SUMMARY

• Accomplished professional, trained in PMP and Amazon Web Services (Cloud Practitioner) with more than 10years experience in Product Management, Project Management, Consulting and Business Analysis
• Highly organized self - starter with strong process and leadership skills to bring business and technical teams together to TEMPeffectively define and implement enterprise wide programs
• In-depth noledge about various SDLC methodologies and frameworks like Agile Scrum, Waterfall, Hybrid, Scaled Agile Framework (SAFe), Kanban, Spiral and Extreme Programming (XP)
• Global MBA in Information Technology Management (IT Management) from Temple University-Fox School of Business, which was ranked in top 30 MBA programs in the country
• Highly experienced in managing end-to-end project lifecycles using Waterfall/Scrum/Hybrid methodologies in various industries and the Internet of Things (IoT), within budget and in a timely manner whilst meeting consistent high standards of quality, producing project status reports and project deliverables and following project management principals and guidelines
• Worked for more than 7 years in an Agile environment as a Product Owner, Senior Business Analyst, Agile Project Manager, Scrum Master, and Release Train Engineer and 4 years in Waterfall as a Product/Program Manager and Business Analyst
• Strong team leader with the proven managerial skills to lead and foster multidisciplinary teams and ensure productivity and morale in high-pressure situations through the project and product life cycle
• Managed budgets and resources of up to $10million while leading global teams of up to 30 resources, across various time zones
• Extensive experience working in an organization using complex technology. Management experience in a complex, multi-platform development and processing environment
• Excellent in Vendor Selection, Vendor Negotiation, Contracts and Vendor Management, presentations with the pre-sales teams to gain future contracts and maintaining excellent stakeholder relationships
• Continuous communication, influencing stakeholders including scope finalization, resource onboarding, weekly project review, risk escalation, steering committee review, and project dashboard communication
• Experienced in creating Statement of Work (SOW), Product Requirements Documents (PRD), Contract, RFP, Project Charter and procurement of hardware and software products and services
• Competent in handling change request management, TEMPeffectively implemented change by performing both business Impact analysis and technical impact analysis of the change on the scope of the project
• Performed resource effort estimation, task allocation, and resource allocation, team building for project performance, team growth, and retention
• Expertise in Requirements Gathering and elicitations, Documentation and Analysis with capability in prototyping documents models and attributes for consistency, completeness and risk minimization
• Proficient in user experience (UX), user interface design (UI) using User Centered Design Approach
• Successfully delivered more than 100 products (B2C and B2B) across platforms for various organizations
• Managed various critical enterprise programs, packaged solutions and customized implementations from ground up and across cultures and time zones
• Ability to understand and appreciate technology and bridge the gap between business and technology
• Passionate about media technology, communication and the Internet of Things (IoT) and how they shape the software products landscape
• In-depth noledge and experience in Scrum, Waterfall, Scaled Agile Framework (SAFe), Kanban, Extreme programming (XP) and Spiral Model
• Exceptional experience in Issue management, risk minimization, mitigation and controlling the changes
• Good understanding in preparing Responsible, Accountable, Consulted and Informed (RACI) matrix dat helped in creating communication strategy, collaboration strategy and delegating responsibilities efficiently
• Capitalized influencing strategy of “commitment and consistency” to strengthen relationships with the customers, teams, and senior management, leading resulting in greater customer and teams’ satisfaction
• Thorough noledge of Data Warehousing, Data Modeling (Conceptual, Logical), Star and Snowflake Schema, Data Marts, Architecture such as Centralized, Bus, Interconnected, Hub and Spoke and Federated
• Proficient in using various project management tools including Microsoft Project 2016, ProjectManager.com, Rally, JIRA, HP PPM, CA Clarity
• Possesses in-depth noledge about 3 Tier Architecture and various types of Testing and tools used
• Excellent analytical, problem solving, social and interpersonal skills with result oriented attitude
• Eagerness to excel and be part of a dynamic fast growing team. Attention to detail and ability to learn quickly either independently or as part of a team
• ScrumMaster Accredited Certified (SMAC), Scrum Product Owner Accredited Certified (SPOAC), Google Analytics and Google AdWords Certified

TECHNICAL SKILLS:

