SUMMARY

• Around 8+ years of experience as a Business/System Analyst in full software development life cycle (SDLC) analyzing and implementing workflow processes, Business Process Analysis, ETL Development, Modeling Techniques, Requirements Gathering, Creating Wireframes/Mockups, providing Process Improvement recommendations, Manual and Automated Testing of projects for various Mortgage Banking industry, Wholesale Banking, LOS, Insurance, Banking/Financial, E - commerce, Healthcare Industry, Capital Market Clients and working with Test Manager. Worked with BPMN for workflow diagramming.
• Experienced in documenting detail Business Requirements (BRD), Functional Requirements (FRD), System Requirements, planning Test Strategy, and Test Scenarios for System Testing, Integration testing. Have good knowledgeand experience working on Government Contracts. Also, helped various clients to trend their ecommerce sites and collaborated with ecommerce analytics. Experienced working with Managed File Transfer (MFT). Planned and managed projects through final phase Implementation for development of new Financial History Utilities to add information from current Automated Financial System (AFS) Commercial Loan System.
• Have functional knowledge and experience with Medicaid Management Information System (MMIS), Center for Medicare and Medicaid Services(CMS), Amazon Web Services (AWS), Azure and Confidential Cloud and in all the phases of SDLC methodologies for developing ServiceNow tool. Also, have working knowledge and experience with Mendix platform and Alteryx (analytics platform).
• Experienced with Project Management, Time Management, Demand Management, Order Management, Resource Management, Portfolio Management using HP PPM, CA Clarity, defining Queries for generatingdrill downanddrill throughreports inSSRS and working with SAP Business Objects. Have good knowledge and experienced working with HIPAA ICD10 and HIPAA (Health Insurance Portability and Accountability Act) transaction requirements. Good Knowledge ofFacets Data Modeland experienced in working on data extracts and Hybris ecommerce platform.
• Excellent Business skills in writing Business requirements document (BRD), Use Case Specifications, and Functional Specifications, Systems Requirements Specification, and Requirement Traceability Matrices (RTMs), Process identification, definitions, documentation.
• Sound understanding ofGap AnalysisusingSwim lane diagrams, requirement management,risk analysisand project plans. Experienced in Enterprise level COTS software system implementation in evaluating and selecting COTS solution. Have working knowledge and experience with accessibility standards like WAG 2.0 and Section 508.
• Worked on Regulatory reporting and Liquidity reporting. Used JIRA for proprietary issue tracking purpose. Worked with Enterprise Content Management (ECM) using File Net for organizing and storing an organization's documents, and other content, that relate to the organization's processes. Developed Use Case diagrams by analyzing the business process followed by Class diagrams, Activity diagrams and Collaboration diagrams using Rational Rose. Experienced in using tools like MS Visio, MS Office, Rational Suite including Rational Clear case, Rational Requisite Pro, SharePoint and Balsamiq.
• Experienced in using the Clear Quest for defect tracking, customizable processes and lifecycle traceability for better visibility of software development life cycle and experienced in SalesForce (SFDC) Testing and Administration spanning all facets of package software and SaaS application implementation. Also, adopted HIPAA standards.
• Experienced in designing test cases, test plans, test scenarios using Requirements Traceability Matrix and expertise with HP Quality Center 9.0 and QTP 9.5. Adept in different phases of Testing like System Testing, Security Testing, Integration Testing and helped Business Users to perform User Acceptance Testing. Conducted User Trainings and developed detailed Training Manuals and User Guides. Performed testing using JIRA and prepared test cases, test plans, test scenarios and expertise with HP Quality Center.

