functional organization, performed and evaluated risk, communicated, escalated issues and recommended measurements of success for project plan while providing on-going communication.
• Participated in the analysis and definition of efficient, cost effective solutions that support client business products /processes and functional requirements. I also evaluated products and solutions that could address client requirements and developed recommendations where appropriate.
• Developed process models, use cases and scenarios. I also provided clear and concise documentation of client high level and detailed requirements.
• Worked as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements and business processes.
• Served as a liaison among stakeholders to elicit, analyze, communicate and validate requirements and business processes.
• Managed requirements and artifacts in appropriate requirement management tools, supported the testing process by providing documentation, researching questions and providing timely answers.

Confidential

Business Analyst

Responsibilities:

• Periodically assisted the Business Process Management Department with collecting and analyzing small business project requirements and transferred knowledge to the Development, Human Resources and teams, ensuring process integration.
• Analyzed, validated, specified, verified and managed the system needs of the project stakeholders.
• Periodically assisted the Business Process Management Department with designing work flow and providing solutions to identified lapses.
• Provided efficient and responsive service to customers by maintaining an excellent level of productivity measured through established metrics; hereby ensuring excellent customer service delivery.
• Effectively communicated across multiple levels (Executive Sponsors to team members). Created and distributed surveys, collected and analyzed results, and created action plans for future projects.
• Effectively used Six Sigma tools including SIPOC analysis (Supplier, Input, Processes, Output and Customers), Process maps, and RACI, the responsibility assignment matrix among others in reviewing current business processes, workflow and scheduling limitations.

Confidential

Business Analyst

Responsibilities:

• Worked closely with development and QA team members to ensure that software design met the agreed requirements.
• Periodically verified requirements through user testing and also assisted Product Team in user acceptance testing and end users.
• Participated in peer reviews and inspections of requirements work carried out by others on the team and also in peer reviews of products derived from the requirements to ensure they were correctly interpreted.
• Proactively worked to identify, communicate and resolve project issues and risks that interfered with project execution or success.
• Worked closely with UI designer and project team on clarifying requirements, and analyzing tradeoffs between usability and performance needs throughout the project lifecycle.
• Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, user stories, workflow, process flow and data model diagrams.

Confidential

Business Analyst

Responsibilities:

• Updated project plans, risks and issue logs to identify errors, risk occurrence and also prioritized project issues for risk mitigation purposes.
• Participated in analyzing and validating the quality of data by identifying errors in acquired data to ensure accurate planning for project plans.
• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and delivered the functional requirements as needed.
• Assisted in integration and acceptance testing and also in the development of and implementation material.
• Assisted in the development of project plans and also provided post-implementation support.
• Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluated information gathered from multiple sources; reconciled conflicts, decomposed high-level information into details, abstract up from low-level information to a general understanding, and distinguished user requests from the underlying true needs.