Project Management: Tools-MS Project 2016. Well conversant with the 9 Knowledge Areas of Project Management and applied the same to multiple projects., CA Clarity, CA Rally, JIRA, Team Foundation Server, HP PPM, Oracle Primavera, ProjectManager.com

Methodologies & Frameworks: Experience in Traditional Waterfall, Agile Scrum and Scaled Agile Framework (SAFe). Knowledgeable about Kanban, Extreme Programming and Spiral methodologies

Business Skills: Project Planning, Resource Scheduling, Project Scheduling and Project Budgeting, Change Management, Risk management, Impact Analysis, Product Strategy and JAD sessions, SWOT Analysis

Reporting & Data Analysis Tools: Tableau, Microsoft Excel, Microstrategy, SPSS

Databases: MySQL Server 2005, Oracle 11i, Oracle 10g

Testing Tools: HP Application Lifecycle Management (ALM)/ Quality Center (QC), LoadRunner, Selenium, Cucumber

Other Tools: MS Word, PowerPoint, MS Visio and the complete Office Suite, Balsamiq, Moqups, SMART Communications, Amazon Web Services (AWS), Jenkins, GitHub¸ Elasticsearch, MySQL Workbench, Amazon SES (Simple Email Service)

PROFESSIONAL EXPERIENCE

Sr Business Analyst

Confidential, Las Vegas, NV

Responsibilities:

• Led discovery and analysis efforts to define business needs for an internal marketplace dat would enable employees to procure inventory, auction it to other employee groups, if needed, or sell it on e-commerce
• Helped deliver the Phase 1 of Inventory in the Cloud, where employees can make procurement decisions, create auctions, buy and sell inventory, and make profit for their employee groups
• Reported into the Senior Delivery Manager and worked with him to understand and analyze the business processes, especially around Amazon warehouses, business requirements, and documented them in Confluence and JIRA.
• Partnered with the Senior Delivery Manager and solutions architect in assessment and design of the marketplace, which would be used by Zappos employees
• Elicited requirements from business users, technical leads using interviews, document analysis, uses cases, documented in the form of user stories and tasks
• Worked with stakeholders across Zappos to understand the complex processes, provide them with requirements for integrations with their systems
• Owned the Product Backlog along with the Senior Delivery Manager for Inventory in The Cloud with respect to documentation and prioritization
• Wore the hat of the ScrumMaster/Project Manager to manage the triple constraints of time, scope and costs of the project and report them out to the management
• Conducted and participated various Scrum Ceremonies like Sprint Planning, Bi-weekly Sprint Demos, Sprint Retrospective, Daily Stand-Ups
• Conducted bi-weekly demos to the stakeholders and VP (Marketing & Technology) to ensure dat the product was in sync to the needs, requirements and standards
• Played a crucial role in setting, managing and communicating the product vision with stakeholders and business users
• Worked cross-functionally with Back Office Systems, Catalog team, Finance team, SAP team, Single Sign-on (ADFS) team and others on integrations by understanding their systems, documenting and providing requirements for integrations with them for Inventory in The Cloud
• Worked with the development team members on-site and off-site across time zones daily to ensure alignment and understanding of requirements; and project delivery
• Defined and documented requirements for building APIs and microservices so teams, both off-shore and on-shore could follow and work accordingly; worked with the solutions architect and Sr. Product Manager to create data model for the system
• Worked with the InfoSec (Information Security) team Confidential Zappos/Amazon to ensure dat the application was in good standing and compliant of the Amazon standards.
• Ensured dat the delivery teams have the right work (highest value) ready to begin well in advance of sprint planning event; worked with teams across Zappos to ensure dat the risks were being identified, tracked, communicated and managed to all stakeholders
• Worked on generating and presenting weekly status and health reports to stakeholders and the management
• Created sequence diagrams for the development team on-shore and off-shore how systems and business processes work Confidential Zappos/Amazon
• Created Test Plan, Test Cases for System Integration Testing and ensure the tests were conducted by the respective stakeholders and documented

Environment: Agile Scrum, JIRA, Confluence, Microsoft Visio, Microsoft PowerPoint, Microsoft Excel, Swagger, Postman, Amazon Web Services (AWS), ElasticSearch, Logstash, MySQL Workbench, Amazon SES (Simple Email Service), GitHub, Jenkins, React JavaScript, React-Redux, Material UI, Webpack, Cucumber, Gliffy

