SUMMARY

• Senior Business analyst with 7+ years of experience in IT with experience in Business analysis, Requirement analysis, Business Modeling, and Use Case development using UML methodology & User Acceptance Testing (UAT).
• Extensive experience in gathering system requirements, defining business processes, UML modeling.
• Conducted JAD sessions with stakeholders, end users and subject matter experts
• Good experience with MS Financial systems such as Mercury, MS Sales and MSFT.
• Experience with Online Advertising and OSD systems in MSFT.
• Have managed development and production timeline and have analyzed and resolve reporting issues.
• Strong Understanding of Navisys and LifeCad and ALIP.
• Have worked on Testing of reports and data.
• Strong understanding of Software Development Life Cycle (SDLC), including Waterfall, Rational Unified Process, Agile, SCRUM.
• Experience in developing project plans, identifying documents, and validating requirements and reengineering process.
• Good working knowledge on Siebel Functional concepts related to Call Center, PRM Portal etc
• Did Setup, configure, and support life insurance and annuity products
• Used NaviSys, for gathering individual life and health, annuity, financial, sales illustration and Internet software, which would provide business solutions to leading life and health insurance for various insurance sectors and later out in EIL (Electronic Insurance Locater).
• Good exposure to Siebel data model, Facets web application, Siebel architecture and technical concepts
• Strong understanding of PMBOK & BABOK, & experience in implementing projects under these methodologies.
• Experience in Business and Functional requirement gathering, developing Use Cases, Business and Process Modeling, and Capturing System Specifications, preparing User Manuals.
• Experience in applying Rational Unified Process (RUP) methodology using Modeling and requirement documentation tools such as MS Office, MS VISIO, and MS Project.
• Conducting JAD Sessions and communicated with Stakeholders, Development team, SME's, System Analyst, Business Analyst and Project Manager.
• Experience working with CRM and Sales and Asset reporting system.
• Strong SQL skills and ability to quickly compare large volumes of data between a legacy system and new system as a part of a conversion.
• Good hands on analyzing the collected data in order to fulfill the change from ICD - 9 to ICD-10.
• Good hands on enhancement of the Dashboard.
• Excellent analytical skills for understanding the business requirements, business rules, business process and detailed design of the application.
• Excellent skills in Business Analysis, requirement analysis, Business modeling and Use Case development using UML Methodology.
• Experience in using Rational RequisitePro, Team Foundation Server and SharePoint.
• Developed excellent professional skills, by working independently and as a team member.
• Experience working with off-shore teams and effectively communicate with them.

TECHNICAL SKILLS

Languages: SQL, HTML, XML, Net

Software: MS Office (Word, Excel, PowerPoint), Adobe Acrobat, Rational Rose, Microsoft Visio, Microsoft Project, Front Page 2000, Visual Studio, Visual Studio Team System 2010, Test Director, Mercury Quality Center, SnagIT, Axure Pro, SAS and Rational Requisite Pro.

Databases: SQL Server, MS Access 2000

Processes/Technologies: Rational Unified Process (RUP), Waterfall, Agile, SCRUM

PROFESSIONAL EXPERIENCE

Confidential, NJ

Business Analyst

Responsibilities:

• Coordinated with stakeholders to bring consensus on requirements that will be translated into IT solution.
• Conducted JAD sessions with stakeholders, end users and subject matter experts
• Documented user stories and worked closely with the development team and the testing team
• Participated in SCRUM meetings on a daily basis
• Managed the Product Backlog and worked closely with the product owner
• Assisted in the solution demo provided to the Product Owner.
• Guided the team and organization on how to use Agile/Scrumpractices and values
• Supervised the development of the application by simultaneously interacting with the clients and the technical team.
• Worked with the Product Managers, creating plans and drive execution, with scope, schedule and quality goals.
• Worked closely with the subject matter experts and the product owner to define the user stories and the high level features
• Created wireframes to support the user stories and reviewed with the product owner
• Created navigation flows help in understanding the screen flow with ease
• Experience in storyboarding to the efficiently capture the screen flow.

Environment: Agile, SCRUM, Web portal, .NET, MS Visio, Quality Center, MS Project, Excel, Reporting Requirements and Balsamiq.

