SUMMARY

• Business Analyst with 3 years of experience supporting business solution software and analyzing business operations.
• Experience in conducting JAD, JRD, Requirement Workshops, GAP, Impact, Cost - Benefit and Risk Analysis.
• Worked on creating artifacts like BRD, FRD, SDD, SRS, use cases, user stories, process flow, sequence, class, activity diagrams.
• Extensive experience in SDLC lifecycle, Waterfall, Kanban, Agile (Scrum) and Six Sigma Methodologies.
• Developed UI design, UX design, prototypes, navigation flows and mockups.
• Experience in development of Test Plans, Test Cases, Traceability Matrix and executing UAT.
• Participated and coordinated procedures like sign-off, approvals and presented project deliverables.
• Working knowledge with SOA, Web services, API’s, REST, SOAP, UDDI, WSDL and XML technologies, source to target data mapping documents in XML and XSD.
• Knowledge on Web-Development technologies like HTML, JavaScript, CSS, JSON, AJAX, jQuery and .NET
• Proficiency in Database Development activities like data models, normalization, SQL querying, star and snow flat schemas in creating fact and dimension tables, ETL transformations.
• Participated in scrum ceremonies like grooming, sprint planning, retrospectives and daily stand-ups.
• Healthcare Literacy: Excellent knowledge ofEHR, EMR, HIPAAtransaction codes such as270/271(inquire/response for health care benefits),276/277(inquiring claim status),835(payment or remittance advice),837(Healthcare Claim),834(benefit enrollment and maintenance),820(Group Premium)and 278(Service Review), HL7, Six Sigma,ICD-9, ICD-10 coding, EDI(Electronic data interchange), transaction syntax likeANSI X12.
• Financial Literacy: ISO 20022,SWIFT Message Types, AML Products, Capital Markets, Equities, Fixed Income, securities, foreign exchange, bonds and derivatives, insurance, mutual funds and check processing, trading & risk environment, credit, interest rates, IRA’s, Treasuries, CCAR, Mortgage. Regulatory acts - FINRA, SEC, DOL, KYC, SOX, and Patriot act.

TECHNICAL SKILLS:

Business Analysis Tools: SharePoint, Visio, Jira, Confluence, Rally, HP ALM, Salesforce CRM, SAP ERP

MS Office Tools: MS Word, Power Point, Excel (Pivot Table, Macros, V and H lookups), MS Project, Outlook

Protocols: Http, Https, SMTP, FTP, WSDL, SOAP, REST API, Web Services, WAN/LAN

BI & ETL: Tableau, IBM Cognos, Crystal Reports, SAP BO, SSRS, SSIS, Informatica PowerCenter

Testing Tools: Team Foundation Server, HP Quality Center, Selenium, SoapUI

Languages: HTML, CSS, JavaScript, T-SQL, PL-SQL, XML, XSLT, XSD, JSON, Swagger

Databases: MS SQL Server, MS Access, Oracle 11g, Teradata, MongoDB

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

• Worked on CSR view and E2E loan origination system(nCino) applications.
• Supported the wireframe/mockup and user stories creation by attending wall walks, wireframe reviews, functional and technical grooming sessions.
• Reviewed, validated and translated business requirements, user stories, and wireframes into process/system and cross functional design document in collaboration with architects and developers.
• Conducted JAD sessions & Collaborative design sessions with various stakeholders and the project team.
• Created Sequence diagrams and Process flow diagrams using MS Visio to detail end to end system flow.
• Created Swagger Document, Source to Target Mappings for API’s and validated them using SOAP UI and Swagger Editor.
• Created traceability matrix and supported with end-to-end tracking from requirements through process/system design, development, testing and E2E mapping.
• Involved in Quality Assurance Testing, reviewing test cases as needed and resolution of gaps and defect triaging using HPALM.
• Proactively identified and resolved gaps in solution design versus requirements documentation.

Confidential, Texas

Business Analyst

Responsibilities:

• Worked on the enhancement of UI/UX for the Pilot Import/Export application.
• Worked with business users, Cross functional teams and SME’s to elicit and document requirements.
• Created artifacts like BRD, SRS, Design Specification and Business Process Flow (As-Is and To-Be).
• Facilitated JAD sessions and design meetings with stakeholders, SME’s and Leads of Interfaces.
• Developed Requirements Traceability Matrix (RTM) to maintain the linkage between program business requirements, system requirements and to test cases, test results and defects.
• Developed wireframes, analysis diagrams, activity flow diagrams, sequence diagrams and data models.
• Participated in daily stand ups and retrospective meetings.
• Created process maps detailing the sequence of steps, inputs, outputs needed to handle business process.
• Included all functionalities in process maps by defining tasks and sub tasks in swim lanes.
• Developed user stories, acceptance criteria and worked with business users to prioritize the user stories.
• Conducted meetings with developers to set priorities in the bug tracking process.
• Worked with QA team on Test plans and facilitated UAT sessions.

Confidential

Jr. Business Analyst

Responsibilities:

• Worked on enhancement of Apollo Health Care Call Center application.
• Served as a liaison between Business Stakeholders and the IT team.
• Documented the “AS-IS” state and “TO-BE” state of the project.
• Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams and state chart diagrams.
• Developed Wireframes, Use Cases using the company templates for better understanding and implementation for developers.
• Validated technical designs created by IT developers against functional specifications.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
• Involved in the Change Management Process and created Change Request documents.
• Established project communication channels for status checks and project visibility to all stakeholders.