SUMMARY

• 7 years+ experience in Information Technology with excellent skills in Business Impact Analysis, Production Support & Environment Support for banking industries.
• Complete knowledge on technical application through all the phases of SDLC including design, development, testing, implementation, system enhancement and support.
• Extensive experience in SDLC methodologies like Waterfall, Agile Scrum and Agile.
• Wide experience on Onsite - offshore coordination, Estimation, work assignment and tracking, mentoring team members and client interfacing.
• Exceptional Analytical and Problem-Solving skills. Have solid experience in Trouble shooting Production Issues and Tickets.
• Well versed with Change Management, Release Management and Incident Management ITIL processes.
• Adaptive to team environment and capable of completing complex tasks independently. Highly motivated to learn new developments in technology with strong analytical problem solving skills and a flair for creativity.
• Result oriented, very hard-working individual, Team Leadership, proactive and willing to learn new skills
• Experience in project management and business analysis, knowledge of BABOK and PMBOK
• Excellent logic skills for understanding and developing system workflows and well suited for communicating with both technical and non-technical professionals.
• Strong ability to manage relationships, stakeholder expectations, quick learner and excellent team player, having ability to meet tight deadlines
• Global work experience in handling diverse customers in Europe, India and North America

TECHNICAL SKILLS

Programming skills: COBOL, JCL, CICS, DB2, VSAM, SQL

Tools: ENDEVOR, SCLM, CONTROL-M, JIRA, Fault Analyzer, ISPF, JCL utilities, SORT utilities, FTP & FTPs File transfers, XPEDITOR, SPUFI, CA7, JMR, File-Aid, Service Now, Database Studio.

RDBMS: DB2

Operating system: Windows, IBM z/OS, MVS

Methodologies: Agile and SDLC

Management Tools: Microsoft Office, Internal organizational tools to manage reports and artifacts

PROFESSIONAL EXPERIENCE

Senior Consultant

Confidential

Responsibilities:

• Responsible for impact analysis and providing solution for enhancements.
• Delivering reports and Defect matrices.
• Responsible to work on the defects created in Service now from problem tickets to make permanent resolution for issue in production.
• Incident management: Solution/Troubleshooting of technical incidents in a production environment
• Elicited, analyzed and documented functional and non-functional requirements through Epics, Features & User stories with Acceptance Criteria
• Drove all sprint planning meetings, helped business prioritize features for upcoming sprints and ensured they understood the requirements correctly
• Problem management: Analysis of repeated incidents and Preparation of root cause analysis
• Change management: Emergency and Routine change to resolve production issues like data correction
• Leading project work streams, managing client relationships, and delivering project management work products (such as Project Plans, Status Reports, Change Requests) and project deliverables (such as Business Requirements Documents, Strategies and Roadmaps, Business Processes, Content/Data Migration Plans)
• Facilitating engaging and innovative working sessions for current state assessments, future state visioning, requirements gathering, and presenting work products
• Analyzing the customer behavioral patterns through regular and adhoc reports for business partners and automated reports mainframes and SQL technologies.
• Driving all sprint planning meetings, helping business prioritize features for upcoming sprints and ensuring requirement is understood correctly

Consultant

Confidential

Responsibilities:

• Responsible for Support, development and maintenance of Economical Insurance System applications such as Auto, Personal Property, Commercial Property and Claims Distribution System (CDS), Accounts Receivable, Broker Management and Corporate Data Warehouse.
• Worked in various stages of Agile Scrum methodology in this project.
• Responsible for Requirements gathering, analysis and providing solution for enhancements.
• Responsible for providing detailed technical design, development and unit testing of enhancements.
• Responsible for doing code reviews and test results.
• Responsible for developing test strategy, test plans, test cases and testing efforts
• To resolve repeated incidents, creating a problem ticket to find out the root cause. After root cause is found, creating defects in Jira to make permanent resolution.

Technology Analyst and Environment Analyst

Confidential

Responsibilities:

• Preparing high level functional and detailed design document for the business requirements by converting the requirements into programing instructions
• Responsible for coding, testing, packaging, deployment and support of builds as code is promoted from development, system, acceptance and production environments using ENDEVOR
• Review the code and document the process flows and inside logic by efficiently reviewing the code
• Develop Unit Test Plan & Scripts and performing Unit Testing & Integration Testing of developed Code
• Responsible for Supporting and fixing the real-time, production region issues and defect analysing
• Responsible for working with stakeholders for Incident, Problem, Release and Change management
• Meeting clients to identify their needs and liaising regularly with them
• Knowledge transfer to team members and other personnel

Associate Business Analyst

Confidential

Responsibilities:

• Capture Defects raised and communicate across different stakeholders
• Assisting Business Users with the Functional Testing and Parameter Verification
• Foreseeing impact of fixes in Business front
• Being Multi-Client environment, generic fixes are analysed for impact on other Banks
• Liaising with the Quality & Service Assurance for Code Fix installations at various levels like SIT, UAT, PROD
• Led pre-analysis activities with stakeholders to assess the current state, future state and identified benefits of providing a solution for proposed business problems.
• Gathered requirements and created Use Cases, Activity Diagrams and Process Flow Diagrams.
• Participated in various phases including building SLA, database designing, planning, and implementing