SUMMARY

• Sr Business Analyst with around 8 years of experience in Systems Development Life Cycle. Proven ability to motivate and enforce Agile principles and remove impediments.
• Result driven servant leader with skills in delivering projects by efficiently collaborating, coaching and counselingmultiple Scrum Teams.
• Strong knowledge of Software Development Life Cycle (SDLC) and thorough understandings of various phases like requirements, analysis/design, and development/testing.
• Expertise in using Scrum, Kanban, Agile, Waterfall methodologies for SDLC.
• Working experience in Scaled Agile Framework (SAFe).
• Strong experience in Finance, Telecommunication, Retail, Insurance and Healthcare Domains.
• Extensive experience in facilitating Scrum ceremonies like Sprint Planning, Sprint Retrospectives, Daily Stand - ups, Backlog Refinement and Sprint Reviews.
• Expertise of Agile Backlog Grooming, Release Management & Sprint Planning, Estimation Velocity and Change Management.
• Experience in prioritizing Product backlog using techniques like 100 Dollar test, MOSCOW, Business Value based etc.
• In-depth knowledge of Software Development Life Cycle (SDLC) and thorough understandings of various phases like requirements, analysis/design, and development/testing.
• Experience in decomposing EPICs into smaller user stories for effective utilization by Considering and identifying SMART tasks with the help of the team.
• Experience in conducting Joint Application Development (JAD) session with Stakeholders, Business users, technical teams.
• Extensive experience in Business Requirements Gathering and writing skills with expertise in developing and documenting Business Requirement Document (BRD), Functional Requirement Document (FRD), and Software Requirement Specification (SRS) across the deliverables of a project.
• Proficient in creating Risk Analysis documents, Risk Management Plan.
• Experienced in Issue and Risk Management using JIRA, ALM tools for tracking and mitigation.
• Experience using MS Visio for workflows and Unified Modeling Language (UML) diagrams including Use Cases, ER Diagrams, Data Flow Diagrams, Activity Charts, State Diagrams and Object Diagrams.
• Expertise in using Balsamiq for creating wireframe mockups.
• Highly experienced in system, integration, regression, user acceptance testing UAT .
• Expertise in using MS Project, MS office suite, Rally and Atlassian Products- Especially Jira and Confluence.
• Accustomed to handling multiple tasks simultaneously, often within stringent time and budgetary constraints.
• Enthusiastic learner and rapidly assimilate and in corporate new technology/trends.
• Successful as a team player to work in conjunction with SME, developers, testers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
• Strong communication, collaboration & team building skills with proficiency at grasping new Technical concepts quickly and utilizing them in a productive manner.
• Strong analytical and Problem-solving skills.
• Expert in C ram COTS solution, including requirements gathering, elicitation business use case development, gap analysis, rules design, data analysis, testing and implementation for more than 4 years.
• 4 years of Curam Application Implementation traditional Medicaid programs
• Good verbal and written communication with detailed-oriented nature. Led user teams of diverse backgrounds to make business decisions during JAD and storyboard sessions.
• A problem solver with a unique blend of business analyst and software developer skill sets. Proven ability as a business leader for facilitation of requirements gathering through development.
• Extensive experiences in writing business and functional requirement use cases using UML and rational unified process RUP methodologies, good working knowledge of Rational Requisite Pro and work flow diagrams using Visio.
• Strong knowledge of Curam Global Income Support evidence eligibility rules for Food Stamps, TANF, Cash Assistance Medicaid MAG NON- MAGI programs. Certified C ram business professional CCP V3.0, CCP V5.2 CCP V6.0

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Agile, Scrum, Kanban.

Business Modeling Tools: Smart Draw, gliffy, Erwin, Balsamiq, MS VISIO.

Requirement Management Tools: JIRA, Confluence, Rally, MS project

Databases: MYSQL, SQL server, Postgres SQL, Oracle 9i/10g

Languages: SQL, XML and HTML

Operating Systems: Windows OS, LINUX, UNIX

Documentation Tools: MS Word, MS Excel, MS PowerPoint MS Project, SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Duluth, MN

Sr.Business Analyst

Responsibilities:

• Created Sprint planning using TFS for following an agile environment.
• Conducted Sprint review and planning sessions for maintaining an agile environment.
• Develop Logical and Physical data models that capture current state/future state data elements and data flows using Erwin.
• Generated the new Payment process reports for the Finance department giving a detailed breakdown of all payments made by CMS (Centers for Medicare & Medicaid Services) at the Program level and at the subscriber level.
• Updates to existing riders to add/reduce benefits for eligible group health insurance plans.
• Developed mapping documents for incoming Benefit and Enrollment files from the Exchange and analyze the differences between the current Enrollment process and the future enrollment process.
• Implemented ICD 10 standards for all existing Health care code sets.
• Documented business and technical processes, work-flow with requirements within the context of technical specifications and diagrams.
• Worked with application developers to support applications and customer requests.
• Created Data Flow Diagram, ER diagram for database modeling and web-page mockups using MS Visio for acceptance from analysts, surveyors and customers.
• Created the process flows in Visio from a business perspective.
• Used MS SharePoint for Project Management tasks like baseline, change request, project plan, resource assignment and other project related activities.
• Worked on improving the new website functionality for the business including the non-functional requirements.
• Wrote detailed description of user needs, program functions, and steps required to develop or modify computer programs.
• Created RTM in excel for tracking test cases then add them to TFS for tracking till resolution.
• Tracked team member and other departments task progress for a user story through TFS collaboration.
• Working with development team for testing before release.
• Used Test director, Quick Test pro for testing different scenarios.
• Utilized knowledge of relational database concepts, and client-server concepts to help upgrade the systems and data conversion for newer systems (Re-engineering, Refactoring).
• Data mapping with XML and JSON formats for ease of use by clients for data consumption.
• Created ER diagrams, database design with System Architect and DBA admin.
• Verified database design in ER -diagram was normalized.
• Reverse Data mapping with XML and JSON formats for producing data for supporting multiple data formats.
• Analyst Ran Transact-SQL queries as required for reading, loading, updating and testing data residing in the database.
• Worked with DBA team for data modelling and data mapping of data in data base from different sources using Erwin.
• Used Tableau for analyzing, reporting and transforming data. Future forecasting based on the graphs generated through Tableau.
• Created worksheets and dashboards in Tableau for showing different user reports and moved it from dev to prod after approval in each step in-between.