Project Manager/ Product Owner

Confidential, Ada, MI

Responsibilities:

• Led discovery and analysis efforts to define business needs for an omni-channel outbound communication transactional platform
• Helped deliver a pilot to the Europe, India and Africa region dat would help the team in decommissioning an older solution, and adopt a new one
• Partnered with IT in assessment and deployment of the platform dat can be leveraged globally for communication with Confidential ABO's and customers
• Elicited requirements from business users, product owners, technical leads using interviews, document analysis, uses cases, rationalized them and documented in the form of epics and user stories
• Worked with stakeholders across regions, markets, products and platforms to gather requirements around their outbound communication needs, built a business case, presented it to the business and IT management and got it approved
• Conducted GAP analysis and worked on the As-Is and To-Be state of global communication from Confidential to its ABOs and users
• Owned the Product Backlog for the Outbound Communications platform with respect to documentation and prioritization
• Worked closely with the ScrumMaster/Project Manager to manage the triple constraints of time, scope and costs of the project and report them out to the management
• Participated in various Scrum Ceremonies like Sprint Planning, Sprint Review, Sprint Retrospective, Daily Stand-Ups and weekly Portfolio Stand-Ups
• Conducted bi-weekly demos to the portfolio teams and stakeholders with IT to ensure dat the global stakeholders were in sync and always informed
• Conducted analysis of leading Customer Communications Management (CCM) tools around the world, interviewed them and helped choose one dat would suit the business needs best
• Collaborated and worked with global stakeholders in The Americas, Europe, Africa, APAC, GCR, and helped align their vision for a unified communications experience for their ABOs and business users
• Played a crucial role in setting, managing and communicating the product vision with stakeholders
• Socialized the platform and roadmap with stakeholders and leadership in a timely and professional manner
• Worked with the development team to ensure dat the quarterly planning activities were done on time with alignment from stakeholders
• Ensured dat the delivery teams have the right work (highest value) ready to begin well in advance of sprint planning event
• Worked with teams across Confidential to ensure dat the risks were being identified, tracked, communicated and managed to all stakeholders
• Worked on generating product status/health reports monthly to global stakeholders and the management
• Worked with the Global Analytics team to develop KPIs for the platform dat would be used to track performance across markets dat Confidential operates in
• Helped create user journeys and work flow diagrams of global standards of communication flow in different steps and phases dat helped IT redesign the new architecture

Environment: Agile Scrum, JIRA, Confluence, MS Project, Microsoft Visio 2016, Microsoft PowerPoint 2016, Amazon Web Services (AWS), Amazon S3, Kinesis, DynamoDB, Microsoft Dynamics 365, SMART Communications, Tableau.

Project Manager/Product Owner

Confidential, Philadelphia, PA

Responsibilities:

• Owned the Product Backlog for the User Experience and Design
• Acted as an ambassador for the product internally and externally, and as the primary technical contact for queries related to the product
• Participated in various Scrum Ceremonies like Sprint Planning, Sprint Review, Sprint Retrospective and Daily Stand-Ups
• Gatheird requirements from business owner, stakeholders and wrote user stories, epics along with the development team
• Consistently reprioritize the Product backlog for maximizing business value or return on investment (ROI) on the developmental effort
• Helped build the Product Roadmap by working with the Lead Product Owner and other relevant stakeholders; managed the triple constraints of scope, schedule and cost for the project
• Led the ideation, design, development, and deployment of new user experience and user interface specifications
• Conducted competitor analysis of industry specific solutions, attended industry events and conferences to ensure development of professional noledge
• Worked with the Scrum Development team to come up with Acceptance Criteria for the Product Backlog Items
• Constantly kept stakeholders involved with timely and relevant updates through the entire lifecycle
• Partnered with design and development teams to articulateproductneeds, refine as needed, and drive efficient and TEMPeffectiveprogress
• Continuously shared and involved the Scrum development team with the vision of the organization
• Worked with other Product Owners to align the goals of the product and made sure dat the dependencies were addressed before releases
• Managed various stakeholders' expectations through the development lifecycle of the product
• Traveled around the country with technicians to gather first-hand experience, understand their pain points, documented and analyzed them to convert to user stories
• Worked with the team to decompose epics, themes and features into user stories dat met the INVEST criteria in the Backlog Refinement Meeting
• Utilized A/B testing, Google Analytics, to gather data and analytics on user behavior. Used those to inform and validate the product feature decisions
• Consistently communicated the vision of the features with the Scrum Development team
• Designed Wireframes for multiple screens for the team to get a better understanding
• Made several presentations to the management about the product's progress with the help of Burn-Up Charts, and other metrics.
• Worked with the Development team, ScrumMaster and other stakeholders to create Release Plans
• Worked with the team to refine the "Definition of Done"