TECHNICAL SKILLS

Business Skills /Process/Case Tools: Business Definition Requirements, Business Process Analysis & Research, Use Case Modeling & Analysis, Data Mapping, JAD/RAD Sessions, Requirements Gathering, Gap Analysis, MS Visio, PeopleSoft HCM 8.8, Rational Unified Process (RUP), COTS, Amazon Web Services (AWS), Azure, Confidential Cloud, Office 365, Axure, IAM, Model N, Rational Rose, Track wise, QMS, Mendix, Selenium, Alteryx, SOA, Rational Requisite Pro, HP Extreme, Regulatory reporting and Liquidity reporting, TFS, Crystal reports, JSP, Adobe Photoshop, XML, Spring, Automated Financial System (AFS), HTML, CSS, JavaScript, Oracle Financial/OFSAA modules, UML, JIRA, SWIFT, Master Data Management, Hybris, Guidewire, Data Warehouse, AML, KYC, ERP Class Diagrams, Sequence Diagrams, Activity diagrams.

Modeling Tools: MS Visio, Wireframes, Mockup Screens, UML Diagrams, BPMN (Business Process Modeling Notation) Diagrams, ER Diagrams.

SDLC Methodologies: Waterfall, V-Model, Agile, Scrum, Waterfall-Scrum Hybrid

Requirement Management: JIRA, HP QC, HP ALM

Business Skills: Change Management/Requirement Churn, Learning Management Systems (LMS), MMIS, Asset Management(ITAM), SaaS, SSRS, SSIS, SSAS, Use case Modeling, JAD Sessions, Project Scheduling, Risk Analysis, ROI, ServiceNow, SWOT analysis, Interviewing

Project Management and Collaboration Tools: MS Project, SharePoint 2007, 2010, MS Office Suite, JIRA, Version One, Bloomberg Terminal

Data Warehousing: Data Mart, OLTP, OLAP

ETL and BI Reporting Tools: SQL Server, Datastage, Tableau, Teradata, SAP Business Objects, SAP Business Objects Data Services(BODS)

Languages: HTML, SQL

Databases: MS SQL Server, Oracle 10g, 11g, MySQL, MDM

PROFESSIONAL EXPERIENCE

Confidential, Des Moines, Iowa

Business Analyst

Responsibilities:

• Analyzed As-Is System business system and gathering the requirements for To-Be System by closely interacting with business users.
• Facilitated Joint Application Development (JAD) sessions to identify business requirements, business rules and document functional requirements documents and nonfunctional requirements documents for inter and intra departmental review and for stakeholders.
• Worked in Agile environment. Intensive use of Agile methodologies including Scrum meetings, Sprint planning, story cards, Epics, Stand up meetings. Participated in the Kickoff meeting of the project with Business Lead, Project Manager and Project Coordinator.
• Created Cards for Story/feature/technical on RTC and adding them to the product backlog. Using Clarity for checking the work requests. I coordinated with my team and pick my work requests and create cards (Story/feature/technical/cadence/...cards) onrtc.
• Printed the cards using theprint template (version 2) and checked for the work request inPDFand if I don’t find on it I then check for it onClarity. I go through the request, its description and all the details mentioned. Worked with various products of Office 365 like Skype for communicating with my team members and business contacts, SharePoint to share documents for review, OneDrive etc. on daily basis.
• Worked on rrcand writing requirements (scenarios/acceptance criteria) adding screenshots from corresponding quotes, documenting Business process flows, Request for Configuration Change (RCC), GUI’s, Test cases, creating quotes and delivering the same to business team and developers.
• Involved in user group meetings to help them resolve the defects or issues facing. Worked with development team closely to help them understand business process and meet deadlines. Used SharePoint for storing all business deliverables, MS Visio for process flows, and Microsoft Excel for documenting and testing.
• Created Business Requirements document (BRD), Functional Requirement document, System Requirement Document, Traceability matrix and documenting the Meeting minutes. Documented the business requirements in Use cases, creating Use case process models and generating workflow processes, Business Rules.
• Worked on enhancements to gather current requirements and to analyze the fit for future System; documenting the deliverables and reviewing with the technical team and Business team for approval to push into next technical build. Involved in discussions with the developers and Architects and assisted them in understanding the business requirements and to answer any of their business questions.
• Performed Unit, System and Integration testing and prepare test cases for the same. Helped in conducting the User acceptance testing with the Business users/customers.