Confidential, MN

Business Analyst

Responsibilities:

• Coordinated with stakeholders to bring consensus on requirements that will be translated into IT solution.
• Conducted JAD sessions with stakeholders, end users and subject matter experts
• Documented user stories and worked closely with the development team and the testing team
• Participated in SCRUM meetings on a daily basis
• Managed the Product Backlog and worked closely with the product owner
• Assisted in Faceted search web application to leverage Confidential architecture from the server side, to provide various web applications.
• Provided an incredibly simple architecture for the development of MVC-governed Rich Web Applications
• Provide a rich suite of client-side componentry that makes the development of Rich Web Applications as simple as developing GUI applications in RAD tools for Confidential .com
• Provided a simple and clean asynchronous messaging architecture that doesn' Confidential require extensive programming and registration of callback routines.
• Assisted in the solution demo provided to the Product Owner
• Supervised the development of the application by simultaneously interacting with the clients and the technical team and various vendors.
• Worked closely with the subject matter experts and the product owner to define the user stories, requirement gathering and the high level features
• Created wireframes to support the user stories and reviewed with the product owner
• Created navigation flows help in understanding the screen flow with ease
• Experience in storyboarding to the efficiently capture the screen flow
• Applied TFS software and business process documentation to resolve user issues.
• Obtained and maintained a comprehensive understanding and acts as a subject matter expert for the designated applications and their respective interdependencies and integration points in business operations and processes.
• Discussed application and data issues with designated staff and recommended changes that may improve the application or business process
• Participated in SCRUM meetings on a daily basis.
• Managed the Product Backlog and worked closely with the product owner.
• Assisted in the solution demo provided to the Product Owner.
• Supervised the development of the application by simultaneously interacting with the clients and the technical team.

Environment: Agile, SCRUM, Rally Web portal, .NET, MS Visio, Ecommerce, Balsamiq, Dashboard, TFS, MS Project, Excel, Reporting Requirements and Facets.

Confidential

Senior Business Analyst

Responsibilities:

• Coordinated with stakeholders to bring consensus on requirements that is translated into IT solution.
• Gathered requirements for collection of payments to be periodically received over a specified period of time, for which valuation of such a stream of payments entails concepts such as the time value of money, interest rate, and future value for various insurance products.
• Allow the navigation and control of these Web Applications to be performed with little to no Java-based external glue code and a minimum of XML configuration.
• Provide a common Server and Client side transparent data manipulation API that can operate both inline and in an asynchronous fashion.
• Provide "Design Mode" so that the configuration of Rich Web Applications can be modified on the fly without requiring rebuilds and restarts. Of course, a by-product of "Design Mode" would be that a Designer is required
• Communicated with DODD partners and Ohio Education to identify and resolve information system and data issues.
• Reviewed business requirements, functional specifications for system development or enhancements initiatives and provided associated systems deployment, adoption, problem resolution, and end-user support activities for various kinds of annuity products.
• Provided assistance and support to business operations and end users for software applications regarding business operations and technical issue evaluations and resolutions.
• Good hands on Investigating and resolving business operational, software, and data issues identified and reported by users for annuity contracts which would provide income over time, until the end of persons life, persons contract
• Worked on requirement gathering and strong SDLC methodology for two types of annuities. One phase in which the customer deposits and accumulates money into an account (the deferral phase), and another phase in which customers receive payments for some period of time.
• Had the ability to elicit, analyze, and formalize business requirements with a strong understanding of SDLC methodology including decomposing requirements into functional specifications, uses cases, activity diagrams, business process flows
• Served as the contact for users having problems and escalates as necessary.
• Applied TFS software and business process documentation to resolve user issues.
• Obtained and maintained a comprehensive understanding and acts as a subject matter expert for the designated applications and their respective interdependencies and integration points in business operations and processes.
• Used Sales page CRM for generating data for designated application and their recommended changes to improve application for their business process.
• Discussed application and data issues with designated staff and recommended changes that may improve the application or business process.
• Provides assistance regarding data collection and reporting to county partners and contractors with independence of judgment within established policies, procedures, and controlling legislation
• Conducted JAD sessions with stakeholders, end users and subject matter experts.
• Written user stories along with workflow scenarios designed to new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level documented user stories and worked closely with the development team and the testing team.
• Good hands on using Microsoft products using Visio, PowerPoint, Excel, Work
• Participated in SCRUM meetings on a daily basis.
• Managed the Product Backlog and worked closely with the product owner.
• Assisted in the solution demo provided to the Product Owner.
• Supervised the development of the application by simultaneously interacting with the clients and the technical team.
• Worked closely with the subject matter experts and the product owner to define the user stories and the high level features.
• Collected and documented both business and functional requirements for each of the areas including the enhancement of the Dashboard which reports status of various documents for various projects.
• Created application prototypes and screen mock-ups.
• Created wireframes to support the user stories and reviewed with the product owner.
• Created navigation flows to help in understanding the screen flow with ease.
• Experience in storyboarding to the efficiently capture the screen flow.