Environment: Agile Scrum, MS Project, Bootstrap, Xcode, JavaScript, Rally, Microsoft Visio 2013, Swift, Mule Enterprise Service Bus (ESB), Salesforce DB (Force.com), Informatica PowerCenter Real Time

Agile Project Manager/Release Train Engineer (RTE)

Confidential, Chicago, IL

Responsibilities:

• Collaborated with Product Management, Product Owners and other stakeholders to help ensure alignment of strategy, methodology and execution
• Supported product owners with various requirements gathering techniques and Scrum activities as needed
• Worked closely with Product Managers, Scrum Masters to help facilitate synchronization between the Scrum teams’ demands and capacity and the size of the backlog
• Facilitated alignment dependencies between the program teams and third parties, release managers, or between various Scrum Teams
• Managed and optimized the flow of value through the program using various tools, such as Program and Value Stream Kanbans and Information Radiators
• Worked with various Scrum Masters to ensure dat cadence and synchronization was followed for every Potentially Shippable Increments (PSI/Release)
• Successfully guided Agile Release Train (ART) processes along with Product Managers and other stakeholders during feature definition and delivery
• Applied Systems thinking by working with other Release Train Engineers and stakeholders throughout the enterprise Confidential various levels
• Facilitated various System Demos and Team Demos for my teams; worked with other Release Train Engineers to facilitate Solutions Demos for multiple Agile Release Trains (ARTs)
• Owned Release Planning meeting (PI Planning Meeting) and used it to establish vision, logistics, dependencies and commitment to successive Program Increments, and provided report status to the release management; facilitated Rolling Wave and Pre-PI Planning and Post-PI Planning
• Collaborated with other Release Train Engineers to coordinate program level initiatives dat went across various release trains
• Worked with Product Owners and Product Managers by managing Program Backlogs (PI) and team Backlogs (PSI)
• Created & maintained Kanban boards for Features Confidential the Program Level
• Worked with various stakeholders on identifying risks Confidential the Program-level and created mitigation strategies for the same
• Assisted with economic decision-making by Epic estimation by teams and rollup to program level visibility and managing WSJF (Weighted Shortest Job First) process
• Worked with various stakeholders to create enterprise-wide metrics dat can be used consistently throughout the entire lifecycle of the project
• Made regular presentations to Portfolio stakeholders with program level plans and status updates to keep the visibility, to keep the stakeholders engaged on the project as well as prepare for prospective non risks
• Served as an Agile Coach to the team members to facilitate self-collaborating and self-organizing capabilities and to achieve noledge in different functional subjects by motivating them to attain certifications and trainings
• Provided consultation support to identify key requirements, defined project scope, developed project plan and schedule, provided leadership to internal teams for delivering key initiatives
• Facilitated multiple Scrum of Scrums with the ScrumMasters and the PO Syncs with the Product Owners
• Executed program planning, inspection and adaption, demo, synchronization, improvement planning and release planning
• Worked with multiple teams Confidential various levels to record risks, reports and metrics
• Performed project management services which included project estimates, test planning, management and reporting to facilitate project delivery of key milestones
• Continuously maintained alignment of project scope with the business objectives
• Ensured successful resolution of impediments escalated by the Scrum Masters, when the impediments were out of Scrum Masters' span, by successfully navigating through organizational structure
• Conducted workshops and Brown Bag Sessions to coach team members, including ScrumMasters and Product Owners who were not familiar with Scaled Agile Framework (SAFe)
• Assisted with economic decision-making by facilitating inputs from the Scrum teams to decision managers
• Ensured dat the teams functioned within the budget of the Agile Release Train (ART)
• Helped the management create multiple release plans dat assisted in creating the product road-map

