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Senior Manager Resume

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SUMMARY:

  • SeniorInformation Technology& Management Consulting Professional with a broad background in Software Development and e - Commerce with Multiple methodologies: Waterfall, Agile, Scrum, RAD, XP, RUP, TDD, BDD, and certified as an Agile Project Manager, Scrum Master and Product Owner. He has held leadership positions in global consulting firms, coached clients and led large implementations. He also has digital marketing, start-up and P&L experience as a business owner and consultant in industries such as insurance and healthcare. He possesses excellent communication, interpersonal skills and business savvy, and his technology and methodology experience includes:
  • Mobile and Digital Product Development and Implementation and Web-based solutions
  • Cloud based software and infrastructure
  • SaaS and PaaS
  • Client Relationship Management (SFDC, Oracle, SAP, MSFT)
  • Scrum Master
  • Product Owner
  • SAFe (Scaled Agile Framework) expert (Release train, Scrum of Scrums, Product Owner to Chief Product Owner)
  • Agile Coach
  • DevOps
  • ITIL & ITSM
  • Business Intelligence & Analytics
  • Big Data
  • Product Management
  • E-Commerce Solutions
  • Data Warehouse & ETL Management from 1995
  • Quality Assurance
  • Release & Product Management
  • Comprehensive Product Management
  • Leading PMO’s
  • SDLC Project/Program Manager
  • Infrastructure Project/Program Manager
  • Significant experience in M&A and Compliance
  • Extensive experience in ERP (SAP, Oracle and many others)
  • Experience with VersionOne, Rally, Jira, Plainview and other tools.

PROFESSIONAL EXPERIENCE:

Senior Manager

Confidential

Responsibilities:

  • A key member of the DevOps Leadership Team and a team lead for Agile transformations inclusive of SAFe (Scaled Agile Framework). I am working with the Leadership team across the USA and he is creating presentations, collateral, methodologies and participating in DevOps pre-sales.
  • Working with the Account Executive for a Multinational firm, we, in less than 2 months, secured a multi-million Engagement that will grow by 40% each year for 4-5 years. During that time, he was overseeing a team of 30+ consultants at our client site at Cargill.

Senior IT, Management Consultant & Agile Coach

Confidential

Responsibilities:

  • Managed teams ranging from 40 to upwards of 400 between a skeleton onshore team and a vast offshore team.
  • Sold customers more functionality by delivering via Agile and DevOps.
  • Consultant charged with servicing various clients in the greater Minneapolis area by quickly identifying gaps and weaknesses in processes, developing and implementing strategic plans to improve systems, and facilitating rapid growth and transformation with measurable results. Participated in Presales to ensure business development.
  • Made sure that all and any lines of Business communication are open, effective and lean.
  • Development of a full Disaster Recovery Plan and a Business Continuity Roadmap that provide details of the investment opportunities to expand, enhance and mature the above named capabilities, Processes and Practice.
  • Data and System Conversions
  • Mobile Application product development
  • Adobe AEM Forms setup on JEE server to manage all Marketing collateral. It can be set up using any combination of supported operating systems, application servers, databases, database drivers, JDK, LDAP servers, and email servers. This article lists supported software and its version, exceptions, patch definitions, and third-party software patch support policy.
  • The Model Development Tools (MDT) project focuses on big "M" modeling within the Modeling project. Its purpose is twofold:
  • To provide an implementation of industry standard metamodels
  • To provide exemplary tools for developing models based on those metamodels

Sr. Program Manager

Confidential

Responsibilities:

  • Spearheaded the analysis and planning for outsourcing the IT infrastructure and Big Data of Cargill to TCS. This included documenting and defining project states utilizing BPM, ITIL, ITSM and Six Sigma. Efforts noticeably improved efficiency and productivity. Infrastructure went from LAN, Data Centers and everything that falls under Infrastructure inclusive of Middleware and Adobe AEM. Implemented BC &DR for Cargill utilized ServiceNow for cloud-based workflow. My team was in the hundreds with significant onsite presence (later moved to an entire floor in TCS Bloomington offices) and hundreds of consultants in India.
  • Interacted with all modules of SAP to provide the necessary Infrastructure that will enable their highest level of production.
  • As an Agile Program Manager at Boston Scientific, he coached the entire SDLC team (onsite and offshore) in Agile and directed the SDLC inclusive of the QA process for the customization, implementation, and release management of a full SAP Web Based e-commerce solution at Boston Scientific.
  • Fully integrated their SAP CRM, supply chain, and data warehouse (HANA) systems; created a hybrid Agile/Waterfall approach where everything was done by Scaled Agile Framework (SAFe) except for the corporate governance reporting it was via Agile reports and waterfall reports; executed the role of SCRUM Master; and managed budgets, financial, deadlines, and contracts. This involved substantial integration and management of Big Data. This also included strict security controls, as it was a Web based application that was accessible via the Portal and then touched critical applications. Utilized SharePoint as tracking system for issues. Implemented Analytics within the application.

Infrastructure Tower Lead (Consultant)

Confidential

Responsibilities:

  • He oversaw all technology programs and processes ensuring that the service delivery was at the highest level of quality.
  • Played the role of the Product Owner
  • Managed stakeholder expectations, controlled budget, and co-authored the QA methodology.
  • Directed teams across the U.S., Mexico, and India to transition Supervalu’s IT to a fully managed service platform operated by TCS, with a budget of $50+ million.
  • This involved all Infrastructure, Databases (Oracle & MS SQL), Data Warehouses, CRM (MSFT Dynamics), PLM, Networks, Security, SaaS, Big Data, Business Continuity and Disaster Recovery.
  • Implemented and Utilized ServiceNow for IT, Field Services, Facilities and Finance. He also used the product when not with TATA.
  • Implemented Adobe AEM
  • Utilized SAFe (Scaled Agile Framework with Kanban) to manage the transition.

