SUMMARY:

• Human Resources Management Professional with a progressive career managing all aspects of HR that included:
• New employee orientation, employee data maintenance and administration;
• Service - oriented self-starter with the ability to work independently, multi-task, and manage projects;
• Detailed orientated and self-motivated with an outgoing personality and excellent verbal and written communication skills.

SKILL:

• Microsoft Office 2003, Word, Excel, PowerPoint, Outlook, Visio, Access, ADP/PC Payroll, ADP HR Perspective

  ADP HR Enterprise, ADP Vantage, PowerSource, PeopleSoft vs9, Oracle, Ultipro, BenefitPoint, Health & Benefits Broker (HBB), and SuccessFactors.

EXPERIENCE:

Confidential, Charlotte, NC

HRIS Analyst

Responsibilities:

• Monitor and assist with resolving user request submitted via online help desk ticketing system and centralized email boxes.
• Execute monthly data integrity audit protocols and work with HR staff to identify and resolve system issues.
• Create and/or run existing reports for a moderate number of initiatives and projects.
• Assist team with a system implementation project currently in progress by executing data clean-up initiatives; helping develop detailed process documents, work instructions, and other various user materials.
• Work with Subject Matter Experts to validate data and document exceptions for compliance management purposes.
• Provide data entry support during high volume periods within PeopleSoft and SuccessFactors.

Confidential, NC

HRIS Analyst - Contract

Responsibilities:

• Maintained the HRIS in support of HR administration and special projects by analyzing data integrity during the normal course of daily activity.
• Identified and assisted with implementation of business/IT solutions; assisted with testing of applications.
• Executed testing; participated in system integration, quality assurance testing, and user acceptance testing.
• Partnered with other team members to manage the delivery of small HR systems projects including data validation and system updates.
• Performed periodic reconciliations on internal and system controls. Worked with user groups to resolve questions and assess user needs.
• Organized dated for analysis. Reviewed incoming documents to ensure that all require information is complete and proper coding is available for entry.
• Entered, updated, and proofed all associate records in the HRIS database (PeopleSoft).

Confidential, Charlotte, NC

Human Resources Benefits Specialist

Responsibilities:

• Administered full cycle benefit process (New Hire/QLE/QDRO/Terms) for medical, dental, vision, life, AD&D, Supplemental life, short term disability and long term disability - in line with current company benefit platform and company policies. Provide eligibility data to all company vendors.
• Maintained accurate and complete benefit files for each covered participant.
• Created/maintained/analyzed appropriate benefit reports.
• Ensured corrective measures were completed prior to payroll processing deadlines. COBRA Administration: Updated third party interfaces and secure posting of benefit data to the appropriate carriers - biweekly and/or monthly as appropriate.
• Communicated benefit programs, company policies, and benefit administration to employees and management.
• Administered full cycle benefit process for 401(k) administration and performed monthly 401(k) audits.
• Prepared and submitted 401(k) Discrimination Testing and 5500’s. Prepared (SOP) Standard Office Procedures for the department.

Confidential, Charlotte, NC

National Corporate Trainer/Business Support Analyst

Responsibilities:

• Develop, update, and deliver webinar and documentation in multi-site environment.
• Manage different aspects of to include communication to business and management and evaluate and modify program content to meet business needs.
• Support user group with system and operational issues by managing change request, system updates and general data maintenance.
• Assist in the creation of operational standards/procedures and user documentation. Monitor the help desk ticket system for business related problems.
• Create and submit Change Request Forms and Test Scripts for software system. Performs Quality Assurance testing.
• Collect, analyze and interpret benefit plan experience data and estimate future plan costs and calculate plan prices including alternative benefit plan designs and models (PPO, POS, HMO, DHMO).
• Develop and calculate employee contribution strategies to meet employer cost objectives; develop and calculate COBRA rates. Assist in development, deployment and evaluation of Renewal Management requests.
• Utilize H&B analytical tools and produce client ready materials for use in presentations and reports.
• Provide guidance to clients, consultants and insurers on health, life and disability benefit issues.
• Work with insurers to ensure effective client service delivery and timely delivery of data including monthly experience reports. Provided data analysis and reconciliation.
• Prepare Client Deliverable, Transparency, and Conformation of Coverage Reports.

Confidential

Account Manager

Responsibilities:

• Established and built productive client management relationships with clients;
• Partnered with clients in delivery of HR programs, processes and services; including Compensation, Recruitment, and Development.
• Provided to clients and staff on use of HRIS systems, custom reporting tools, and HR Policies, Procedures and documentation; utilized CRM software to integrate departments to resolve client concerns.
• Responsible for broad range of HR functions including Compensation, Employee Benefits Administration, On-boarding process, Employee Relations, Wellness Programs, Employee Relations, created and maintained personnel records, coordinated on and off-site employee .
• Coordinated Plan changes, drafted documents, engaged vendors, collected and examined data for Health & Benefits Plans. Ensure I-9 Compliance. Implemented and tracked FMLA.
• Maintained complete and accurate HRIS records and compiled repots from the ADP database; attended client meeting with brokers and sales department.
• Coached expanded usage of ADP to include Employee Benefits information providing a consolidated information base and as organization management tool to drive staffing decisions and cost efficiency gains.
• Oversaw the 401(k)/Pension plans. Updated employee handbook, SOP’s, and policy and procedures.

Confidential, Charlotte, NC

Benefits Administration Specialist

Responsibilities:

• Processed New Hire Benefits Plan participation, monthly reconciliation and auditing of insurance and benefits invoices; managed inbound and outbound calls during open enrollment periods; provided solutions and guidance to client calls.
• Ensured compliance with government requirements re: ERISA, HIPAA and DOL.
• Successfully used diverse communication practices to provided Employee Benefits Support services to a broad range of clients on services e.g. FMLA, problem resolution, assisting terminated employees in obtaining HIPAA s and other enrollment options.

Confidential

Human Resources Benefits Representative

Responsibilities:

• Managed and administered portions of US Benefits programs and Leave of Absences.
• Trained and advised Benefits team on Plan provisions and documented Health and Welfare, Work/life and Retirement Plan processes.
• Liaison for Business Managers and vendors; Generated, coordinated and maintained benefit plan participation records; handled benefits invoices process by reconciling backlogged monthly invoices and resolving discrepancies with vendors. Results increased productivity and significant funds recovery.