Environment: Scaled Agile Framework (SAFe), MS Project, JIRA, Bootstrap, Java, Objective C, ZigBee, Android Studio, Swift, Xcode IDE, Windows App Studio, .NET Framework, Flume, Sqoop, HDFS, Oozie, Zookeeper, Mahout, HTML5, CSS3, JavaScript, Tableau

Agile Project Manager/Scrum Master

Confidential, Burbank, CA

Responsibilities:

• Managed a team of 30 onshore and offshore developers, business analysts and QAs
• Worked with the management to create the roadmap for the entire portfolio
• Successfully managed the triple constraints of scope, resources and time through the lifecycle of the project
• Coached the team on the Scrum framework, practices and execution of Scrum; served as a Scrum Master to a team
• Worked with various Product Owners/Product Managers to consistently reprioritize the Product Backlogs
• Helped resolve the impediments and remove blockers for my teams
• Created and maintained the Burn-up and Burn-down charts and presented them to the management when needed
• Facilitated various Scrum ceremonies like Daily Stand-up, Sprint Planning, Sprint Review meeting and Sprint Retrospective meeting
• Efficiently facilitated estimation techniques such as Planning Poker, Confidential -Shirt sizing, Bucket System and Relative Mass Value and prioritization techniques such as KANO Model, Prune the Product Tree, and MoScoW respectively
• Worked with other Scrum Masters to manage the dependencies and to ensure dat they do not effect the overall progress of the teams
• Setup Rally tool for managing and track the overall program
• Planned, organized and executed strategic, large cross-functional projects and small programs with maximum business value and the highest level of complexity in the organization
• Worked with multiple business units to actively manage the execution of scoped projects along with the assembly of the project team, task assignments, development and maintenance of the project schedule; leadership and monitoring of all project activities
• Worked with various stakeholders from ideation through delivery and roll-out of the products
• Helped drive business decisions for the management as to how they could leverage the portfolio in order to revitalize the brand in the concerned markets
• Learned quickly and applied noledge across various situations. Collaboratively defined, documented and improved portfolio, project and enhancement processes and tools to ensure high quality, efficient project delivery
• Performed data analysis and created presentations and reports for the management using Tableau and Excel

Environment: Agile Scrum, MS Project, Rally, Bootstrap, Java, Objective C, Android Studio, Windows App Studio, .NET Framework, HTML5, Tableau

Product Manager/Program Manager

Confidential

Responsibilities:

• Participated in the analysis and design of the system, providing assistance to development teams, leveraging a standard SDLC model from Concept, Analysis/Requirements through Development, QA, Implementation, and Decommission.
• Worked with a team of 30 distributed people through the entire lifecycle of the products dat were being built
• Successfully shipped more than 47 products across platforms like Android, iOS, Blackberry, Amazon and Java
• Worked with the Portfolio Manager/Business Lead to help build the roadmap for complete portfolio of products dat were being developed
• Conducted extensive data analysis of product performance, reach and revenue using various tools and techniques; helped drive business decisions based on dat
• Managed non-gaming product portfolio for first smartphone apps from Disney India, with 47 applications; helped achieve 21MM+ downloads in 12 months for a portfolio of video apps
• Worked with cross functional teams to integrate Twitter Ticker, Facebook Jukebox, Twitter Jukebox and other applications; collaborated with brand teams to ensure compliance with Disney character brand standards
• Reached Confidential ’s annual revenue targets for phone applications business within 7 months
• Developed and implemented strategies and reports while recognizing market trends and opportunities
• Created detailed project plan with well-defined tasks, milestones, sign-offs and specifications, which served to communicate project progress to management
• Identified critical path using MS project to create schedules using 3 Point Estimation technique including phases, milestones, resource tasks, and workflow, dependencies, logs & status reports
• Worked as a link between the business and technical team bridging the gap
• Conduct detailed process analysis (via user interviews, workshops etc.) and developed process maps and data flow diagrams as needed
• Understood and documented detailed business requirements and translated those business needs into technical systems and process improvement solutions
• Analyzed and recommended to consistently improve business processes and technology with analysis
• Worked cross-functionally to get those products shipped out to the marketplace
• Assisted the Portfolio Manager with end-to-end delivery responsibility in the context of strategic front-to-back programs
• Conducted weekly project status meeting with the stakeholders to manage the timelines and resources
• Tracked and monitored project schedules, cost and performance against plan using variance analysis
• Managed issues/ risks on projects with timely escalations to management and suggestions for issues resolution

