EXPERIENCE AND EMPLOYMENT HISTORY Top Secret Clearance

DHS EOD

Confidential

Senior Process Engineer

ITIL Consultant to URS Apptis in support of the transition of the EDGAR Infrastructure O M Support contract for the U.S. Securities and Exchange Commission Office of Information Technology OIT . Responsibilities include: Reviews existing ITSM processes and associated documentation to perform a gap analysis and provide recommendations to Senior Management on process improvement initiatives, Creates ITSM process documentation such as procedures, processes, work instructions, Visio process flow diagrams, etc. In addition I am leading the initiative to create Operating Level Agreements OLAs between various SEC OIT representatives.

Confidential

ITSM Specialist

ITSM Specialist in the Information Technology Service Management Office ITSMO of the Defense Information Systems Agency DISA, Office of the Chief Information Officer OCIO serves as an analyst/consultant for DISA ITSM initiatives program Participates in many aspects of ITSM planning, training, process development and deployment mechanisms. Works with the ITSM Chief to solve problems and recommend solutions that arise in the execution and integration of DISA ITSM initiatives among conflicting DISA directorates and organizational, priorities and requirements. Participates in the analyses of various process improvement programs, paying particular attention to areas of the improvement that require cross agency and cross departmental coordination to successfully improve process efficiency and reduce costs throughout DISA.

Confidential

ITSM Consultant

ITIL Consultant to Computer Sciences Corporation CSC for the Workplace as a Service program WPaaS to assist in creating the WPaaS Service Desk used the ITIL processes: Incident Management, Change Management, Release Management, Service Level Management and Service Catalog to produce WPaaS various help desk business processes and documentation.

Confidential

Business Process Analysis Manager

• Business Process Management BPM Manager on the ITNOVA program in which I lead a team of four 4 in various areas of IT Service Delivery. Currently responsible for managing Performance Reporting Metrics, Training, Knowledge Management via SharePoint content and Business Process Analysis and Re - engineering Analyzes customer requirements, SOPs, and problems to automate or improve existing processes Exercises a high degree of business and technical judgments for business process development to meet the customer's service needs by implementing ITIL best practices for the Service Support and Service Delivery functional areas within the Department of Homeland Security DHS .
• Serves as the Chair of the Problem Management Board to validate and approve solutions that were created during a problem investigation created the Problem Management process that is currently being utilized on the program.
• Creates, updates and maintains program documentation such as processes, SOPs, plans, work instructions and the like. Manages and provides access to all program content via the ITNOVA Knowledge Management tool, the ITNOVA SharePoint portal.
• Ensures service level objectives SLO are met based on the Performance Management Definitions Document PMDD manages the SLO breach process to ensure continual service improvement.
• Provides varied ITIL processes training to program personnel to enhance program resources and capabilities
• Monitors and measures program performance using CSFs and KPIs provides results to Senior Management in varied reporting formats.
• Manages the execution and delivery of the required Contract Data Requirements List CDRL's and all program reporting requirements using BMC Remedy 7.6 ITSM Suite.

Confidential

Independent Consultant

During this four 4 year span I have worked as a 1099 Independent Consultant for a variety of private agencies in diverse roles. My experience during this time includes but is not limited to:

Confidential

Senior Business Process Re-engineer Specialist

• Subcontractor to Lockheed Martin on the Information Technology Network Operations Virtual Alliance IT-NOVA project in which I analyzed, developed, implemented and measured business and technical Plans, Processes, Procedures and Work Instructions for each of the Functional Areas within DHS Headquarters: Engineering ENG, Executive Operations EO, Operations Maintenance O M and Program Support Services PSS .
• Met with various stakeholders to formulate and develop new and modified business information processing systems for IT Service Management.
• Represented the Business Process Management BPM group within PSS to define and ascertain functional, business and system requirements in conjunction with business and technology teams.
• Used knowledge of E-commerce tools, business processes, computer system capabilities and work flows e.g., MS SharePoint, ITIL, BMC Remedy 7.6 to deliver high quality materials in a timely manner.

Confidential

• Project Manager Lead Senior Business Analyst/Project Manager on at the Environmental Protection Agency and other federal government clients performing work which includes but was not limited to: o Business Process Re-engineering o Client meetings facilitation o JAD facilitations o Requirements development o Data Warehousing/Business Intelligence activities o Project Management support
• Elicits, analyzes and validates system requirements.
• Developed and updated all system documentation throughout lifecycle.
• Managed requirements traceability and tracked requirements throughout the project lifecycle.
• Proactively managed client expectations within each project to ensure a high level of client satisfaction by providing high quality deliverables.