Confidential, Bloomington, IL

Business Systems Analyst

Responsibilities:

• Analyzed AS-IS system Business and gathered TO-BE System business requirements. Performed fit gap analysis and documented the gaps in the system. Provided documentation for billing and Invoicing needs of customers.
• Documented the functional aspect as per the Business Process Workflows and validated the interfaces with the other systems and have strong experience in allinsurancessuch as Property and Casualty Insurance including Auto, Home and life. Managed technical and multiple lines of business resources for AFS Commercial Loan System, Data Warehouses and Client digital website.
• Also, worked to implement the SAFE Act regulatory measures for custom mortgages on AFS Commercial Loan System. Assisted in the configuration of customization setting for billing and Invoicing. Also, analyzed data to improve cost inputs, recommended invoice validation measures and reviewed invoices to make sure they are accurate.
• Experienced with Content Management Systems (CMS) on share point, word press. Responsible for supervising integration of Cognos system into the standard business process. Experienced working on NetSuite CRM / ERP integrations. Generated, facilitated RFP(Request for Proposal), RFI(Request for Information) for ESB products. Have strong working knowledge and experience on Mortgage (creating Point of Sale -POS and Loan Origination System -LOS). Also, responded to new business RFP requests, maintained the internal database of RFP responses and analyzed the business requirements and functionality of system changes within POS (Point of Sale). Also, worked on Data Warehousing concepts like Meta data.
• Have working knowledge and experience with OBIEE 11g Business Intelligence and data warehousing tools for reporting. Also, worked on OBIEE dashboards, OBIEE delivers and BI publisher in design and development phases. Worked on process map using BPMN standard notation and activity diagrams using UML standard symbols respectively.
• Performed gap analysis on the company's legacy system and Guidewire billing system. Was involved in the implementation of Mendix. Also, worked on Mendix applications using Mendix Business Modeler. Also, worked usingTrack Wise Quality Management Software (QMS) system to create and manage change control requests. Reviewed, updated end to end validation documentation for Track wise to ensure compliance with company policies.
• Experienced using the Guidewire claim center for the claim management system for property and casualty insurance, managing know your client process (KYC) and anti-money laundering process (AML). Used SAP Business Objects tool for access control. Performed data validation and data quality using OFSAA. This project involved implementation of ServiceNow as an Integrated Service Management (ISM) for information systems. Experienced with email marketing and marketing automation such as Marketo.
• Supported OFSAA data flows using the provided out of the box, rules framework, task and batch schedules. Experienced in integrating the ServiceNow with other IT applications.Identified the gaps in business processes not met by delivered solutions in PeopleSoft HCM 8.8 system. Also, generated the PeopleSoft HCM test strategy in accordance to HR, benefit and payroll teams. As an Asset Management(ITAM) Analyst, I was responsible for managing the relationships with keys, external business contacts to ensure good working partnerships.
• Experienced working on Cloud Computing and developing pricing compliance for government contracts. Involved in configuring EC2 server, setting up WordPress and Load balancer in AWS (Amazon Web Services), experienced working in the system Integration effort of legacy ERP systems with sales compensations system and Athena CRM system utilizing web methods Integration server as ESB. Also, worked using Office 365 i.e. Word for documentation, outlook for exchanging emails, excel for updating documentation etc.
• Documented Use cases from business requirements and converted them into technical specifications document and performed testing using JIRA. Also, coordinated SOA (Service Oriented Architecture) Change and Release processes. Involved in generating sample xml data, validating the xml files and troubleshooting ESB (Enterprise Service Bus) transformation issues. Have working knowledge and experience with SWIFT products and services.
• Involved in improving capacity planning by evaluating methods for estimating work in Clarity, coordinated with other projects related to SOA initiatives to ensure overall SOA compliance. Supported Hybris, an ecommerce platform, participated in synchronizing the customer records between Clarity, SFDC and SAP, designed complex reports usingad-hoc reports and Crystal ReportsusingSSRS.
• Enabled financial performance reporting and governance by implementing the rate matrix in Clarity, designed and implemented data integration modules for Extract/Transform/Load (ETL) functions. Transferred data from MS Excel and SQL Server usingSSIS and created reports usingSSRS, documented Business Requirement document (BRD), Functional specification document and Traceability Matrix. Have good Knowledge of ISO content supported by automated updates to loss costs, rules, and policy forms through ISO net.
• Coordinated with the Web Development team and supply specs for Blogs, being available on network partner’s sites API (Application Programming interface) and Social networking sites etc. Experienced inSQL Server Integration Services(SSIS), SQL Server Analysis Services (SSAS)andSQL Server Reporting Services(SSRS). Also, involved in the configuration of Business Objects Enterprise Suite and Business Objects Data Services(BODS).
• Worked in Agile environment, was involved in sprint planning meetings and worked on SQL Server Reporting Services (SSRS). Participated in Scrum meetings to handle unpredicted changes and effectively deliver the product with in the given deadline.
• Created Use Cases, Business Rules, Work Flows, and Process Diagrams and Screen mockups using MS Visio which helped developers and other stakeholders to understand the Business Process with all possible scenarios.
• Experienced in preparing test cases, test plans, test scenarios and expertise with HP Quality Center 9.0 and with QTP 9.5. Ensured that all the test cases are written and updated in Quality Center 9.0. Also, developed, executedSeleniumautomation test scripts. Developed Test Strategy and Test Plans to ensure that Test cases reflect user needs for Functional, User Interface, and Usability and Security requirements. Delivered automated scripts using Quick Test Professional by creatingBPT\'s (business process testing).
• Used business process and Quality Center 9.0 for validating and storing the business process Scripts. Managed, documented and stored all the Requirements, Test cases, Test scripts and Test results in SharePoint. Also, worked for Salesforce (SFDC) custom app implementation.
• Performed Quality Assurance (QA), Verification, Validation and Participated in User Acceptance Testing (UAT) efforts to help the Users with the Test Execution Process. Documented, monitored all the QA, UAT defects and worked with Test Manager and coordinated issue resolution with the developers and Users for prompt, efficient solutions and was also involved in Design and development of workflows rules and other customizations with Salesforce (SFDC)

