SUMMARY

• Over 7 years of diversified IT experience as a Project management/Business Analyst in complete System Development Life Cycle (SDLC) process including System Analysis, Design, Development, Testing, Implementation and Documentation.
• Experience in various domains such as Health, insurance, chemical manufacturing and IT.
• Experience with key management and development, implementation, and maintenance of key management life - cycle policies, procedures, and processes.
• Extensive knowledge of Object Oriented Analysis and Design using Unified Modeling Language (UML), Rational Unified Process (RUP), Agile, Waterfall cycle, Rational Rose, Requisite Pro, Rational Clear Case and MS Visio.
• Experience in interacting with business users and executives to identify information needs, gather requirements, and authoring Business Requirement Documents (BRD), Use Case Diagrams, Activity Diagrams, Sequence Diagrams using UML modeling.
• Strong experience in coordinating Joint Application Development (JAD) sessions and interviews to converge towards a design acceptable to the customer and feasible for the developers.
• Participated in project assessment, functional analysis and requirements gathering and converting business requirements into functional requirements
• Performed Unit/System/UAT tests/test cases with QA Team to overcome issues.
• Skilled in translating business objectives into prioritized functional requirements and recommending feasible solutions to business problems.
• Goal-oriented team player with strong Organizational and Project Management skills, often appreciated and rewarded by supervisors, customers and stakeholders for significant contributions to their projects.
• Extensive experience in business analysis, gap analysis, cost/benefit analysis, risk analysis, testing, development of functional specifications and project planning.
• Experienced in ensuring smooth IS Operations through Change management process and procedures and avoid any impact to business due to unavailability of IT resources globally.
• Skilled in working with the stakeholders, business partners, users, senior management and IT implementation and project management teams on major infrastructure projects and migration projects to ensure smooth transition for the clients by advance notifications and appropriate maintenance windows.
• Experienced in providing 24x7 support for IT infrastructure projects as and when required.
• Skilled in initiating and leading process improvement projects for clients, stakeholders and user on a newly introduced technology.
• Skilled professional in creating and maintaining documentation of required processes and procedures.
• Skilled in coordinating and communicating between Developers, QA Teams, Management, QA and project leads and stakeholders to keep them informed at all the times about the development and the open issues.
• Experience in defining test criteria, project schedules and base- lining test plans with the help of project meetings and walkthroughs.

TECHNICAL SKILLS

Tools: Rational Suite (Requisite Pro, Rose, Clear Quest, Clear Case), MS Visio, MS Project, MS Access, MS Office Suite, HP Quality Center, MySAP Solution Manager, IBM Maximo, SQL Developer.

Business Skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Business Environment and Market Research Analysis

Methods: RUP, OOAD, Agile, UML & Business/Data Modeling

OS: Windows XP/95/98/NT/2000, UNIX

Databases: Oracle 8i/9i; SQL Server 7.0 & 2000; Access 2000, MS SQL Server, DB2

Languages: UML, JAVA, HTML, SQL, PL/SQL

PROFESSIONAL EXPERIENCE

Confidential, Wayne,NJ

Business Systems Analyst

Responsibilities:

• Interfaced between Users and the different teams involved in the application development for better understanding of the business and IT processes.
• Involved in analysis of the technical specifications of the current system and the infrastructure needs.
• Participated in JAD sessions for requirement gathering, analysis, and design.
• Documented BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships to analyze and document business data requirements.
• Analyzed system requirements to Use Cases, Use Case Scenarios and Business rules
• Created Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using Rational Rose.
• Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process that is deployable throughout the enterprise using CMMI.
• Responsible for the delivery of Business Requirements Documents (BRD) within project timelines.
• Conducted GAP Analysis and formulated the TO-BE features based on the business requirements.
• Worked extensively with underwriters with claim processing and its business rules, factors involved, claim movements, etc.
• Created Standard Operating procedures and involved with creating training modules, presentations and conducted end user trainings.
• Created Test cases and scenarios for User Acceptance Testing and conducted UAT.
• Involved in documenting defects and responding to IT in defect clarifications and resolution.
• Extensively involved in coming up with test specifications for the application.
• Generated weekly status reports and Adhoc reports to monitor the progress and identify critical points to reallocate resources and Decision Support for Development Life Cycle.
• Involved in creating user manuals and gave training to the end users.

