SUMMARY OF QUALIFICATIONS

• Expert in business process engineering and software development life cycle, including eliciting requirements, analysis, design, development, testing and implementation of software applications.
• Worked as a Project/Execution BA for a foundational project which seeks to improve the quality of customer records in Client through data cleanup and coding improvements.
• Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design by participating in JAD sessions.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Created different Requirement artifacts such as Requirement spreadsheets, BVMs, Use Cases etc.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Participated in stakeholder discussions, Change adoption discussion and job scheduling discussion to ensure smooth implementation with minimal impact to other service areas.
• Reviewed the UTRs, STRs and Performance Test results to ensure all the test results meet requirement needs.
• Opened Risks or Issues that the current project is facing and worked towards resolving them.
• Collected NFRs by discussing the current service capabilities with SMEs.
• Worked on big data migration project of a North America's largest auto insurer as a Requirement Gathering resource from data movement point of view.
• Created master Data workbook which represents the ETL requirements such as mapping rules, physical Data element structure and their description.
• Participated in DMCM Data Model Change Management RCN Requirement Change Notification process.
• Have sound knowledge of CRM software of Sales Force SFDC .
• Pursuing CBAP Certification from IIBA.
• Worked with trading partners in sending the files from Policy Holders and uploading their information to the admin system.
• Created Aliases for the new policy holders in Compass A Financial tool by Sun Guard Corporation .
• Decrypting the files sent by trading partners on Unix server and sending the proprietary layout and validation report to Technical Specialist.
• Documentation of all the processes and procedures and creation of Job-Aid.
• Validated technical designs created by IT developers against functional specifications.
• Created documentation for training and Help Desk teams.
• Involved in different phases of Regression Testing, which includes Preparation of Test data, Setting up Testing environment, Creation of Test cases, Unit Testing and system Testing.
• Expert problem solving skills with the ability to think creatively and strategically about alternative solutions and opportunities.
• Excellent communication, analytical, interpersonal, presentation skills and expert at managing multiple projects simultaneously.
• Familiar with current industry standards, such as HIPAA, ISO, Six Sigma, and Capability Maturity Model CMM .

TECHNICAL SKILLS AND CERTIFICATIONS:

• Operating System MVS/ESA, MVS/TSO, MS-DOS, WIN-98, 2000 and 2003, z/OS, UNIX
• Languages VS-COBOL II, Microfocus COBOL, CICS, JCL, SQL, Unix, NATURAL/ADABAS, HTML, XML
• Database DB2 , IMS DB/DC, SQL Database, Salesforce
• Tools DOORS, Test Link, VSS, DMT, LOTUS NOTES, Expeditor, SPUFI, QMF, Compass
• File Access VSAM, PS, PDS, and GDG
• Domains Insurance Property Casualty, Auto, Health, Life, Dental, Vision, LTD, STD

Confidential

Business Analyst

The Client is the largest auto insurer of North America and has been a leading provider of Property Casualty insurance. This effort was directed towards improving the Customer Master data through data cleanup. Also, this effort was aimed at migrating CROM data from legacy platform to Salesforce platform

Responsibilities:

• Worked as a Project/Execution BA for a foundational project which seeks to improve the quality of customer records in Client through data cleanup and coding improvements.
• Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Created different Requirement artifacts such as Requirement spreadsheet, BVMs, Use Cases and all.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Participated in stakeholder discussions, Change adoption discussion and job scheduling discussion to ensure smooth implementation with minimal impact to other service areas.
• Reviewed the UTRs, STRs and Performance Test results to ensure all the test results meet requirement needs.
• Opened Risks or Issues that the current project is facing and worked towards resolving them.
• Collected NFRs by discussing the current service capabilities with SMEs.
• Worked on big data migration project of a North America's largest auto insurer as a Requirement Gathering resource from data movement point of view.
• Created master Data workbook which represents the ETL requirements such as mapping rules, physical Data element structure and their description.
• Participated in DMCM Data Model Change Management RCN Requirement Change Notification process.
• Gained expertise of Sales Force.

Confidential

Business Analyst

The client is a very prominent player in providing health, Disability, Life, Dental, Vision insurance to policy holders. Assurant has more than 500 clients policy holders . Assurant has been ranked at 287 in fortune 500 list. This effort is a part of day to day activities of receiving the policy holder information via trading partners and validating the information to fit them into the proprietary system.