Confidential, Cleveland, Ohio

Data Analyst/Senior Business Analyst

Responsibilities:

• Managed 10-15 core team members and actively participated in project planning, delivery, and transition. All of this is handled in a fast paced, dynamic environment. Responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same. Dealt with Mortgage Banking industry refers to all the companies and government organizations which make it possible for individuals and companies to borrow money to finance the purchase of residential properties (1-4 units) or commercial properties. A centralized repository for underwriting and monitoring was put in place.
• Experienced in delivering the end to end automated solutions including technical implementation of the ServiceNow Platform, core system. PreparedRFI(Request for Information), RFP(Request for Proposal), estimation, SOW(Statement of Work) for caching and ESB products and preparing Requests for Information (RFI), Requests for Proposal (RFP) documents for services related to new products configuration, implementation. Also, followed up with RFP writing and evaluation. Responsible for testing the Confidential Mortgage Point of Sale (POS) and Loan Origination system (LOS) (Fiserv's UniFi® PRO) and updating the documentation related to it. As a Business Intelligence Analyst, I gathered data about market trends and business opportunities to maximize efficiency and revenues.
• Reviewed, approved and executed necessary validation for Track Wise system changes. I have strong data blending and quantitative / statistical analysis skills like Alteryx, SAS, SQL Server, etc. Assisted the client in implementing and modifying a custom program package in the JDE A7.3 environment.Worked on underwriting, preparing reports, performing data analysis and data validation.
• Experienced performing data manipulation and analysis using ETL, data mining and visualization tools like Tableau, Alteryx and SSIS. Supported the upgradeprocess of infrastructure from OBIEE 10.1.3.3 to OBIEE 10.1.3.4. Also, worked with OBIEE admin tool to import the required objects into physical layer. Worked on BPMN 2.0 process models, UML activity diagrams, use case diagrams and sequence diagrams i.e. captured, defined, documented and maintained detailed BPMN 2.0 process models.
• Worked on COTS evaluation and implementation for reporting tool, that resulted in choosing Business Objects and have Knowledge of BABOK standards and methods. Assisted in the development of multimedia components and design user interface for Linux based open mobile communication device software platform. (Language - C Programming, Platform - Linux) and worked with Data Warehouse developers helping them understand the business requirements. Experienced with Content management systems(CMS) on Documentum, DotCMS and OpenCMS for creating and managing the Digital content.
• As an Asset Management(ITAM) Analyst, I managed tasks and activities to comply with the financial and regulatory requirements. Experienced working with the data driven automation framework to perform UI testing on the Guidewire applications, experienced with Integration data mapping from Guidewire policy center to Enterprise Service Bus (ESB) and Rating Engine. Also, worked on reporting and estimates for Property Casualty on Guidewire claim center implementation.
• Tested using Mendix aPaaS (Application Platform as a Service), worked with Test Manager and have Mendix trouble shooting experience. Worked on the mortgage process from origination through the closing functions including the underwriting functionality. Performed weekly and monthly review on invoices.