Confidential

Business Systems Analyst

• Supported the Office of the Secretary of Defense OSD, Defense Readiness and Reporting System DRRS Data and Business Intelligence activities.
• Reviewed, analyzed, and evaluated business systems and user needs to re-engineer existing business processes.
• Elicited requirements using interviews, document analysis, storyboards, site visits, business process descriptions, use cases, and scenarios.
• Wrote requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
• Decomposed high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those who must base their work on the requirements.
• Led requirements analysis and verification, ensured that requirement statements were complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conformed to standards.
• Managed requirements traceability information and tracked requirements status throughout the project.
• Managed changes to baselined requirements through effective application of change control processes and tools.
• Established and implemented effective requirements practices, including continuous improvement of the requirements process.

Confidential

Specialty Engineer III

• Supported Headquarters confidential Logistics, Installations, and Mission Support Information Systems Enterprise transformation activities. Primary activities included but were not limited to:
• Gathering, analyzing, and proposing performance management solutions and integrating cross-functional business requirements from all levels of command.
• Worked with functional and technical team representatives from Air Staff, MAJCOM, and Joint Staff offices to coordinate and facilitate the gathering of requirements, and prepare use case documentation.
• Met with various stakeholders to formulate and develop new and re-engineered business processes.

Confidential

Senior Systems Analyst

• Met with various stakeholders to create and re-engineer existing business processes.
• Elicited, analyzed, specified, and validated the business needs of the project stakeholders for the 2010 Census. This included interviewing stakeholders, end users and gathering and compiling user requirements for the purposes of conveying requirements to development teams throughout the software lifecycle.
• Coordinated with users to identify non-functional requirements, report requirements, and systems design problems.
• Led and performed requirements gathering, functional requirements development, workflow analysis and logical system design.
• Provided project management and metrics support for the Product Services Messaging Queuing PSMQ project.
• Worked across internal/external Census organizations and interfaced with key stakeholders to update project performance management metrics.
• Supported the development and analysis of PSMQ by leading weekly meetings with PSMQ stakeholders to assist in the management of the project schedule.

Confidential

Systems Analyst

Army Programs Business Intelligence Data Warehouse

• Interfaced with the Army BIDW project stakeholders to understand their needs.
• Created activity diagrams, and functional/technical specifications to describe the applications requirements to support the project scope.
• Defined, analyzed and translated functional and non-functional requirements.
• Participated in the review of requirements and clearly communicated to both the client and the BI/DW team members the system requirements.

Confidential

Senior Systems Analyst

• Met with various stakeholders to ascertain and develop new and modified business processes.
• Elicited, analyzed, specified, and validated the business needs of the project stakeholders for the purpose of designing the Electronic Docket Information System EDIS web application. This included interviewing stakeholders and end users to gather and compile user requirements, Search GUI requirements, Help link definitions, and other web-specific requirements.
• Created and maintained the EDIS data dictionary.
• Created process flows and screen mockups using Visio for the purposes of conveying requirements to development teams throughout the software lifecycle.

Confidential

Senior Business Intelligence Consultant

• Acted as Lead Systems Analyst for the VBA Datawarehouse DW and Operational Data Store ODS project. Conferred with a diverse client base to capture and document business, functional and system design requirements, facilitated meetings with business users and the development team, prepared process flows, data mapping, ETL technical specifications and report specifications. Also met with a diverse client base to formulate and develop new and modified business processes. Additional responsibilities included:
• Metadata Library: Populated, maintained, and managed the metadata repository for the VBA DW/ODS project team.
• Model Synchronization/Data Modeling: Synchronized the application star schemas using Oracle Discoverer to generate database system reports and analyze the reports. Collaborated with lead developers for various applications to identify and correct application schemas and current tables imported the appropriate schemas into Oracle Designers' Design Editor tool to create the physical model in the repository and modify the DDLs to correct errors encountered and re-generate the logical model using the Entity-Relationship Diagrammer. Assisted in the design and development of new DW/ODS data models using Oracle Designer.
• Requirements Specifications: Captured and documented the business, functional, reporting, and system design requirements for more than 25 of the project's reporting applications. Facilitated meetings with various business users and development team members, and documented findings using a comprehensive set of specific reporting templates. The requirements and technical specifications are critical to populating the Metadata library.
• Technical Specifications: Collaborated with lead application developers to develop mapping and extract, transform, and load ETL technical specifications. Successfully met with project team members to communicate approach and needs, gathered and analyzed the appropriate source materials, developed data and process flow diagrams using MS Word or MS Visio. Frequently drilled down into the details of the Unix shell scripts, PL SQL packages and procedures, and Java programs to extract the technical requirements and identify the various technical components to comprehensively document the applications. Documented applications, which use Oracle Express, Oracle Discoverer and Informatica.
• SQA/CMM Analyst: Collaborated with the SQA Manager to define project-specific SQA Metadata activities. Performed high-level and detailed documentation audits of project work products using the SQA Plan as a guide reported SQA audit results to the SQA Manager completed SQA audit reports and other evidence of use and loaded them into Dimensions, based on the SQA Audit Procedure contained within the SQA/Metrics section of the Process Asset Library PAL . Created the Metadata Documentation Process procedure and the Metadata Documentation Standards used by project team members to create all VBA DW/ODS documentation. Recommended activities, processes and procedures to the SQA Manager to improve the work products and the audit processes. Contributed to the VBA project attaining SEI CMM Level 2 certification by demonstrating a profundity of knowledge and understanding of CMM, the Key Process Areas and the goals of each KPA.
• Personally recognized by the VBA in May 2005 for outstanding support and dedication to the advancement of its Data Warehouse program