Environment: Waterfall-Agile Hybrid, MS Project, Bootstrap, Java, Objective C, Android Studio, Windows App Studio, .NET Framework, HTML, PHP, Microsoft Visio, Basecamp, Tableau

Product Manager/Senior Business Analyst

Confidential

Responsibilities:

• Elicited requirements using Interviews, JAD Sessions Document Analysis, Business Process Descriptions, Use Cases, Competitive Product Analysis, and/or Requirements Workshops
• Led requirements analysis, validation and verification, ensuring dat requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable
• Managed a team of engineering and design professionals and helped build and ship a minimum viable product (MVP)
• Monitored and analyzed syndicated data on products and competitors to identify market insights
• Prepared sales and marketing presentations; educated staff on new products and technologies dat were growing in the industry
• Worked with identified power users for beta testing to gather feedback dat helped directly in acquisition and also improved user experience
• Helped the management create a marketing strategy for the product launch across various platforms
• Implemented Gap Analysis, SWOT analysis, Risk analysis, Cost benefit analysis, Impact analysis, Change management, Feasibility study and Viability study
• Elicited and analyzed the project's requirements and translated the same to the technical team
• Created various UML diagrams like Class Diagrams, Use Case Diagrams, Activity Diagrams, Sequence Diagrams using tools such as MS-Visio
• Developed Conceptual and Logical ER Diagrams for the database. Created Data Dictionary for the data models
• Assisted in increasing Data Integrity by performing Data Normalization and adding Data Verification and Validity to maintain accuracy and TEMPeffectiveness of data
• Helped with the creation of Snowflake schemas in Dimensional model to provide business rules
• Reviewed and/or prepared system documentation and specifications in accordance with methodology
• Suggested areas for improvement in internal processes along with possible solutions
• Facilitated requirements prioritization based on business value
• Managed requirements traceability information and tracked requirements status throughout the project
• Managed changes to requirements through TEMPeffective use of change control processes and tools
• Successfully balanced technology and business issues and communicated appropriately with both technology and business experts
• Assisted in enforcement of project deadlines, schedules, and methodologies

Environment: Waterfall, MS Visio 2007, MS Excel, SharePoint 2010, HTML, Live Streaming (HSL) SQL Server 2008, Windows Server 2008

Business Analyst

Confidential

Responsibilities:

• Engaged stakeholders to gather software requirements/business rules, and ensure alignment with business teams by using various elicitation techniques like interviews, focus groups, brainstorming and GAP analysis
• Drafted and maintained business requirements and aligned them with functional and technical requirements such as functional specifications, use cases, process diagrams, data flow diagrams, data model diagrams
• Worked closely with the Project Manager and conducted GAP Analysis by understanding the As-Is and To-Be business process
• Identified and reconciled issues with the organization’s data to ensure accurate business requirements
• Facilitated monthly meeting to document requirements and explore potential solutions
• Collaborated in various types of testing like Black-Box testing, Regression Testing, and User Acceptance Testing (UAT), Smoke Testing, Sanity Testing. Assisted in developing Test cases and Test plans in manual and automated test environments

Environment: Waterfall, Microsoft Visio, Microsoft Office Suite, HTML, CSS, XML JavaScript, Eclipse, WSDL

SQL Developer

Confidential

Responsibilities:

• Wrote complex SQL queries, scripts and indexes for validating the data against different kinds of reports
• Worked with Excel Pivot tables
• Worked on various data management projects and fulfilled ad-hoc requests according to user specifications by utilizing data management software programs and tools like Excel and SQL Server 2005
• Conducted extensive data analysis and generated reports and insights for clients

Environment: MS SQL Server 2005, MS Excel, SSRS, Crystal Reports