• Experienced in developing reports to validate data using PeopleSoft query, SQL query and provided production support to PeopleSoft HCM 8.8 application users. Also, created ad hoc queries using SQL and PeopleSoft query to perform data analysis, involved in modifying programs for DB2 access to process data, writing queries to access data from DB2 tables and analyzed the data in files, DB2 database for the data related issues. Referred purchase orders when preparing invoices and ensured correct pricing.
• Performed configuration and troubleshoot of OFSAA installations. Responsible for advising private companies and government agencies in terms of financial and investment decisions. Integrated tools with ServiceNow utilizing Mid server and email technologies. It was to streamline all the departmental activities likebusiness, IT,Underwriting, sales and marketing through a single channel or hub.
• Assisted in integrating Cognos data into the active archives to make it readily accessible. Experienced in the finance, housing (bond finance, mortgage) and government, public sector. Using SAP Business Objects (4.0), daily, weekly and monthly reports are run and sent to different teams. Created user flow diagrams, wire frames for developing the prototype of mobile phone applications. Configured and maintained the report manager and report server for SSRS. Worked on accessibility test case execution plan and test case execution.
• Experienced facilitating the design and configuration of NetSuite CRM / ERP, developing reports onSSAS & SSRSonSQL Server (2005/2008/2008 R2). Worked closely with departmental managers to develop Cognos reports that added value to their daily operations and on data conversions, interfaced/integrations, reporting, workflows and customizations to NetSuite applications. Identified, added report parameters and created reports based on the requirements usingSSRS 2008.
• Worked closely with the development team, system architect to help understand and develop the vision/scope of the target system and was involved in generating Test cases for property and casualty Insurances for different levels of Business. Performed testing on Windows 10. Experienced testing NetSuite application instances to successfully validate application setups, including input to test plans, test scenarios, test scripts and test management, defect tracking tools like Microsoft Team Foundation Server (MS TFS), HP Quality Center, QTP, Automated Test Tools, JIRA, etc.
• Worked on SWIFT Alliance Access SAA (An SWIFT gateway application), worked with the offshore technical team in designing a solution which helped users to automate their fund accounting, settlement and corporate action processing via SWIFT messages. Implemented front to back enhanced workflow requirements to meet MiFID II regulations, administered Salesforce (SFDC) CRM applications for Sales, Marketing and Support.
• Worked with master data management (MDM) include source identification, data collection, data transformation, normalization, rule administration, error detection and correction, data consolidation, data storage, data distribution, data classification, taxonomy services, item master creation, schema mapping, product codification, data enrichment. Worked on the migration plan for SharePoint (infrastructure, taxonomy and test plans). Implemented taxonomy management.
• Also, maintained Microsoft enterprise taxonomy and reviewed specifications for taxonomy management tools. Mapped data between various source systems, MDM landing tables and worked with QA to make sure that ETL got correct customer data into MDM landing tables. Worked on BRD for MDM Site Hub after gathering requirements from the various IT, business teams on downstream systems.
• Worked on CRM (practices, strategies and technologies that companies use to manage record and evaluate customer interactions to drive sales growth by deepening and enriching relationships with their customer bases). Experienced breaking down large user stories into granular stories for execution, creating acceptance and testing criteria in the user stories.