Business Analyst

Confidential

• Used Business Integration Methodology BIM and the HUD System Development Methodology SDM as a standard for all Accenture REAC Real Estate Assessment Center design endeavors.
• Created the LASS Lender Assessment Sub System Release 3.0.0.0 Functional Requirements Document.
• Created 11 modules for the LASS Release 3.0.0.0 Program Specifications.
• Conducted design reviews with developers prior to programming.
• Co-created the LASS Release 3.0.0.0 Validation, Verification and Testing Plan.
• Created over 200 LASS Release 3.0.0.0 Test Conditions.
• Created the LASS Release 3.0.0.0 system test scripts, cycles, data and expected results.
• Facilitated the discussion and resolution of design/programming/functional issues with the client or the subsystem managers as appropriate.
• Attended project and team status meetings to report progress and discussed issues and risks that would impact the schedule. Reported issues or risks to the Team Leader.
• Ensured the functional and technical soundness of all designs. Also ensured they were integrated with the work of other designers within the project and followed applicable design standards.
• Developed LASS functional knowledge and ensured LASS programmers also developed functional knowledge.
• Reviewed all user designs, specifications and requirements to ensure accuracy and completeness, and created individual status reports.

Confidential

• Resolved and tested all System Investigation Requests SIR assigned by the Fix Team Lead, resolved assigned SIRs within the expected time frames, coordinated work efforts with Product Test Team members and Build Team members to guarantee that SIRs were accurately documented, fully tested code fixes to ensure that the modifications did not affect the overall execution of a batch application module.
• Identified outstanding issues to communicate to the Fix Team Lead, adhered to the project's coding standards when implementing code fixes, and logged information related to resolving a SIR into the SIR Tracking Tool database.
• Attended code review and design amendment meetings, provided status feedbacks of assigned SIRs resolved or unresolved and communicated other work-related issues and schedule variances to the Fix Team Lead.
• Built and tested individual modules of the SASS Surface Air Support System application, attended design walkthrough meetings to understand designs, identified outstanding issues in design specifications and worked with designers to find solutions. Coded modules based on detailed design specifications and adhered to the project's coding standards.
• Created and executed component test scripts, prepared documentation of coded modules, attended final meetings to have designers sign off on completed modules and resolve issues/SIRs identified in subsequent test levels.
• Helped develop and document a business case to justify development and deployment of a new vehicle management system for USPS. Collected metric data, conducted studies to quantify benefits and develop and maintain spreadsheets to track costs and create the Decision Analysis Report DAR .
• Developed content management architecture and procedures to support deployment and management of content to the Web site.
• Assisted with the planning and execution of USPS content management efforts, content assessment for existing content on.
• Identified web content that could be architected using TeamSite. Assisted in developing TeamSite data capture templates, and migrated the existing content into TeamSite using existing templates.

Confidential

• Prototyped, developed and implemented an on-line help system utilizing RoboHelp Office Intermediate HTML-Based Help for the District of Columbia's System to Administer Retirements STAR . Researched and refined twelve 12 assigned procedures on the Retirement SKILLS
• COBIT 5
• IT Service Management and Delivery
• IT Infrastructure Library ITIL
• Requirements Analysis Design
• Performance Metrics KPIs
• Business Process Modeling
• Business Process Re-engineering
• Software Quality Assurance SQA
• Capability Maturity Model CMM
• Software Process Improvement SPI
• SDLC/SELC
• TOOLS
• BMC Remedy ITSM 7.6
• Informatica PowerCenter 7.1.3
• Informatica Metadata Exchange for Data Models 7.0
• Microsoft Office Suite
• Microsoft Project
• Microsoft Visio
• PLSQL Developer
• SQL Navigator 4
• Oracle SQL Plus
• Oracle9i Designer
• Oracle9i Discoverer
• Oracle Express 6.3.2
• Serena Dimensions 10
• Primavera TeamPlay
• MS SharePoint