Environment: Agile, SCRUM, Rally Web portal, .NET, MS Visio, Ecommerce, Balsamiq, Dashboard, TFS, MS Project, Excel, Reporting Requirements, Facets Navisys and LifeCad.

Confidential, CA

Senior Business Analyst

Responsibilities:

• Performed a baseline assessment of Hospital-Provider systems and related interfaces, the existing service level agreements and/or policies and operational business procedures for readiness to comply with HIPAA as well as ICD-10 requirements.
• Have strong experience in requirements gathering by conducting interviews with end users.
• Actively worked on Data analysis and Report analysis with respect to ICD-10 impact
• Analyzed System flows of various department of the hospital
• Identified risks, problems, requirements and concerns of the Hospital in order to comply with ICD-10 changes. Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
• Highly involved in understanding of department workflows and process flows with respect to applications. Developed business process models in RUP to document existing and future business processes. Improved process for payment of Medicare Secondary Payer claims through revised workflows.
• Collected the information related to ongoing application upgrade and their impact on ICD-10 implementation and created awareness within the departments regarding the need, impact, benefits and risks of ICD-10 code application.
• Re-Organized the collected data and prepared documentation for implementation.
• Involved in providing education about the ICD-10 codes and 5010 standards, its requirements, complexity and accuracy to Physicians and Nurses of the hospital. Figured out the requirement of training in various departments of the hospital based on their daily work.
• Performed impact analysis on applications for deadliness of ICD-10 conversion.
• Responsible to meet the information demands of our business users by delivering timely, accurate, meaningful and standardized data and reporting.
• Mapped the collected data with the existing data provided by the hospital departments.
• Used Word, Excel and Visio as a working tool.
• Hands-on experience and good understanding of the hospital working system including Registration, Scheduling, Radiology, Laboratory, Pharmacy, Patient Accounting, HIM, Claim Processing etc.
• Also involved in implementation of ARGUS drug safety system.
• Met the deadlines and scheduled daily Scrum sessions and have been actively involved in those sessions.

Environment: Rational Unified Process, SCRUM, MS Excel, MS Word, Ecommerce, MS Visio, Rational Requisite Pro, MS Access, Java

Confidential, TX

Senior Business Analyst

Responsibilities:

• Reviewing and analyzing the business environment and identified process improvements for the Confidential Agilaire Passenger Service System (PSS).
• Interacted with the Confidential Business Users to conduct thorough Requirements Analysis.
• Worked on Rally to create user stories and acceptance criteria’s for each of the User Stories.
• Managed the Product Backlog based on discussions with the Product Owner.
• Participating in daily status meetings (SCRUM) to provide updates about the progress of the assigned work.
• Utilized Agile/ SCRUM and PMI (Project Management Institute) methodologies to monitor steer and develop project objectives.
• Involved in interactions with the Subject Matter Expert, Project Manager, Developers, and the End-Users.
• Had the Ability to understand interface concepts (EAI) so that inputs can be given during technical meetings for Confidential .
• Hands-on experience in AA Airline project Siebel implementation and Call center implementation for the airline expertise call support.
• Coordinated activities with project manager and various other teams using MS Project.
• Assisted in the on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Mentored specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Used VSTS 2010 to help in fast development and efficient debugging tools along with the development team.
• Working on Document for Version Controlling, to maintain up to date changes in the Documents.
• Developed the Business Analysis Development Plan Confidential Associated Bank for new & existing Business Analysts of various levels for continuing value addition. This is implemented by executive management for all Business Analyst.
• Worked on EMD based on the understanding of PMBOK & BABOK, & experience in implementing MRD, Ticketing projects under these methodologies.
• Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of the Business and IT Processes.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Environment: Rally, ProVision, MS Word, Power Point, Excel, Visio, SharePoint, Java, J2EE,JMockit, HTML, XML, Business Object, Ecommerce, Business Intelligence, Oracle, Rose, QTP 8.2, Quality Center 9.0, Balsamiq and VSTS 2010.