Confidential, New Jersey

Business Systems Analyst

Responsibilities:

• Worked as part of a data and interface team for an insurance system implementation, analyzing business requirements for actuary, accountants, and sales teams for over 40 interfaces, worked in creating different insurance policy, calculate premium billing amount, pay by installments, claim insurance.
• Prepared Interface Requirement & Acceptance Criteria (IRAC), Functional Design Document (FDD), Insurity Interface Design Document (IIDD), Master Information Discovery (MID) and Master Data Document (MDD), gathered business requirements through interviews, surveys, prototyping and worked with SMEs, actuaries, accountants, and sales teams to identify gaps and defects.
• Also, have working knowledge and experience with Application Lifecycle Management (ALM) tools like JIRA and TFS. Created User Interface (UI) specifications, prototypes, process flows, high level design diagrams and wireframes using Axure Pro tool. Also, provided and interpreted actuarial diagnostic data for the client service deliverables. Analyzed the existing spread sheet based financial models and identified the technical requirements for Adaptive based models. Worked with business process modelling notation BPMN for documenting processes.
• Expert in designing complex reports usingSSRS, experienced using Team Foundation Server (TFS) for User Story maintenance and trackingwork, facilitated (User story backlogs, grooming, Release, sprint planning, retrospectives, daily stand-ups, scrum ceremonies, Task Management and Tracing etc.).
• Reviewed Burn-down chart in the Agile environment. Managed the lifecycle of code development, from ideation to sprints to deployment, experienced formatting in SSRS to highlight areas in report data, interpreted and analyzed claims, premium, capitation and membership data in support of Actuarial and utilization analyses, supported Order management system, enterprise ecommerce order, transaction and payment processing systems.
• Createdthe report snapshotsto improve performance of SSRS, worked on Customer relationship management (CRM), which refers to the practices, strategies and technologies that companies use to manage record and evaluate customer interactions to drive sales growth by deepening and enriching relationships with their customer bases. Also, worked on defect management in Rational Clear Quest and HP ALM. Worked on templates for payment processes, claims as in orders and credit risk management, worked on rejects with purpose built order entry, automation and coordinated with the offshore account payable team for data maintenance and purchase order processing. Experienced in consulting with business clients, creating Tableau dashboard reports, collaborating with developer teams, using data visualization tools, and using the Tableau platform to create Business Intelligence visualizations.
• Worked with IBM File Net Content Manager that combines enterprise content, security and storage features with ready-to-use workflow and process management capabilities. Used JIRA for issue tracking purpose. Also, worked on Seleniumautomation test scripts, experienced testing NetSuite instances for validation purpose and assisted in the configuration of NetSuite CRM.
• Prepared Process Flow Diagrams, Context Diagrams and Step Document for Billing Decision and conducted a boot camp session with SMEs and stakeholders to find out the gaps in the existing system and covered those gaps in the to-be automated system and conducted Regression testing, UAT for dev, stage, pre-production environment by working with Test Manager.