Environment: MS Office, Visio, Project, SharePoint, XML, JSON, Web Service, Tableau, SQL Server, TFS, Test Director

Confidential, Denver, CO

Business System Analyst

Responsibilities:

• As a consultant I was involved in the screen designs and implementing various modules of child welfare system that involved assessment, referrals, workload assignments and Ticklers.
• Designed and Implemented the Juvenile Justice system for Division of Youth Correction
• Gathered user requirements
• Demonstrated experience with UML, including comfort level with UML Models for use case diagrams, class models and sequence diagrams to create logical flow of the processes.
• Created use case diagrams using VISIO.
• Developed screens sand screen mockups using power builder
• Features like Structure, Functions and other OOP features including Inheritance were used while designing screens
• Interacted with Doctors, Nurses and teachers at the Juvenile facilities to design screens and functional flow of the entire facility
• Used Power designer as a Case Tool to design database
• Researched existing database objects by reverse engineering using Power Designer
• Coordinated activities with DBA to move stored procedure changes from development to production. Compiled the code in the development environment to check for any errors.
• Coordinated validation and maintenance of system code tables.
• Created Stored Procedures Using Oracle PL/SQL to implement ticklers to alert workers

Confidential, Ontario, CA

Lead Business System

Responsibilities:

• Performed gap analysis workflows and dashboards to illustrate business requirements.
• Developed Business Requirements Document (BRD) and Functional Specifications Document (FSD) for various departments (Customer Service, EDI file documentations, Claims, Finance, HR, Contracting, Medical Management)
• Participated in data validation of new Electronic Medical Record (EMR) initiatives and worked on the PPACA (Patient Protection Affordable Care Act) - (Obama care) implementation
• Developed Data flow diagrams, Data dictionary, Project plans and User /Training manuals. EDI file testing for checking the HIPAA 5010 (X12) compliance of the inbound 837 claims.
• Strong technical knowledge of the Facets system, more specifically the subscriber/member application
• Worked in Facets on the Claims Processing System, duplicate claims etc.
• Knowledge of Facets system working with members and providers side.
• Executed Facets claims and workflow testing for configuration, business process evaluation, and defect resolution for the first Facets system implementation phrase Captured all HIPAA-related EDI 834 data in FACETS
• Supported integrated EDI batch processing and real-time EDI using FACETS
• Conducted technical/ non-technical presentations to the management and training workshops for the clients
• Performed in the project charter (PC) creation for elderly and vulnerable group's specific need identification project.
• Liaison between business users and development team to ensure accurate representation of business requirements and outcomes throughout the project development life cycle.
• Provided guidance and support to business groups and testers to help them perform User Acceptance Testing (UAT) as needed.
• Identify and report bugs.
• Developed Test plans and Test scripts for projects ranging from small to large scale.
• Designed and implemented SQL queries for QA Testing and Report/ Data Validation.
• Worked closely with various Finance groups and supporting IT departments to ensure data integrity.

Environment: Windows, Snag IT, HTML, Visual Basic, Rational Requisite-Pro, Visio, MS Project, Facets, EDI, HIPAA, ICD, SharePoint, .Net

Confidential, New York, NY

Senior Business Analyst

Responsibilities:

• Identified client requirements and the business solutions based on the object-oriented analysis.
• Gathered, analyzed and documented user requirements.
• Worked in close collaboration with the project leads and business users to analyze and document the functional requirements that would affect various existing modules of the system while interacting with new enhancements.
• Responsible for creating Use case scenarios and writing use cases using UML as per the specifications and requirements analysis.
• Performed Gap Analysis and developed screen mockups using Visual Basic
• Conducted process sessions with business owners and Subject Matter Experts to validate business requirements against system and process design.
• Facilitated meetings and JAD sessions with multi-disciplinary teams.
• Served as a member of the Liaison System Analysis team who were responsible for interacting with other interface analysts and developers
• Modified Process flows and ERD to in corporate system enhancements and changes.
• Identified data and data sources that were required for the fulfillment of the solution. Identified business functions, data and control elements with business meaningful name
• Responsible for setting up test scripts for unit and integration testing, creating relational database tables and writing and executing PL/SQL Procedures to test nightly batch process for running scheduled tasks.
• Coordinated UAT and integration testing of new application releases to ensure quality control
• Coordinated product releases using PVCS version control during builds
• Involved in the unit test review, assigned and validates all software investigation report
• Developed adhoc queries using oracle PL/SQL to monitor user’s logon.
• Managed project plan using Microsoft project
• Training Implementation Responsibilities:
• Involved in the implementation of build 16 18, safety assessment, risk assessment and progress notes that enhanced the child protective record summary functionality and planning for family services functionality
• Tracked implementation progress and activities using MS Project
• Worked closely with users in five boroughs under New York city region implementation tasks on both business technical aspects of child protective record summary CPRS and foster adoptive home development functions FAHD of connections
• Conducted forums in NY city to educate train users about upcoming case management implementation of family services and planning FASP.