Confidential, Wilmington, DE

Business Analyst

Responsibilities:

• Converted Business Requirements documents (BRD) into System Requirements Specification documents (SRS).
• Identified all necessary function points from the BRD, created UML Diagrams including Data Flow diagrams (DFDs) and Activity Diagrams in the System specification document.
• Gathered Business Requirements and prepared business requirements documentation in Test Director.
• Assess information to identify the best solutions to specific business needs in partnership with technical staff for Client Engagement Manager
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Conducted detailed and comprehensive Business Analysis by working with the client IT staff, project managers, supervisors, SME’s, and other stakeholders to identify the system, operational requirements and improvements.
• Worked with and assisted Information Architects in created Web Page Mock-Ups (i.e. mock-up screens) using Microsoft Visio and Microsoft FrontPage.
• Performed Stress Testing (ad-hoc testing stress testing on critical functionalities) to evaluate builds.
• Created documents like the Business Glossary, Actors Catalog and Data Dictionary to facilitate the other teams in understanding client business.
• Performed manual functional tests by executing Test Cases prior to Automation.
• Developed Test plans, Test scripts, Test cases, Test case execution plan and run SQL queries.
• Used Microsoft Project to manage schedules, deadlines, resources and collaborate on the project.
• Participated in Bug-Review meetings with software developers, QA engineers, managers, suggested enhancements to the existed application from business perspective, provided solutions to existing bugs.

Confidential, Midland, MI

Service Analyst

Responsibilities:

• Risk and impact analysis of any changes (upgrades/maintenance activities) carried out on the IT infrastructure of the company to ensure that the business was not affected due to unavailability of IT resources.
• Act as a liaison between business users and project team by co-ordination and communication to stakeholders, business partners and clients on any impact to their systems well in advance to ensure appropriate time was allocated to them to have a workaround in place. Coordinate and work with vendor on specific activities.
• Adherence to process compliance - drive other teams where necessary to follow process through effective communication and appropriate escalations.
• Responsible for the training and development of the process knowledge for newly hired candidates and defining the level of work based on experience, designation and knowledge.
• Initiate and Lead CAB (Change Advisory Board) meetings to discuss, evaluate and approve major infrastructure changes impacting any geography.
• Drive continuous improvement of process and procedures. Assist with improving the quality assurance process by developing better procedures, reporting, and documentation.
• Prepare, maintain and update procedures and comprehensive documentation for the business processes that are developed and implemented.
• Review process documentation to ensure accuracy, compliance, or completeness, or to mitigate risks.
• Work with project managers and implementation teams from the initiation of the project until project completion, gathering technical requirements, test plan, impact assessment, affected IT resources and impacted global regions.
• Identify and manage documentation on infrastructure projects for communication to senior management and stakeholders during Change Advisory Board (CAB) meetings for group discussions.
• Follow up on completed projects and consequently update project documentation.
• Provide 24x7 on-call support on projects and RTB activities as and when needed.
• User testing of Future Events Calendar tool for deployment into production.

Confidential

System Administrator

Responsibilities:

• Applied industry standard methodologies such as Rational Unified Process (RUP).
• Coordinated with the Project Manager for project planning, assigning resources, managing budgets, tracking progress and assessing workloads.
• Liaised with the Business Team, Technology, Support and Quality Assurance Teams.
• Gathered and prioritized requirements from by conducting interviews, brainstorms, JAD sessions and meetings with stakeholders and created requirement and functional specification artifacts.
• Prepared Business Requirement Documents (BRD) and translated business requirements into functional requirements document (FRD).
• Planned, designed and recommended business processes to improve and support business activities.
• Analyzed and documented client's business requirements and processes and communicated these requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from organization.
• Created test scenarios and developed test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design.
• Assisted in analyzing testing results throughout the project.
• Provided input into developing and modifying systems to meet client needs and develops business specifications to support these modifications.
• Facilitated meetings with clients to gather and document requirements and explore potential solutions
• Assisted in coordinating business analyst tasks on information technology projects and provide support to other team members.
• Assisted in providing time estimates for project related tasks.
• Assisted with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs.

Confidential

Business Analyst

Responsibilities:

• Analyzed existing systems and performed feasibility and impact analysis for new projects and enhancements.
• Participated in the conceptual design reviews to validate against business objectives, needs and requirements.
• Developed Process Model and detailed Business Policies and modified the business requirement document.
• Assisted in quantifying the financial and operational impact of implementing new or modified business processes (time, cost, benefit).
• Gathered and documented business and functional requirements for all interfaces to the Servicing module.
• Conducted data mapping sessions between the source and target system teams, documented the data requirements and the conversion logic for the identified data elements.
• Conducted JAD sessions with the business subject matter experts and the solution developers to detail the data and functional requirements
• Extensively involved in regression, integration, and UAT testing.
• Worked in mainframe environment and used SQL to query various reporting databases.
• Involved in the full HIPAA compliance lifecycle from Gap Analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Prepared Demo on SharePoint for various Business to get new approvals like the Therapist and Nursing divisions.
• Used MS Visio to designed and develop Use Cases Scenarios, Use Cases Models, Activity Diagrams, Sequence Diagrams, State chart diagrams using UML.
• Gathered high level requirements and developed scope of the project for the implementation of Microsoft Office Share Point 2007.
• Actively involved in Requirement Analysis, Business Analysis, Use-Case Analysis Involved and developed comprehensive Test Strategy, Test Plans, Test Case and Test Scripts and documented them.
• Collaborated with the QA team to develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.