Confidential

Business Analyst

Responsibilities:

• Collected and documented the business processes and business rules. Provided key inputs while working with the users in defining project and system requirements. Facilitated and managed meeting sessions with committee of SME's from various business areas including Business Rules, Advertisements data.
• Working knowledge of geospatial information systems (GIS) and their application to marketing techniques and strategies. Followed the UML based methods using Rational Rose/MS Visio to create Use Cases, Activity Diagrams and Sequence Diagrams. Experienced with Business process modeling using Business Process Modeling Notation (BPMN).
• Conducted formal interviews and JAD sessions with business users of all levels including the executive team & Project Directors, implemented usability design web solutions to drive results for customer facing website. Collaborated with Configuration Management Team to audit Team Foundation Server (TFS), provided quality assurance support and collaborated with the team to resolve issues.
• Worked for the evaluation and recommendation of ESB IBM DataPower XI52 and Oracle Service Bus. Assured that all Artifacts follow corporate RUP Methodology and guidelines. Participated in creating a UAT test plan, and test cases for all the seven reports for release three by working with Test Manager.
• Helped with the technical recommendations and accessibility oversight of user interfaces. Worked with the UI teams to make sure all the features are accessible. Worked on functional and technical artifacts to define web compliance and accessibility guidelines and related changes as per guidelines.
• Experienced in preparing test cases, test plans, test scenarios and expertise with Quality Center 9.0 and with QTP 9.5. During UAT, performed frequent meetings with the business users as well as the developers to ensure the understanding at all the levels and involved in managing Business Process Re-engineering. Tested web interfaces for compliance to web accessibility standards, WAG 2.0 accessibility guidelines and reports on accessibility issues. Conducted accessibility testing on multiple platforms and devices like Windows 10, Android mobile devices.
• Architected Enterprise Service Layer using IBM Data Power XI52 appliance SOA and Integration Bus ESB to integrate Benefit Management applications. Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines, consumer website redesign changes. Worked on web page layouts templates and tested them to meet web accessibility and usability standards. Mentored new teams with enhancements, rules and policies pertaining to software tools.

Confidential

Business Systems Analyst

Responsibilities:

• Dealt with health plan solutions process and reported to health plan solutions manager. Collected and documented the business processes and business requirements. Mentored/trained team members on policies and rules pertaining to software tools. Have working knowledge and experienced in Microsoft TFS (Team foundation Server). Managed frequent meeting sessions with users, developers, Reviewed & performed manual testing. Created and worked on templates based on BPMN.
• Supported the Medicaid Management Information System (MMIS), Center for Medicare and Medicaid Services(CMS) as well as day to day business operations. WorkedforApolloHealth street main Supply Chain and Logistics systems, including customer requirements gathering, creating functional specifications, development and implementation of system components and facilitate site systems proficiency.
• Also, responsible for Gap analysis in changing oldMMISand involved in testing newMMIS. Experienced working inFacetsonline modules such as Billing, Provider, Claims and Membership modules. Supported its third-party Web software platform, JDA - Supply Chain Planning and Fulfillment system, and interfaces to ETL Load processing.
• Good working knowledge of HIPAA ICD10 and HIPAA transaction requirements. Worked with business users to provide them with the data in form of complex reports and excel sheets for analysis and experienced in preparing test cases, test plans, test scenarios and expertise with Quality Center 9.0 and with QTP 9.5 and managed, provided support for site performance and inventory.
• Involved in data mapping usingFacets data model. Involved in proposing strategies to implementHIPAA 4010 in the new MMIS system & eventually move to HIPAA 5010. Experienced in web enabled reporting in creating reports that pull data from various data sources using SQL server reporting services(SSRS).
• Utilized Quality Center 9.0 for test process management and test case repositories and developed, executedSeleniumautomation test scripts. Worked on Medicaid claims resolution or reimbursement using MMIS. Used Facets back end tablesand front end application system for data validation by working with Test Manager.
• Presented project progress status to project managers and configured and maintained Report Manager and Report Server for SSRS. Conducted various sessions to answer functional questions and ensure the approach meets Product requirements.