Responsibilities:

• Creating unique aliases Benefit aliases for the Policy holder in Assurant's admin system
• Sending proprietary layout to the Trading partner so that they can send the Files Member information
• Receiving the files Member information from trading partners electronically through FTP.
• Decrypting the files and sending the same and the validation report to Tech Specialists so that they can test the file.
• Archiving the files that come in to Assurant in a unique folder in UNIX server.
• Manually reloading the files to Admin system that somehow fail to reload electronically.
• Daily sending out a report to the Billing Specialists and Technical specialists so that they can prioritize as to which files needs a look.
• Sending out the member extract by pulling up the member information and the coverage associated to the trading partners whenever there is a request from them.
• Manual configuration in Unix server for each Policy holders so that the files can be decrypted electronically and an auto generated e-mail will be sent from Lotus Notes.
• Documenting various processes and creating workflow diagram of the process.

Confidential

Business Analyst

This effort was aimed at replacing the old Claims system with a better user friendly technology. This was a very big effort in terms of claims data migration and related processes.

Responsibilities:

As a part of the onsite team my responsibilities were:

• Scripting the Test Case Designing depending on the requirements.
• Create Data for Execution of the test case depending on the need of the Test Case.
• Execute the test case.
• Perform Regression Testing.
• Addressing the queries raised by offshore.

Environment: IBM DB2 Reader, Doors, DMT, Lotus Notes

Confidential

Programmer /System Analyst

• As part of this effort I worked on Bill Management application in this. EMedical Bill Management function is responsible for the receipt and movement of Medical paper or electronic request for payment presented to State Farm from an external source service provider or supplier to the responsible Bill Management or vendor applications The bill gets paid if the review results are satisfactory else it may be sent back for re-review
• Also, I worked on PSP application. PSP is a direct repair program utilizing a network of PSP contractors and material suppliers. A claim representative electronically sends an assignment to a contractor. Contractor inspects and repairs the property damage. The claim rep follows up on the progress of the claim until the contractor has satisfactorily completed the policyholder's work. Material Suppliers and Contractors are Auto paid.

Responsibilities:

• Coding for the requirements and reviews will be done by client analyst.
• Updating the status report to the client in weekly meetings.
• Reviewing the Detail design documents, Coding, Unit test plan and unit test cases, results.
• Handling service calls and Incidents which opened by Client in quick time.
• Worked on the enhancement service requirements and implementing in production
• Analysis, coding and testing been done for service requirements and updates the status to OSC by EOD

Environment: VS COBOL II, QMF, DB2 V7.0, JCL, Expediter, SQL, VSAM, HTML, IMS DB/DC, TSO/ISPF, MVS/TSO, IBM-MVS, OS390, SPUFI.

Confidential

Programmer / System Analyst

Whenever a person meets with an accident he/she files a claim with the insurance company. This project was totally looking after the whole claim life cycle. Its starts with the recording of a claim till the final payment. I was looking at the Assignment part of the claim. As soon as the claim is recorded somebody needs to look at the claim. He is known as Claim Representative. Whenever there is a catastrophe, hundreds of thousands of claim are filed. At that time instead of manually assigning the claims, system automatically assigns the claim to Claim Rep. This is called Auto Assignment. Also, I was looking at another application called PSP which deals with faster processing of a claim.

Responsibilities:

• Co-ordinate with the onsite team and project groups.
• Provide timely resolution for service calls logged through service desks.
• Develop and maintain procedures for test environment and associated testing tools.
• Handle support work and resolve Business Partners' queries received via e-mails.
• Analyze root cause of production code bugs and work on resolution.
• Prepare TSD Technical Specification Document of the impacted modules.
• Code the modules in COBOL.
• Prepare test case and test the impacted modules and overall functionality System Test .
• Guide and co-ordinate with team members to accomplish the task in timely manner.
• Provide necessary technical guidance to team members.
• Training the new members joining the project.
• Responsibilities include all the stages of the software development cycle, namely coding, debugging, testing test plan and test execution , integration and System testing, documentation and maintenance of the programs.

• Extensive coding and Unit testing for complex modules by interacting with business users.

• Involved in Troubleshooting, Debugging and Performance Tuning of code and supporting users by incorporating specific requests.
• Interacted closely with business users and agents regarding few doubts in the requirements.
• Created program specifications, test plans and performed Unit and system testing.
• Involved in writing many queries in DB2 to fetch Claim Processing Production data.

Environment: HP-UX, MicroFocus COBOL, UNIX.

Confidential

Programmer/Analyst

Maples is a consulting firm which deals in IT consulting and Training. This institute provides extensive training on IBM Mainframe and provides IT solution to different clients. I was under training in this institute for Cobol, DB2, JCL, VSAM, CICS. We have worked on two different projects one on Cobol-DB2 Which was for dealing with employees of a Firm and another was on CICS-DB2 which was for online display for a transaction . As soon as each modules gets completed the faculty used to assess the knowledge of us in each module.

Environment: JCL, VSAM, COBOL, DB2, CICS