Confidential, TX

Senior Business Systems Analyst

Responsibilities:

• Documented the current and future process flows.
• Interacted with stakeholders and subject matter experts (SMEs), managers, system architects and trainers to determine their business needs.
• Documented Business Requirements in the BRD (Business Requirements Document) and reviewed it with all teams.
• Interviewed business users to gather requirements on specific topics.
• Facilitated JAD sessions to capture requirements.
• Good hands on income statement, balance sheet, or cash flow
• Good hands on requirement gathering and defect management tools which were used for various BRD and FRD
• Documented functional requirements in the SRS (Systems Requirement Specification), Use cases, Glossary, Data elements, Business Rules and Test cases as well as Test Pan.
• Had Strong SQL skills and ability to quickly compare large volumes of data between a legacy system and new system as a part of a conversion for the banking sector
• Reviewed all documentation with the business and technical team and obtained approval.
• Managed the Requirements Traceability Matrix between Business Requirements, Functional Requirements, Business Rules, Data Elements, Use Cases, and Test cases.
• Documented Non functional requirements and reviewed these as well.
• Developed Screen Mockups to in corporate changes to the user interface using MS Visio.
• Managed change requests and documented and communicated all requirement changes effectively.
• Acted as a point of contact to the development team for any requirement clarifications and communicated their concerns if any to the business team along with recommendations.
• Prepared test cases for User Acceptance Testing (UAT).

Environment: Agile, SCRUM, UML, MS Visio, Ecommerce, MS Word, Net, MS Excel, MS PowerPoint, Unix, Java and SQL

Confidential, MI

Senior Business Analyst

Responsibilities:

• Conducted JAD sessions with stakeholders, end users and subject matter experts.
• Documented user stories and worked closely with the development team and the testing team.
• Participated in SCRUM meetings on a daily basis.
• Managed the Product Backlog and assisted with the solution demo while working closely with the product owner.
• Supervised the development of the application by simultaneously interacting with the clients and the technical team.
• Worked closely with the subject matter experts and the product owner to define the user stories and the high level features.
• Good working knowledge on Siebel Functional concepts related to Call Center, PRM Portal etc also known as Microsoft Dynamics widely used for technical concepts.
• Created wireframes to support the user stories and reviewed with the product owner.
• Created navigation flows to help in understanding the screen flow with ease.
• Experience in storyboarding to the efficiently capture the screen flow.

Environment: Agile, SCRUM, Web portal, .NET, MS Visio, Quality Center, MS Project, Excel, Reporting Requirements, Ecommerce

Confidential, OH

Senior Business Systems Analyst

Responsibilities:

• Facilitated Joint Application Development (JAD) / Joint Requirement Planning (JRP) sessions for requirements gathering for various group insurances.
• Interviewed SME (Subject Matter Experts) with detailed questions and carefully documented the requirements in a format that can be reviewed and understood by both Business and Technical teams.
• Involved in the formulation of the Business Requirements Document (BRD).
• Documented and delivered Functional Specification Document to the project team.
• Documented Use cases and developed Use Case Diagrams and Activity Diagrams using MS Visio.
• Performed the validation of use cases to address the need of the business.
• Involved in major part of Software System Development Life Cycle (SDLC) Requirement Analysis, Testing, Implementation and Support.
• Developed test case scenarios and implemented the test plan.
• Participated in Change Control Board Confidential the front end when change request was raised.
• Integrated Requisite Pro with Clear Quest and Clear Case to provide all teams visibility and maintain tractability among requirements, use cases, change request and version control.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT).
• Worked on Confidential Life Insurance Platform to benefit from leading underwriting templates, rules and processes without the need to host and support a new technology system for nationwide.
• Have insured with the IT capabilities and infrastructure to host the application locally can opt for on-premise delivery, customized to their specific needs.
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
• Interacted with the business users to resolve conflicts.
• Assisted in presenting reports and analysis to help guide the management.

Environment: RUP, Waterfall, UML with Rational Rose, MS Visio, Confidential Life Insurance Platform, Ecommerce and Java

Confidential, TX

Business Analyst

Responsibilities:

• Conducted JAD sessions with Subject Matter Experts (SME’s) to obtain domain level information.
• Developed a vision plan that defined the primary goals and objectives of the project.
• Identified the actors and use cases to create Use Case diagrams that described the behavior of the system.
• Created Class diagrams, Use Case Diagrams and Sequence Diagrams to view the system from different perspectives.
• Developed all operational and technical flows using MS Visio and created the Business Architecture document to provide an overview of different aspects of the application.
• Created data, functional and quality requirements.
• Documented how business goals were reflected in the requirements.
• Validate technical designs created by IT developers against functional specifications.
• Prepare a test plan; document all final outcomes, documentation of bug tracking.
• Work closely with the Requirements Consultant and be involved in the initial training of the team including technical resources, and training delivery.
• Maintain timeline and project schedules, using MS Project Participate in complete project development life cycle.

Environment: Rational Unified Process (RUP), Rational Clear Quest, Rational RequisitePro, Rational Rose-UML, MS Visio, MS Word, .Net, MS Excel, MS PowerPoint, Ecommerce, Oracle