Senior Consultant Agile Coach and Client Partner

Confidential

Responsibilities:

  • Wealth Management, Trading, Brokerage, Asset Management, Mortgages and Insurance (Auto, Property, Life, Causality, Marine, Health) (Startup NDA) working from the US
  • Carried out the work to create the Strategy, Vision, Mission and business plan
  • Managed a team of sixty onsite and 300 in India
  • Senior Consultant tasked with re-engineering the business process using Six Sigma, and then authoring the requests for proposals (RFPs) for the software and infrastructure, which was a mix of data centers and cloud-hosted systems that sustained a lean organizational model.
  • Proved ability to manage expectations, deadlines, and budgets, with a fixed bid service of $180,000 and an overall engagement budget of $400 million.
  • SDLC methodology was SAFe, Scaled Agile Framework, (Scrum & Kanban) and he trained the entire team on it so that they can function in that capacity.
  • Setup a full e-commerce capability
  • Setup full BI capability and created BI Dashboards for all levels of employees in the company, each customized for the level of that employee.
  • Participated in Architecture and UI design
  • Managed the PMO
  • Implemented, SAP’s Banking solution, SAP (FICO), CO, TR, IM, Human resource management Module and SAP CRM
  • Implemented Business Objects and Analytics
  • Implemented SAP Core-Banking, Wealth Management, Trading & Brokerage Solutions
  • Implemented CSC’s Insurance solution
  • Implemented strict security controls.
  • Put in Place Business Continuity and Disaster Recovery measures for both solutions and Infrastructure.
  • Held full P&L, Budget and fiscal forecasting responsibilities.
  • Consultant credited with pioneering the start-up and development of the banking technology practice and the business advisory practice.
  • Extensive Presales and Sales experience that led to successfully building both practices and new operational platforms from scratch into top-performing and revenue-generating business units, delivering $10 million in business.
  • As I was building both practices from scratch in 6 months he had 30 employees reporting to him.
  • Strategically planned the budget, conceptualized and executed all the collateral and methodologies, and ensured that all solutions were both BI, Analytics, e-commerce centric and SaaS. Created dashboards for the firm’s management to monitor the progress of the two practices that he started.
  • Delivered several Microsoft Dynamics CRM implementations, 2 SFDC solutions and SharePoint solutions.
  • Substantial Risk and Security Management due to the nature of the businesses that we catered to.
  • Put in Place Business Continuity and Disaster Recovery measures for both Software solutions and Infrastructure.
  • Effectively elevated assigned units by creating and rolling out enhanced policies, procedures, and processes.
  • As an Agile Coach/Scrum Master, he trained all the SDLC teams on Agile and personally managed all projects according to Agile methodologies, ensuring the two new practices had an impeccable track record and all involved parties had clearly defined roles.
  • Participated in Architecture and UI design.
  • All Solutions developed were Web Based SaaS applications.
  • Utilized ITIL & ITSM.
  • As one of the top 10 SME’s in Banking and capital Markets in the Middle East and Persian Gulf, he was invited to preview SAP’s Banking solution and provide feedback on what needs to be added, tuned or improved.
  • Implemented SAP Core-Banking (2 implementations)
  • Product Management for all solutions the practices developed.
  • Held full P&L, Budget and fiscal forecasting responsibilities.
  • Acted as the Client Partner with all clients
  • Implemented E-licensing was implemented for the government of Riyadh/Saudi Arabia.

Agile Coach /Product Owner/ Projects Director

Confidential

Responsibilities:

  • Acted as the Client Partner for all engagements that fell within my realm.
  • Played a role in Pre-sales, sales and while delivering sold the client further functionality.
  • Director responsible for leading the full implementation of T24 cellular service. Directed planning, business requirements gathering, test case development, and full implementation of projects using both Waterfall and Agile methods with the majority being lean Agile. He had to coach the team and the various clients on Agile in order to deliver faster and with better quality.
  • Managed 80 people onshore and 200 offshore in Chennai, India
  • Led turnaround efforts by successfully identifying and addressing operational areas in need of change, improvement, or elimination. Ensured continuous provision of guidance, tools, resources, support, and motivation to team members with a strong focus on effectively tackling system issues and discrepancies.
  • Challenged to take over a failing program, and achieved a successful turnaround through implementation of stringent governance, proper management methodologies, and the restructuring and optimization of IT group performance.
  • Streamlined banking, portfolio management, brokerage, trading, asset management, mutual funds, card services, mobile banking, and business processes by implementing bank-wide systems.
  • Improved e-commerce methods by implementing IBM commerce and SFDC or Microsoft CRM as the CRM for all Banks and Wealth Management Solutions.
  • Implemented & Integrated Oracle’s ERP with Confidential ’ product suite at clients.
  • Implemented BI & Analytics
  • Created Mobile Banking
  • Massive Risk assessment and Security implementations as all these institutions were banks and wealth management institution.
  • Oversaw several M&A transactions (from an IT and Process perspective) for cliets implementing Confidential ’ solution suite.
  • SOX, Basel III and AML
  • Carried out all pre-sales and sales for all the engagements mentioned hereunder.
  • Held full P&L, Budget and fiscal forecasting responsibilities.
  • Acted as the Client Partner for all engagements.

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