CAREER SUMMARY

Self-motivated leader who has experience building and developing engaged teams within large national and global matrixed organizations. Results oriented Program and Project manager who works effectively across teams and with executive populations. Accomplished change agent who uses proven methodology to leverage resources in identification and implementation of solutions to address customer satisfaction, operational efficiency and risk control.

COMPUTER SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Projects Leader

• Worked with IT, business owners and stakeholders to develop an overall onboarding vision that integrated business process and technology as well as provided recommended options for short term enhancements.
• Led a multi-work stream effort to implement enhanced career and development tools including moving performance management and development processes from paper to online. Program management activities included:
• roadmap, project charter and project plan development and oversight. Executive presentations to present individual project status, recommendations and facilitate decision making and resolution of issues.

Confidential

IT Vendor Management Project Data Analyst

Data analysis and project management in support of process improvement initiatives.

Confidential

Director Health Wellness Membership Experience

• Program management targeted to increase membership acquisition and retention.
• Developed membership graphical reports of historical data providing guidelines for setting achievable membership goals.
• 2012 and 2013 program and membership budget line development and management. .
• Served as facilitator and project manager for the Membership Experience Committee responsible for developing membership attraction and retention action plans.
• Recruited, trained and managed staff to sustain wellness programming and membership operations.
• Developed and delivered interactive and engaging curriculum for K-4 elementary students targeted to increase healthy living behaviors and decrease the risk of childhood obesity.

Confidential

Technology Department Part-Time School Year Contract Data Specialist

Responsible for data extraction, validation, reporting and trend analysis of Education Personnel, Student and Course Schedule Information in compliance with Massachusetts Department of Education regulations and timelines.

Confidential

HR Project Manager, Employee Engagement,

• Responsible for employee engagement programs including annual employee opinion survey, employee exit surveys and GE Work-Out programs. Led projects that required staff and resource management. Delivered project management tools, documentation and training as well as provided communications and presentations from employees to executive management. Coached and mentored direct staff.
• Reduced annual employee engagement survey project cost by 30K while creating an enhanced project infrastructure supported by proven best practices for reducing task lead times and increasing business ownership and accountability resulting in targeted action planning and enhanced employee engagement scores.
• Provided HR colleagues with guidance on the Work-Outtm framework to effectively scope and execute action plans that improved customer satisfaction, efficiency, savings, and risk control and employee engagement.
• Piloted GE Work-Out within four commercial businesses as an action planning tool to improve focus, efficiency, quality and management buy-in on proposed actions.
• Implemented a centralized action plan management database that improved the quality of action plan tracking and reporting. This data management tool saved 30,000 in vendor costs, reduced resources required for action plan administration as well as time and resources required for reporting from 8 to 1 business day.
• Led the HR Shared Services Operations Committee in identification of process improvements resulting in cost savings, increased resource capacity and enhanced risk management.
• Nominated in 2006 and 2007 for the Royal Bank of Scotland's HR Excel Award in the category of Maximizing Employee Engagement.
• Implemented enhanced data capture and security control attributes within vendor hosted employee exit survey application reducing information security and reputational risk exposure.
• Leveraged Performance Excellence Framework to evaluate and develop key competencies required for individual and team success.

Confidential

Branch Teller Automation projects

Developed MS Access databases to centralize, track and report project expenses, branch equipment configurations and site survey data that improved project data management, reporting, analysis and operational risk management.

Confidential

Vendor Operations Manager,

Vendor Operations Supervisor,

Product Data and SAP Business Analyst

• Oversight of software product procurement and volume licensing and software maintenance agreements.
• Led Information Technology and operations teams in the testing and implementation of SAP system enhancements that automated processes, database capacity and performance and improved controls around customer license agreements.
• Restructured team and balanced employee workloads that increased employee retention rate and enhanced customer satisfaction.
• Reduced vendor back order and generated 11,000,000 in revenue recognition for year end.
• Led operations subject matter experts in identification of system enhancements to streamline order fulfillment processes.
• Restructured organization, identified process gaps, developed process documentation and delivered training as part of the Corporate Software Software Spectrum operations integration team.
• Analyzed software license programs to maximize configuration of automated customer product eligibility processes.
• Streamlined product data and price file update procedure significantly reducing data upload preparation time.

Confidential

Business System Analyst

Conducted system configuration testing for voice, web, weekly client data feeds and benefit record keeping system as well as performed analysis and reporting related to benefit eligibility issues with health and welfare vendors and carriers.

Confidential

Responsible for software inventory planning and product and license procurement for assigned Software Publishers.

Confidential

Purchasing Agent

Responsible for procurement of all raw chemicals for neurochemical synthesis as well as laboratory, packaging and shipping materials.